6/10 Okay
Thajying
Jul 11, 2025
Beautiful if you don't look too closely. Pools are plentiful and appears clean but they're not. Room service is limited for non-privliege guests, el mercado buffet is very limited, snack hut on el beso side is disappointing. If you're going to offer savory crepes, then make them right! I got a warm plain crepe and 5 mozzarella balls with cherry tomatoes on the side as "the caprese". I assumed the mozarella would be melted within the crepe...it was not. The sad tacos they offered one day tasted like last night's leftovers....hard tortillas, overcooked beef and veggies. Servers not welcoming either. Didn't seem to like being there. I understand it's hot, but do your job if you expect a tip. I'm not tipping for attitude.
Junior rooftop suite was nice though. Lovely private space, great for nude tanning! Minibar not consistently stocked. Had to call thrice during my 2 week stay to inquire.
Guest services....i don't understand their function. I did not find them helpful and actually they called my room 3 times and whatsapped me twice to ask about my experience but did nothing to improve it.
Despite advertising airport shuttle service, they actually mean they'll call a $70 taxi for you. Save yourself the hassle and make your own transportation arrangements. Lesson for the future!
Pool bar and service were good.
Ocean not accessible due to the mountains of sargassum. Nature can't be stopped, but comp your guests since we're losing access to a main attraction of your resort.
Thajying
Stayed 13 nights in Jun 2025