Bahia Principe Grand Punta Cana - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Bahia Principe Grand Punta Cana - All Inclusive

Aerial view
Aerial view
Meeting facility
Aerial view
5 outdoor pools, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • All inclusive
  • Breakfast included
  • Bar
  • Gym
  • Spa

Explore the area

Map
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪15 min walk‬
  • Cana Bay Golf Club
    ‪8 min drive‬
  • Iberostar Golf Course
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪61 min drive‬

Room options

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Premium)

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Premium)

  • 441 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

  • 463 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite Superior

  • 463 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 1
  • 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 1
  • 1 King Bed(s)

Room Premium With View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 2
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 2
  • 1 King Bed(s)

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

Suite Junior

  • Sleeps 2
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Room Premium With View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite Junior

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 5
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 4
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests- Master With Garden View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 3
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -7 Guests- Master With Garden View

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 King Bed(s)

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About this property

Bahia Principe Grand Punta Cana - All Inclusive

4-star Punta Cana property, connected to a shopping center in Bávaro
Catch some rays at the beach or spend the day relaxing at Bahia Principe Grand Punta Cana - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Bahia Principe Grand Punta Cana - All Inclusive offers 1428 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas and include dining tables. Pillowtop beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, BAHIA SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Bahia Principe Grand Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Bahia Principe Grand Punta Cana - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 2 swim-up bars, and 8 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This all-inclusive property also offers a casino, a children's pool, and a fitness center. Complimentary self parking is available on site, along with a car charging station.

Bahia Principe Grand Punta Cana - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Mikado - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Orquidea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Bouganville - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Garden Grill - This steakhouse serves dinner only. Reservations are required. Open daily.
Il Capriccio - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 3 beach bars
  • 7 restaurants
  • 8 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bouganville
  • Garden Grill
  • Il Capriccio
  • Mikado
  • Orquidea

Things to do

  • 15 slot machines
  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycles
  • Casino (5,931 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gaming table
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 21 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Bar/lounge
  • Lobby
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free WiFi in public areas has a 3-device limit

Property is also known as

All Inclusive Bahia
All Inclusive Bahia Principe
Bahia All Inclusive
Bahia Principe All Inclusive
Grand Bahia Principe All Inclusive
Grand Bahia Principe Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Punta Cana Grand Bahia
Bahia Principe Grand Punta Cana
Grand Bahia Principe Punta Cana All Inclusive
Bahia Principe Grand Punta Cana All Inclusive
Bahia Principe Grand Punta Cana - All Inclusive Punta Cana

Bahia Principe Grand Punta Cana - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 491 out of 1426 reviews
Rating 8 - Good. 311 out of 1426 reviews
Rating 6 - Okay. 229 out of 1426 reviews
Rating 4 - Poor. 182 out of 1426 reviews
Rating 2 - Terrible. 213 out of 1426 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Zefira

Traveled with group
Liked: Amenities
I enjoyed the entertainment. There was a lot going on and great for families. The beach was great and the pools. I was also happy to have had an upgrade from Grand Punta Cana resort to Fantasia. I’m writing the review so that the management is aware of a few things; firstly, the room was good but had a few problems with the washroom. The toilet kept running all night, the shower temperature was constantly changing from cold to hot, and the towel holder fell from the wall on my foot. The buffet tables always had a fork, plate, cup, salt and pepper shakers missing, and I always had to ask a server to bring me whatever was missing. Finally, the showers in the refreshing area downstairs in the lobby were not clean and one of them was missing a curtain and another of them did not work(no water). Other than that it was a nice place.
Stayed 3 nights in Feb 2025

6/10 Okay

patricia

Traveled with group
Disliked: Staff & service, amenities
I'll start with good...the property/beach was beautiful. Transportation around the resort was great. The al a crate restaurants were very clean and food was delicious, staff very friendly. The couple shows that we could sit through were great, the performers did a wonderful job. But the bad .... Our room (Junior Suite) was dated and the cleaning of the room wasn't great at all. You could tell it was a rush job, bathroom wasn't cleaned the way it should be. We stayed for 10 days and would recommend that instead of cleaning the rooms on a daily basis (a lick and a promise) they should do it every few days and do a deep clean. Providing clean towels/facecloths daily. During our stay we had to call for towels and facecloths three times. We also mosquitos/sand flies in the room. It was unreal. Actually the mosquitos were so bad that you couldn't sit out in the evening without being bitten everywhere. Not sure if it was just the time of year but something has to be done in and around the lobby. We found the staff had a hard time to understand us which made communication difficult. The sound system in theater was so loud that it felt like someone was screaming at you all evening, no need. The food in the buffets was just ok. Definitely need to add more variety and change it up it was the same choices everyday. It's too bad because it the layout, the grounds, beach and the pools is great but there is a lot of room for improvements.
Stayed 10 nights in Jan 2025

10/10 Excellent

Patria Nilsa Torres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay 7 hoteles dentro de la misma propiedad. Me encanto!!
Stayed 3 nights in Feb 2025

8/10 Good

Rashid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food 3/10
Stayed 5 nights in Feb 2025

6/10 Okay

Marian, Toronto

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Feb 2025

6/10 Okay

Mimoza

Basic rooms were terrible toilet wasn’t flushing we upgraded to a villa.
Stayed 3 nights in Feb 2025

6/10 Okay

Dolores

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The staff needs to be trained on guest service. We went out to visit some places and the people were rude and they overcharged for every service. The surround area were not clean. They need to get invest more on the area because it has much more potential for truism
Stayed 6 nights in Feb 2025

8/10 Good

mahamud

Traveled with partner
Liked: Amenities
Great property but very busy. Getting to lobby for buffet requires a shuttle.
Stayed 7 nights in Jan 2025

6/10 Okay

Keaira

Stayed 6 nights in Feb 2025

4/10 Poor

Antoneta

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok so if you want a decent priced all inclusive it was decent. If you have a short stay al carte only entitled to one. I never experienced that. So we only got to attend one restaurant. The food at buffet was mediocre hit or a miss. Then they have isla for food late hours or in between buffet and it was horrible. No room service. . They had an entertainment event and tried to charge us when it’s in the hotel. And by the hotel. Entertainment was ok, casino etc. pools are nice . The rooms we stayed in were horrible definitely need to upgrade all their rooms I guess if you paid more you can get a better room but no. They had two sheets as a comforter blanket. I would rate it 5/10 all together
Stayed 3 nights in Feb 2025

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
MUST READ this resort is a no go if you don’t want to walk it is huge, they say they have 14 restaurants you can book but never have any reservations available. The rooms are very old with no views and I got covered in bed bug bites. When I asked to move rooms they were not accommodating at all. No on speaks English but they can ask you for tips really fast. We found hair in our food twice! Good luck finding a lounge chair by the three pools or beach as well. We stayed at the Punta Cana grand area which is as I said very old there was 12 of us my daughter was upgraded to fantasia which is in the same area because her room was not available which we initially thought was very nice but in doing so she was not allowed to eat with us so she spent every meal alone they would not let us upgrade or her even down grade the customer service at this resort is the worst I have ever experienced I my life and I have traveled all over the world if I could rate this a negative star I would stay away!!!!!!
Stayed 5 nights in Jan 2025

8/10 Good

Paul

Liked: Cleanliness
Nothing remarkable… food a major disappointment…. Rooms clean and staff were fantastic….
Stayed 7 nights in Jan 2025

6/10 Okay

Naima Carol

Liked: Cleanliness, staff & service
Disliked: Amenities
It was very clean. The staff was very nice, but there was no food around the pools. It was too large There was no information given about events going on, and you I was limited to only two restaurants. The food was not the best.
Stayed 4 nights in Jan 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities
This is our second time staying here, and we came with our three children. The upgraded rooms are great, the service was amazing, the food variety great as well. The resort is beautiful and highly recommend booking all your activities at the hotel because they offer pick up and drop off from the resort. The airport pickup and drop off was also very convenient and great definitely worth the cost. The only thing I can point out is the little ants. It didn’t bother us as much but our kids did not like it. A few just would come in through the balcony window. We will definitely come back again and also visit other locations as well.
Stayed 5 nights in Jan 2025

10/10 Excellent

Nadine Elyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there were lots of different options for entertainment in the evening. I also enjoyed the themed party nights.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristina

Stayed 3 nights in Jan 2025

8/10 Good

Svitlana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, I wish the food would be better.
Stayed 7 nights in Jan 2025

6/10 Okay

tam Thanh, Burlington

Liked: Cleanliness
Disliked: Staff & service
Hired more people that like to do the job and not just be there. Their face need to smile and be helpful.
Stayed 8 nights in Jan 2025

10/10 Excellent

Brion

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

SIDHDHARTH, COMMACK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is good. If you really want to enjoy your stay at Bahia Príncipe Grand Punta Cana then make sure to get room between Villa 1 to 28. I would highly recommend to complete check in online so you can book your La Carte dinners. Depends on your number nights stay you get dinners. Casa Blanca and The Greek are the best restaurants. Also there is lunch buffet at Tequila at beach. Breakfast and dinners buffets are best in Lobby 1. Their shuttle service is good to go around resort. Mosquitoes are problems so make sure to carry off sprays and bug zappers but most importantly try to get room in. Villa 1 to 28 (newly renovated area). Beach is nice, pools are nice and water parks are nice for kids. For beach and pools chair make sure to wake at 7 and put your belongings to reserve chairs otherwise good luck finding any chairs. Staffs are very nice and try to appreciate their help and efforts. Google translate app will come very handy, as most of the staff only speaks Spanish. We had fun, as we had room in renovated area and also prepared for mosquitoes. Enjoy and hopefully this reviews help as there are so much negative about this resort but you need to know where to eat and stay within resort to get the best out of your stay!!
Stayed 4 nights in Jan 2025

4/10 Poor

Melinda Shay

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Dan

Traveled with partner
It took 3 tries to get an extra blanket. It seems the staff was nice but sometimes pretended to understand English, because each time we called guest services, they had no idea about the previous requests. We’re never got a response to a leak from our bathroom ceiling, after 2 reports. The check in process was exhausting, no one knowing which front desk we should use. Otherwise it’s a nice place near a great beach. The buffet was meh, the restaurants ok.
Stayed 5 nights in Jan 2025

4/10 Poor

Dalia M

Stayed 4 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Great hotel for the party people

The hotel was nice, pools and beach were good. Most of the workers there were kind, only few spoke English. This hotel is more for the people who likes to party. Loud music playing late. Didn’t quite feel relaxed after a week there. On the hotel area there was sellers from the shops/spa/tours etc. who wouldn’t leave you alone. This was pretty annoying. The buffet was soo big, but the food there wasn’t so good. All the meats so dry, not much spices used. Breakfast was okay! All guides at the hotel area were poor. You didn’t know for sure at first where you can eat, since the hotel was so big. Couldn’t find gym without asking etc. Tried to do laundry. From the hotel’s app we didn’t get the laundry pack, then went to client service to ask. Didn’t got it either that way. So the service was little poor too. At the Orchidea restaurant the guy making omelets was awesome! Singing and being so kind :) great energy
Stayed 8 nights in Jan 2025

10/10 Excellent

Veronica Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo limpio y atención de los servicios excelente
Stayed 4 nights in Jan 2025