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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property

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Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

2 outdoor pools
View from room
Hydrotherapy, aromatherapy, facials, 16 treatment rooms
2 outdoor pools
Premium bedding, down comforters, minibar, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Room service
  • Spa
  • Gym

Explore the area

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Punta Sam Beach
    ‪14 min walk‬
  • Playa Mujeres Golf Club
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Corner Suite Ocean Front + $80 Daily Resort Credit

View from room

Corner Suite Ocean Front + $80 Daily Resort Credit

  • Ocean view
  • 1370 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front + $80 Daily Resort Credit

Premium bedding, down comforters, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front + $80 Daily Resort Credit

  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite + $175 Daily Resort Credit

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite + $175 Daily Resort Credit

  • Ocean view
  • 2187 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front + $100 Daily Resort Credit

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front + $100 Daily Resort Credit

  • Ocean view
  • 2316 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front + $100 Daily Resort Credit

Premium bedding, down comforters, minibar, in-room safe

Ultra Corner Suite Ocean Front + $100 Daily Resort Credit

  • Ocean view
  • 1370 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite + $200 Daily Resort Credit

View from room

Ultra Two Bedroom Master Suite + $200 Daily Resort Credit

  • Ocean view
  • 2187 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front + $150 Daily Resort Credit

Premium bedding, down comforters, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front + $150 Daily Resort Credit

  • Ocean view
  • 2316 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front + $60 Daily Resort Credits

View from room

Suite 2 Queen Beds Ocean Front + $60 Daily Resort Credits

  • Ocean view
  • 947 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front + $80 Daily Resort Credit

View from room

Ultra Suite 2 Queen Beds Ocean Front + $80 Daily Resort Credit

  • Ocean view
  • 947 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front + $60 Daily Resort Credit

View from room

Suite 1 King Bed Ocean Front + $60 Daily Resort Credit

  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

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  • All inclusive
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About this property

Hotel Mousai Cancun Adults Only - All Inclusive

5-star Punta Sam hotel with outdoor private hot tubs
Catch some rays at the beach or spend the day relaxing at Hotel Mousai Cancun Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Punta Sam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Hotel Mousai Cancun Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Mousai Cancun Adults Only - All Inclusive features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This all-inclusive hotel also offers a rooftop terrace, gift shops/newsstands, and concierge services. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests.

Hotel Mousai Cancun Adults Only - All Inclusive is a smoke-free property.

NOI Ristorante Italiano - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
The Rooftop - This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 41 out of 47 reviews
Rating 8 - Good. 1 out of 47 reviews
Rating 6 - Okay. 1 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWFUL EXPERIENCE

I canceled my booking and moved to another nearby hotel . It was awful experience and hotel was nothing like in photos
Stayed 2 nights in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many sub charge
Stayed 4 nights in Apr 2025

10/10 Excellent

AKASHDEEP

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025

10/10 Excellent

Brooks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Especially Francisco and Abi. Our stay was very windy, but staff made it amazing anyways. Rooms, facilities and food were all very good. Overall no complaints.
Stayed 5 nights in Apr 2025

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, attentive and friendly staff. Food was great. Very relaxing experience.
Stayed 6 nights in Mar 2025

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic amenities. Coming again
Stayed 3 nights in Mar 2025

4/10 Poor

GILAN MORENA

Liked: Property conditions & facilities
Disliked: Staff & service
Been to several all-inclusives and expected a lot
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 5 nights in Mar 2025

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent vacation at Hotel Mosai. The staff go above and beyond! The property is so clean because there is constantly someone cleaning somewhere. The food is the best food I've had at an all-inclusive, and we only ate at the Hotel Mosai for 3 days. The one negative was the overwhelming pitch to attend a session to hear about their "other hotels," aka timeshare. I do not appreciate when I clearly decline and the pressure keeps coming. Even with that, the hotel is 5-star. The rooftop pool is sooo cool! The pool staff and the staff at Noi cannot be praised enough. The view from our room's balcony where we watched the sunrise was fantastic!
Stayed 4 nights in Mar 2025

4/10 Poor

Patricia

Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay for 20th anniversary

This is a beautiful resort. The rooms were gorgeous and very high tech. The staff were attentive. It is incredibly peaceful at this resort and you can use the next door hotels if you want a little more action. They also have a lovely garden area in the evenings with live music and dancing which was very enjoyable.
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute Luxury. 5 stars x 100!!! Just perfect in every way. We were showered with phenomenal service from start to finish.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nancy

Stayed 7 nights in Feb 2025

10/10 Excellent

Ruzanna

Stayed 7 nights in Feb 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Heated pool food service!
Stayed 5 nights in Feb 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and property was clean.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tyler

Wonderful property. All around 5 star experience.
Stayed 3 nights in Jan 2025

10/10 Excellent

Karoli, Tallinn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel!
Stayed 2 nights in Jan 2025

8/10 Good

Robert P, WATERLOO

Stayed 7 nights in Dec 2024

10/10 Excellent

Herbert Manfield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for vacation
Stayed 6 nights in Dec 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing I had 2 of the best butlers ever Christian and Alexa. Suyen is the best concierge I’ve ever had. So friendly and very informative. I will be back very soon.
Stayed 3 nights in Nov 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

jose manuel

The best hotel in Cancun!

It truly is the best hotel in Cancun the best service. The best food in the rooms are brand new and five diamond luxury. We stayed for our honeymoon and everything was the highest quality we’ve ever experienced in our lives. I would highly recommend it for anybody is the best hotel on the beach anywhere in Mexico.
Stayed 4 nights in Oct 2024