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Serena Hotel - Exclusivo Adultos

4.5 star property

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Presidential Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Interior
Suite, Ocean View | View from room
View from property
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Breakfast included
  • Room service
  • Spa
  • Parking included

Explore the area

Map
Rambla Williman Parada 24, Punta del Este, Maldonado, 20100
  • Mansa Beach
    ‪7 min walk‬
  • Playa Las Delicias
    ‪17 min walk‬
  • Isla Gorriti Natural Reserve
    ‪3 min drive‬
  • Punta Del Este (PDP-Capitan Corbeta CA Curbelo Intl.)
    ‪16 min drive‬

Room options

View all photos for Premium Suite, Sea View

Premium Suite, Sea View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Suite, Sea View

  • 560 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Suite, Sea View

  • 560 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Presidential Room

  • 431 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Premium Suite, Sea View

  • 560 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | View from room

Suite, Ocean View

  • 377 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, Partial Ocean View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Serena Hotel - Exclusivo Adultos

4.5-star Punta del Este hotel with restaurant
Spend the day relaxing on the beach or pampering yourself at Serena Hotel - Exclusivo Adultos's full-service spa.
Serena Hotel - Exclusivo Adultos offers 31 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets and premium bedding. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.
Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Serena Hotel - Exclusivo Adultos like an outdoor pool and an indoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining options at the hotel include a restaurant and a snack bar/deli. Public areas are equipped with complimentary wired and wireless Internet access. Onsite covered self parking is complimentary.

Serena Hotel - Exclusivo Adultos is a smoke-free property.

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 11:00 AM.
Serena Hotel - Exclusivo Adultos has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free secured, covered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of UYU 2000 per pet, per day
Welcoming dogs only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property from November 15 to the day after Easter: Uruguay value-added tax (10%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (10%).

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: UYU 2000 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Serena Hotel Punta del Este
Serena Punta del Este
Serena Hotel
Serena Exclusivo Adultos
Serena Hotel Exclusivo Adultos
Serena Hotel - Exclusivo Adultos Hotel
Serena Hotel - Exclusivo Adultos Punta del Este
Serena Hotel - Exclusivo Adultos Hotel Punta del Este

Serena Hotel - Exclusivo Adultos Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 217 reviews
Rating 8 - Good. 68 out of 217 reviews
Rating 6 - Okay. 21 out of 217 reviews
Rating 4 - Poor. 9 out of 217 reviews
Rating 2 - Terrible. 3 out of 217 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luisa

Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is amazing and there are alot of great ammenities in addition to the sunsets, amazing beach and views as well.as service.
Stayed 4 nights in Feb 2024

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

John

Stayed 2 nights in Jan 2024

10/10 Excellent

Orlando F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Margarita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lindo hotel pero sin servicios habilitados El personal muy amable tratando de solucionar todo
Stayed 1 night in Jun 2023

4/10 Poor

Pauline

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were many things that were not clear before checking in, for example that the restaurant was closed, that we had to leave a deposit after checking in and that breakfast wasn’t included.
Stayed 1 night in Jun 2023

8/10 Good

Inna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The only negative comment is the pool is dirty and not being cleaned at all. In everything else - good hotel and attentive personnel
Stayed 4 nights in Mar 2023

10/10 Excellent

Elena

Stayed 4 nights in Mar 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, personal muy atento y un ambiente muy agradable.

6/10 Okay

Alex

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Patrick

Business traveler, Traveled with family
Disliked: Staff & service
Room was very small, limited hot water, no tissue paper, given view of parking lot not ocean as booked, asked for refund as wife was so unhappy we had to book other lodging, manager lied about giving refund and stiffed us for remaining 6 nights we didn't stay at this hotel.
Stayed 6 nights in May 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service close to the beach, great food and drinks.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property is an absolute rip off for what you get. The room is ridiculously small and the mattress was terrible. It's so hard you feel like you are sleeping on a piece of wood. Room faced road which is extremely busy with traffic all day/night. Hard to sleep with all the cars racing by all night long. Food in restaurants is decent but extremely expensive. Condition of the resort is not good. The pool furniture is falling apart due to wear and tear. They do not clean the pool out. There was garbage on the floor of the pool, they never clean it. Some of the staff were nice/friendly. Others were less then helpful. I would not recommend this place to anyone, especially for the price they are charging. Not worth it.
Stayed 3 nights in Jan 2020

8/10 Good

Margje, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed ourselves. Private. Secluded Area of the beach . Beautiful pool area . We liked the Zen feeling and felt very relaxed. Nice continental breakfast with eggs. Rooms are small but cozy. We got a good deal so we thought it worth the money . We went right before Hugh Season We loved it. Good Vibes. Good massage Nice staff. Peaceful!
Stayed 2 nights in Dec 2019

10/10 Excellent

Marcela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
The hotel is on an amazing location. Right at the beach and has a beautiful pool overlooking the ocean. The staff was so cordial and helpful and the food in the Restaurant was the best!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, set up, and the staff is just wonderful! I would stay here 1000 more times again. Highly recommended for couples and families alike.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on the beach. You can eat any meal and enjoy the beach.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with partner
Disliked: Staff & service
Reception staff were unhelpful. We were not informed at sny time tat we should book te restaurant, consequently we went to the restaurant and were informed that they were full. As this hotel is several km from anywhere this was disappointing. Also they were unable to advise about lical buses despite there being several bus stops within sight of the hotel. We had also booked a city view room and the only view we got was of a huge tree directly outside the window. This made the room extremely dark.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Pete, London, GB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at the Serena Hotel for three nights, four days and it is a great hotel in a great location. Located on the “La Mansa” side of Punta del Este in Paradas 24, it is a great place to stay if you want a relaxing break. The hotel is a former flour mill which is on the coast of Punta del Este in Uruguay. Room - stayed on the first floor, the room was clean, the bed was big and comfortable, and there was a decent sized tv with cable. The only downside was a slight damp smell in the bathroom and lack of power of sockets Amenities - this hotel is amazing, has a pool which looks out to the beach and the Atlantic Ocean. The poolside attendants and restaurant staff were extremely helpful and were attentive when we needed anything. We also used the indoor pool within the spa, which was heated and relaxing. When you drive up to the hotel, you immediately walk into reception, which is a little dark, which is a common theme throughout the hotel. Some areas of the hotel are getting a little dated; however, everything is well maintained. Restaurant - typically ate poolside, but the menu was varied, and it was nice receiving a 10% discount off the published prices as we were staying at the hotel. Breakfast was continental and had a nice variety Overall - a great “adult only” hotel in a great location. If you want somewhere to chill out and sunbathe, this is the place for you. The staff were all friendly, and we had an amazing time. Would recommend. A++++
Stayed 3 nights in Jan 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Beautiful
Beautiful property right on beach, great breakfast (eggs too!) great service, liked being out of town-relaxing. Hotel needs some detail love, beds and pillows poor quality.
Stayed 3 nights in Dec 2018

10/10 Excellent

PabloYaffe, Punta del Este Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s really nice hotel. The decoration is warm and minimalistic It’comfirtable and it’s on the beach
Stayed 1 night in Oct 2018

10/10 Excellent

Adolfo, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very relaxing hotel! i love the amazing view, its the only hotel en Punta del Este witch has been constructed over the beach it self. the hotel restaurant is very good, friendly stuff and all ways opened to make youre stay lovely. i have been here a couple of times in the past, and you can bee sure i will bee back soon enought. rooms are nice and cozy ! breakfast is okey and coffees great !
Stayed 1 night in Apr 2018