See all properties

Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Paradisus Grand Cana - All Suites - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Water park
Private beach nearby, white sand, free beach shuttle, sun loungers
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Pet friendly
  • Breakfast included

Explore the area

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001
  • Cocotal Golf and Country Club
    ‪6 min walk‬
  • Los Corales Beach
    ‪7 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Master, Swim-Up)

  • 1690 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Master)

  • 990 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge)

  • 797 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

  • 2992 sq ft
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

  • 1292 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

  • 1798 sq ft
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

  • 1690 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite

  • 990 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Suite

  • 797 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Master Suite

  • 1798 sq ft
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

  • 1292 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

  • 2992 sq ft
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

Similar properties

4 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers

Melia Caribe Beach Resort - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
3.8 out of 5, Good, (2393)
The price is $405
per night
$518 total
includes taxes & fees
Apr 12 - Apr 13
Melia Caribe Beach Resort - All Inclusive

About this property

Paradisus Grand Cana - All Suites - All Inclusive

5-star hotel in Bávaro
7 restaurants, 3 outdoor pools, and a full-service spa are available at this hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free beach shuttle. Additionally, free water park access, 5 bars/lounges, and a health club are onsite.
Paradisus Grand Cana - All Suites - All Inclusive offers 432 air-conditioned accommodations with outdoor private hot tubs and minibars. These individually decorated and furnished accommodations have separate dining areas and include double sofa beds and dining tables. Pillowtop beds feature premium bedding. 42-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MAIA has 8 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Some rates at Paradisus Grand Cana - All Suites - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana hotel has its very own private beach. Paradisus Grand Cana - All Suites - All Inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining is available at one of the hotel's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers a children's pool, a health club, and spa services. Onsite uncovered self parking is complimentary.

Paradisus Grand Cana - All Suites - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 11:00 AM.
Paradisus Grand Cana - All Suites - All Inclusive has 7 restaurants on site.

All inclusive details

All-inclusive room rates at Paradisus Grand Cana - All Suites - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Kids club

Lessons/classes/games

Bartending

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet, per night (maximum DOP 5900 per stay)
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet, per night (maximum DOP 5900 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Paradisus Grand Cana - All Suites - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 522 out of 909 reviews
Rating 8 - Good. 162 out of 909 reviews
Rating 6 - Okay. 95 out of 909 reviews
Rating 4 - Poor. 64 out of 909 reviews
Rating 2 - Terrible. 66 out of 909 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Dec 2024

6/10 Okay

Norma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

LUIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-spent Christmas with kids lots of activities for them in this aspect probably one of the best resorts in punta cana and I have been coming since 2002 -nothing special about restaurants pretty much buffet food in different setting maybe one or two different things in menu -buffet was good with lots of variety -all menus are with QR and the internet is terrible and getting a menu is hit or miss no paper menus -service from staff was good and they really tried to help however they are limited by things out of there control im fluent in Spanish so I would hear there frustration with upper management. - place is clean and beds are good - not that it matters much I thought it’s was pretty funny but the crew painting the facility is terrible paint drops everywhere I mean everything from landscape to floor full of drops 😂 -not my first all inclusive so I understand how the tipping game works and I tipped every meal a five goes a long way other families we met where new to this complain about service but once I told them they saw the difference so for those going not expecting to give something every meal don’t expect anything amazing accept this reality AT ALL RESORTS PRETTY MUCH staff makes less than $200 a month put that into perspective -kids water park is really nice the only downside is you can’t get near any cabana or a hedge the mosquitoes will eat you up and this was in December I can’t imagine in the summer I mean bad I’m sure some bug spray will work.
Stayed 5 nights in Dec 2024

8/10 Good

Arun

Traveled with family and small children
Liked: Cleanliness, amenities
Staff would never respond. Many things didn’t work in our room when we checked in that we had to fix: phone, TV, hot tub, leaking toilet roof, and insufficient sofa bed. Dinner reservations are hard to get. Once we got everything fixed, the salary was comfortable. We just felt like general contractors getting things fixed.
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were nice with plenty of room for the family. Kids club was wonderful and the waterpark was great! Lots of activities for the kids! Only issue was that you had to wait over an hour in line to get dinner reservations. You also had to make reservations for the buffet on Christmas Eve and no one told us this. They also bombarded us upon arrival trying to upsell you for $1k to have priority dinner reservations instead of informing us about the property and what was available. We met a number of people with the same complaints. Overall we had a good time and a nice vacation, but we are not likely to return due to the upselling and the lack of communication.
Stayed 7 nights in Dec 2024

10/10 Excellent

CHELLAMMAL

Stayed 4 nights in Dec 2024

10/10 Excellent

Candida Rivera

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Giovanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Nov 2024

10/10 Excellent

Leonid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Paradisus Grand Cana! Everything was perfect—from the beautifully maintained facilities to the excellent service provided by the staff. A special thank you to Francelis and Julianna for their outstanding support; they truly made our experience memorable. The only issue we encountered was the presence of mosquitoes, which were a bit of a nuisance. It would be great if stronger measures were taken to address this. Overall, it was an amazing experience, and we look forward to returning!
Stayed 8 nights in Dec 2024

10/10 Excellent

Leony

Liked: Cleanliness, staff & service, property conditions & facilities
Good Services
Stayed 2 nights in Dec 2024

10/10 Excellent

Herbeisha Saddekie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like family when I was there. I had a surprise for my partner and they went above and beyond to bring my dream to life. When i checked in I was paired up with a member of guest services Julianna who helped me with all my needs while I was there, she helped me plan my surprise and messaged me every morning [10 days] with a good morning and a list of the activities for the day. I felt spoiled and i would definitely come again in the future!
Stayed 10 nights in Dec 2024

6/10 Okay

Ravneet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Looks good in pictures but not all rooms are same. First room we got was dirty, had sand on the floor and was at the end of the resort and tons of smells including paint stains all over. We ended up changing our room which took bunch of calls to the front desk and a few hours. Real deal breaker is Bad food. Buffet which is the main restaurant has stale and worst food, my wife got food poisoning from the first meal and we spoiled our 4 day stay. Ended up at the on site doc with additional $400 expense. The scary part was that the doc suggested to go to a local hospital if her condition worsens. Pls make sure you have considered that in you planning. Speciality restaurants are even worst, only place you can get above average food is ‘Tori’. Mini fridge is a joke with some cheap light beer and water. No welcome drink of anything. Hotel also ignored our request to do something as it was my wife’s 40th birthday. Not even a cup cake. Waterpark is good but beach is not walkable so you have to take a golf cart from hotel. I would not recommend to anyone. Most important- we booked through expedia so the hotel treated us like second citizens. Pretty much for everything they will tell us to talk to Expedia.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited many all-inclusive resorts over the years, and this resort ranks among the top in satisfaction. - the property is clean and gorgeous - the rooms are spacious, clean, modern and comfortable. - the staff are amazing, friendly, helpful - dining experiences were all great, from the buffet to the a la carte restaurants - gym was enough to enjoy workouts everyday The overall experience was incredible, and I would definitely visit again.
Stayed 7 nights in Dec 2024

6/10 Okay

Ross

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Donelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property!
This hotel is fantastic! The rooms are spacious, the pools are lavish, and overall, it's just a great time. Highly recommend.
Stayed 4 nights in Dec 2024

10/10 Excellent

SUCHIR, Bothell

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and very well run! Everyone was super helpful and friendly. The property is part of a larger enclave of Melia properties but definitely the best of the three or four around. The beach is well maintained and very easily accessible with the golf carts. There were lots of activities for the adults and kids, even if you did not want to leave the property through the day
Stayed 4 nights in Nov 2024

10/10 Excellent

Tenzin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus Grand Cana - resort was amazing, new and luxurious. The ground and the property was always kept clean. We stayed for a week and had a blast. Staff are so friendly and welcoming. Our swim up room was great - ample space, clean and comfortable. Patio and jacuzzi were excellent. Special shout out to - Yuberkis at buffet during dinner time. She always had a smile on and went above and beyond every time. We couldn’t get a reservation on the night we arrived for my birthday but she went above and beyond to make my night memorable. I can’t thank her enough. Also, two servers at the main pool. I think their names were Francisco and Leonardo. They were amazing, always on top of our orders, and always with big smiles 😊 on their face. Even though it was scorching hot some of the days. Staff there definitely made our stay much better. Only recommendation I can suggest - opening the restaurants earlier including the buffet. With small children and elderly - earlier dinner would have been better for us. Also, it was extremely hard to get reservations for the restaurants so we just stuck with the buffet. Only went to Tori 1 night for dinner. Only available times were 8:30 or 9:30 pm. That’s too late for us. Other than that no other issues. We had a blast. We will definitely be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect vacation!
Excellent stay! Great Hotel! Great service!
Stayed 5 nights in Dec 2024

10/10 Excellent

Gloria, Little Silver

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful resort, all of their staff is gentle and well mannered, very respectful and we really appreciate their willingness to show us around or help us. The pool bar and waitress around the pool were the best and we loved every drink they made. Every place in this resort is clean, the food was great and we had no problems booking restaurants during the week of thanksgiving. We did the thanksgiving dinner and my husband loved it but I wish I did the buffet which had lovely dominican tasty food that night instead. The children’s club is great and the staff there are awesome, my kids did not want to leave. My kids loved the activities they organized for them, the neatness of the facilities for children, the games (specially video games), their indoor soccer room, and the time they spent with them outdoors too. Overall if you have children 13 and younger this is the best place. Second time here and our kids and us as parents loved it all.
Stayed 5 nights in Nov 2024

6/10 Okay

Chad Scott

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was very poor. All restaurants required use of QR codes for menus which were glitchy at best and the staffs communication in English was also very poor making the dining experience frustrating.
Stayed 6 nights in Nov 2024

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had been to a Paradisus resort in the past and it was incredible so we were excited to go back to one but this one was just average. The water park, our room and the kids club were amazing but the entertainment was lacking and dining was very limited compared to other all inclusives we have been to over the years. In fact, the food was just not good in general. There was nothing special about it, especially the deserts and drinks. All of the food was either cold (when it shouldn’t be) or lukewarm or stale and very little options seemed to be made fresh to order. The freshest thing I had was a tortilla chip. We also did not like that you could not take anything from the buffet or anywhere to go back to your room. Then you could not get any of your reservations made more than a few hours in advance. Also you couldn’t seen any menus until you were in the restaurant because the website does not work and most of the time the internet was down. I verbalized my concerns about the bad food to a couple of the staff and they did express concern. A few days after that, I got food poisoning the day before we left and it is the most sick I’ve ever been. I told some staff this too at our checkout but no one seemed to care I was very sick. So overall, it was an ok place if you are looking for somewhere to take your kids for a few days but not if you’re looking for a great experience like other resorts may have to offer. This place is lacking leadership and direction which is a shame.
Stayed 7 nights in Nov 2024

10/10 Excellent

JUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very much family friendly and very good staffs.
Stayed 6 nights in Nov 2024

6/10 Okay

Niurys

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful, but the management is horrible. The security manager has extremely bad actitud, that a family hotel which means kids are allowed and they can even play in the room because at a second will be 3 guys knocking your door and ask to shut the kids down because they are annoying with those exact words. When I went to give a complain they came to show us the hotel behavior rules , and to cover all the disrespect from Francisco the security manager who threat my husband to fight and even say that if he see him on the streets he will kill him. There are cámaras all around but no one will listen to us they will just keep covering to protect the employe’s unacceptable bahavior.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the staff and my concierge were excellent. The spa was one of the best that i have been too. I would like to specially thank Jenfre and Pantry for excellent customer service. I will definitely be coming back.
Stayed 5 nights in Nov 2024