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Hotel Ermitage

2.0 star property

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Exterior
Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi
Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi
Combined shower/tub, hair dryer, towels
Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6
  • Château Frontenac
    ‪6 min walk‬
  • Quebec City Convention Center
    ‪8 min walk‬
  • Quebec Cruise Terminal
    ‪15 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪25 min drive‬

Room options

View all photos for Classic Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Classic Room, Multiple Beds

  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Superior Room

Superior Room | Desk, blackout drapes, iron/ironing board, free WiFi

Superior Room

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

Economy Plus Room | Desk, blackout drapes, iron/ironing board, free WiFi

Economy Plus Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio

Desk, blackout drapes, iron/ironing board, free WiFi

Junior Studio

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite

Desk, blackout drapes, iron/ironing board, free WiFi

Family Suite

  • 560 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel Ermitage

Hotel in Old Quebec
Self parking, express check-in, and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a porter/bellhop and multilingual staff assistance. Housekeeping is available on request.
Hotel Ermitage offers 10 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Hotel Ermitage features multilingual staff, express check-in, and express check-out. Public areas are equipped with complimentary wireless Internet access. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Ermitage is a smoke-free property.

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 25 per night)
  • Limited onsite parking

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • 3 steps to reach entrance
  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1840
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: CAD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Property Registration Number 2024-08-31, 063210

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Ermitage Hotel
Hotel Ermitage
Hotel L Ermitage
Hotel L Ermitage Quebec
L Ermitage Hotel
L Ermitage Quebec
Hotel L Ermitage
Hotel Ermitage Hotel
Hotel Ermitage Québec City
Hotel Ermitage Hotel Québec City

Hotel Ermitage Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 236 out of 669 reviews
Rating 8 - Good. 247 out of 669 reviews
Rating 6 - Okay. 120 out of 669 reviews
Rating 4 - Poor. 38 out of 669 reviews
Rating 2 - Terrible. 28 out of 669 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, big rooms and space for our family
Stayed 3 nights in Dec 2024

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great. 5 minute walk to the Fairmont hotel and it is directly in the old part of Quebec City. Parking is not included and not close. We had to walk sometimes 15 minutes to a lot, which was expensive. The rooms were clean and the beds were comfortable. Please note that you might book the Hotel Ermitage, but our room was in a different hotel labeled "Hotel Acadia" across the street and down the road, which I felt was odd. We had booked a "junior suite" since it had been advertised as having a "separate bedroom". This was false advertising; the suite is one large room with a bed and sofa (with pull-out bed) in it, with a bathroom. It does not have a separate bedroom (as of December 2024). The management was able to re-book us in a proper suite on the second night, which I appreciated. The room and suite were comfortable but missing a couple of basics. They both had microwaves, refrigerators, counter tops, but no plates, knives, forks, etc, so we could not eat the food we had bought. I recommend addition of these kitchen basics.
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Traveled with partner
Worst place I have ever stayed. To start, no parking available anywhere close - I had to park a pit a 10-12 minute walk from the hotel. Then, we did not have sufficient towels. It was very warm in the room and no temperature control in the room (central heating). However the wax air conditioning that we could have used but the were no batteries in the remote and no controls on the air conditioning unit!!! Finally, to top it off, the TV was not working properly, we kept losing the cable signal. The worst experience of my life in terms of a hotel. Do not go there!
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Inside the walls of Quebec, great restaurants nearby . Excellent room for four people
Stayed 1 night in Dec 2024

2/10 Terrible

Edlyn

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Frustrated and disappointed stay
I had a disappointing experience during my stay at L’Emeritage. Upon arrival, until our departure , there was no staff at the reception, and repeated attempts to reach someone through the provided telephone number went unanswered. Parking was another issue—despite being advertised, there was no clear information about parking availability, and no one was available to clarify where to park. They don’t have a designated parking. Additionally, my mother and I had booked two separate rooms for our stay, yet we were assigned rooms in different buildings located far apart. This arrangement was highly inconvenient and did not meet our expectations for a coordinated stay. It also appeared that our room used to be the main area of the house, as the primary heater was located there. In December, the room became unbearably hot at night. We attempted to use the air conditioner to cool it down, but it was not working. The windows were full glass and lacked blackout curtains. As a result, we were not only woken up by the early morning sunlight but also disturbed by the bright streetlights throughout the night. We stayed for two nights and never saw a receptionist or any staff member to discuss these issues. Despite calling the provided phone number multiple times and leaving messages, no one responded or returned our calls. Overall, the lack of service, poor communication, lack of parking and disorganized room assignments made for a frustrating and disappointing stay.
Stayed 2 nights in Dec 2024

8/10 Good

Garry, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Dec 2024

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness
We had a Superior Room. The room was much larger than I expected. A little outdated, but it was a pleasant room. Downside is that it got pretty cold in the room and we couldn't figure out how to make it warmer. It was tolerable though. The entry door is quirky. I finally learned that after putting in the code, you had to do a little lift to the door to get it open. It is not intuitive, and at times took five tries to open. There also is no parking and the lot they suggested to us was full since it was Christmas season. I drove for about 20 minutes and found a lot at Place D'Youville that was a 10 minute walk. It was awkward unloading (and loading) at the alley behind the hotel but doable. Overall I paid $30CAD to park for 2 nights. The best part of the hotel, and what makes it completely worth it, is the proximity to EVERYTHING! It was easy to walk to all the attractions, the Christmas Market, and dinner (make reservations for dining!) Overall, a positive experience for the four of us (two parents, adult child, teen daughter).
Stayed 2 nights in Dec 2024

4/10 Poor

Alexey

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The worst mantras I've ever seen in hotels. The shover worked fine for a couple of minutes only. After that, I was only able to make the water either ice cold or extremely hot.
Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy, walking distance to everywhere. Will back again.
Stayed 2 nights in Dec 2024

8/10 Good

RABIA

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We had a gorgeous view of the Frontenac and it was very clean. Was the perfect distance from everything.
Stayed 2 nights in Nov 2024

2/10 Terrible

ian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Do not recommend
Heat wasnt working.I had to blead air out of the radiator myself. Mini fridge wasn't plugged in when r arrived. Walls were paper thin. We had very loud and drunk neighbors and no reception person to call. Only got one key for the room. The keypad to enter barely works. Water in the shower changed temperature wildly.
Stayed 2 nights in Dec 2024

6/10 Okay

Edwige

Liked: Cleanliness
En général, c’était bien mais voici quelques irritants: - le fait qu’il n’y ait personne à la réception, c’est impersonnel et pas très chaleureux; - il y avait une mauvaise odeur dans la salle de bain et il n’y avait pas de ventilateur pour assainir l’odeur; - le fonctionnement du téléviseur est complexe, il a fallu déplacer un fil, le rebrancher et finalement ça a fonctionné, il y aurait lieu de laisser une note explicative aux clients; - il n’y avait pas de note également pour le fonctionnement de la cafetière, nous n’avons pu l’utiliser; - il manque une poubelle dans la salle de bain (pas pratique pour les femmes qui doivent se changer, on doit sortir de la toilette pour jeter sa serviette); - pas de brosse pour le bol de toilette; - personne à la réception au départ; - pas d’espaces de stationnement et aucune information au préalable de la possibilité de payer le stationnement à 25$.
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very short walk downtown! Everything you need for a good nights sleep!
Stayed 3 nights in Dec 2024

6/10 Okay

Robinson

Traveled with family
Stayed 1 night in Aug 2024

6/10 Okay

Cyrille

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small non serviced style hotel. The location is the best, room was small but had everything we needed. We will deffinitley stay again .
Stayed 4 nights in Nov 2024

8/10 Good

Shilpa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was little rough for us. The code that we were provided to check in, did not work for us. We had to call the emergency line to ask the hotel staff to let us in. However, the family suite was absolutely stunning and very clean. Everything was smooth after that. I loved the hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend this hotel .
Stayed 2 nights in Nov 2024

6/10 Okay

sebastien

Business traveler
Disliked: Room comfort
Basic
Old hotel Door were not locking Windows not closing well
Stayed 3 nights in Nov 2024

10/10 Excellent

Alyson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was easy and the place was very cute and clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hemish

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was an issue/
Stayed 1 night in Nov 2024