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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

3 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
Private beach, free beach cabanas, sun loungers, beach umbrellas
Free minibar, in-room safe, desk, laptop workspace
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • North Beach
    ‪67 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪61 min walk‬
  • Playa Mujeres Golf Club
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Indulge)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Free minibar, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

  • Water view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

  • Water view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.5 out of 5, Wonderful, (1141)
The price is $490
per night
$490 total
includes taxes & fees
May 8 - May 9
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and safes. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach, a marina, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a children's pool, a 24-hour fitness center, and a garden. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (8,719 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 288 out of 397 reviews
Rating 8 - Good. 52 out of 397 reviews
Rating 6 - Okay. 32 out of 397 reviews
Rating 4 - Poor. 8 out of 397 reviews
Rating 2 - Terrible. 17 out of 397 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

yoel, yonkers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services best hotel
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service

Security issue

money stole at property. Be careful
Stayed 3 nights in Jan 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities,service, Courteous, professional friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

tuncay

Liked: Cleanliness, staff & service, property conditions & facilities
Great place Amazing hospitality.
Stayed 4 nights in Jan 2025

6/10 Okay

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mixed reviews here. Definitely not a 5 star property and never truly will be when comparing to other luxury 5 stars. Food and drinks: Above average for an all-inclusive. Still could use some work but overall pretty good. Upgraded alcohol and good sit down restaurants. Daytime options are limited and not great. Pool food was terrible. Adult pool bartenders are terrible. Make inconsistent drinks and don't make them how you request. They should replace these with better bartenders. Rooms: WAY TOO SMALL. Don't be deceived, they advertise larger rooms on the website but they're all the same size (540 sf which is small for a resort that claims to be 5 star). The rooms they show as being larger are just including balcony square footage which is deceiving as far as I'm concerned. Beach: Good beach, it's tucked in a marina so water is calm Monkey Bar is awesome, best bartender on the property Adult pool is great. Family pool is underwhelming. Too small, it was freezing and we had to beg like eight different people to heat it. 80 degrees and sunny and pool was empty because it was so cold. Hotel already showing some wear even though it's brand new. They need to go back through and do some work to make it look new. Imagine it won't age well. We had a hot tub on the roof and the water was so gross (brown) that we refused to get in it. Location not bad but you can't walk anywhere up and down the beach because it's confined in the marina.
Stayed 6 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SLS Playa Mujeres is a beautifully designed resort with cuisine that is superior to all that I have experienced here in the playa mujeres coast. I have stayed here twice now in two months, and have spent relaxing times on the beach which always has easy access to chairs/umbrellas (in the adult portion), and the adult pool which always has good DJs and at times live music as well. My only issue both times was the control of the children at this resort, especially at night. Up until 10pm at night, they would be at the bars such as Hudson Tavern and disrupt the experiences of many adults. Many of the leasure areas to sit in the evening would also be taken up my misbehaved children. Control and better management of this issue is necessary if this specific resort wants to flourish. It has so much potential, and it is a shame to see the direction things have taken in the first 3 months since it opened in November 2024.
Stayed 3 nights in Jan 2025

10/10 Excellent

DOHYUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Mahmoud Suleiman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at in Cancun. Food was amazing!!!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Luis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was absolutely fantastic! The service was impeccable from start to finish. The concierge team went above and beyond to ensure our experience was flawless and that we lacked nothing during our stay. A special shoutout to Enrique, the bartender at the swim-up pool – he was exceptional! His friendly demeanor, attention to detail, and amazing cocktails truly enhanced our experience. Highly recommend this place for anyone looking for outstanding hospitality!
Stayed 4 nights in Jan 2025

6/10 Okay

Shawn, Belle River

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Pavel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous. The stuff is very friendly. They working hard to make everybody happy. We had stay with two kids as was a little bit hard with the food selection because they don’t have buffet lunch in dinner so the kids have not nothing to eat except pizza nuggets and chips. Hope they’re gonna open the buffet as soon as possible.
Stayed 7 nights in Jan 2025

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was outstanding loved it and the view was beautiful. Very gated and private hotel
Stayed 4 nights in Jan 2025

6/10 Okay

Christopher

Stayed 7 nights in Jan 2025

10/10 Excellent

YASMEEN

Stayed 5 nights in Jan 2025

10/10 Excellent

Jairo, royal oaks

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had tons of activities such as Mariachi, live music, and dances. I enjoyed their friendly and helpful staff. The food was amazing and such beautiful views. A huge shoutout to the bartenders there especially Ivan, Daniel Lopez, Moises, and Andy. They're always attentive, friendly, funny, and helpful you will have a blast with them. I will for sure be coming back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jharold

Stayed 4 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Pasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was attentive
Stayed 9 nights in Dec 2024

10/10 Excellent

Mariya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and spectacular food. Beach was great and where we hung out most of the time during the day. Some of the areas are very rocky so I would bring water shoes when we go back. Wi-Fi worked seamlessly Food was excellent Entertainment at the pool was a DJ. I do think additional entertainment would be nice.
Stayed 8 nights in Dec 2024

10/10 Excellent

Johnathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly incredible! The hotel is brand spanking new and luxurious. Only thing I would suggest is they make milkshakes for kids at the bars and restaurants to also have an option for them ….as most all inclusive in other cancun resorts do have this . Other than that this place is amazing with Hiit workout classes that is daily ,excellent fine dining in the evening and very capable and hospitable staff Well done SLS!
Stayed 3 nights in Dec 2024

10/10 Excellent

JIANG FENG

Stayed 5 nights in Nov 2024

2/10 Terrible

Miriam

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I’ve stayed at. It ruined our trip, honestly. My boyfriend and I stayed about two weeks ago. We arrived at the resort at 10 am to do an early check in. By 4:30 pm, we were still not in our rooms! Don’t know who designed the bathroom showers. They are terrible. Water runs from the shower, unto the bathroom, unto the room, unto the hallway and even under the tiles. Immediately called reception. They sounded like it happens all the time. As pretty as the room looks, we were unable to enjoy it since we were panicking putting towels everywhere
Stayed 1 night in Dec 2024

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Ivana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I travelled here with our 1 and 3 year old and this is what we loved and didn’t love: LOVED: -food was delicious and lots of different options. our son wanted something from the Mexican restaurant when we were at the Japanese restaurant and they brought it over from the other restaurant for him; they’re very accommodating. -super clean resort -lots of activities for kids (waterpark, jungle gym, daily activities) -beautiful gym -great mocktales -beautiful view from all of the restaurants -delicious smoothie and fresh juice bar -beach was clean and well maintained -for it being a kid friendly resort it wasn’t loud and crazy like most family friendly resorts become DIDN’T LOVE: -kids pool wasn’t heated, it was freezing -staff is very limited in English -gift shop that had a pharmacy was VERY expensive (basic cough syrup for the baby was $49USD) so don’t forget to pack basic medications incase -they had no straws! It sucked when we had smoothies and mocktales without any straws so maybe bring some plastic or reusable straws if you like that with your drinks (also no kids cups at restaurants so definitely pack kids water bottles) Overall our stay was amazing and we will definitely be back to this resort!
Stayed 5 nights in Jan 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. I chose a swim-out room. It was exactly as expected. Every staff member I encountered had great attitudes and was eager to help.
Stayed 4 nights in Dec 2024