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Zel Punta Cana – All Inclusive

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Where to?

Dates

October 2025

11

November 2025

Exterior

Property video

Designer store

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Pet friendly
Room service

includes taxes & fees

Oct 15 - Oct 16

Explore the area

Playa Bavaro, Punta Cana, La Altagracia, 23000

Place, Cocotal Golf and Country Club
‪13 min walk‬
Place, Los Corales Beach
‪16 min walk‬
Place, Bavaro Beach
‪10 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪22 min drive‬

Room options

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master Suite Swimup

Exceptional

1883 sq ft
Sleeps 6
1 King Bed OR 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master

Very good

1883 sq ft
Sleeps 6
1 King Bed OR 2 Double Beds

Zel Suite | 1 bedroom, premium bedding, minibar, in-room safe

Zel Suite

Very good

796 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

1076 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Room Standard with Garden View

796 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

807 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

1076 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master with Garden View

1883 sq ft
Sleeps 6

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master with Pool View

1883 sq ft
Sleeps 6

1 bedroom, premium bedding, minibar, in-room safe

Zel Swimup Suite

Good

807 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

1076 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Suite Standard with Garden View

796 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

1076 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

807 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Zel Master Suite

Excellent

1076 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

Good

1076 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Casa Zel SwimUp Suite | 1 bedroom, premium bedding, minibar, in-room safe

Casa Zel SwimUp Suite

3531 sq ft
2 bedrooms
Sleeps 8
1 King Bed and 2 Queen Beds

Similar properties

Exterior

On private beach
Pool
Hot Tub
Breakfast included

About this property

Zel Punta Cana – All Inclusive

4.5-star property in Bávaro

4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.

Zel Punta Cana – All Inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Zel Punta Cana – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana property has its very own private beach. Zel Punta Cana – All Inclusive features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean property also offers a fitness center, spa services, and multilingual staff. Onsite secured self parking is complimentary. A total renovation of this property was completed in December 2024.

Zel Punta Cana – All Inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.

Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

24-hour room service

In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Free secured self parking on site

Food and drink

3 bars/lounges
4 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

Nokyo
Parda
Tacorini
Volcan

Things to do

2 outdoor pools
27-hole golf course
5 outdoor tennis courts
Beach volleyball
Evening entertainment
Fitness classes
Full-service spa
Golf carts
Golf clubhouse
Golf lessons
Gym
Optional golf privileges
Wine tasting room
Yoga classes

Family friendly

2 outdoor pools
Dining table
Laundry facilities
Lifeguards on site
Living room
Mini-fridge
Separate in-room dining area
Soundproofed rooms

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
Pool loungers
Pool umbrellas

Full-service spa

8 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Front entrance ramp
Magnifying mirror
No elevator
Well-lit path to entrance

More

3 floors
8 buildings
Banquet hall
Built in 2008
Designated smoking areas
Lifeguards
Mediterranean architecture
Renovated entire property - December 2024

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

HDTV with premium cable channels

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Dining table
Dishwasher
Free bottled water
Mini-fridge
Minibar
Separate dining area

More

Air conditioning
Connecting rooms available
Iron/ironing board
Laptop workspace
Living room
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night

Welcoming dogs only

2 total pets

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Pool access available from 9:00 AM to 6:00 PM

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is not required for transportation to and from this property

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana – All Inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Ariel

Traveled with family

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The environment was great. Very friendly staff that treat you like royalty. Stunning resort decoration. The aeroyoga classes were amazing and Sharca, the instructor was very nice and professinal. Priscilla was like another memver of our family. She was with us in every activity scheduled by the resort. The management was also amazing and very receptive to recommendations. Ricardo Mejias immediately resolved a minor issue on one of the restaurants. He stressed out the importance of guests feeling relaxed while staying at Zel. We stayed 10 days in the resort and definitely will come back in the future.

Stayed 9 nights in Jun 2025

10/10 Excellent

Sarah

Traveled with partner, Traveled with family

Jul 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We arrived and were so warmly welcomed. The gentleman who checked us in found us a ground floor room which is just what my husband needed with his limited mobility and our check in went so smoothly. We’ve only been here a couple of hours but so far everything is so great we booked a couple more nights.

Stayed 1 night in Jul 2025

10/10 Excellent

Rose

Traveled with group

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best resort i’ve stayed at

Stayed 7 nights in Jun 2025

10/10 Excellent

Elizabeth Brianne

Traveled with family

Jul 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place. Our family of 5 adults enjoyed a 4 night stay here at Zel Punta Cana. The property is stunning, the staff is kind & fun & the rooms are incredibly spacious. We stayed in the two bedroom suite.

Stayed 4 nights in Jul 2025

10/10 Excellent

Marceea

Jul 10, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Jul 2025

8/10 Good

Patricia

Traveled with partner

Jul 6, 2025

Liked: Cleanliness, property conditions & facilities

Si está bonito pero no Hera lo que yo esperaba..

Stayed 5 nights in Jun 2025

10/10 Excellent

Emma

Traveled with partner

Jul 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

my boyfriend and I went for my birthday and it was the most amazing trip ever. The people, the food, the peaceful vibe.. everything was a 10/10 definitely going back.

Stayed 3 nights in Jun 2025

10/10 Excellent

Reiny Carolina

Traveled with partner

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property is pretty clean and the environment is amazing. Staff in the front desk is super welcoming and very friendly. Food was pretty good. Very nice hotel if you want to relax. The beach is not right in the property but they have trolleys that takes you every 5 minutes. The beach is only like 2 minutes away. I’ll recommend to make all your restaurants reservations the same day you arrive in the property because sometimes when you try to make the reservation the same day is not available. Like the live Japanese restaurant. The staff was so amazing that even though they didn’t have space the night I wanted to eat there they accommodated my partner and I. The security throughout the property is on point. I really enjoyed my 6 days stay. I’ll definitely return. Another cons is the beach has a lot of sargasso even tho they try to keep it clean. I think the government should get more involved in that part to keep those amazing beaches free from it.

Swim up suite

Bedroom

Steak grill restaurant

Stayed 6 nights in Jun 2025

10/10 Excellent

William

Traveled with partner

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Exelent staff, they really make you feel home. Super confortable rooms. Very quiet still enjoyable. Food should definitely be improved. Very few options compared with other sorrounding all inclusive hotels I've stayed in the past. Overall a great experience. Thank you!!!

Stayed 5 nights in Jun 2025

6/10 Okay

Coley

Jul 4, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

shafkat Omotoyosi

Traveled with partner

Jul 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Nice property, good food and very nice atmosphere, really enjoyed our stay 10/10

Stayed 5 nights in Jun 2025

6/10 Okay

Pamela

Traveled with family

Jul 1, 2025

Liked: Staff & service

Lovely property with lots of wilderness. Needs little more activities and lively music. The beach service was not as great as it could be.

Stayed 9 nights in Jun 2025

10/10 Excellent

German

Jul 1, 2025

Stayed 3 nights in Jun 2025

10/10 Excellent

Luis

Traveled with partner

Jun 30, 2025

Liked: Amenities, property conditions & facilities

Best service ever

Stayed 4 nights in Apr 2025

4/10 Poor

Ada

Traveled with family

Jun 30, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

I recently stayed at Zel Hotel Punta Cana and unfortunately, my experience did not meet my expectations, especially for a family-friendly vacation. First, this hotel is not kid-friendly at all — there were zero activities for kids and no entertainment or organized events to keep them busy. It’s the same for adults: after dinner there were no activities or shows, which made the evenings feel long and boring. The room service was disappointing. Every time we ordered something to eat, it took about 2 hours to arrive and the food always came cold. Housekeeping was also not up to standard — they only cleaned the room around 4 PM, which is an inconvenient time when you want to relax. During our entire 7-day stay, they never changed the sheets, and the shampoo and hand soap were never refilled. The pools were another letdown — no one cleaned them properly, so they were often full of leaves and debris from the trees. On the positive side, Frank and Carlos were the best part of our stay. They were very helpful, friendly, and did their best to make us feel welcome. Also, the place itself is beautiful and the hotel’s design is amazing — it’s just a shame that the service does not match the surroundings. Overall, Zel Hotel Punta Cana has potential because of its location and look, but they really need to improve their cleaning, maintenance, room service, and activity planning, especially for families. ⭐️⭐️ / 5

Stayed 6 nights in Jun 2025

6/10 Okay

Ikram

Traveled with family

Jun 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Zel Punta Cana: Beautiful Resort, Incredible Staff, but the Food Needs Help The resort itself is stunning. The landscaping is lush and tropical, and the suite was spacious, clean, and super comfortable. Our housekeeper was always on top of things, and the service throughout the hotel was excellent. Everyone we interacted with was kind, helpful, and genuinely tried to make our stay great. Special thanks to Carlos, our concierge, who was always available and went above and beyond. Now, the not-so-great part—the food. The buffet was disappointing. Most dishes were lukewarm and lifeless, no matter what time you arrived. Crepes, toast, and pancakes were rubbery enough to bounce. Even the salad dressing was room temperature. The Japanese restaurant was barely edible, both hibachi and à la carte. The only decent meals we had were at the beach club, where the calamari and grilled shrimp were actually good. The fruit was also fresh and tasty, especially the papayas and mangos. The staff truly made a difference in our experience. But unless the hotel seriously upgrades the food and brings in a real chef, it’s going to be hard to recommend this place for the full experience. Amazing service, but bring snacks just in case.

Stayed 7 nights in Jun 2025

8/10 Good

Javier

Traveled with family

Jun 29, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Relaxing Getaway Beautiful Spa

Overall, if you’re looking for a quiet, wellness-centered stay with beautiful surroundings and minimal noise or crowds, this resort delivers. However, if easy beach access, quick dining service, or engaging evening entertainment are important to you, this may fall short.Relaxing Getaway with Beautiful Grounds and Spa, but Lacking Beach Access and Entertainment. We spent a long weekend at Cell by Meliá in Punta Cana, and while the stay was relaxing and peaceful, there were a few key things that future guests should be aware of. The setting is truly beautiful—lush tropical landscaping, tall palm trees, and impeccably clean pools create a tranquil and secluded atmosphere. We stayed in a Master Suite, which felt more like a small apartment, complete with a kitchenette, a comfortable living space, a master bedroom, and a bathroom with a jacuzzi tub inside and another jacuzzi outside on a private patio overlooking the pool. This setup made the space feel luxurious and serene. The spa was a major highlight. We did a foot massage retreat that was excellent, and the facilities include a full range of services: full-body massages, hydrotherapy, steam rooms, cold showers, and saunas. It's definitely one of the most relaxing and well-maintained parts of the resort, and a big plus for wellness-focused travelers. As for entertainment, the resort is extremely low-key—there are no organized shows, pool activities, or scheduled

Stayed 3 nights in Jun 2025

10/10 Excellent

Margaret

Traveled with family

Jun 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was wonderful. The services were great.

Stayed 3 nights in Jun 2025

10/10 Excellent

Lester

Jun 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The nature effect

Stayed 3 nights in Jun 2025

10/10 Excellent

Owen

Jun 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top tier and the staff are super. Frank Mieses goes above and beyond.

Stayed 3 nights in Jun 2025

10/10 Excellent

Jasmine

Traveled with group

Jun 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The perfect boutique resort. This is the resort you come to for relaxation and family-like environment. I love that the resort is smaller than the typical commercial resort because it makes your stay more intimate. We started off with massages at the spa which were lovely. Then the next 2 days we went to the beach. Yes you do have to take golf cart to the beach but they operate every 5 minutes and the drive is beautiful along the way. The ride is about 4 minutes. The do have a beach club with a bar outdoor eating area and beach chairs. There are also several pools and jacuzzi throughout the grounds with plenty of space for you and your friends to relax on. The staff were all great! Jose and Raphael took care of all our needs while also making us feel like family. Mr. Fish also gave us a great DR sangria class. The food was what is to be expected on a resort but the daily buffet was my favorite. The espresso machine they have in front was a daily pit stop for us.Drinks were also good, ask for a passion fruit margarita! The resort is very beautiful and trees and plants make you truly feel you are on vacation. Great for pictures as well! I would def come back and have discovered I prefer a smaller boutique resort rather than a large party commercial one!

Stayed 4 nights in Jun 2025

10/10 Excellent

Pedro Orlando Zayas

Jun 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Karim

Traveled with family

Jun 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo es A1 desde el staff, las instalaciones, la paz que hay en el hotel, la amabilidad y disposición. Giovana, Rosa, Rafa y Erickson en el área de checkin y checkout son un amor! Anthony en la cocina y Francesco que nos trataron como reinas en los desayunos. Eddy que nos atendía en el beach club y sobre todo Giovanny con sus clases de artesanías que fue todo un éxito, nos encantó! Sin duda nos volveríamos a hospedar en ese hotel sin pensarlo.

Stayed 4 nights in Jun 2025

10/10 Excellent

China

Jun 25, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmin Nicole

Traveled with partner

Jun 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the resort! I came for a birthday trip and had such an amazing time. The service, and especially Raphy, made my trip so accommodating and relaxing. Only feedback I have is to work on the food selection and food overall.

Stayed 4 nights in Jun 2025

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