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Zel Punta Cana – All Inclusive

4.5 star property

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Photo gallery for Zel Punta Cana – All Inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Garden
Interior entrance
Designer store
Gym

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Room service

Explore the area

Map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Zel Suite

Zel Suite | Minibar, in-room safe, laptop workspace, blackout drapes

Zel Suite

  • 796 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Zel Swimup Suite

  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Two Bedroom Master Suite Swimup

Minibar, in-room safe, laptop workspace, blackout drapes

Zel Two Bedroom Master Suite Swimup

  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Minibar, in-room safe, laptop workspace, blackout drapes

Zel Two Bedroom Master

  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Master Suite

Minibar, in-room safe, laptop workspace, blackout drapes

Zel Master Suite

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Minibar, in-room safe, laptop workspace, blackout drapes

Casa Zel SwimUp Suite

  • 3531 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite Master With Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Master With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe With Pool View

Minibar, in-room safe, laptop workspace, blackout drapes

Room Deluxe With Pool View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Suite Master With Pool View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Master With Pool View

  • Sleeps 3
  • 1 Full Sofa Bed(s) and 2 Full Bed(s)

View all photos for Double Suite Master With Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Double Suite Master With Garden View

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

View all photos for Room Standard With Garden View

Minibar, in-room safe, laptop workspace, blackout drapes

Room Standard With Garden View

  • Sleeps 3
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, laptop workspace, blackout drapes

Double Suite Master With Pool View

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Similar properties

3 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, sun loungers

Paradisus Grand Cana - All Suites - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.2 out of 5, Very Good, (980)
$454 nightly
The price was $568
The price is $454 total
includes taxes & fees
Paradisus Grand Cana - All Suites - All Inclusive

About this property

Zel Punta Cana – All Inclusive

4.5-star property in Bávaro
4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.
Zel Punta Cana – All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Zel Punta Cana – All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana property has its very own private beach. Zel Punta Cana – All inclusive features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean property also offers a fitness center, spa services, and multilingual staff. Onsite secured self parking is complimentary. A total renovation of this property was completed in December 2024.

Zel Punta Cana – All inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana – All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana – All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 108 out of 156 reviews
Rating 8 - Good. 31 out of 156 reviews
Rating 6 - Okay. 7 out of 156 reviews
Rating 4 - Poor. 3 out of 156 reviews
Rating 2 - Terrible. 7 out of 156 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alixandria

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much worth the stay
Stayed 2 nights in Feb 2025

8/10 Good

Vladimir

Fu j
Stayed 7 nights in Feb 2025

10/10 Excellent

Kristin A.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t realize it when booking, but Zel lies within the Melia family of hotel properties. This hotel had only been opened a couple of months and still has a bit of growing pains to go through but overall I would give it a nine out of 10! The service is fabulous as well as the food in the restaurants. There are some things that could be better such as turning down the music in all dining area so you can have a conversation, more umbrellas and tables at the beach and a way for you to know your dining reservations, such as by email text or electronic folio. That being said, we thought the Zel Hotel was magical and would definitely go back! Our hotel room was huge with a Jacuzzi tub both in our room, and on our balcony, there were beautiful pools on the property and a variety of activities, such as fitness classes, craft activities, bike rides, and much more. By the techno music that was being played most of the day it appears as though The Hotel chain thinks this is a place geared for adults or families in their 20s or 30s. I would have to say the average age of the guests were 45 to 50 so the techno music was a little loud and a bit much all the time. Myself and a few other couples did comment on how loud the music was especially in the open air, dining area and management turned it down the last couple days of our stay. I think once the small kinks are worked out this hotel property would definitely get a 10 out of 10 from me.
Stayed 6 nights in Feb 2025

10/10 Excellent

John Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at Zel. The staff was amazing, especially Enrique & Louis at the Tacorini!! The food was really good for an all-inclusive. Rooms were very clean, the grounds were well maintained, big pool and just a short 15 min walk to the beach. Played tennis and pickleball.
Stayed 5 nights in Feb 2025

8/10 Good

Guy James

Liked: Staff & service, amenities, property conditions & facilities
Felt like family. Staff was superb. Some trouble with dinner reservations however staff always tried to help. Refrigerator in room never worked. This is a beautiful property. With just minor problems. Would come back again. Wonderful week
Stayed 6 nights in Feb 2025

10/10 Excellent

Chinmay

Stayed 4 nights in Feb 2025

6/10 Okay

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property..Good staff..Very Friendly...However the food was absolute worst....Steak House the meat is low quality tasted like shoe leather, Japanese restaurant choice of food was pad thai (not Japanese), sashimi is old tuna..Mexican restaurant was absolute terrible....Need better food...This resort needs to dramatically improve on quality of food...Too much scallops and dry meats and dry fish at the buffet....
Stayed 5 nights in Feb 2025

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing property! The staff was very attentive and caring. I definitely will be back. Would recommend the the master swim up suite!
Stayed 4 nights in Feb 2025

10/10 Excellent

Alcely

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at another all-inclusive resort in Punta Cana, and I have to say this place was by far the best experience. I made it a point to leave a positive review because people tend to share negative feedback more quickly than positive, and this resort truly deserves recognition. The staff here were exceptional—attentive, friendly, and always going above and beyond to make me feel welcome. While I wish I could mention every single person who made my stay memorable, I want to highlight a few: Jose Luis R. at the pool bar, and Tarzan and Rosendo at the 24-hour dining. If you're ever feeling down or need a mood boost, just go meet Tarzan! His vibrant personality and dedication to service really set him apart from others I've encountered in the past. Thank you again to everyone who made my stay so enjoyable. I’m already looking forward to my next visit to experience the comfort and excellent service at this wonderful all-inclusive resort!
Stayed 4 nights in Jan 2025

10/10 Excellent

Kilenny

Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

taina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Shivam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great news place to be
Stayed 3 nights in Feb 2025

8/10 Good

Magdalena, Vancouver

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

10/10 Excellent

Khalid

Stayed 2 nights in Feb 2025

10/10 Excellent

Yarilis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es excelente
Stayed 4 nights in Feb 2025

8/10 Good

Ulyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Feb 2025

6/10 Okay

Alex L

Traveled with family
The room was very nice, but the service was mediocre. We noticed that the floor was not washed for days, sometimes we were missing towels and bath robes. There are only 3 specialty restaurants and one very small buffet restaurant. The beach area is very small with the contemporary umbrellas, that don’t provide much shade. The beach canopy beds were only available for an additional fee. We were offered to purchase one with the bottle of champagne for $100 a day, which is ridiculous. The bottles of champagne were sitting there day after day, and no one would occupy those day beds! We’ve been at the different Melia resorts in the past and we were very happy with everything. Unfortunately, we were disappointed with the Zel and wouldn’t go back.
Stayed 14 nights in Jan 2025

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

adela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

Place was amazing. The staff was phenomenal and super friendly. I had the zel master suite and it was absolutely perfect for the occasion.
Stayed 5 nights in Jan 2025

4/10 Poor

Shareefah

Stayed 4 nights in Jan 2025

10/10 Excellent

Calin vasile

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to come back

This hotel is a gem! If you appreciate quality over quantity, this is your place to go. The food was delicious and had plenty of healthy choices, the rooms are very spacious, comfortable -kind of a villa-. The staff is very courteous, respectful, and attentive. I give this hotel 5 ⭐️. Thank you Zel for making my stay so fun and relaxing!
Stayed 3 nights in Jan 2025