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Ocean El Faro Resort - All Inclusive

5.0 star property

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Photo gallery for Ocean El Faro Resort - All Inclusive

Exterior
Creator video - submitted by AD Loves Travel
Lobby
Lobby sitting area
Outdoor wedding area

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
$524
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, Sirenis Aquagames Water Park
    ‪13 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪58 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.4 out of 10
Very good
(254 reviews)
  • 566 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Vista Piscina

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Vista Piscina

8.4 out of 10
Very good
(106 reviews)
  • 566 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

8.6 out of 10
Excellent
(34 reviews)
  • 566 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Roof Top

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Roof Top

7.4 out of 10
Good
(33 reviews)
  • 1364 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite vista Jardín

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite vista Jardín

8.6 out of 10
Excellent
(8 reviews)
  • 628 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Pool View

8.0 out of 10
Very good
(4 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Vista Piscina Roof Top

View from room

Privilege Junior Suite Vista Piscina Roof Top

9.4 out of 10
Exceptional
(6 reviews)
  • 1471 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Master Suite Swim Up - Adults Only

Privilege Master Suite Swim Up - Adults Only | Free minibar, in-room safe, desk, laptop workspace

Privilege Master Suite Swim Up - Adults Only

  • 1193 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Royal Master Suite

Privilege Royal Master Suite | Bathroom | Separate tub and shower, jetted tub, hydromassage showerhead

Privilege Royal Master Suite

  • 1089 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 559 sq ft
  • Sleeps 2

View all photos for Room Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Garden View

  • 1356 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 527 sq ft
  • Sleeps 4

View all photos for Suite Superior with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Superior with Pool View

  • 527 sq ft
  • Sleeps 4

Suite Luxury with Sea View

  • 1184 sq ft
  • Sleeps 2

Similar properties

Outdoor wedding area
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  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
4.3 out of 5, Excellent, 4,680 reviews
Ocean Blue & Sand Beach Resort - All Inclusive

About this property

Ocean El Faro Resort - All Inclusive

5-star property in Uvero Alto
Catch some rays on Ocean El Faro Resort - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Ocean El Faro Resort - All Inclusive offers 598 accommodations with private hot tubs and free minibar items. Rooms open to balconies. 49-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and ceiling fans. Housekeeping is provided daily.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Ocean El Faro Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Ocean El Faro Resort - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 swim-up bars and 13 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary.

Ocean El Faro Resort - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Blue Moon - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Sakura - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
Dolce Vita - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (59 inch wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 18 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2018
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive Punta Cana
Ocean El Faro Resort All Inclusive
Ocean El Faro All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean Faro Inclusive Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
All-inclusive property Ocean El Faro Resort - All Inclusive
Ocean El Faro Resort - All Inclusive Punta Cana
Ocean El Faro All Inclusive
Ocean El Faro Resort - All Inclusive All-inclusive property

Reviews

Ocean El Faro Resort - All Inclusive Reviews

8.2

Very Good

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1833 out of 3464 reviews
Rating 8 - Good. 770 out of 3464 reviews
Rating 6 - Okay. 406 out of 3464 reviews
Rating 4 - Poor. 229 out of 3464 reviews
Rating 2 - Terrible. 226 out of 3464 reviews

Reviews

10/10 Excellent

Ethel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually loved everything about this property. The swim up bars, the swim up room, lunch, the beautiful grounds, the quietness and the entertainment. Not too many to many people understood english though. Overall I had an awesome time. And Inalready recommend other family members.
Stayed 4 nights in Sep 2025

10/10 Excellent

Miguel Lopez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jun 2025

4/10 Poor

Norma G

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful,clean, But really is not all inclusive when we talk about the food. And the optio n you don't have whent eating time is. Like for the restaurants you needs do reservation but you cant do it in advance. You needs do it early in ther morning if you want space. If not they have 2 rest that is for people dont do reservation.and few hours and if they have a private reservation the hold rest is one option less. And at that point I went to the manager because the restaurant I could eat I needed wait until 9:00. , ffor breakfast is buffet and coffee shop. During the days for food around the pool is hot dog ,burguer and fries. If you are vegetarian. Nothing. For some romm services I was sick ,I call.for b3cause I was sick you needs wait for the time they have available and I needs send someone to pick up. The hotel is beautiful. But they admisntration needs sick down. The show that I see are programing by day. In 7 days they did 2 out side. No activities and I needs buy tours or driver to go around. Because nothing open to do. The people want go for sleep and relax ok. And a lot consorcios inside. Ah if they want bring you to the casino. We when for go out and have fun. Don't go is a nice casino entry buy is like 7 mamchine old fashion
Stayed 7 nights in Aug 2025

6/10 Okay

Eugene

Liked: Amenities
Ok overall
Stayed 8 nights in Aug 2025

10/10 Excellent

Tearsa

Stayed 3 nights in Aug 2025

10/10 Excellent

Kayon Ulanda Aldria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great service.
Stayed 5 nights in Sep 2025

2/10 Terrible

Gina

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property ia ok but the customer service is horrible. The choices for dinning are almost nule now in low season. They advertises multiple restaurants and shows and they kept closing restaurants and changing activities. The first room was moldy. During the day they just gave you the chouce of burgers and dogs for few hours. The people that sale time sharings were extremely annoying and on top they got upset bcs we did not want tp do it. They gave you the chouce to give you a ride to an other casino and they tries to charge us $80 . I spoke with the hotel manager Ivan because in the second day I just want to go back home instead staying tge entire week. Anybody exveot the manager was helping, but was insane calling the hotel manager for everything. The list keep going on. Horrible experience , and that waa my 6 time to DR and frequent traveler, I am not a newbie. Never evee I even request a refund . We went to times that we were hungry with no choives. Room service is not free and I did not want to go out .
Stayed 7 nights in Aug 2025

10/10 Excellent

Ryder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin who worked for Expedia at ocean el faro who was taking care of us was absolutely amazing had our rooms taken care of, dinner reservations planned, excursions booked with transportation he made the trip so much better then I expected what a great worker!
Stayed 9 nights in Aug 2025

10/10 Excellent

SALMA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited this resort for the 1st time with a friend. This was my 3rd visit to the DR and this place did not disappoint! For a 5 star resort, it can definitely use some further improvements especially in the rooms. The sheets had some spots and so did the furniture in the room and around the main reception area. The shower was alright, but the door did not have a proper handle which our kind concierge had the staff fix. We were there on the last week of August which the beach experienced a high volume of seaweed or Sargassum, so we weren't able to swim in the ocean, but we visited a nearby island (Catalina) and had no signs of it. So I would recommend doing research ahead, just in case the beaches are experiencing this issue as it differs from year to year. The staff were all wonderful, though. Beginning from our concierge Kevin Paulino, to the ladies at Mike's coffee to the lovely staff in all restaurants and around the resort, we were always treated with great hospitality and respect. Everyone was very helpful and always smiling. Our concierge, Kevin, checked on us every day and made our dinner reservations, which was very convenient especially on days where we were out on excursions. I would definitely come back to this resort and would recommend it to anyone looking to spend a good time!
Stayed 6 nights in Aug 2025

10/10 Excellent

karl, Bloomington

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, do not leave for activities late, you will have to walk far or ask for movement by shuttle
Stayed 3 nights in Aug 2025

6/10 Okay

Fatima, Belleville

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property in general needs an upgrade, especially the bathrooms in the bedrooms. There was a leak in each sink that I had to put towels on the floor to keep the water from getting out. Same thing happened with the shower and then in the morning the bathroom stink. My family and I didn’t like the buffet in the morning and night, it was lacking food and it felt like more like a High school cafeteria than a restaurant. The pool was nice, it was clean. The bathrooms around the hotel need some serious attention, new decor, new garbage cans. The staff was friendly.
Stayed 3 nights in Aug 2025

2/10 Terrible

Long

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Denis Mboko

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and beautiful inside. The staff was helpful.
Stayed 7 nights in Aug 2025

8/10 Good

Svetlana

Stayed 7 nights in Aug 2025

8/10 Good

Emely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kevin our butler was awesome , whole vacation very relaxing and nice family oriented. Cusine could’ve been better besides that excellent experience. Kevin went above and beyond. Nice getaway
Stayed 4 nights in Aug 2025

10/10 Excellent

Oscar Alberto Del

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , great shows,great food.clean
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria M, Davenport

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nuestra experiencia en el hotel fue increíble. Viajamos un total de 15 personas para celebrar el cumpleaños #60 de mi primo. Además, mi primo le propuso matrimonio a su novia 🎉💍. Una de las mejores sorpresas fue que Expedia nos incluyó un mayordomo durante nuestra estadía, y tuvimos la suerte de que fuera Kevin Paulino. Desde el primer día Kevin nos ayudó con todo: coordinar cenas, organizar tours y asegurarse de que cada detalle estuviera perfecto. Siempre estaba disponible, atento y con la mejor actitud. Gracias a Kevin y al staff del hotel, este viaje familiar se convirtió en un recuerdo inolvidable. Sin duda queremos regresar.
Stayed 6 nights in Aug 2025

10/10 Excellent

Denim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were an incredible amount of staff and activities at this resort! Thank you, Kevin, who took the time to check in everyday!
Stayed 4 nights in Aug 2025

10/10 Excellent

Wilfredo Ramos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Time For relax with my girlfriend.

10/10 Excellent

Shania Gale

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort so much! There's so much to do and it's so huge you need a golf cart to travel from the other end to another. Definitely will come back in the future! The only downside was the AC wasn't working properly in our room especially how hot it is outside! But overall i loved it here so much! We celebrated our 5 year anniversary & I loved how they even decorated our room and gave us wine! Our room had a jacuzzi and even provided flowers & rose petals on it lol! We also celebrated our friend's bachelor & bachelorette! And Kevin Paulino, our butler was so helpful with everything from restaurant reservations, room service and all questions u needed to ask he provides a day to day activities & what u can do! And also hands down to OMAR the best bartender by the lazy river! We're a group of 9 people and he served us with the best drinks even with how busy it gets! If i could give this resort 11/10 I would! Definitely recommend!
Stayed 4 nights in Aug 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Joseph, TORONTO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning is insufficient in all the restaurants but the concierge service is very convenient and they are very receptive to complaints.
Stayed 6 nights in Aug 2025

10/10 Excellent

yaima Marrero

Stayed 5 nights in Jul 2025

10/10 Excellent

Marlene, Isabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything especially employee’s treatment with the guess
Stayed 3 nights in Aug 2025

8/10 Good

Anabela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I spent a week at this resort and overall had a wonderful experience. The staff were warm, attentive, and made us feel very welcome from the moment we arrived. The resort itself is beautiful, and our room with a hot tub on the upstairs balcony was absolutely worth it. The food selection was impressive—we enjoyed every restaurant, with the hibachi standing out as our favorite. The reason for 4 stars instead of 5 is due to a third-party company operating on the beach. Their workers were extremely pushy, trying to sell us a membership we had no interest in. They called us multiple times in the early morning, tracked us down through other staff, and made us feel uncomfortable. After firmly declining, we noticed a change in how some staff interacted with us, almost as if we were being watched, which dampened the otherwise positive atmosphere. That said, we want to give a huge shoutout to our guest experience specialist, Carlos Carter. He went above and beyond—handling all of our dinner reservations, checking in regularly, and making sure we felt comfortable after the incident. His kindness and effort made our stay truly unforgettable. We honestly feel we would have had a very different experience without him. If you’re booking here, we highly recommend requesting Carlos—he turned our trip into something special, and we now consider him a friend.
Stayed 6 nights in Aug 2025