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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

3 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
Free minibar, in-room safe, desk, laptop workspace
Terrace/patio
Free minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Dolphin Discovery
    ‪48 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Indulge)

Suite, 1 Bedroom (Indulge) | Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Indulge)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Elite Room, 1 King Bed | Balcony view

Elite Room, 1 King Bed

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Free minibar, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Terrace/patio

Elite Room, 1 King Bed, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Free minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

  • Water view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

  • Water view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms

Free minibar, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Terrace/patio

Room, 1 King Bed, Ocean View (Delight)

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Marina View

Beach/ocean view

Suite, 1 King Bed, Marina View

  • Sleeps 4
  • 1 King Bed

Similar properties

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.5 out of 5, Wonderful, (1218)
$528 nightly
The price was $926
The price is $528 total
includes taxes & fees
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and safes. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach, a marina, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a children's pool, a 24-hour fitness center, and a garden. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (8,719 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 459 reviews
Rating 8 - Good. 64 out of 459 reviews
Rating 6 - Okay. 35 out of 459 reviews
Rating 4 - Poor. 9 out of 459 reviews
Rating 2 - Terrible. 20 out of 459 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

parsa

Stayed 7 nights in Feb 2025

10/10 Excellent

Vanessa Rangel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel it is and looks brand new , beautiful and extremely well put and clean all the time you won’t find trash or anything dirty anywhere as I’ve encounter in other stays at other places , food is fantastic not sure about other reviews believe me when I tell you is fantastic !!!service was phenomenal as it is everywhere in Mexico, our room was ocean view and was indeed a very nice one! The cocktails are awesome quality anywhere you get them, the only downside is that entertainment is very very poor but I knew that before going they don’t even have a theater or anything similar for entertainment, it’s outdoors…. And it’s more family oriented than anything so if that’s the most important thing for you this is def not the place , there are not pool parties or pool activities other than the dj so I can say it filters a lot of messy guests , this is more like a relaxing experience with high food and drink quality. If that’s what you are looking for you can’t go wrong !
Stayed 4 nights in Feb 2025

10/10 Excellent

Vadim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort, food was excellent in all the restaurants. Service was good. Clean, beautiful beach. Absolutely amazing time spent with family!
Stayed 5 nights in Feb 2025

10/10 Excellent

Olga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like place , friendly personal , I will come back and will recommend place .
Stayed 3 nights in Feb 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and we had the most amazing family vacation. This hotel catered to both families and adult only groups. Food was incredible and we loved not having so many buffets. You never got sick of the food and the food itself was delicious!! Staff from all over the resort were so helpful and made our stay amazing. Would definitely recommend this resort to everyone!
Stayed 7 nights in Feb 2025

10/10 Excellent

Jordan Luke

Stayed 6 nights in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
best trip i ever had
Stayed 5 nights in Feb 2025

10/10 Excellent

Krishma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay catered to all
Stayed 5 nights in Feb 2025

6/10 Okay

Crystal, Staten Island

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall experience was good, not excellent. Food was great for an all inclusive. Coffee bar was good. Smoothie bar was horrible- staff was not friendly, fruit was not fresh, smoothies tasted horrible every time. Smoothies when ordered in the restaurants were excellent. Service overall was lacking. At restaurants, they would take drink orders first and take 45 minutes to bring it. Then take food orders. Food orders would take another 45 minutes but because it took so long, food would come out cold. Had to tell every waiter every time to deliver food as soon as it is ready to get food warm. I shouldn't have to say that to them. They also would clear plates but not clean the tables between clearing plates. When drinks were ordered again, would literally come at the end of the meal or not come at all. Really slow table service everywhere. Pool and beach service was horrible. Drinks took over an hour, food took over 2 hours by the pool (even when tipped $20 did not make a difference). Not a lot of umbrellas by the beach. Not enough wait service by the beach. You're lucky if they came by once. Beaches looked clean though. Ran out of towels by midday fo beach/pool. Asked for evian water and it never came or came late in the day to the room. The website you use to make rsvp for restaurants and call for room service is so slow. Wifi service is slow/goes down. Room service menu for all meals is very limited and terrible. The room walls/doors are very thin, can hear noise.
Stayed 4 nights in Feb 2025

8/10 Good

jiazhengnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
环境很好，但是人员很新处理问题比较慢，亚洲餐厅很好吃，别的都很好。
Stayed 4 nights in Feb 2025

10/10 Excellent

Abraham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place great staff and very professional
Stayed 3 nights in Feb 2025

8/10 Good

Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, the only downside is there is no buffet for lunch or dinner but food is easily accessible and pretty decent. Overall the food was great, there was a few things we tried we didn’t like but mostly everything was good. Drinks are yummy. Service is great, the waitstaff is extremely quick and attentive. Kids pool and club is perfect for an array of ages. Extremely kid friendly resort. Rooms are cleaned 3 times a day which is very nice. Adults only pool is beautiful. It’s a little tough to walk down to the beach, no clear path/steps from the kids pool area but overall we enjoyed everything about the resort and don’t have any major complaints.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amanda

Stayed 6 nights in Feb 2025

10/10 Excellent

Nathalie

Stayed 6 nights in Feb 2025

10/10 Excellent

Sergio

Stayed 5 nights in Feb 2025

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 1.5 weeks at the SLS with my family! I truly don’t understand any negative reviews. The property, food/drinks and service were amazing! We cannot wait to come back next year! Special shoutout to Giovanni (Pool Concierge) that helped us get pool/beach chairs everyday. He went above and beyond to help and chat with us everyday. So friendly, personable and such a hard worker to make sure all guests are happy and well taken care of— he was a highlight of our trip! Thanks for everything Giovanni! Luis and Ernesto Gongonra were amazing servers at the beach! Service was always so fast and friendly. The beach cleanup crew worked so hard everyday to keep the beach spotless! Cleanest and nicest beach I’ve been to in Cancun and surrounding areas. We also really loved the ladies at Twiggy, Christian at Bungalow for lunches, Jonas and Manuel at Caracol, Jonathan and Carlos at Lotus just to name a few. I wish I could have remembered everyone’s name. Service was so great everywhere we went! My suggestions for the hotel: easier check in process. We had to wait a long time to check in after travelling all day with a toddler — it wasn’t the best way to start the trip (not the end of the world and didn’t ruin the trip, but started off on a sour note). It seems like the resort doesn’t have enough high chairs for a kid friendly resort. Lots of times we had to wait for our server to get a high chair from another restaurant. Buffet at lunch and/or dinner
Stayed 8 nights in Feb 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Naana

Liked: Cleanliness, staff & service, property conditions & facilities
I came for a 4d trip and honestly, it was 10/10. The bartenders were lovely esp. Miguel, Jerry, Felix, and so much more! The staff was also very helpful with any questions I had and were very conversational. Honestly, I’d come back. The room was beautiful and spacious. Definitely worth the money.
Stayed 4 nights in Feb 2025

6/10 Okay

Maria Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Kateryna, Staten island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. Swimming pool area for families, different cafes by the pool-smoothie bar, snack bar, kids clubs, fitness center-all three steps away from the main pool, its so convenient! Food in every restaurant was outstanding! Like gourmet NY restaurant-quality is on too! Service is great. Everyone was so friendly! Would love to come back
Stayed 6 nights in Jan 2025

10/10 Excellent

Maral

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful resort with excellent service. I truly enjoyed our stay and can't wait to return.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Douglas Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025