See all properties

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

Exterior
Exterior
Exterior
Rooftop Jacuzzi Terrace Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe
Sports facility

Reviews

7.4 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000
  • Cortecito Beach
    ‪3 min walk‬
  • Cocotal Golf and Country Club
    ‪11 min drive‬
  • Los Corales Beach
    ‪25 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪40 min drive‬

Room options

View all photos for Premium Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Premium Junior Suite Garden View

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Superior Junior Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Superior Junior Suite Private Pool

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Beachside

Flat-screen TV, table tennis, MP3 dock

Junior Suite Beachside

  • 355 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Family Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Family Suite Private Pool

  • 678 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Junior Suite Garden View

Superior Junior Suite Garden View | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Junior Suite Garden View

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Flat-screen TV, table tennis, MP3 dock

Junior Suite Garden View

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Garden View

Romance Suite Garden View | Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Garden View

  • 678 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Private Pool

  • 678 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Romance Suite Beachside

Romance Suite Beachside | Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Beachside

  • 678 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rooftop Jacuzzi Terrace Junior Suite

Rooftop Jacuzzi Terrace Junior Suite | View from room

Rooftop Jacuzzi Terrace Junior Suite

  • 570 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Junior Suite Garden View

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Connecting)

Premium bedding, pillowtop beds, free minibar, in-room safe

Room (Connecting)

  • 840 sq ft
  • Sleeps 8
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View Single

  • 355 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Family Selection Superior Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Superior Junior Suite Garden View

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Family Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Family Suite Garden View

  • 678 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Junior Suite Private Pool

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite Superior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Single Suite Luxury With View

Premium bedding, pillowtop beds, free minibar, in-room safe

Single Suite Luxury With View

  • Sleeps 1
  • 1 Twin Sofa Bed(s) and 1 Queen Bed(s)

View all photos for Double Suite Superior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Suite Superior With Garden View

  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

View all photos for Double Suite Deluxe With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Suite Deluxe With Garden View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Single Suite Superior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Single Suite Superior With Garden View

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Suite Executive With Partial View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Executive With Partial View

  • Sleeps 3
  • 2 Queen Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

View all photos for Suite Premium With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Single Suite Executive With Partial View

Premium bedding, pillowtop beds, free minibar, in-room safe

Single Suite Executive With Partial View

  • Sleeps 1
  • 1 King Bed(s)

View all photos for Suite Premium With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Executive With Partial View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Executive With Partial View

  • Sleeps 4
  • 2 Queen Bed(s)

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

View all photos for Double Suite Luxury With View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Suite Luxury With View

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Queen Bed(s)

View all photos for Triple Suite Executive With Partial View

Premium bedding, pillowtop beds, free minibar, in-room safe

Triple Suite Executive With Partial View

  • Sleeps 3
  • 2 Queen Bed(s)

View all photos for Suite Junior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

View all photos for Suite Superior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With Side Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 1
  • 1 Full Bed(s)

View all photos for Triple Suite Premium With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Triple Suite Premium With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior With Garden View

  • Sleeps 2
  • 1 Twin Sofa Bed(s) and 1 Full Bed(s)

View all photos for Single Suite Deluxe With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Single Suite Deluxe With Garden View

  • Sleeps 1
  • 1 King Bed(s)

View all photos for Suite Premium With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Suite Superior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Superior With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Suite Junior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Junior With Garden View

  • Sleeps 1
  • 1 Full Bed(s)

View all photos for Suite Executive With Partial View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Executive With Partial View

  • Sleeps 4
  • 2 Queen Bed(s)

View all photos for Double Suite Executive With Partial View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Suite Executive With Partial View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Double Suite Premium With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Suite Premium With Garden View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Premium With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite Premium With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Triple Suite Superior With Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Triple Suite Superior With Garden View

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Grand Bavaro Princess - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, (3650)
The price is $362
per night
$362 total
includes taxes & fees
Apr 16 - Apr 17
Grand Bavaro Princess - All Inclusive

About this property

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive

4-star Punta Cana property, connected to a shopping center in Bávaro
Catch some rays on Grand Palladium Bávaro Suites Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 13 restaurants.
Grand Palladium Bávaro Suites Resort & Spa - All Inclusive offers 672 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Bávaro Suites Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 13 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 20 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited complimentary onsite parking is available on a first-come, first-served basis.

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive has designated areas for smoking.

La Catedral - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner.
La Paisana - This theme restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.
La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Open daily.
Bambu - Overlooking the garden, this theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.
La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Entertainment

Onsite live performances

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 13 restaurants
  • 2 beach bars
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bambu
  • La Adelita
  • La Catedral
  • La Lola
  • La Paisana

Things to do

  • 6 outdoor pools
  • 6 outdoor tennis courts
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,500 square feet of space)
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Skydiving
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (605 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 66 buildings
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites All Inclusive Punta Cana
Grand Palladium Bavaro Resort Spa
Pallaum Bávaro Suites Inclusi

Grand Palladium Bávaro Suites Resort & Spa - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 812 out of 2109 reviews
Rating 8 - Good. 457 out of 2109 reviews
Rating 6 - Okay. 343 out of 2109 reviews
Rating 4 - Poor. 221 out of 2109 reviews
Rating 2 - Terrible. 276 out of 2109 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were the best! And so many things to do at this place! Great time!
Stayed 7 nights in Dec 2024

4/10 Poor

Anshul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deeply Disappointing Stay at Grand Palladium Bavaro Resort How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing. Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day. The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected. The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment. I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.

6/10 Okay

Faisal Nadeem, Short Hills

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs New Management This resort has the potential to be a 5-star top-notch stay but needs major improvement in service. Big Picture? It’s a great stay but there are many issues with the quality of service that can only be addressed with a complete management overhaul. Pros * Beautiful beach * Beautiful property and grounds * Clean * Hardly and mosquitos or any other bugs (in December ) Cons (There are many but I’ll list some of them) * Check-in: It took over an hour with only one person ahead of us in line. Once I got to the front of the line, my check-in took at least 30 minutes. Check-in staff disappeared into a back room multiple times for several minutes with no explanation and then returned. Surely this process can be streamlined. * Unexplained downgrade: at check-in they said they would downgrade our room; the explanation was convoluted and incomprehensible. The compensation (a massage) was inadequate. After a long journey and 1 hour of waiting in line I was in no mood to escalate further. * Buffets are disorganized: There is no operational protocol, such as: sit customer, bring silverware , bring water, coffee etc. Instead it’s the Wild West where you have to chase the staff around for something to drink. There were several times that I finished my meal before I got a glass of water or coffee with it. One time I grabbed a jug of water myself; the staff took great offense to this so I didn’t try that again. Also, there were several times
Stayed 7 nights in Dec 2024

8/10 Good

Jaideep Shantaram

Stayed 6 nights in Dec 2024

10/10 Excellent

Georgio Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful very clean great personalities very loveable staff only issue was there was only one late night disco/club and people not from hotel or staying at hotel found a way to get in club. Sports bar also packed with people not from hotel, staff became very frustrated and took out on actual guest of hotel. Need to open more options for reservations for dinner if unaware of reservation will not be eating at restaurants due to being overbooked
Stayed 4 nights in Dec 2024

10/10 Excellent

Tanisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!!! We had a rad time. So much to do! And food was amazing and never ending! Didn’t love the teppanyaki place tho
Stayed 3 nights in Dec 2024

8/10 Good

Humayun Zaman, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not enjoy the food; more focused on quantity than quality mostly. BBQ buffet at Arrecife near the beach was probably the best.
Stayed 3 nights in Dec 2024

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Janazia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

JOSE LUIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nature and friendly people
Stayed 4 nights in Dec 2024

8/10 Good

Bruno, Winter Haven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted with Welcome drinks and staff that was attentive. Be sure to check your room throughly while you’re getting settled in. Book excursions and dinner early to plan ahead.
Stayed 3 nights in Dec 2024

6/10 Okay

Diana

Traveled with family
Disliked: Staff & service
Service has completely changed over the years for sure, We stayed for 6 nights, service was terrible very rude personnel. However very maintained area of the property, clean. Transportation all over the resort was very annoying to wait for all the time, better off walking all over the place. Buffet was also very typical, not too many options. You need reservations for every restaurant in the resort which is very annoying and at the beginning of our stay we were not informed of this therefore we could only visit 4 restaurants out of the many that they had. Rooms are outdated as well so if you’re looking for something more new and modern this resort is not for you. Also, get ready to get harassed every five minutes at the beach with the local sellers.
Stayed 6 nights in Dec 2024

2/10 Terrible

Paul

Traveled with family
The room we originally checked into had Bedbugs. Thankfully we heard the neighbors complain so checked our bed before sleeping in it. The staff did not care. The food was average at best, the facilities are dirty, and the drinks watered down.
Stayed 7 nights in Dec 2024

4/10 Poor

Karen

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service, old building- many things were not working in room, staff not very friendly. Rather pay extra for a better experience and vacation
Stayed 5 nights in Dec 2024

10/10 Excellent

Hamilton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Marilyn

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Ryan

Traveled with family
Liked: Amenities
Resort was great. Food was okay. We booked two rooms and it was difficult to get dinner reservations right after we checked in. We ended up only getting two dinner reservations over a week. Beach was excellent. Pools were amazing. I would stay again. The resort has a lot of potential.
Stayed 7 nights in Nov 2024

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We selected this resort for our family reunion over Thanksgiving, and we were pleasantly surprised by the exceptional quality of the music, entertainment, food, and staff. For those who appreciate Latin music and cuisine, this resort offers an excellent option for your next vacation.
Stayed 7 nights in Nov 2024

10/10 Excellent

Roman, Washington DC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large landscaped area, excellent houses, a lot of greenery around, helpful and friendly staff, service, beach, variety of restaurants and bars. Inconvenient restaurant booking system, everything is always busy, it is advisable to diversify the menu on the all-inclusive system. excellent hotel. recommended!
Stayed 7 nights in Nov 2024

10/10 Excellent

Derrik

Stayed 5 nights in Nov 2024

8/10 Good

Arnaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay ! I recommended
Stayed 5 nights in Nov 2024

6/10 Okay

Moriah

Stayed 3 nights in Nov 2024

6/10 Okay

Halle Anne

Traveled with partner
Liked: Amenities
We had a great time and the resort is beautiful. My biggest complaint was the we ordered room service through the app and by phone 2 times and it never showed up. The staff is quick to round about you to another person who that’s their “area to help” but then you never actually get the help. There are also huge gaps in the availability for convenient food. If you don’t want the breakfast buffet you have to pay a fee to get room service. And then lunch doesn’t start until noon but there’s really no easy place to get something and go to the pool or beach. For an all inclusive huge resort I found casual food and dining to be very difficult.
Stayed 7 nights in Nov 2024

2/10 Terrible

Ivan

Stayed 4 nights in Jul 2024