SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Euphoria Corner Suite Ocean View King | Bathroom | Shower, rainfall showerhead, hair dryer, slippers
Property video
3 outdoor pools
Indulge 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace
Indulge 1 Bedroom Suite | Free minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Dolphin Discovery
    ‪48 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Delight King

8.8 out of 10
Excellent
(10 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Delight Ocean View Two Queen

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Indulge 1 Bedroom Suite

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 538 sq ft
  • Marina view
  • Sleeps 4
  • 1 King Bed

Delight Family Style Two-Bedroom

  • Sleeps 6
  • 2 Queen Beds

SLS Elite Two Queen

  • 538 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop Two Queen

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Luxuriate Two Bedroom Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Two Queen

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Euphoria Suite King

  • 764 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Captivate Swim-Out King

10.0 out of 10
Exceptional
(3 reviews)
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

SLS Elite Specialty Suite

  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Captivate Swim-Out Family Style two-Bedroom

  • Sleeps 6
  • 2 King Beds

Euphoria Corner Suite Ocean View King

  • 893 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Delight Ocean View King

9.6 out of 10
Exceptional
(11 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Euphoria Corner Suite Marina View King

  • Marina view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a children's pool, a 24-hour fitness center, and a garden. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference center (8,719 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 353 out of 491 reviews
Rating 8 - Good. 69 out of 491 reviews
Rating 6 - Okay. 38 out of 491 reviews
Rating 4 - Poor. 10 out of 491 reviews
Rating 2 - Terrible. 21 out of 491 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Andrey, Bellevue

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Great for Families, but Service and Dining Fell Short We recently stayed at SLS Playa Mujeres for a family vacation. While the resort has a modern aesthetic and feels upscale at first glance, our experience was mixed—especially when it came to food and service. One of the biggest frustrations was the dining situation. Even though it’s an all-inclusive resort, you still need reservations for most restaurants, and getting those reservations wasn’t easy. It felt like there simply weren’t enough spots to accommodate all the guests, which made meals more stressful than they should be. On top of that, service at the restaurants was inconsistent—orders were often wrong, incomplete, or randomly substituted without explanation. Several times, we either had to reorder or just go without parts of our meals. The grounds were beautiful, but surprisingly already showing signs of wear and tear—even though the resort is relatively new. That raised some concerns about long-term maintenance. That said, this resort is definitely kid-friendly and had a lot to offer for families in terms of space, pools, and general atmosphere. If dining isn’t a huge priority for you and you’re just looking for a relaxing spot with family, this could still be a good fit. For us, though, the service and dining issues were enough to make us reconsider coming back.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 6 nights in Mar 2025

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 * 5 star hotel. Food is out of this world, so many fresh seafood options. Already planning a trip back in December
Stayed 3 nights in Feb 2025

10/10 Excellent

Vinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Aurelija

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible and stylish place with an excellent attention to the details and luxury. The service was amazing, very friendly and attentive staff. The food was great! The room we booked was amazing with the private terrace, the garden and the swim out pool. An adult pool offers any drinks you want with a very cool live DJ music every day. The landscape and beach are beautiful, lots of cozy places to chill out. They just have opened a very stylish outdoor night club next to an adult pool. Great place and we will come back.
Stayed 6 nights in Mar 2025

10/10 Excellent

Nelson Fonseca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2025

10/10 Excellent

Brooke Ashley, Elkhart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at SLS! I constantly would read reviews to decide where to book and this resort had a lot of good feedback! I can say now that I have stayed it is truly beautiful!!! The beach and water were perfect!! The service is amazing. Everyone goes out of their way to help you or ask you what you need! The rooms are beautiful and the food is great!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Rachel

Stayed 4 nights in Dec 2024

10/10 Excellent

Lillian, East York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the various exercise classes - Boxfit, HIIT, spin - Hernan and Alex were great! We also really enjoyed the Sound Healing and Hydrotherapy.
Stayed 6 nights in Mar 2025

10/10 Excellent

Tang

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel. Nice and clean. Hotel staff are incredibly friendly and professional. A lot of activities and programs for kids. Food is good especially the Italian restaurant. I would recommend it for families with small children.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property! Loved the small private beach, variety of pools/ sections, and enjoyed the food; Italian, Steakhouse, and Asian were the best- be sure to make a reservation. The shows were impressive and the variety of fitness and wellness classes was amazing too! I believe it was their busiest time (march/spring break) so service could have been quicker at restaurants, but overall everyone is super friendly and willing to help. We’ll definitely be back and we’ll have to stay at the 5th floor jacuzzi rooftop!
Stayed 7 nights in Mar 2025

10/10 Excellent

Kinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that I didn't like is dining reservation. I couldn't make reservation through SLS website for all restaurant. Some of them don't let I make a reservation unless I come in person on their open hours to do it.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aliane I

Liked: Cleanliness, staff & service, property conditions & facilities
Extraordinary
Stayed 3 nights in Nov 2024

10/10 Excellent

Eden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and restaurants We had a very nice time with our family and would definitely come back!
Stayed 7 nights in Mar 2025

8/10 Good

Allison Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

ARSIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly staff
Stayed 5 nights in Mar 2025

8/10 Good

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. A bit disappointed with the food at Lotus restaurant as well as the negligence of omitting peanuts from our dishes even after informing them about having a peanut allergy. Luckily we had inspected thoroughly before intaking.
Stayed 7 nights in Mar 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time at the SLS Playa Mujeres. The staff was great, always wanting to help make sure you are having a great time. Rooms were very nice, bed was comfortable. Food was very good. Enjoyed lunch at Bungalow the most. Not so great was the random level changes around the property. If you have any mobility issues this is not the place for you. Saw lots of people with wrapped up ankles and knees from falls here.
Stayed 7 nights in Mar 2025

10/10 Excellent

April Mae

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was incredible. It’s beautiful and there are multiple dining options. Efrain was our server at the pool and he went above and beyond!! He was the best!!
Stayed 4 nights in Mar 2025

8/10 Good

nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
property is new would give it a year to work out the details
Stayed 5 nights in Mar 2025

2/10 Terrible

Saraswathi

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

Neelima

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Food is not tasty no much options
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesus L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SLS playa mujeres is an excellent all inclusive option. It’s a luxury family friendly hotel that offers great customer service. We stayed for 5 nights in March 2025. We love the food options, our favorite was filia, the Italian restaurant. (Outstanding service by Elin) and for lunch Bungalow (the server, Luis and chef, Javier went the extra mile) and from check-in to check-out the bell boy, Hermilo was helpful and friendly. Overall an amazing vacation experience.
Stayed 5 nights in Mar 2025

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful and very clean. The staff was extremely helpful and I would 100 recommend
Stayed 5 nights in Mar 2025

10/10 Excellent

Bettina

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our stay here. The staff is friendly, the food is great, the atmosphere is 10/10. Rooms are spacious. Amenities are plenty.
Stayed 5 nights in Mar 2025