2/10 Terrible
steven
Traveled with partner
Aug 28, 2024
Liked: Cleanliness
Disliked: Staff & service
It was the second time; it will be my last! Their front desk/entree is freshly renovated. The front desk’s, checking, room, was great. On the second day, we were robbed in our rooms!! When we left in the morning, there was 3 phone chargers on nightstand and when we got back in the evening, one was missing. We checked everywhere in the room!!
I went to the front desk to let them know, she told me, she will send a note to them and come back in the morning for a follow-up. So, in the morning here I was doing my check out and looking for an update. No note was left regarding my situation to anyone. The clerk, call the manager who came to talk to me.. I explained the situations, he told me that he was going to check, and investigate. He seems concerned, told he had never something stolen in his establishment. He was supposed to contact me back., I'm still waiting, it's been two days.
Maybe, for them, it's just a phone charger and is not a big deal. For my wife and I is more than a phone charger, is a trust issue. Did the cleaning lady look in our suitcases. She probably fell in love with the girly look of my wife charger and said to herself is just a phone charger they will by a new one! Today, I feel I can’t no longer trust the Delta in Quebec.
I was in Quebec until late that day, and to call me back, if not, I will put a review. So here it is! Marriott member for a long time, I will no longer stay at their, I will told everyone, to think twice before staying there!
steven
Stayed 2 nights in Aug 2024