See all properties

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Creator video
Restaurant
Private beach, white sand, sun loungers, beach umbrellas
Premium Suite | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Pet friendly
  • Breakfast included
$288
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Place, Catalonia Caribe Golf Club
    ‪19 min walk‬
  • Place, Bavaro Beach
    ‪21 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

View all photos for Luxury Room, Garden View

1 bedroom, minibar, in-room safe, desk

Luxury Room, Garden View

8.6 out of 10
Excellent
(152 reviews)
  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

View all photos for Luxury Room, Garden View

1 bedroom, minibar, in-room safe, desk

Luxury Room, Garden View

8.6 out of 10
Excellent
(393 reviews)
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

1 bedroom, minibar, in-room safe, desk

Luxury Room, Garden View

8.0 out of 10
Very good
(53 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

1 bedroom, minibar, in-room safe, desk

Luxury Room, Garden View

9.0 out of 10
Wonderful
(70 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

1 bedroom, minibar, in-room safe, desk

Luxury Room, Garden View

9.0 out of 10
Wonderful
(43 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

1 bedroom, minibar, in-room safe, desk

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

1 bedroom, minibar, in-room safe, desk

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Pool Access

1 bedroom, minibar, in-room safe, desk

Luxury Room, Pool Access

8.6 out of 10
Excellent
(217 reviews)
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

1 bedroom, minibar, in-room safe, desk

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

1 bedroom, minibar, in-room safe, desk

Luxury Room, Pool Access

7.6 out of 10
Good
(31 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

1 bedroom, minibar, in-room safe, desk

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

1 bedroom, minibar, in-room safe, desk

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(56 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room, Jetted Tub, Sea View

10.0 out of 10
Exceptional
(5 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room, Jetted Tub, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, desk

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Room Luxury with Garden View

1 bedroom, minibar, in-room safe, desk

Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 1

View all photos for Double Room Luxury with Garden View

1 bedroom, minibar, in-room safe, desk

Double Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 2

View all photos for Triple Room Luxury with Garden View

1 bedroom, minibar, in-room safe, desk

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury with Garden View

1 bedroom, minibar, in-room safe, desk

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

View all photos for Triple Room Luxury with Garden View

1 bedroom, minibar, in-room safe, desk

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury with Garden View

1 bedroom, minibar, in-room safe, desk

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

View all photos for Room Luxury

1 bedroom, minibar, in-room safe, desk

Room Luxury

  • 527 sq ft
  • Sleeps 1

View all photos for Double Room Luxury With private pool

1 bedroom, minibar, in-room safe, desk

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2

View all photos for Triple Room Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4

View all photos for Triple Room Luxury

1 bedroom, minibar, in-room safe, desk

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3

View all photos for Quadruple Room Luxury With private pool

1 bedroom, minibar, in-room safe, desk

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4

View all photos for Triple Suite Master with Pool View

1 bedroom, minibar, in-room safe, desk

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3

View all photos for Double Suite Master with Pool View

1 bedroom, minibar, in-room safe, desk

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2

View all photos for Family Suite -5 guests- Master with Pool View

1 bedroom, minibar, in-room safe, desk

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

View all photos for Quadruple Suite Master with Pool View

1 bedroom, minibar, in-room safe, desk

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- Master with Pool View

1 bedroom, minibar, in-room safe, desk

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

9.4 out of 10
Exceptional
(50 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

9.2 out of 10
Wonderful
(11 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

8.6 out of 10
Excellent
(17 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

7.4 out of 10
Good
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite | 1 bedroom, minibar, in-room safe, desk

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Luxury

  • 1054 sq ft
  • Sleeps 6

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
Serenade All Suites - Adults Only Resort
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.4 out of 5, Excellent, 3,491 reviews
Serenade All Suites - Adults Only Resort

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star Punta Cana property close to Cabeza de Toro Beach
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. The property offers a restaurant. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and a bar/lounge. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Onsite covered self parking is complimentary.

Serenade Punta Cana Beach & Spa Resort - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2990 out of 6516 reviews
Rating 8 - Good. 1522 out of 6516 reviews
Rating 6 - Okay. 1056 out of 6516 reviews
Rating 4 - Poor. 481 out of 6516 reviews
Rating 2 - Terrible. 467 out of 6516 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kristina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Jul 2025

2/10 Terrible

Daniel

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
I’m going to tell you about my personal experience. It hurts me a lot to say this because it’s about my country, but the experience I had during those four days at the resort called Serenade was horrible, and I don’t recommend it to anyone. The employees are not to blame, they are very helpful, but the hotel administrator is, and something should be done immediately. I’m not saying the hotel should be shut down completely and leave people without jobs, but serious action is needed. First, they gave me my room very late, around 5 p.m. When I got to the room, there was a bad smell and many mosquitoes. They changed my room around 6:30 p.m. In the second room, the air conditioning didn’t cool properly, so I had to sleep with a fan. The next day, maintenance came to check it and said the air conditioner didn’t work. In the shower, water was leaking from the upstairs room. It was a disaster. They gave me a third room around 3:40 or 4 p.m. That room was fine at first, but later I woke up with bedbugs on my body, which in our country we call chinchas. In the buffet area, it was extremely hot. None of the fans worked. At the open bar, the fans didn’t work either, and not even the air conditioning worked. Sometimes there was no ice. One time, I ordered a coffee with milk, and the milk they gave me was spoiled. It upset my stomach so badly that I had diarrhea and couldn’t eat anything for a day and a half. In my country, I’ve been to many beautiful and high quality resorts with excellen
Stayed 4 nights in Jul 2025

4/10 Poor

Zoila

Disliked: Property conditions & facilities
No funciona los abanico en todas las arias de comer. La iguienes Stan pésimas huele mar
Stayed 4 nights in Jul 2025

4/10 Poor

Karin

Disliked: Cleanliness, staff & service, property conditions & facilities
If you go there for beach don’t !!! Food was ok
Stayed 5 nights in Jul 2025

10/10 Excellent

Pedro

Liked: Cleanliness
Stayed 7 nights in Jul 2025

2/10 Terrible

Samantha, Salem

Stayed 9 nights in Jul 2025

4/10 Poor

JANICE

Traveled with family
No air conditioning, elevator no works. I was 4 nights, and never clean the room.
Stayed 4 nights in Jul 2025

8/10 Good

Nicola

Liked: Cleanliness
Stayed 10 nights in Jul 2025

2/10 Terrible

Veronica

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, and staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding throughout our stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Linda Ann

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

4/10 Poor

Carlos

Traveled with family
Disliked: Staff & service, amenities
The facility overall was just okay even with the lack of air-conditioning in the common areas, the rooms were great although the ice machine did not work and the elevator was down for one day(I was on the 3rd floor). The pool closed way too early(7pm) and staff was very rude when taking equipment when they deemed an activity was over. It was a big problem getting reservations for specialty restaurants. Some restaurants actually served food that was partially cooked. The alcoholic drinks were watered down. I would not consider staying at this facility again in future visits to the Dominican Rapublic.
Stayed 5 nights in Jul 2025

6/10 Okay

Alida

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bath towels were very dingy. They were not white and they were very hard limited bath towels, one towel per day per person. The pool inside the floor was cracking or cracked the adult pool the floor outside the pool was lifting cracked. I tripped a couple times. Will not go back there will not recommend.
Stayed 7 nights in Jul 2025

6/10 Okay

Marisa

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2025

2/10 Terrible

Janeses

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Subject: Formal Complaint Regarding Health & Safety Issues at Serenade Punta Cana Beach & Spa Resort — Stay July 18–25, 2025 Dear Expedia Customer Service, I am writing to formally raise serious health and safety concerns encountered during my recent stay at Serenade Punta Cana Beach & Spa Resort in the Dominican Republic, from July 18 to July 25, 2025, booked through Expedia. During our stay, we observed multiple unacceptable conditions that compromised our health and safety: 1. Unsanitary Drink Handling: At the swim-up bar during a foam party, staff were rinsing drink cups with only water and immediately reusing them instead of properly sanitizing. When we raised this with staff, they apologized and explained they were understaffed and lacked enough clean cups to meet demand. 2. Severe Mold Issue in Mediterranean Restaurant: On the evening of Monday, July 21, while dining at the Mediterranean restaurant, we observed black mold growing around the air vents directly above our table. Worse, liquid was actively dripping from the moldy vent onto our table and plates. We had to request the servers to move our table away from this contamination source. 3. The resort only had A/C in the rooms but the rest of the resort didn't Following these experiences, several members of our party, including myself, developed symptoms consistent with viral illness and subsequently tested positive for COVID-19 shortly after returning home. These conditions caused significant disruption to
Stayed 7 nights in Jul 2025

4/10 Poor

miguel

Traveled with family
Disliked: Cleanliness, staff & service
- Dinner reservation system is bad. - NO AC in any restaurant. 90 degrees while eating - service in restaurants in bad. They need to review processes to get the most out of people. Full management fault - fans in common areas not working answer the heat was crazy. - at the cut the meat restaurant, we sat at 9pm and got the food at 10:45
Stayed 5 nights in Jul 2025

4/10 Poor

Laquana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a roach on the table in the buffet. When staff was notified, he simply kicked the roach to the side and casually wiped the table. Didn’t offer a new table or anything.
Stayed 3 nights in Jul 2025

2/10 Terrible

Gueuri

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was just bad I mean really bad!!! Please don’t go there, food sucks, bad rude staff , their was the odor that did not go away!
Stayed 6 nights in Jul 2025

2/10 Terrible

Francisco Rodríguez

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
All restaurants have no ac some places at the buffet and restaurants have mold. place smell bad. Lock of activity. There's not a welcome place. And more. Give a 1 out 10.
Stayed 2 nights in Jul 2025

4/10 Poor

Waheeda

Liked: Cleanliness, property conditions & facilities
The food was not great. Service was OK. The staff need to learn to speak English. You paid a lot of money , but they want us to pay even more for things that should’ve been included in the package
Stayed 5 nights in Jul 2025

10/10 Excellent

Zachary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, plenty to eat, see, and do.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!!! Great food in the restaurants and buffet. Good drinks friendly and helpful staff. Good entertainment during the day and night.
Stayed 7 nights in Jul 2025

6/10 Okay

Carlos

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bad air conditioning in the restaurant areas. The smell caused by the seaweed doesn’t allow for full enjoyment of the experience of the whole resort, knowing it’s a natural cause of nature, it is still very important to keep in mind. The excellent hospitality from the staff saved the entire trip.
Stayed 4 nights in Jul 2025

8/10 Good

Henry

Stayed 5 nights in Jul 2025

4/10 Poor

Shatima

Traveled with family and small children, Traveled with group
Disliked: Staff & service
Outside of the property having adult water slides, my stay at Serenade was unforgettable and extremely underwhelming. When I first arrived, around 6 pm, my room was not ready. They claimed to upgrade my room but issues continued to dampen my experience since the check-in. My biggest issue was the smell of the RESORT. The smell of sea water and, what I can only believe to be was, sewage, poop, or something dead (maybe cats) all mixed in the thick, humid air! Yes - horrible! I couldnt enjoy my swim out pool because of the horrendous odor. (In hindsight, now i know why I saw no one enjoying their swim outs). Secondly, my safe requiring new batteries (minor inconvenience) and iron/steamer was not working. I called and requested in person 3 separate times about these issues, in which they only resolved the issue of the safe. After I explained the inconvenience as I made reservations for the restaurants on the resort, they reported they would drop the steamer off even if i was not there. And yet they NEVER showed up! Third, the restaurants were not accommodating to our party of 6 adults and 2 toddlers. We tried reserving online to no avail, and each restaurant had us wait extremely long to be seated. Needless to say the kids were hungry, TIRED and fell asleep at the table with maybe only taking a few bites of their food. My mother's tv and jacuzzi didnt work after their "upgrade" with rusty water coming from the jacuzzi. I will NEVER return here or recommend this place to anyone!
Stayed 4 nights in Jul 2025