2/10 Terrible
Raquel
Dec 24, 2024
Liked: Amenities
Disliked: Cleanliness
I am rating this resort a one-star because we got bit by BED BUGS. At first we thought it was mosquito bites, but we noticed that we were getting bit in our sleep in the bed bug zig-zag, in 3's, or straight line patterns. These bites also looked different from normal mosquito bites. We stayed in the 4000 section. Room is DIRTY.
The reviews are misleading. Some important things to note:
- there is no dinner buffet. You need to go to a restaurant for dinner, some making you wait 30-45 minutes on a walk-in basis.
- The beach water/waves are really choppy. There is a strong current in this location.
- The animation team is not present. The shows were really great/fun at night but the most exciting thing during the day is bingo and a bachata/salsa lesson by the pool.
- The staff at the resort ranged from unfriendly to friendly. A lot of the time many seemed uninterested in speaking to you.
- Excellence club is a total waste of money. There is no difference with or without it. Nobody checks at the pools or beach if you’re excellence club or not.
Overall, the rest of the resort was good. The amenities were great: the spa was nice, the basketball/pickleball/tennis courts are beautiful. Restaurants - magna and chez isabelle were amazing.
However, please note we are covered in over 30 bed bug bites. We also found a huge cockroach that ran into the wall.
Raquel
Stayed 7 nights in Dec 2024