2/10 Terrible
oana
Traveled with family
Jul 3, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
We booked Bahia Principe Fantasia Punta Cana through Expedia because of the glowing reviews and photos. What a mistake. The reality was a filthy, poorly maintained resort infested with bed bugs and roaches. The rooms were nothing like the pictures. It felt like false advertising—completely misrepresented on Expedia.
We checked out the next day for our safety and sanity. On our way out, staff tried to pressure us into signing a waiver—then blocked our taxi driver from leaving until we refused. It was extremely unprofessional and felt unsafe.
Expedia has been no help. We’ve only been passed from one call center to another with no resolution. We’re now pursuing formal complaints with the Virginia Attorney General and BBB.
This hotel and listing are a disgrace. Do not trust the photos or the ratings. Avoid this property, and Expedia should be held accountable for allowing such false advertising to mislead families.




oana
Stayed 7 nights in Jun 2025