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Susurros del Corazón, Auberge Collection

5.0 star property

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Photo gallery for Susurros del Corazón, Auberge Collection

3 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
2 restaurants, breakfast served
Studio, Ocean View | Minibar, in-room safe, blackout drapes, iron/ironing board
Beach/ocean view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • On private beach
  • Bar
  • Hot Tub
  • Breakfast available
$951
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Desarrollo El Banco, Carretera a La Cruz de Huanacaxtle Km 14, Punta de Mita, NAY, 63734
  • Place, Punta de Mita Sea Pool
    ‪14 min drive‬
  • Place, Punta de Mita Beach
    ‪15 min drive‬
  • Place, Destiladeras Beach
    ‪17 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪60 min drive‬

Room options

View all photos for Studio, 1 King Bed (Garden)

Studio, 1 King Bed (Garden) | Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed (Garden)

10.0 out of 10
Exceptional
(3 reviews)
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Garden)

Studio, 2 Queen Beds (Garden) | View from room

Studio, 2 Queen Beds (Garden)

10.0 out of 10
Exceptional
(1 review)
  • 800 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Garden Casita)

Minibar, in-room safe, blackout drapes, iron/ironing board

Room (Garden Casita)

  • 1080 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Garden Casita with Plunge Pool)

Room (Garden Casita with Plunge Pool) | View from room

Room (Garden Casita with Plunge Pool)

  • 1250 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Suite with Plunge Pool)

View from room

Suite (Garden Suite with Plunge Pool)

  • 1450 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, Ocean View

Studio, Ocean View | Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, Ocean View

  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Minibar, in-room safe, blackout drapes, iron/ironing board

Room, Ocean View (Casita)

  • 1070 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 1400 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds (Garden Suite with Plunge Pool)

55-inch LCD TV with satellite channels, TV

Suite, Multiple Beds (Garden Suite with Plunge Pool)

  • 2400 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, Multiple Beds, Ocean View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Multiple Beds, Ocean View

  • 2400 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Multiple Beds, Beachfront (Ocaso: Casa with Pool)

Room, Multiple Beds, Beachfront (Ocaso: Casa with Pool) | Terrace/patio

Room, Multiple Beds, Beachfront (Ocaso: Casa with Pool)

  • 17240 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 3 King Beds, 2 Queen Beds and 3 Twin Bunk Beds

View all photos for Room, Multiple Beds, Ocean View (Nido: Casa with Pool)

Room, Multiple Beds, Ocean View (Nido: Casa with Pool) | View from room

Room, Multiple Beds, Ocean View (Nido: Casa with Pool)

  • 18352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds

View all photos for Room, Multiple Beds, Ocean View (Marea: Casa with Pool)

Room, Multiple Beds, Ocean View (Marea: Casa with Pool) | Private pool

Room, Multiple Beds, Ocean View (Marea: Casa with Pool)

  • 18355 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 12
  • 4 King Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 4100 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 1 King Bed and 4 Queen Beds

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

55-inch LCD TV with satellite channels, TV

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 5500 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 1 King Bed and 4 Queen Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence) | View from room

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 4900 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

Private kitchen

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 5996 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds

View all photos for Room, Ocean View (Casita with Skydeck)

View from room

Room, Ocean View (Casita with Skydeck)

  • 1399 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, Oceanfront (Cliffside (LO-Tortuga/Urraca))

Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, Oceanfront (Cliffside (LO-Tortuga/Urraca))

  • 797 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

55-inch LCD TV with satellite channels, TV

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 2 King Beds and 2 Queen Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence) | Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds, 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Studio, Oceanfront (Cliffside (LO-Quetzal))

Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, Oceanfront (Cliffside (LO-Quetzal))

  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 2 King Beds and 2 Queen Beds

View all photos for Studio, Oceanfront (Cliffside (LOP-Tortuga/Urraca))

Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, Oceanfront (Cliffside (LOP-Tortuga/Urraca))

  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

55-inch LCD TV with satellite channels, TV

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Villa, Multiple Beds, Oceanfront (Sol, with Pool)

Villa, Multiple Beds, Oceanfront (Sol, with Pool) | Terrace/patio

Villa, Multiple Beds, Oceanfront (Sol, with Pool)

  • 12142 sq ft
  • 5 bedrooms
  • Ocean view
  • Sleeps 15
  • 3 King Beds and 4 Queen Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds, 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Studio, Hot Tub, Oceanfront (LO-Quetzal 5A)

Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, Hot Tub, Oceanfront (LO-Quetzal 5A)

  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Cliffside(LO-Quetzal/RioGround Floor))

Minibar, in-room safe, blackout drapes, iron/ironing board

Studio, Oceanfront (Cliffside(LO-Quetzal/RioGround Floor))

  • 800 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Oceanfront (Pacifico: Seven Bedroom, with Pool)

Villa, Oceanfront (Pacifico: Seven Bedroom, with Pool) | Minibar, in-room safe, blackout drapes, iron/ironing board

Villa, Oceanfront (Pacifico: Seven Bedroom, with Pool)

  • 19935 sq ft
  • 7 bedrooms
  • Ocean view
  • Sleeps 18
  • 3 King Beds, 1 Queen Bed, 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Room, Multiple Beds, Beachfront (Luna)

Room, Multiple Beds, Beachfront (Luna) | Beach/ocean view

Room, Multiple Beds, Beachfront (Luna)

  • 17922 sq ft
  • 4 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 King Beds and 1 Queen Bed

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

Private kitchen

Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

  • Sleeps 9
  • 3 King Beds

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

View from room

Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

  • Sleeps 12
  • 4 King Beds

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About this property

Susurros del Corazón, Auberge Collection

5-star Punta de Mita hotel with private beach
Catch some rays on Susurros del Corazón, Auberge Collection's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Susurros del Corazón, Auberge Collection offers 112 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. 55-inch LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, and slippers. This Punta de Mita hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a hot tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Susurros del Corazón, Auberge Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a children's club, a children's pool, and a 24-hour fitness center. Onsite valet parking is complimentary.

Susurros del Corazón, Auberge Collection has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Casamilpa - This beachfront fine-dining restaurant serves breakfast and dinner.
La Boquita - This beachfront bar serves lunch and dinner. Open daily.
Mita - Onsite coffee shop. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 50 for adults and USD 50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Casamilpa
  • La Boquita
  • Mita

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Paddleboard
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • Tennis

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 11 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Built in 2022
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 40 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 50 for adults and USD 50 for children
  • Airport shuttle fee: USD 170 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Susurros del Corazón Auberge Resorts
Susurros del Corazón Auberge Resorts Collection
Susurros del Corazón, Auberge Resorts Collection Hotel
Susurros del Corazón, Auberge Resorts Collection Punta de Mita

Reviews

Susurros del Corazón, Auberge Collection Reviews

9.8

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 37 reviews
Rating 8 - Good. 2 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

Reviews

10/10 Excellent

Adrian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and big rooms at this punta mita American resort
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I’ve ever stayed at, period (and I’ve been all over the world!). From the moment you arrive the staff is friendly, helpful and so attentive to your every need. The beach is secluded and sparsely populated. The pools are out of a magazine and the cuisine was so amazing we loved EVERYTHING we ate. 10 out of 10!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Brett

Traveled with partner
Liked: Amenities
Beautiful property with excellent service
Stayed 4 nights in Jul 2025

10/10 Excellent

Paul

Stayed 2 nights in Jul 2025

10/10 Excellent

Satyanarayana

Stayed 3 nights in May 2025

10/10 Excellent

Christopher, San Diego

Traveled with partner
Liked: Amenities
Outstanding all around
Stayed 3 nights in May 2025

10/10 Excellent

Lawrence, Toronto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many high end resorts internationally and I have never experienced such a high level of customer-focused service. Every waiter, bartender, pool attendant and bell person was laser focused on guest satisfaction. My personal cuates team tended to our every need in a timely and courteous manner. The property and suites were gorgeous and immaculate. The restaurants were amazing. This is the premier resort in Punta de Mita.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel, best service, the best staff, the best accommodations, the best pools. Simply the best!!! We will be back!!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Bahman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it everyone were nice and polite sorry forgot the names but restaurant hosts and pool bar guts and girls were super nice thank you we will see you soon Tony Frida Kayvon
Stayed 4 nights in Nov 2024

8/10 Good

Kunal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property with gorgeous views of the Bahia de Banderas. Great rooms, great pools for adults and kids, wonderful private beach. Limited dining options on property (only 2 restaurants) and limited options off property where you need transportation which is costly when arranged from the hotel. Also, no actual front desk, have to text team for anything which works but can be annoying when you just want a quick key if you forget it in the room.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hugo

Stayed 6 nights in Dec 2024

10/10 Excellent

tuan, san jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos, Laredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place us amazing, rooms amazing and all the staff very nice and humble. The spa facility is nice but different. Just two restaurant but the food very good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Iván de Jesús

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the amazing service and the staff they are super nice Their hotel is so beautiful.
Stayed 3 nights in May 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
We hated to leave. Every detail was just perfection.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elan

Stayed 4 nights in Apr 2024

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

6/10 Okay

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort

5 stars with misses!

There is no in room coffee machine, they brought coffee once a day and the rest of the time is room service. No reception area, the Buddy system is not effective. Would have been nice to receive treats on a daily basis instead of just on the first day. Spa was fabulous, we loved the jacuzzi.
Stayed 3 nights in Dec 2023

10/10 Excellent

menachem m

Stayed 3 nights in Aug 2023

10/10 Excellent

MD

Stayed 5 nights in Jul 2023

10/10 Excellent

mahdees

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in May 2023

6/10 Okay

Fay, Manhattan Beach

Liked: Cleanliness, property conditions & facilities
I will start by saying that my friends and I were excited to try the new hotel. We typically stay at the Four Seasons or St. Regis when we vacation to Punta Mita once a year but love the Auberge properties because of the service and the beautifully designed properties. The property is beautiful, I would even say stunning but the staff and service is lacking the Auberge touch. I assume the property was a five star resort but it felt more like a 3.5 or 4. Our concierge that was assigned to us lacked in customer service and checking in with us, the pool service was slow, the food options are limited and aside from the bartenders, the staff is not friendly and helpful. In addition, they had a conference coming in that bought out the resort so there was a huge push to get everyone out of the resort on our last day. Not only did we feel the lack of service, friendliness but rushed. With other upscale resorts down the street such as Four Seasons and St. Regis, you would think the hotel would try to set themselves apart.
Stayed 4 nights in May 2023