8/10 Good
Luis
Traveled with partner
Oct 22, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very well designed. It has a very modern sleek style. Everything looks new. The family side and the adults only hotel are completely separate. Adults only restaurants are quiet and the service is attentive and efficient. Would not recommend the family side restaurants. They are choatic and slow. Excellence club room 6153 is amazing. It is large with a sitting area, balcony facing the ocean, jacuzzi, 2 TV s, premium liquor, mini bar with drinks and snacks. Many restaurant options available inclusing food trucks. No reservations needed. The food does seem repetitive. Abundant lounging chairs available at the pool and beach. No need to get up early to save a chair, except if you want an Excellence Club front row bed. Those are taken up by the beach concierges at around 7AM for guests that give them a hefty $20 tip. I woke up for sunrise and was able to get a front row bed tip free. Did notice the concierges were upset over this. On one occasion, while I was at breakfast, the beach concierge moved my belongings and towels to the bed next to the one i had been sitting at. Acted like I didn’t notice and enjoyed the rest of my day. At around 2 PM, the concierge escorts a couple to the beach bed I originally had, and receives a $20 tip from the couple. There is drink and food service at the beach which is very convenient. Make sure to order a coconut. Entertainment is ok. Needs improvement. Coffee shop is a nice perk but the service is unfriendly. The gym is amazing
Luis
Stayed 3 nights in Oct 2024