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Zel Punta Cana, All Suites - All inclusive

4.5 star property

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Exterior
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4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas
Designer store

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
$518
includes taxes & fees
Jan 7 - Jan 8

Explore the area

View in a map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

8.4 out of 10
Very good
(17 reviews)
  • 1883 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Suite

Zel Suite | Premium bedding, minibar, in-room safe, laptop workspace

Zel Suite

8.0 out of 10
Very good
(74 reviews)
  • 796 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

8.8 out of 10
Excellent
(29 reviews)
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite | Premium bedding, minibar, in-room safe, laptop workspace

Casa Zel SwimUp Suite

  • 3531 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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About this property

Zel Punta Cana, All Suites - All inclusive

4.5-star property in Bávaro
4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.
Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Zel Punta Cana, All Suites - All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana property has its very own private beach. Zel Punta Cana, All Suites - All inclusive features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean property also offers a fitness center, spa services, and multilingual staff. Onsite secured self parking is complimentary. A total renovation of this property was completed in December 2024.

Zel Punta Cana, All Suites - All inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured self parking on site
  • Limited onsite self parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No elevator
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 311 out of 467 reviews
Rating 8 - Good. 87 out of 467 reviews
Rating 6 - Okay. 35 out of 467 reviews
Rating 4 - Poor. 18 out of 467 reviews
Rating 2 - Terrible. 16 out of 467 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lars Baunsgaard

Stayed 7 nights in Sep 2025

4/10 Poor

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Buffet not open, pool was drained 2 days of my stay did not have a lot of drinks advertised available or food. Not many food options. Activities very limited and not available
Stayed 5 nights in Sep 2025

10/10 Excellent

Aivic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay
Stayed 4 nights in Sep 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was beautiful and relaxing. Everything in the resort smelled and looked very fresh. The couples massage was perfect. The swim up master suite was AMAZING! The staff was extremely attentive and accommodating. They gave us the perfect honeymoon.
Stayed 2 nights in Sep 2025

8/10 Good

Ryleigh Jess

Stayed 7 nights in Sep 2025

6/10 Okay

Cali

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property and amenities were great. The staff was slightly disappointing but Alvaro was great and saved our stay
Stayed 3 nights in Sep 2025

2/10 Terrible

Lace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation ever. I was extremely disappointed with my stay at this resort. From the moment we arrived, the service was below expectations. Our room was unacceptable — the bed sheets had dead bugs, and there was visible mold in the room. The pool was dirty and unkempt, making it unusable. Necessities like washcloths were missing, which is surprising for a resort that advertises itself as luxury. This resort was a huge disappointment. The walkways were unkempt with grass and debris, and the overall property felt poorly maintained. The staff was unfriendly and not eager to help, which made the experience even worse. The staff only cater to people that are from DR. If you are American I suggest you find another resort. Rudy the hibachi chef was extremely unprofessional and made our stay horrible. I thought this hotel was adult-only. There were kids everywhere running around. I felt uncomfortable about wearing certain clothes because of the children. I was extremely disappointed with the butler service during my stay at this resort. What was advertised When you pay for a resort that promises butler service, you expect convenience and care — not to feel ignored or like you’re inconveniencing the staff. Unfortunately, this left a negative impact on my stay and did not justify the premium price I paid. A resort should provide comfort, peace, and quality service — but I left feeling the opposite. This was not the relaxing experience I had been looking forward.
Stayed 4 nights in Sep 2025

10/10 Excellent

Cherita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were glad that we went during slow season so that we could thoroughly enjoy the tranquility of the property. There were enough guests to provide company without it every being busy or over crowded as since all-inclusives are known to be. Diverse restaurants, the staff were very hospitable and you could see they're like a happy family. We had a couple of minor maintenance challenges but they were handled well. We did much of nothing and just lazed around but it was enjoyable. We never left except to take the shuttle down to the very chic Beach Club. Definitely a memorable visit.
Stayed 4 nights in Sep 2025

10/10 Excellent

Siham

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Cavan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Lovely rooms. Very clean all round. Food options are somewhat limited, but there are very nice options at each restaurant as long as you get the right things. 90% are very nice and attentive. As with all resorts, tips help. We experienced some teething issues with staff, but nothing serious that wasn't apologised for and resolved. The activities are really good and there is enough to do each day. The gym could do with more than one treadmill. All round we had a great time and would most likely go back one day.
Stayed 7 nights in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Emma

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Sep 2025

2/10 Terrible

Cesar

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff is amazing I don’t take nothing away from none of staff excellent service.. everyone treated us beautifully. Now under the conditions of weather I understand certain things but first day arrived buffet was closed so we had to reserve for 8:30 at one restaurant steak house was closed most time me being here and WiFi was impossible in our room and during a bad outage they had cause of weather but as a big establishment the should be ready for certain things or accommodate there guess with other things to do as the problem is fixed I could not order room service because everything is digital and WiFi was off most of my visit so could not use certain things in the hotel without going to reception bad weathers and had to walk to reception which I didn’t just stood in an slept and waited for reservations in same restaurant that I went first night because steak house was closed amenities were not up to par very bad experience for me everyone was super friendly but so much they can do they are not owners and that I understand so I don’t blame staff I blame the owners who are suppose to have a protocol for there staff ready for when things like this happen and accommodate food service was selective understanding lot of food but u can control by knowing how many ppl you have etc so much you can do to control outcomes to lose and even tho u lose as a business there are better days to gain what u lost so very very bad experience for me that i come from so far !
Stayed 2 nights in Sep 2025

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They never had the liquor that you ask for, I will never go back to this hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Asuncion

Liked: Cleanliness, staff & service, property conditions & facilities
My husband enjoyed everything during our stay. Everyone was very helpful and smiley 😊 faces. Surely worth to recommend the resort and location. Leticia, Aneuris,Juan Frank, most of the names were so difficult to remember. All the staff were so friendly and helpful. Thank you all for making our vacation unforgettable. Thank God for everything 🙏
Stayed 5 nights in Sep 2025

4/10 Poor

Jasmine

Traveled with group
Disliked: Cleanliness, property conditions & facilities
They didn't honor the spa credit. If I was to add something it would only be $30credits. I couldn't use anything.
Stayed 3 nights in Sep 2025

10/10 Excellent

Stacy Rae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet and relaxing. Top notch staff and accommodations. Would definitely return!
Stayed 2 nights in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Felipe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I booked Zel after a long search for an all-inclusive in Punta Cana to celebrate our anniversary, and it turned out to be the best decision we made. We had absolutely no issues with the resort. The room looked exactly like the photos, and the whole hotel feels brand new and very well maintained. Our master room was comfortable and perfect for a couple. The hotel has three restaurants you can book, including one at the Beach Club that serves lunch during the day and turns into a specialty (paid) restaurant at night. We tried the buffet one day, and honestly, it was the freshest and most delicious food I’ve ever had at an all-inclusive. The à la carte restaurants we tried were also very good. Breakfast was just okay—nothing special—but still fine. Nokyo was one of our favorite restaurant. Japanese hibachi and Carlos was an amazing chef!! The bars were another highlight. The cocktails were great, not watered down like in many other resorts. The staff, though, is what really makes this place special. Everyone was friendly, welcoming, and made us feel at home. Our concierge Ericson was very attentive and gave us great tips on things to do and activities around the resort. Cons according to our experience: One small “issue” we had was that some restaurants didn’t always stick to the posted hours. Twice we arrived well before closing time, but they had already stopped serving. It wasn’t a big deal since we just went to the buffet instead.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lucas

Stayed 3 nights in Aug 2025

6/10 Okay

Daria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a great time as we’re super easy to please. However a few things I wanted to note: food in the buffet was always cold, and the raw fish for breakfest always had a bad smell (spoiled). I have a feeling that the same fish was sitting there for multiple days. One day we were on the beach and when asked for bottled water, we were told there was no bottled water, only tap water was available at the time. I went directly to the manager and we were brought up water almost immediately. From my understanding, drinking tap water could lead to poisoning… Bottled water or filtered water should always be provided for the guests. One day we were in the buffer and the floor was flooded ( people were still in the buffet, and no one was doing anything about it for at least the time I was inside the buffet area, later on they closed the buffet area for a clean-up) I think they should have acted up much faster so noone slips on the floor. That was my second time at this hotel, and I still love the hotel and would probably return, but there are still so many things they need improvement on. My mom is coming in October, and I really want for her to have a good time.
Stayed 7 nights in Aug 2025

10/10 Excellent

Jasleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ZEL Punta Cana is a refreshing and carefully curated resort that seamlessly fuses vibrant Mediterranean aesthetics with Caribbean ease. Ideal for travelers seeking both leisure and activity, it offers everything—from mindful wellness to vibrant pool scenes—within one stylish sanctuary. While some cuisine and external access limitations may arise, the overarching experience is one of refinement, warmth, and respite.
Stayed 6 nights in Aug 2025

10/10 Excellent

Jo Jennesse

Stayed 2 nights in Sep 2025

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property is small very quite if you want to just relax. staff is super friendly and accommodating. rooms are up to date bed is very comfy clean and modern.I wish they would have better food options. Include caribbean food because that’s what you want is there traditional food.
Stayed 6 nights in Sep 2025