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Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

5.0 star property

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Yoga
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, cabanas (surcharge), pool umbrellas
Couples treatment rooms, sauna, hot tub, steam room, hot springs

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000
  • Juanillo Beach
    ‪13 min walk‬
  • Punta Espada Golf Course
    ‪8 min drive‬
  • Scape Park
    ‪11 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Ocean View (Master, Club)

Suite, 1 Bedroom, Ocean View (Master, Club) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Bedroom, Ocean View (Master, Club)

  • 1238 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Junior Suite King

Club Ocean Front Junior Suite King | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean Front Junior Suite King

  • 600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Double

View from room

Club Ocean Front Junior Suite Double

  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Swim Up Double

View from room

Junior Suite Swim Up Double

  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Ocean Front Junior Suite Swim Up King

Club Ocean Front Junior Suite Swim Up King | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean Front Junior Suite Swim Up King

  • 600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Ocean View Junior Suite Double

Club Ocean View Junior Suite Double | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View Junior Suite Double

  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite Swim Up King

Junior Suite Swim Up King | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite Swim Up King

  • 600 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite Swim Up Double

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Junior Suite Swim Up Double

  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Ocean View Junior Suite King

Club Ocean View Junior Suite King | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View Junior Suite King

  • 600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort View Junior Suite King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Resort View Junior Suite King

  • 600 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Club One Bedroom Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club One Bedroom Master Suite

  • 1238 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean View One Bedroom Grand Master Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Ocean View One Bedroom Grand Master Suite

  • 1348 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean View Junior Suite Double

  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Junior Suite Swim Up King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club Junior Suite Swim Up King

  • 600 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Junior Suite Double | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite Double

  • 600 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Ocean View Junior Suite King

  • 600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club One Bedroom Master Swim Up Suite

Club One Bedroom Master Swim Up Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Club One Bedroom Master Swim Up Suite

  • 1238 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite King

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite King

  • 600 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

5-star Punta Cana property close to Juanillo Beach
Catch some rays on Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive offers 375 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels.

Bathrooms include slippers, designer toiletries, and hair dryers. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a 24-hour fitness center, and a hot tub. Complimentary valet parking is available on site, along with a car charging station.

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive has designated areas for smoking.

The Pier - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Brandos - This fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Journeys - This theme restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Shutters Beachside - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Waves - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free valet parking on site

Food and drink

  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brandos
  • Journeys
  • Shutters Beachside
  • The Pier
  • Waves

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Lazy river
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Conference center (15,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hyatt Zilara Cap Cana Adults All Inclusive
Hyatt Zilara Cap Cana Adults All Inclusive Punta Cana
Hyatt Zilara Cap Cana Adults Hotel Punta Cana
Hyatt Zilara Cap Cana Adults Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only Punta Cana
Punta Cana Hyatt Zilara Cap Cana - Adults Only Hotel
Hotel Hyatt Zilara Cap Cana - Adults Only
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana - Adults Only Punta Cana
Hyatt Zilara Cap Cana Adults Punta Cana
Hyatt Zilara Cap Cana Adults Only – All Inclusive
Hyatt Zilara Cap Cana All Inclusive
Hyatt Zilara Cap Cana Adults
Hyatt Zilara Cap Cana Adults Only All Inclusive
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Punta Cana

Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 843 out of 1006 reviews
Rating 8 - Good. 102 out of 1006 reviews
Rating 6 - Okay. 39 out of 1006 reviews
Rating 4 - Poor. 10 out of 1006 reviews
Rating 2 - Terrible. 12 out of 1006 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
This is our second visit since we really enjoyed our first time. It’s just as beautiful as we remember. However, the loud, massive American corporate groups have completely changed our experience, making us not want to return. I wish people would be more considerate of other visitors who traveled a long way, hoping for a peaceful and quiet getaway. I even felt sorry for the workers. Unfortunately, this will be our last time here.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel; we chose a Front Ocean room and it was the best decision ever. The view was second to none. All the staff was great, and the hotel's installations were fantastic. The hotel has an incredible gym (better than many commercial gyms!) with tons of classes throughout the day too. All the restaurants were delicious, except for the Indian, which was not good at all. I'd suggest maybe swapping the Indian cuisine for a Mexican. It is a bit annoying that there is a restaurant (The blind butcher) not included in the stay. Considering the price of the rooms, it would be good to see free access to this restaurant once per stay. Having said that, we went and we loved it. The Peruvian restaurant was our favourite with delicious and fresh food all day. Cocktails in all the hotel bars were amazing; there are some seriously good mixologists in this hotel. However, my only negative comment will be entertainment: The hotel was boring, as there was very little organised and everyone seemed to go to bed at 10:30 pm. It needs to be noted that although Zilara is the Adults-only hotel, there are spaces (such as the sports bar) which are shared with the Ziva and kids are allowed. The spa was good, but it was overly expensive and we felt rushed during the hydrotherapy circuit. We also went to the waterpark which is part of the hotel, and it was so much fun! Go right when it opens so the number of kids is limited. This hotel is worth going once - only based on the food and installations
Stayed 6 nights in Jan 2025

10/10 Excellent

sorally, lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and excellent restaurant , i will come back again
Stayed 2 nights in Jan 2025

10/10 Excellent

Wesley J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property to stay at. It's a little over hyped but the customer service is above standard. Enjoyed
Stayed 4 nights in Jan 2025

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED everything about this resort minus the Club level check in experience/staff in club level and the room they assigned us in our "Ocean view" category that did not have a "ocean view" at all. I am an Expedia VIP and a Hyatt member and they were still rude to me. With that said, this resort is fantastic if you want calm open water, a really nice gym, great food, great service, lots of drinks brought to you beachside and a safe place to stay. Evening entertainment was lacking, the piano bar (very fun) would shut down at 11pm right on the dot just as everyone was just starting to loosen up. They desperately need a DJ or dance club for evening hours. All in all, a great stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, good food, friendly staff and close to airport.
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service at Hyatt Zilara Cap Cana was outstanding! Breakfast and Lunch buffets were the best meals. Dinner restaurants could improve in taste. Food is pretty bland for international tastes. All public areas are impeccably kept. The rooms are in need of renovation, and they smelled of mold and mildew. The bathrooms do not have any air ventilation so the mildew smells simply invades the rest of the bedroom area. Perhaps, it's hard to maintain the rooms given the beach, swimming pools, and endless alcohol that is offered. However, for the high price, Hyatt needs to resolve the mildew smells in the rooms that spoiled the rest of our stay. The room snacks need to improve. Offering Pringles, inexpensive granola bars and m&m's seemed cheap. We never ate them, and they seemed leftover from the previous occupants. We did receive a welcome small cake and drink to celebrate a birthday which was a nice touch. Finally, the pools are clean and beautiful in contrast to the beach which has lots of seafood roots about to sprout which made it not nice for walking. There are lots of mosquitoes even though the hotel will tell you there aren't. All in all, we had a nice family mini break.
Stayed 1 night in Jan 2025

10/10 Excellent

PAUL DULATAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and exceptional accommodations! Every customer service representative was so friendly and welcoming! The food was amazing and the range of different choices of restaurants was outstanding! In particular, our concierge Robert was amazing! Highly recommend!
Stayed 4 nights in Jan 2025

10/10 Excellent

Sresan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 6 nights in Jan 2025

10/10 Excellent

Enmanuel j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Jan 2025

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christopher was excellent & Room service, Hospitality, the restaurants, everything was 5 Stars!!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Juan, Guaynabo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 3 nights in Jan 2025

10/10 Excellent

Saloumeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all ways
Stayed 4 nights in Jan 2025

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i would like to see different was the check in process. I think it is intended to make you feel special and welcome - seating us, bringing a drink, one person comes over to welcome us, another comes over with paperwork, another comes over to make a copy of your passport or license or whatever and then another comes to bring you to your room. Instead of going to the desk and just checking in, it seemed like a real time suck. it didn't make us feel any more special or welcome and in fact at that point in the day after a long day of travel we really just wanted to check in and get to our room. It was probably an extra 20 minutes of sitting around
Stayed 6 nights in Jan 2025

10/10 Excellent

Norman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite vacations. This place is awesome. The Staff is Excellent. Can’t wait to visit again
Stayed 7 nights in Nov 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! I was also surprised at the quality of food--much better than any other all-inclusive vacation I have had.
Stayed 8 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The Blind Butcher was outstanding!
Stayed 3 nights in Jan 2025

8/10 Good

Kalpana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good overall Beds / mattress quality poor
Stayed 4 nights in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome couples resort
Stayed 3 nights in Dec 2024

6/10 Okay

Franco

Liked: Room comfort

Everyone overpromises and underdelivers.

The stay was within expectations. However, there are a few things to keep in mind. The whole experience is sold as a high end one. It's not, at all. There are no high-end details whatsoever throughout the hotel. Also, problems with our check-in process. I don't recommend paying extra for the Blind Butcher restaurant. Again, it's sold as the ultimate experience but it has similar food (in quality) as the rest of the restaurants in the hotel. The sell it to you as an experiential diner, but in reality it's just a regular dinner with mediocre shows. There are other restaurants in the hotel that offer better food. Moreover, the person who sold it assured that there were vegetarian options throughout the menu, but there's only one dish that's veggie and one veggie burger that's not even in the menu. We also had a wine pairing, and we only got $10 wines (literally, I scanned them with my app). The room had some issues such as water filtration from the shower, or we wanted to lock the temperature at 24 degrees, or the wardrove light turned on in the middle of the night; and despite requesting service to repair several times, nothing was ever solved. For New Year's eve we had a bottle of champagne reserved but it was not ready until 11:55 PM, time in which I had to elevate the tone to get some attention of the staff. Fortunately, I have been in several All-Inclusive type of hotels before and know how they work. but, specifically in this one, they overpromise/oversell and underdeliver
Stayed 6 nights in Dec 2024

8/10 Good

Min

Stayed 5 nights in Dec 2024

10/10 Excellent

Pamela

Stayed 4 nights in Dec 2024

10/10 Excellent

ERNESTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Dec 2024