2/10 Terrible
Aulegra
Jan 27, 2026
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Staff is very prejudice towards Black women. Too many encounters of staff not serving us drinks when seated at the buffet, bartenders were also taking other peoples orders over us. Hotel was dirty, bathroom had black mold, ac did not work, phones in the room did not work, even after room change, elevators did not work and guest had to use stairs to 4th floor rooms. Had to go to the lobby to request towels and bell boy service and no one ever showed up! There were roaches in the main bar area next to the pink lobby. The Steakhouse reservation system is a joke, no one can ever make a reservation to be seated even when showing up after 5:30p each day. The events and things to do on the resort was nice, but I’d never stay here or recommend anyone to stay here. I will be sending further complaints to corporate regarding my horrible experience.

Aulegra
Stayed 4 nights in Jan 2026






























