Hotel Riu Palace Bavaro - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Bavaro - All Inclusive

Aerial view
9 bars/lounges, 3 swim-up bars, 3 poolside bars
Coffee shop
8 restaurants, breakfast, lunch, dinner served; international cuisine
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Room service
  • All inclusive
  • Laundry
$286
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
Playa de Arena Gorda, Higuey Riu Complex, Punta Cana, La Altagracia, 23000
  • Arena Gorda Beach
    ‪2 min walk‬
  • Iberostar Golf Course
    ‪4 min drive‬
  • Cana Bay Golf Club
    ‪9 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

Room (Friends & Family | C)

  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (C)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

Room (Friends & Family, Tropical View | C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Suite, Beachfront (Swim-Up | Elite Club | C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room (Friends & Family | U)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 5
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (U)

8.2 out of 10
Very good
(101 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | Elite Club | 18+ | B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club | +18 | SwimUp | E)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe Elite Club | +18 | SwimUp | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe Elite Club | +18 | E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room, Courtyard View (E)

  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Family Suite, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Tropical View | B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Family Room (E)

  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Junior Suite (Tropical View | U)

8.0 out of 10
Very good
(96 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Beachfront (Swim-Up | Elite Club | B2C-US)

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite (Swim Up | Elite Club | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

Room (Friends & Family, Tropical View | U)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 5
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Room (Friends & Family, B2C-US)

  • Sleeps 5
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite (Pool |Front Sea View|Elite Club 18+|L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Elite Club | U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Room (Friends&Family,Tropical View | B2C-US)

  • Sleeps 5
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Suite, Ocean View (Elite Club | C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite (Superior | Elite Club 18+ | L)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Pool | Elite Club 18+ | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room (Superior | L)

  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Family Room, 2 Bedrooms (L)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Villa Junior Suite Superior (L)

7.6 out of 10
Good
(4 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View | C)

7.6 out of 10
Good
(7 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Superior (+18 yrs. Room), E)

8.0 out of 10
Very good
(1 review)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Superior | 18+ | U)

7.8 out of 10
Good
(26 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds and 2 Twin Beds

Junior Suite (Superior, E)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Tropical View | B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Superior Villa (Junior Suite | 18+ | B2C-CA)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa (Suite Superior | 18+ | B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | Elite Club | 18+ | C)

  • 2 bedrooms
  • Sleeps 3
  • 2 Double Beds and 1 King Bed

Junior Suite (Superior, L)

8.0 out of 10
Very good
(1 review)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite (Swim-Up | Elite Club | 18+ | C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Beachfront (Swim-Up | Elite Club | U)

  • 2 bedrooms
  • Sleeps 2
  • 2 King Beds

Junior Suite, Connecting Rooms (Tropical View | C)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Superior Villa (Junior Suite | 18+ | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (C)

8.0 out of 10
Very good
(11 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim Up | Elite Club | 18+ | U)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (Tropical View | U)

10.0 out of 10
Exceptional
(2 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite (Superior | Elite Club | 18+ | U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite, Garden View (L)

9.4 out of 10
Exceptional
(3 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Beachfront (Swim-Up | Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite (Swim Up | Elite Club | 18+ | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (Tropical View | B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

Junior Suite (Superior | Elite Club | 18+ | B2C-CA)

  • 2 bedrooms
  • Sleeps 3
  • 2 Double Beds and 1 King Bed

Room (Friends & Family | B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds OR 1 King Bed and 1 Double Bed

Room (Friends&Family,Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 King Bed OR 3 Double Beds

Room Premium with Pool View

  • 462 sq ft
  • Sleeps 2

Suite Premium

  • 462 sq ft
  • Sleeps 3

Double Room Superior with internal view

  • 452 sq ft
  • Sleeps 5

Family Room -5 guests- Superior with internal view

  • 559 sq ft
  • Sleeps 5

Family Room -6 guests-

  • 753 sq ft
  • Sleeps 6

Room Superior with internal view

  • 452 sq ft
  • Sleeps 3

Double Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 5

Suite Junior with Garden View

  • 452 sq ft
  • Sleeps 3

Suite Premium with Sea View

  • 635 sq ft
  • Sea view
  • Sleeps 2

Villa with internal view

  • 452 sq ft
  • Sleeps 3

Family Room -5 guests-

  • 559 sq ft
  • Sleeps 5

Suite Premium with Pool View

  • 635 sq ft
  • Sleeps 2

Similar properties

About this property

Hotel Riu Palace Bavaro - All Inclusive

4.5-star property in Bávaro
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Bavaro - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. Housekeeping is available on request.
Hotel Riu Palace Bavaro - All Inclusive offers 994 accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

3 outdoor tennis courts, a health club, and a complimentary water park with waterslides are featured at the property. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hotel Riu Palace Bavaro - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Bavaro - All Inclusive features a full-service spa, a complimentary water park, and 7 outdoor swimming pools. Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 swim-up bars and 9 bars/lounges. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco property also offers a children's pool, a health club, and a steam room. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in September 2024.

Hotel Riu Palace Bavaro - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Taino - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Krystal - Gourmet - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Zen - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
La Bámbola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Windsurfing

Land activities

Fitness facilities
Volleyball
Kids club

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 8 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Agave
  • Krystal - Gourmet
  • La Bámbola
  • Taino
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor tennis courts
  • 7 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 18 buildings
  • 4 floors
  • Art Deco architecture
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Renovated entire property - September 2024
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Bavaro
Bavaro All Inclusive
Bavaro Palace
Bavaro Palace All Inclusive
Palace Bavaro
Palace Riu Bavaro
Riu Bavaro
Riu Bavaro Palace
Riu Palace Bavaro
Riu Palace Bavaro All Inclusive
Riu Palace Bavaro All Inclusive Punta Cana
Riu Palace Bavaro Punta Cana
Riu Palace Bavaro All Inclusive All-inclusive property
Riu Bavaro Inclusive Punta Ca
Riu Bavaro Inclusive Inclusive
Riu Palace Bavaro All Inclusive
Hotel Riu Palace Bavaro - All Inclusive Punta Cana
Hotel Riu Palace Bavaro - All Inclusive All-inclusive property

Hotel Riu Palace Bavaro - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 972 out of 1812 reviews
Rating 8 - Good. 444 out of 1812 reviews
Rating 6 - Okay. 196 out of 1812 reviews
Rating 4 - Poor. 100 out of 1812 reviews
Rating 2 - Terrible. 100 out of 1812 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suehaily

Stayed 4 nights in May 2025

10/10 Excellent

camilla

Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

João Victor Thomaz

Liked: Cleanliness, amenities, property conditions & facilities
Overall all amazing! food could be better tho but i already expected that so didn’t bother me
Stayed 3 nights in May 2025

10/10 Excellent

Marilis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Hermoso!
Stayed 4 nights in May 2025

8/10 Good

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

BRIANNA HYALINE

Stayed 3 nights in May 2025

8/10 Good

Rex

Traveled with family
Liked: Cleanliness, property conditions & facilities
Views of ocean not good. Seaweed constantly coming in on beach. Food quality fair. Rooms very nice. Many bars, pools, restaurants. Had fun worth price
Stayed 6 nights in May 2025

8/10 Good

Yolande

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
service isnt the best and staff barely understand a word of english . with no spanish they give attitude and act weird. Hotel property , food and location all great though! restaurants have no system for booking so its v messy! we had to fill complain to management for,attitude but it was v professionaly treated honestly. overall good experience for first time punta cana
Stayed 4 nights in May 2025

10/10 Excellent

Wanda I

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in May 2025

10/10 Excellent

Tahnia

Stayed 3 nights in Apr 2025

8/10 Good

Arthur

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely going back
Stayed 5 nights in Feb 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my new favorite resorts, as a first time here I will definitely come back. I felt so safe as a woman , customer service was 10 out of 10. the resort was very clean & anesthetic pleasing. So many things to do you don’t need to leave the resort unless you want excursions which you can book right here at the resort. Food was 6.5/10 but don’t let that stop you from booking you won’t regret
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2025

8/10 Good

AzureDee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely nice and helpful. Grounds very well maintained.
Stayed 4 nights in May 2025

2/10 Terrible

Josh

Stayed 3 nights in May 2025

10/10 Excellent

Tysheda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Sean, Monument

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
We enjoyed our room and location. The pool service staff were great, and appreciated their attentiveness. Riu wouldn't accomondate vowel renewal. Atmosphere around the pool was lacking, it felt dull. We also didn’t like having to rely on an app with spotty Wi-Fi. Our room wasn’t consistently stocked during our stay. Room service was disappointing. Food was less than lackluster. Breakfast service was hit or miss. Some staff were overly friendly, while others were not. Service at Elite restaurant, Krystal, & steakhouse left much to be desired. As an Elite member, a host was rude to us for arriving late due to a storm with lightning. My wife choked on a rubber band/ hair tie at Zen that was in her Pad Thai. We tried to raise the issue immediately, but a disruptive guest seated behind us made it impossible to communicate with staff or even each other. A couple next to them asked to move because of the commotion, and restaurant staff appeared overwhelmed and unresponsive. We brought the issue to the Elite Club desk immediately afterwards, where we were directed to speak with someone at the main desk. We spent over an hour on our final evening dealing with the situation. We followed up again at checkout, still no resolution. Late in our stay, learned that tipping was expected -may explain some of the rudeness. Repeat guests stated after resort rennovation, the food sufferred. Not consistent with our experience at other Riu properties. Wasn't the 25th anniversary trip we hoped for.
Stayed 5 nights in May 2025

6/10 Okay

Ruth

Traveled with partner
Liked: Amenities
Disliked: Staff & service
False advertising, they should remove this "Resort credit $1426 usd, it's bull. The desk staff couldn't explain it, we had to find someone else the next day. It's only a discount on limited things (spa or golf), like 10 to 20% off their price. And...you can only use it once and only for one person. This is what sold us to the place. Staff need to speak more english and say "hola" regardless of where they work. The food was average; the specialty dining was awful, we ended up doing buffet instead. Service was also awful in this area. Room was clean but we had a night stand light burnt out; didn't bother asking. Note to staff, not everyone speaks Spanish; just because you look like one doesn't mean you are. We were ready to tip for good service and we only did when it was deserving. Beverage served should be with alcohol, we shouldn't have to ask. All inclusive remember.
Stayed 7 nights in May 2025

10/10 Excellent

Anna Liza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing resort one of a kind!!!

Amazing view, amazing waterpark for kids, no restaurant’s reservation required. Would be better if there is some souvenir or welcome gifts.
Stayed 3 nights in May 2025

10/10 Excellent

YASIEL

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shows at night are not to many variations
Stayed 6 nights in May 2025

10/10 Excellent

Wanda Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent....
Stayed 8 nights in May 2025