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SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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3 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
Reception
Free minibar, in-room safe, desk, laptop workspace
Free minibar, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • North Beach
    ‪67 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪61 min walk‬
  • Playa Mujeres Golf Club
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Delight)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View (Delight)

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Indulge)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Delight)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Delight)

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms

Free minibar, in-room safe, desk, laptop workspace

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 2 Queen Beds, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 2 Queen Beds, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Elite Room, 1 King Bed, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Elite Room, 1 King Bed, Ocean View

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Bedrooms

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Captivate Swim out)

  • Water view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Double Bed (Euphoria)

Free minibar, in-room safe, desk, laptop workspace

Suite, 1 Double Bed (Euphoria)

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed (Captivate Swim out)

Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Captivate Swim out)

  • Water view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Elite Suite, 1 Queen Bed with Sofa bed

Free minibar, in-room safe, desk, laptop workspace

Elite Suite, 1 Queen Bed with Sofa bed

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Family Room, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Ocean View (Euphoria)

Suite, 1 King Bed, Ocean View (Euphoria) | Free minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Ocean View (Euphoria)

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Delight)

Room, 1 King Bed, Ocean View (Delight) | Free minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Delight)

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Marina View

  • Sleeps 4
  • 1 King Bed

Similar properties

16 bars/lounges, 2 swim-up bars, 2 poolside bars, beach bar

Finest Playa Mujeres by The Excellence Collection - All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.5 out of 5, Wonderful, (1173)
$490 nightly
The price was $859
The price is $490 total
includes taxes & fees
Finest Playa Mujeres by The Excellence Collection - All Inclusive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and safes. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach, a marina, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a children's pool, a 24-hour fitness center, and a garden. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Golf carts
  • Kayaking
  • Nightclub
  • Paddleboard
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room crib
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (8,719 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 304 out of 424 reviews
Rating 8 - Good. 57 out of 424 reviews
Rating 6 - Okay. 34 out of 424 reviews
Rating 4 - Poor. 9 out of 424 reviews
Rating 2 - Terrible. 20 out of 424 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Ami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just wanted to leave my review for a 7 night stay as an adult couple from Feb 4-11. We were an elite member for this stay. Check In: Seamless- we were greeted right away and brought over to a private check in counter. We were asked what our favourite drink was and were brought two margaritas. We were then given a map and a small tour. Staff: I would say the staff at the resort are absolutely wonderful. They were all so friendly, attentive and welcoming. They work so hard, they are constantly cleaning and maintaining the space. We received lovely service from the coffee shop, smoothie bar, bartenders and waiters. 10/10 service all around. I will make a small note that while hard working and friendly, the servers at the adults only pool are stretched thin. Definitely under staffed in that area. Rooms: Clean and lovely, on the smaller side. Our room was cleaned twice daily (once in afternoon and we had turn down service everyday as well) I was impressed with the mini fridge drink selection and the snacks in the room. If tv is important to you, bring a fire stick. The tv is all in Spanish and you can’t change the settings to English. Food: My partner and I are from the food industry so we understand how difficult it is to maintain quality and consistency in such a large operation. We found the food to be great and above average for an AI.
Stayed 7 nights in Feb 2025

10/10 Excellent

divya

Liked: Property conditions & facilities
Such an exclusive property! Great rooms wonderful staff amazing restaurants and such a family friendly resort! Loved our stay and highly highly recommend!
Stayed 3 nights in Feb 2025

2/10 Terrible

Redona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t be lied by pictures, service food and everything sucks there. For every thing you would ask there you’ll get a “NO” because they were under staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

Asib

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort!
Stayed 5 nights in Jan 2025

10/10 Excellent

Dasani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever! Amazing service, Great Staff! Very welcoming
Stayed 3 nights in Feb 2025

4/10 Poor

Kara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property is beautifully designed as you enter the main lobby. Grounds and style are very nice. Rooms are also very modern, sheek, and stylish. We travel a lot and have never felt we should write a poor review however we had to. The service is very slow unorganized and lacking. Frustrating. Food was hit and miss. Mostly miss. Which was a huge disappointment. They just had no policies or communication. We have stayed at other new resorts with growing pains and this was by far the most noticable and am disappointing. Pool service was awkward. Felt like a nuisance to the servers. Classic pool cocktails didn't even taste great. How can you mess that up? Also Asian restaurant we would give the food 1.5 stars. The steak restaurant would be recommended for the flavor of the steak and ambiance. The elite status didn't feel elite. If you are looking to enjoy an adult vacation here then maybe re think as you will be around many families and children. There are several other resorts we would recommend and would go back to and won't be back to the SLS PM.
Stayed 3 nights in Feb 2025

2/10 Terrible

ROXHENSA

Stayed 9 nights in Feb 2025

8/10 Good

Monica Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Nawaal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About ~30 minutes from Cancún airport and highly recommend booking personal transportation prior to the trip. Overall, this resort is gorgeous and offers many different things to do! We stayed for 4 days and this was enough time in my opinion for a couples trip! I could tell this was a newer resort, as there are some gaps in which could use some fine-tuning. Below is that list: - There was a bit of communication gap and language barriers also made this a tad bit more difficult. - Reservations for the restaurants tend to be full and limited. - Only breakfast buffet and no lunch or dinner buffet. - Bought one spray sunscreen at the store there and noticed it was about $48 on my bank statement which didn’t seem to align with the price on the tag and seems heavily inflated. - Allergies were asked about at all restaurants but there were still peanuts on a few of our dishes. - Booked Elite on Expedia but weren’t informed about the extras that supposedly came with it so missed out on some of those found on website. - Hot tub in room could not be used - produced brownish water. Things we LOVED about our stay: - Amazing and very clean room. - Staff generally was very kind and helpful. - In-room dining was phenomenal! Loved the mobile table so we could sit on the couch, watch tv and the ocean view, while enjoying a delicious and well prepared meal. - Swim up pool was lovely and relaxing. - Adults-only areas were available and a bit separated from the family-friendly areas.
Stayed 4 nights in Feb 2025

8/10 Good

Vanessa Marie

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do understand the mixed reviews… nice hotel delicious night food but lacks breakfast options they should learn from fiesta americana condesa food options…if you have a child under 3 don’t expect to be around water park it’s very limited and was told I couldn’t help my child experience her first water slide so when asked to get out they then stated I could get on like 3 or 4 more slides but that’s it, I was confused so she can or cannot get on? Needs better signage. If you are staying by guest tower 1 you have to go around 300 ft for the next accessible ramp (strollers, wheelchairs, etc.) and expect to get wet from the “waterfall” they have towels and floor always wet… Union restaurant: woman chef scratching face and then touching food, don’t say there isn’t space “ but we’ll try to squeeze you in” you either have the space or not made me feel an inconvenience… Pro: Caracol restaurant guayaba flan so delicious Union restaurant- steak and lobster bisque was so tender and yummy we ordered a second round also waiter named adalberto was amazing! Entertainment every day and night was great I would go back. We did learn from the locals nearby while walking that this hotel was down because they were never approved to open which makes sense of all the minor details, rust, and broken items, and continuing construction. Check in is horrible no organization whatsoever waiting over an hour standing up bc if you sit you lose your place in line. Overall yes you should visit.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Food was amazing.
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. I haven't done a ton of all-inclusive resorts but this one by far was the best. It is new so not busy yet, go now! The food was all excellent. The service was incredible. The adult pool was perfect! My only concern was that I am a breastfeeding mom and asked to cool an ice pack the night before traveling home so I could safely take my milk. They told me they couldn't find a cooler in the entire resort for my one ice pack. The concierge was supposed to try to find something and get back to me. I never heard back from them.
Stayed 3 nights in Jan 2025

4/10 Poor

Anna

Stayed 6 nights in Feb 2025

8/10 Good

HYE SOO

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture, great food in general, friendly staff. It is relatively small compared to other resorts out there in cancun but beautiful architecture and design of the resort makes up for it. Amazing diners! Good for kids and families, but no water activities. Evening outdoor concert was a good time too. Very clean but you may feel that there aren’t many variety of activities. There was one time I did get served bad sushi which caused food poisoning though.
Stayed 6 nights in Jan 2025

8/10 Good

Yangkue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant reservation system is not great. You have to reserve 2-3 days in advance. First day you just get turned away by every restaurant and end up in the sports pub
Stayed 4 nights in Feb 2025

10/10 Excellent

Liana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We traveled a lot to Cancun,but this is the best hotel.The hotel was very clean and the food it’s amaizing.The asian restaurant it the best. Definitely, we’re gonna go again to this hotel.
Stayed 5 nights in Jan 2025

4/10 Poor

ALEJANDRO T

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with the kindest staff.A large resort that feels intimate.Wonderful food and gorgeous beach with plenty of loungers.We had an amazing week and again I’ll say that the staff were fabulous.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fun hanging out around Twiggy’s pool. Food was good for all inclusive. Drink selection was good.
Stayed 4 nights in Jan 2025

8/10 Good

Kathleen

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The architecture and interior design of the hotel is amazing! Understanding that this is a new hotel, it is evident that the staff are learning and refining their processes. The check-in process was not smooth, they misgendered me and my partner the entire time and though they assured me that they would make the stay memorable since it was my partner’s birthday, nothing particular happened was done. Dining options are plenty for a 4-5 night stay. The Market had a bounty of options which I appreciated.
Stayed 4 nights in Jan 2025

6/10 Okay

David Santos, Westport

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In general, the property was very nice, the rooms were spacious with comfortable beds and excellent housekeeping services. The beach was wonderful and well kept. Beach service was friendly and responsive. My only negative were the restuarants. Not sure what the problem was, but there was definitely a disconnect between the servers and the kitchen. Orders were wrong, ordered items forgotten, and timing was off. The servers were not attentive and would disappear for long stretches while we went thristy and hungry. The only restuarants that seemed to have their act together was the Italian and Mexican restuarants. Perhaps it's a lack of staff or a lack of training or general mismanagement. Lunch and dinner were very challenging. Food quality and prep (when it arrived) was good. On my last morning at the buffet, my parting gift was intestinal distress...ugh! Hopefully they can get their act together because otherwise it was very nice and enjoyable.
Stayed 7 nights in Jan 2025

8/10 Good

Judith, Nichols

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many kids and no place to eat breakfast or dinner without them!
Stayed 6 nights in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2025