I booked a double room based on the description stating it could accommodate three people. Upon arrival, I was informed that double rooms do not have two double beds, only one king bed or two twin beds, which cannot accommodate three guests. As a result, I was required to upgrade and pay additional charges. We were also never informed about available resort activities.
The upgraded room, located on the first floor, was in very poor condition. The room had a strong unpleasant smell, the air conditioning was noisy and ineffective, and water leaked from the bathroom wall toward the bed. Several fixtures were broken or poorly maintained, including a visibly patched toilet seat and sink, a rusted safe, a nonfunctional TV remote, a TV screen with black lines, and stained, unclean blankets.
Security was essentially nonexistent. On the first night, an intoxicated individual attempted to enter our room and aggressively pounded on the door for several minutes. When reported, staff advised that situations like this are recurrent.
Food quality and service were also disappointing. Buffet items were frequently overcooked or undercooked, and some appeared to be leftovers. At the steak restaurant, our food arrived cold and we were largely ignored by staff.
The resort is poorly maintained, misrepresented, and does not justify its price or star rating. I significantly overpaid for an experience that fell well below acceptable standards.