2/10 Terrible
Jessica
Traveled with family and small children
Jul 24, 2025
Disliked: Staff & service, property conditions & facilities
The staff was very rude and not helpful at all, only the guys driving the golf carts and the staff from the italian restaurant were attentive and polite The lobby is very crowded and there is a lot of noise and kids running and screaming like you are in a play ground. There are thousands of people in the property and only one buffet for dinner so there are long lines to get in(about 20 min waiting to get in) and once inside there are so many people talking at the same time you canât even hear yourself thinking, every time I try to get food it was gone to many people for only one buffet, they only let you reserve for 2 restaurants in the whole week so my kids, husband and I went hungry for 5 days out of 7 at night. There were no towels at the pool after 10 am, the beach was really dirty. The rooms are nice but not clean properly, my pillows smelled like sweat. I have been to Punta Cana over 10 times and this is the worst experience ever. I do not recommend this hotel at all.
Jessica
Stayed 5 nights in Jul 2025
