6/10 Okay
Lucineia
Traveled with group
Apr 3, 2025
Disliked: Amenities, property conditions & facilities
I booked two rooms with two double beds each room.
My group had eight people and I finalized the room reservation. I contacted the hotel and the attendant said that I could add more but each person would pay 110 dollars per day. I said okay. One month before our trip, I contacted them to add people to the rooms and they wouldn't let me. He said I couldn't add even though my room had two double beds and I had to rent another room. I had to book another room and pay more than R$1,600 dollars. I tried everything to talk to the manager or the supervisor, but no one helped me. I tried calling the Xperia. And they didn't help me either. And when we arrived at the hotel, imagine my surprise, I had 3 rooms, each with two double beds, meaning they forced me to book another room. I would not recommend this hotel because they did not care about helping me and some of the staff do not have the friendly personality to work with the public. There is only one place for snacks on the beach and you have to wait in line for more than half an hour. There were hardly any waiters on the beach, which is also strange for a hotel by the sea.
Lucineia
Stayed 4 nights in Mar 2025