SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

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Room options

View all photos for Captivate Swim-Out King

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Two Queen

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Two Queen

  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight Ocean View King

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View King

9.2 out of 10
Wonderful
(16 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Ocean View Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Ocean View Two Queen

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Delight King

Premium bedding, free minibar, in-room safe, desk

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Delight Two Queen

Premium bedding, free minibar, in-room safe, desk

Delight Two Queen

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite King

SLS Elite King | Premium bedding, free minibar, in-room safe, desk

SLS Elite King

7.6 out of 10
Good
(4 reviews)
  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Two Queen

SLS Elite Two Queen | Premium bedding, free minibar, in-room safe, desk

SLS Elite Two Queen

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Ocean View Rooftop King

SLS Elite Ocean View Rooftop King | Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for SLS Elite Ocean View Rooftop Two Queen

Premium bedding, free minibar, in-room safe, desk

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for SLS Elite Specialty Suite

SLS Elite Specialty Suite | Premium bedding, free minibar, in-room safe, desk

SLS Elite Specialty Suite

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Euphoria Suite King

Euphoria Suite King | Premium bedding, free minibar, in-room safe, desk

Euphoria Suite King

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Euphoria Corner Suite Ocean View King

Balcony view

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Captivate Swim-Out Family Style two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Captivate Swim-Out Family Style two-Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1453 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Delight Family Style Two-Bedroom

Premium bedding, free minibar, in-room safe, desk

Delight Family Style Two-Bedroom

  • City view
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Euphoria Corner Suite Marina View King

Premium bedding, free minibar, in-room safe, desk

Euphoria Corner Suite Marina View King

  • Marina view
  • 1044 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxuriate Two Bedroom Suite

Luxuriate Two Bedroom Suite | Premium bedding, free minibar, in-room safe, desk

Luxuriate Two Bedroom Suite

  • Ocean view
  • 2497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, free minibar, in-room safe, desk

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior
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4.4 out of 5, Excellent, 1,596 reviews
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About this property

SLS Playa Mujeres – ALL Inclusive Collection

5-star property in Playa Mujeres
Catch some rays on SLS Playa Mujeres – ALL Inclusive Collection's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 18 restaurants.
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at SLS Playa Mujeres – ALL Inclusive Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 18 restaurants and guests can grab coffee at one of the 3 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 beach bars, 2 poolside bars, and 5 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite secured self parking is complimentary. A total renovation of this property was completed in November 2024.

SLS Playa Mujeres – ALL Inclusive Collection has designated areas for smoking.

SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All inclusive details

All-inclusive room rates at SLS Playa Mujeres – ALL Inclusive Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0123005f27c81

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 599 out of 867 reviews
Rating 8 - Good. 128 out of 867 reviews
Rating 6 - Okay. 71 out of 867 reviews
Rating 4 - Poor. 32 out of 867 reviews
Rating 2 - Terrible. 37 out of 867 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Oluwaseun

Stayed 4 nights in Dec 2025

10/10 Excellent

Rachel

The
Stayed 7 nights in Dec 2025

2/10 Terrible

Dejan

I do not recommend this place. They do not have enough beach chairs or umbrellas and the ones they do are broken. I also don’t feel that this place is safe. I had an incident with a guest that accosted me, but when they found a report, they made him sign a warning instead of removing him after he signed the warning I was told that he would not if there were another fraction he would be removed. He was not removed instead it’s allowed to run free and then again cost it now my family and they did not deal with the incident.
Stayed 3 nights in Dec 2025

10/10 Excellent

Harvey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family getaway. I can’t remember the last time we were able to relax this much on a family vacation. SLS Playa Mujeres really delivered. The kids club and teens club were fantastic.
Stayed 6 nights in Dec 2025

8/10 Good

Subrahmanya Mohan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives - Room was of a good design and clean. The first day, the room floor collected a lot of moisture, but the rest of the stay was moisture-free. Kids club was good with many activities including Cinema. Water park and pools were very nice, some were warm pools. Room Service was very good and timely. Spa massages were very good. Staff was generally good. Check-in process was excellent and they gave the room pretty early. Negatives - The butler service is overrated. Butler did not give full information at the start of the stay and left us to discover all the 'all-inclusive' services ourselves giving the feeling that they wanted us to lose valuable resort time and ultimately not use some of these services at all. Our butler botched a dinner reservation and we ended up getting room service. He also failed to inform us about the included Hydrotherapy for our Elite stay and we ended up buying a massage that included Hydrotherapy. Though the beach was long, it was not very broad, and Sargassum collected in large quantities. The Staff at The Market restaurant did not let us in for dinner buffet even though there was 45 minutes left until closing time.
Stayed 3 nights in Dec 2025

8/10 Good

Claudio

Traveled with family
Liked: Cleanliness, amenities
The reason I’m not putting 5 stars , it’s hard for us to make a reservation at the restaurant they don’t have space for everyone.everyday they have 1 of the restaurant closed . Also the pool water is very cold in the pools so be ware. Cocunt are 14 dollars I think it’s overpriced.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mengfei

Traveled with family
Liked: Cleanliness, property conditions & facilities
Food is delicious, service is good, resort is new and clean.
Stayed 4 nights in Dec 2025

10/10 Excellent

Jaynish

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property with clean modern facilities, spacious rooms, great location, right off the beach, and most importantly, the friendliest, most helpful support staff
Stayed 4 nights in Dec 2025

8/10 Good

Lev

Stayed 9 nights in Dec 2025

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with delicious restaurants, amazing staff especially at the adult pool and very spacious rooms (we stayed at the swim out 2 bedroom).
Stayed 7 nights in Dec 2025

10/10 Excellent

Sudhir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best food in Cancun . Everything perfect. Only suggestion- change bath products to bit more subtle.
Stayed 1 night in Dec 2025

6/10 Okay

Natalija, Strongsville

Stayed 6 nights in Dec 2025

10/10 Excellent

Alexandra, Union

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is impeccable. 2nd visit since opening and I will definitely return.,
Stayed 3 nights in Dec 2025

4/10 Poor

Alex

Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, the resort and staff were excellent. The variety of activities, food, and ability to just relax if necessary are all a reality at the resort. Travelling with two young kids, there was plenty of options for them to stay busy and overall we enjoyed our experience very much, and would recommend the result to anybody looking for a similar experience.
Stayed 7 nights in Dec 2025

10/10 Excellent

Manish

Stayed 1 night in Dec 2025

8/10 Good

Kaleb

Stayed 5 nights in Dec 2025

8/10 Good

Lisa Marie

Liked: Cleanliness
Stayed 4 nights in Dec 2025

8/10 Good

Dragan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Building itself and new amenities. Staff is trying
Stayed 3 nights in Dec 2025

10/10 Excellent

Seung-Cheol, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Pool
Stayed 3 nights in Oct 2025

10/10 Excellent

Ljiljana

Stayed 4 nights in Dec 2025

8/10 Good

Natalie

Stayed 6 nights in Dec 2025

10/10 Excellent

Alex Lynette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best resort
Stayed 5 nights in Oct 2025

10/10 Excellent

Sobana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful resort. Some upkeep of the property is required, esp by the family pool area. Food was excellent! Great place for families and adults. Bathrooms could use some ventilation.
Stayed 5 nights in Dec 2025

10/10 Excellent

kourtney

service and kindness from staff was amazing. loved the food too
Stayed 3 nights in Dec 2025