4/10 Poor
Alyssa
Traveled with partner
Feb 6, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
This trip has made us never want to go to Punta Cana again. Please take the reviews seriously before considering booking a trip here. There are way better options within the same price range, especially when you have to upgrade to royal level to make it tolerable.
The food is terrible. The breakfast and lunch options at the buffet are basically the same everyday. The dinner restaurants were awful with very limited, odd menus. The service is beyond slow- over an hour wait for food. The royal restaurant is better quality and quicker service. To top it all off, my partner and I both got food poisoning on different days, so we lost 4 days of our trip.
The rooms are very outdated. The shower gets water all over the bathroom floor. The air conditioning only sometimes worked and leaked on the floor so much it created puddles in the entryway and into the closet. The room felt gross overall and we never felt comfortable.
The staff is not friendly to Americans and there's not a lot of staff that speaks clear English. We booked the romantic dinner on the beach and the waitress talked to us through google translate, which is annoying when we paid $150 for it.
We did not trust the maids at all. They would knock once and immediately come in the room with towels and chocolate, once at 10 pm. We only received the chocolates and towels if we were in the room when they came, which was weird.
The entertainment was all late at night and very loud.
Alyssa
Stayed 7 nights in Jan 2025