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Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property

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Aerial view
Aerial view
Aerial view
5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Meeting facility

Reviews

7.0 out of 10
Good

Popular amenities

  • All inclusive
  • Breakfast included
  • Bar
  • Gym
  • Spa

Explore the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪15 min walk‬
  • Cana Bay Golf Club
    ‪8 min drive‬
  • Iberostar Golf Course
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪61 min drive‬

Room options

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Premium)

Combined shower/tub, jetted tub, rainfall showerhead, free toiletries

Junior Suite (Premium)

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 1
  • 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Premium With View

Premium bedding, pillowtop beds, in-room safe, desk

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -5 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -5 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -5 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Family Suite -7 Guests- Master With Garden View

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

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About this property

Bahia Principe Grand Punta Cana - All Inclusive

4-star Punta Cana property, connected to a shopping center in Bávaro
Catch some rays at the beach or spend the day relaxing at Bahia Principe Grand Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 2 swim-up bars, and 8 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This all-inclusive property also offers a casino, a children's pool, and a fitness center. Complimentary self parking is available on site, along with a car charging station.

Bahia Principe Grand Punta Cana - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Mikado - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Bouganville - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Garden Grill - This steakhouse serves dinner only. Reservations are required. Open daily.
Il Capriccio - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Casino (5,931 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free WiFi in public areas has a 3-device limit

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 480 out of 1406 reviews
Rating 8 - Good. 307 out of 1406 reviews
Rating 6 - Okay. 227 out of 1406 reviews
Rating 4 - Poor. 183 out of 1406 reviews
Rating 2 - Terrible. 209 out of 1406 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Damain

Liked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jan 2025

4/10 Poor

Perparim

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Jimena A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like is the attention they give to their customers.
Stayed 4 nights in Jan 2025

10/10 Excellent

Shefkie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Jan 2025

8/10 Good

azadeh

Stayed 5 nights in Jan 2025

4/10 Poor

Mary

Traveled with family
Disliked: Amenities, property conditions & facilities
Check-in process was awful! Long slow moving line. Finally get to room and keys didn't work, back to front desk to wait again. Go to pool, find out we didn't receive required towel cards at check-in, back to front desk again. Rooms need updating, toilets didn't function correctly, sink drain covers missing, VERY noisy AC. Need to slam the door in order for them to close correctly. Which leads to doors slamming at all times of day and night. Cleaning/Restocking staff constantly pounding on doors and no 'Do not disturb' signs available. Food Buffets were poor quality. Food lacked flavor, meats were dry and much of the food was cold. It would be better if they decreased options and focused more on quality. Transportation. Booked airport transport directly through hotel website weeks in advance, which did include ALL flight info and times, names etc. We were still required to stop in the lobby TWICE to confirm. I can understand once, but twice is ridiculous. Nobody wants to keep standing in line to confirm something already completed online.
Stayed 5 nights in Jan 2025

10/10 Excellent

Romulus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean resort
Stayed 4 nights in Jan 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

LUIGUI

Stayed 3 nights in Jan 2025

6/10 Okay

Gelareh

Stayed 7 nights in Jan 2025

8/10 Good

Alba

Traveled with family
Liked: Amenities, property conditions & facilities
The property needs improvement on; cleanness, mosquitoes in areas, bad smell on buffet area like mangle or septic water, this is very disagreeable. The overalll was good.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ramiro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estaba PERFECTO!!!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Brielle Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 5 nights in Dec 2024

4/10 Poor

Krzysztof

Stayed 6 nights in Jan 2025

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was very good
Stayed 6 nights in Jan 2025

4/10 Poor

Alejandra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for the poor quality service. Terrible management. Don’t waste your money here!! LOTS of mosquitoes and bugs. Bad smell in the restaurants. Terrible staff service. Property is huge and isn’t convenient to get to places and you can’t spend nice relaxing time because of the bugs all day and worse at night. Property needs to be renovated and well kept.
Stayed 5 nights in Dec 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the resort were the best. Friendly and helpful. We were treated like good friends. I would definitely go back
Stayed 6 nights in Dec 2024

8/10 Good

Wanda

Stayed 3 nights in Dec 2024

6/10 Okay

luis GONZALEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities
Las habitaciones tienen que renovarlas y las areas comunes también
Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Stayed 7 nights in Dec 2024

10/10 Excellent

Chamela

Stayed 6 nights in Dec 2024

8/10 Good

agustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Champak

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
1. Availability to Ala Carte restaurants shouldn’t be limited to the # of days of stay. 2. Quality of the food in buffet mainly has to improve and food has to labelled properly in English. 3. Quality of the ala carte restaurant’s food also need to improve 4. Reception service specially at the time of check in has to improve. Include some sort of orientation program for the guests so that they are aware of all the amenities and any restrictions to use it or not. 5. Isla snack bar menu was showing so many items on the board but only handful items were available to order from digital board or from the counter. Snack bar should provide some well varieties of the food and # of snack bar also need to increased. 6. The App is not that intuitive. 7. Language problems. Staff should know basic English so that non Spanish people can communicate properly.
Stayed 5 nights in Dec 2024