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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Exterior
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3 outdoor pools, open 8:00 AM to 6:00 PM, cabanas (surcharge)
Premium bedding, free minibar, in-room safe, desk
Luxuriate Two Bedroom Suite | Premium bedding, free minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
$475
includes taxes & fees
Nov 21 - Nov 22

Explore the area

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Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Place, Punta Sam Beach
    ‪10 min walk‬
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪71 min drive‬

Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

8.8 out of 10
Excellent
(6 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight Ocean View King

Delight Ocean View King | Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.4 out of 10
Exceptional
(15 reviews)
  • 538 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

  • 538 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(15 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

Premium bedding, free minibar, in-room safe, desk

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 538 sq ft
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Two Queen

  • 538 sq ft
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King | Beach/ocean view

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Ocean View Rooftop Two Queen

SLS Elite Ocean View Rooftop Two Queen | Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Specialty Suite

Premium bedding, free minibar, in-room safe, desk

SLS Elite Specialty Suite

  • 538 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Euphoria Suite King

Euphoria Suite King | Premium bedding, free minibar, in-room safe, desk

Euphoria Suite King

  • 764 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

  • 893 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Premium bedding, free minibar, in-room safe, desk

Luxuriate Two Bedroom Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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Exterior
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About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0123005f27c81

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Reviews

SLS Playa Mujeres – ALL Inclusive Collection Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 516 out of 726 reviews
Rating 8 - Good. 106 out of 726 reviews
Rating 6 - Okay. 56 out of 726 reviews
Rating 4 - Poor. 21 out of 726 reviews
Rating 2 - Terrible. 27 out of 726 reviews

Reviews

4/10 Poor

Karla

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
El hotel está hermoso!! El problema de este hotel por el cual no volvería es que tienes que hacer reservación en las cenas y si no alcanzas reservación te quedas sin cenar en un restaurante y la única opción es room service. Hay muy pocas opciones para comer porque solo los restaurantes abren por horas. No lo recomiendo para nada este lugar. Muy mala organización con respecto a los restaurantes.
Stayed 5 nights in Aug 2025

10/10 Excellent

zara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2025

6/10 Okay

John

Liked: Staff & service
The property was nice, however I didn’t like our bathroom and prices for products were insane. I needed some Calimine lotion and they wanted $23 US dollars. We walked off the property down the street and got it for $10. Not a lot to do on the property for adults but relax. If you have kids and teens it looks like a nice place.
Stayed 4 nights in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 5 nights in Aug 2025

6/10 Okay

Sebastian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is pretty nice but not very big. Our room was modern and clean but it didn't have any alcohol except beer in the fridge which was not working (everything was warm). The concierge service was helpful to manage our reservations at restaurants and spa, Marissa helped us finding lost items, she sent us the info about their entertainment program, etc. The gym looked nice, they offer group classes too which seemed to be fun. The spa was nice too but their services are definitely overpriced ($250 for a basic massage). I didn't really enjoy any restaurant, the food was just OK but we heard that it was much better when the resort was open. The Market was open only for breakfast. If you didn't make a reservation at a restaurant the only option is room service with very limited options. They have a movie theatre which is mostly used by their kids club at 4pm every day. The kids club looked good but the kids didn't really liked their activities. I was also disappointed that shows were always outside. It's very humid there, we were sweating a lot. it was absolutely impossible to keep my hair look nice, every evening it was back to "its fabric settings", lol. I loved the beach, no big waves, we all enjoyed it. The Monkey Bar is beautiful but the bartendres were not friendly at all (except Hector), it made us feel uncomfortable. We liked their sports bar (Hudson Tavern), they have a DJ almost every evening which was nice. Our stay was just OK but I don't think we come back.
Stayed 7 nights in Aug 2025

10/10 Excellent

Lorena

Stayed 3 nights in Aug 2025

10/10 Excellent

Ortal

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing about it was great food room facility and pool
Stayed 4 nights in Aug 2025

2/10 Terrible

Jaqueline

Disliked: Staff & service
Las instalaciones estan bien , lo malo fue el terrible servicio y lo que prometen en las suites elites es falso , te hacen perder el tiempo tratando de resolver tu estancia ahi , nuestra suite tenia majordomo el cual nunca nos solucióno el tema del transporte , bebidas exclusivas y trato preferencial , no volveria a ese lugar , hay muchos mejores hoteles con ese costo y un trato de primera
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrea, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
I was fascinated by how well attentive the staff and employees were at all times. I loved the atmosphere and ambiance the resort provided and it was truly a vacation I would do all over again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

joseph conrad Ruiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. New and clean!
Stayed 4 nights in Aug 2025

10/10 Excellent

Elvis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re after a perfect beach, it won’t meet your expectations, the sand is rocky, the shoreline doesn’t stretch too far, and seaweed can be an issue. But if the beach isn’t your top priority and you’re looking for a fantastic atmosphere, outstanding food, and genuinely great service, SLS Playa Mujeres delivers in spades. For everything beyond the waterline, this place is amazing.
Stayed 7 nights in Aug 2025

10/10 Excellent

Kristi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort but the food was absolutely amazing especially for all inclusive resort. Beautiful property stunning architecture loved our stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service
My first all inclusive experience and SLS didn’t disappoint
Stayed 7 nights in Jul 2025

10/10 Excellent

Sharlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for true luxury, book this hotel! You will not regret it!
Stayed 4 nights in Jul 2025

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Inelda

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Not worth the money

The dining options available for families traveling together were notably limited. Failure to secure reservations for the on-site restaurant in advance resulted in uncertainty regarding table availability, which is a critical aspect that is not sufficiently communicated to guests. In an all-inclusive establishment, it is reasonable to anticipate dining options that do not necessitate prior reservations. Moreover, the service at the bars was significantly slower than expected. Upon arrival, I found that my accommodation contained personal items belonging to a previous guest, suggesting that the cleaning procedures employed were inadequate. Additionally, the range of available activities was somewhat deficient in variety. However, for guests with an interest in fitness, there were an array of facilities and daily classes offered. It is also worth noting that there were additional fees imposed; for instance, one restaurant informed us that, in order to be seated together due to their inability to accommodate our party, we could utilize a private room contingent upon purchasing a bottle of wine costing one thousand dollars. Furthermore, we were charged ten dollars per person for an experience labeled as "Surf and Turf," which was presented to us as a premier setting featuring lobster and steak, yet it ultimately turned out to be a buffet setup on the beach, falling short of expectations for the additional cost.
Stayed 5 nights in Aug 2025

10/10 Excellent

Eduan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Francisco

Stayed 3 nights in Jul 2025

4/10 Poor

Kristina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Jul 2025

10/10 Excellent

Frank

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are amazing, food is great, huge beverage options.
Stayed 3 nights in Aug 2025

6/10 Okay

Antonio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property is beautiful, the staff was excellent, and the beds were very comfortable. However, the rating I gave reflects a few issues we experienced during our stay. We had two disappointing encounters—one at Caracol and another at the Union Steakhouse. Additionally, we received a mediocre room service meal. One of the biggest letdowns was the lack of entertainment. We were told that the resort doesn’t post a daily schedule of events, and at the adult pool, there were no activities at all aside from a DJ Thursday through Sunday. Unfortunately, the DJ played the same repetitive EDM/monastery-style music—just louder than the already-present resort speakers—without much variety or energy. While the pool itself was spacious and well-maintained, it often felt empty and lacked any real atmosphere or engagement to keep guests entertained. That said, the poolside staff more than made up for it. Special shoutout to Justin and J Lo—both went above and beyond. J Lo always remembered my drink order and had it ready the moment we arrived, and Justin brought the fun with his friendly energy and playful interactions with guests. They truly made the poolside experience memorable.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mikhail

Stayed 7 nights in Jul 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our visit to SLS Playa Majures. First off. The staff was INCREDIBLE! We wanted for nothing, and everyone was extremely helpful and willing to go above and beyond. Our wait staff for breakfast, lunch, and dinner were on point! There are several great dining options. The Market (breakfast) had great buffet options. Lunch options could be found around the resort, but we typically grabbed a quick bite and drinks from the Bungalow. You will need to make dinner reservations for the week upon arrival. We had dinner set at 6pm each evening at the various restaurants. We had a family of 4 (daughter 15 and son 18) with my son's best friend attending with us. We were a little bummed to find out that the adult pool was in an area by itself. Typically, we have found at several all-inclusive resorts that one large pool is separated by a swim up bar with adults on one side and families on the other. This did make things a little more difficult for us to hang as a family, due to our son and his friend wanting to spend time with an older crowd, versus the family side of the resort. Also, although there is a wait staff constantly circling each pool, there is not a swim up bar in the family pool. This is the only downside we experienced with the resort. Outside of this, we had a very enjoyable vacation. I also can't express how much the staff made this trip memorable!
Stayed 6 nights in Jul 2025