4/10 Poor
Jeffrey Wayne
Traveled with partner
Jun 23, 2025
Disliked: Amenities
When we arrived
Night 1- the room smelled like musky mildew, I had let management know but they said that there were no other rooms available, and best she could do would have housekeeping address the issue the following day.
Day 2- while we were out housekeeping had cleaned room and made the effort to address the smell, it had faded some but came back after a few hours.
Day 3- we bought some febreze air deodorizer, we sprayed a couple of times each of the remaining days we were there until smell was acceptable.
Day 3- air conditioning was malfunctioning and blowing air that got no cooler than a humid 79 degrees. I brought both the smell and ac problem up with management, she stated that she would be glad to move us to another room, but by this time we only had less than a day left in our stay and we had several suitcases of clothing and miscellaneous, and did not think it would be the efficient thing to do at the time. They also said that they would send the maintenance team to take a look at the AC, that maybe it had frozen over, but no one ever showed up.
The morning we left the ac started working in its own, and my wife and I were able to do what staff could not, which was neutralize the odor. The staff was nice, but it just seemed nothing ever got done, which made our stay there less than pleasant.
Jeffrey Wayne
Stayed 4 nights in Jun 2025