Zel Punta Cana – All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Zel Punta Cana – All Inclusive

Enjoy al fresco dining with ocean views from this beachside restaurant's outdoor seating area.
Relax by the pool surrounded by lush palm trees and thatched-roof structures.
Relax in a spacious living area with a curved sofa, dining table, and comfortable chairs.
Welcome to our hotel lobby, featuring a round table with amenities, a reception desk, and a cozy seating area.
Enjoy a meal amidst lush greenery and palm trees in this serene outdoor dining area.

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Gym

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

Zel Suite

8.0 out of 10
Very good
(62 reviews)
  • 796 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Zel Two Bedroom Master Suite Swimup

9.4 out of 10
Exceptional
(3 reviews)
  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)
  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Zel Master Suite

8.6 out of 10
Excellent
(25 reviews)
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Casa Zel SwimUp Suite

  • 3531 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

Suite Master with Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Room Deluxe with Pool View

  • Sleeps 4
  • 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Suite Master with Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 2 Double Beds

Double Suite Master with Garden View

  • Sleeps 6

Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Double Suite Master with Pool View

  • Sleeps 6

Suite Master with Garden View

  • Sleeps 1

Suite Master with Pool View

  • Sleeps 1

Room Deluxe with Pool View

  • Sleeps 1

Suite Standard with Garden View

  • Sleeps 1

Similar properties

About this property

Zel Punta Cana – All Inclusive

4.5-star property in Bávaro
4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.
Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Zel Punta Cana – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana property has its very own private beach. Zel Punta Cana – All Inclusive features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean property also offers a fitness center, spa services, and multilingual staff. Onsite secured self parking is complimentary. A total renovation of this property was completed in December 2024.

Zel Punta Cana – All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 176 out of 252 reviews
Rating 8 - Good. 42 out of 252 reviews
Rating 6 - Okay. 20 out of 252 reviews
Rating 4 - Poor. 6 out of 252 reviews
Rating 2 - Terrible. 8 out of 252 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Asim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great - service was also good - wish there was more restaurants, and the ones that are available aren’t open all the time. - the buffets should have more options, they basically serve the same thing everyday. Wish they had an option for something authentic rather than having food we get in the states.
Stayed 4 nights in Apr 2025

2/10 Terrible

Vedrana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

Rosanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice and very cozy because is not too big but comfortable for couples, families and groups, due to the space to walk in natural surroundings between the pools, spa, Mexican restaurant . Also the staff is very friendly, knowledgeable, caring and helpful people. The Mediterranean food is very good to maintain healthy during the stay. For my husband and me this is the key of success for this resort. This resort was inaugurated by Rafa Nadal the Spain tennis player. Give this all inclusive hotel a try and you’ll see how it works.
Stayed 4 nights in Apr 2025

6/10 Okay

Fernando, miami

Traveled with family
Liked: Cleanliness, property conditions & facilities
My family has been coming to this hotel for around 17 years when it was The Reserve.We were aware they remodeled and were excited to experience the hotel again. Except we were very disappointed. A few things below… -Concept - Seems like the hotel has a more “relaxed” concept except the execution of it seems more “cheap and unsophisticated” than “relaxed”. -Check-In - Given the concept, as soon as you arrive, you do self check-in via a QR code. This was the first impression and was not smooth at all. -Music - Back to the concept. The music is REALLY loud across the resort where you can’t even concentrate and read or do anything. I think they can play the same music just a tad bit lower. -Food - Quality of food has declined significantly. -Service - Quality of service has also significantly declined. You have to ask for things several times, half the time they forget or bring you wrong things and zero attention to detail. Angela and Chef Rodrigo are EXCELLENT -Staff - Some of the staff is really nice but some are rude and talk bad about customers to each other in spanish. Also, not professional and say bad words etc… -Rooms - The rooms are really nice and big. We had two connecting rooms for a family of 4. We did have to call maintenance twice, once for the air not working and the second time for the toilet. -Beach - The beach use to be at Paradisus which was fine but now it’s on the other side of the beach It is a shame that this has changed so we will not come back to Zel.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Service for ever had
Stayed 3 nights in Apr 2025

10/10 Excellent

Jansel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

8/10 Good

Jessica

Stayed 2 nights in Apr 2025

10/10 Excellent

rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Ivonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 6 nights in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The spa
Stayed 4 nights in Apr 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Plenty of pool and beach chairs for everyone. Good classes. Average food. Great staff. Pool is great. Beach club awesome. All inclusive was convenient. More food options would have been nice.
Stayed 7 nights in Apr 2025

8/10 Good

Deanna

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kajsa

Stayed 5 nights in Apr 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Tanuja

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This property clearly has teething problems as it’s still new. The property is pretty and clean. Although we were very disappointed with the food. The Japanese was terrible. The sushi was premade and not fresh. The buffet the food seemed to be recycled over and over again. The beach bar had limited options for vegetarians and the seafood was not fresh. There is no reception desk so hard to connect room service etc. Also the staff spoke limited English so it was very hard to communicate when making requests. Tables took along time to clean. I would recommend that you would be able to use the other restaurants in the other media properties.
Stayed 4 nights in Apr 2025

2/10 Terrible

Duane, Upper Marlboro

Stayed 4 nights in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2025

10/10 Excellent

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was great, you always see staff working in every area like the garden, the pool and around the the hotel area. The restaurants are always clean lots and lots of room for everyone to sit and enjoy even near the pool. Property is great! Our welcoming experience was also amazing, everyone had an smile and ready to assist.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and helpful. Our concierge, Junior, went out of his way to help us have the best vacation. He helped even on his days off with support from Carlos, another concierge.
Stayed 3 nights in Apr 2025

6/10 Okay

qamar, mississauga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Standard of service was not what i was was expected. Most staff did not speak English. Property was immaculate but service and food was at best average. Also no after dinner activities. Good fur quite and peaceful stay.
Stayed 5 nights in Apr 2025

8/10 Good

William Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great staff. The only problem we occurred constantly is the front desk, bartenders and waiters never had any change and they couldn’t break bills. This is the only resort that I have experienced this and it is to bad because a lot of the staff depends on the tips and if you can’t break up bills, then you can’t tip the staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nayara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience. The staff was very friendly and helpful( Ulise, Daisy, Enrique and all of them). Definitely I recommend this hotel for your next trip.
Stayed 6 nights in Apr 2025

10/10 Excellent

Rosilene O

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Julissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is actually one of the Best resort I’ve stayed at everything from ambiance, food the staff was 100/100!! Francisco made sure food was good at the buffet Juan at the front desk was excellent help! Jovany, Ester and Ortuño made sure me and my family had a wonderful experience i can go on on! Thank you!
Stayed 3 nights in Apr 2025

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small quiet comfortable hotel
Stayed 5 nights in Apr 2025