Fairmont Le Chateau Frontenac

4.5 star property

Choose dates to view prices

Photo gallery for Fairmont Le Chateau Frontenac

Suite, 1 King Bed (Celine Dion Suite) | Premium bedding, down comforters, pillowtop beds, minibar
Front of property
Indoor pool, open 7:00 AM to 9:00 PM, cabanas (surcharge)
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
$273
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
1 rue des Carrieres, Québec City, QC, G1R 4P5
  • Place, Quartier Petit Champlain
    ‪2 min walk‬
  • Place, Quebec City Town Hall
    ‪5 min walk‬
  • Place, Quebec Cruise Terminal
    ‪10 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪19 min drive‬

Room options

Fairmont, Room, 1 King Bed

9.0 out of 10
Wonderful
(106 reviews)
  • 175 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Courtyard View

9.4 out of 10
Exceptional
(33 reviews)
  • 175 sq ft
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, River View

9.4 out of 10
Exceptional
(16 reviews)
  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(17 reviews)
  • 225 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Signature Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(41 reviews)
  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, River View

9.2 out of 10
Wonderful
(68 reviews)
  • 175 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Fairmont, Room, 1 Queen Bed

9.4 out of 10
Exceptional
(66 reviews)
  • 175 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed, Courtyard View

9.0 out of 10
Wonderful
(8 reviews)
  • 175 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(30 reviews)
  • 175 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 Queen Bed, River View

8.8 out of 10
Excellent
(26 reviews)
  • 175 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

Fairmont, Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(48 reviews)
  • 175 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(64 reviews)
  • 175 sq ft
  • Sleeps 4
  • 2 Double Beds

Signature Room, 2 Double Beds

  • 550 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

Deluxe Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(32 reviews)
  • 175 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed (Frontenac Suite King)

  • 670 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Elizabeth II Suite)

  • 660 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Hitchcock Suite)

  • 800 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Celine Dion Suite)

  • 1000 sq ft
  • River view
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed (Charles De Gaulle Suite)

  • 1000 sq ft
  • River view
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed (Van Horne)

  • 1470 sq ft
  • River view
  • Sleeps 5
  • 1 King Bed

Suite, Multiple Beds (Trudeau Trudeau)

  • 1360 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Suite, 1 King Bed (Roosevelt)

  • 880 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Churchill)

  • 1380 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Double Beds

  • 485 sq ft
  • Sleeps 6
  • 2 Double Beds

Fairmont Gold, Room, 1 Queen Bed, River View

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

Fairmont Gold, Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 590 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Suite, 1 King Bed

  • 538 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Signature Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Signature Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Double Room, 2 Double Beds (Fairmont Gold, Old Quebec)

10.0 out of 10
Exceptional
(1 review)
  • 175 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, River View

  • 175 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 485 sq ft
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Junior Suite, 1 King Bed

  • 592 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Suite, 1 King Bed

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Signature Suite, 1 King Bed

  • 775 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

About this property

Fairmont Le Chateau Frontenac

Hotel in Old Quebec
Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a sauna are onsite. Change of towels is available on request.
Fairmont Le Chateau Frontenac offers 610 accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Québec City hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

A health club and in-room fitness are featured at the hotel. An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Moment Spa Le Château Frontenac has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Fairmont Le Chateau Frontenac features an indoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center, 23 meeting rooms, and limo/town car service. Event facilities measuring 40000 square feet (3716 square meters) include conference space. This family-friendly hotel also offers a children's pool, a hot tub, and a sauna. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available. A total renovation of this property was completed in December 2023.

Fairmont Le Chateau Frontenac is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Children aged 5 and younger eat free breakfast.
Champlain - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves brunch and dinner. A children's menu is available. Reservations are required.
1608 Bar - Overlooking the ocean, this bar specializes in French cuisine and serves light fare only. Happy hour is offered. Open daily.
Bistro Le Sam - Overlooking the ocean, this bistro specializes in French cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Place Dufferin - Overlooking the ocean, this restaurant specializes in Regional cuisine and serves breakfast only. Open daily.
Starbucks café - Onsite café. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (CAD 50 per night)
  • Secured, covered valet parking on site (CAD 50 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CAD 52.75 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • 1608 Bar
  • Bistro Le Sam
  • Champlain
  • Place Dufferin
  • Starbucks café

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Children's pool
  • Full-service spa
  • Games
  • Helicopter/airplane tours
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Snow sports gear
  • Steam room

Family friendly

  • Children's games
  • Children's pool
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 23 meeting rooms
  • 24-hour business center
  • 40,000 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (60 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 18 floors
  • 5 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1893
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - December 2023
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Workout apparel

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 60 per accommodation, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are available for CAD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 40.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Newspaper
  • Pool access
  • Hot tub access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 52.75 per person
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Fee for in-room wired internet: CAD 13.95 per night (rates may vary)
  • Self parking fee: CAD 50 per night
  • Covered valet parking fee: CAD 50 per night (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 040703, 2023-11-30

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 14 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chateau Fairmont
Chateau Frontenac
Chateau Frontenac Fairmont
Fairmont Chateau Frontenac
Fairmont Chateau Frontenac Hotel
Fairmont Chateau Frontenac Hotel Quebec
Fairmont Chateau Frontenac Quebec
Fairmont Frontenac
Frontenac Chateau
Frontenac Fairmont
Fairmont Hotel Quebec City
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Le Chateau Frontenac Quebec/Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Hotel
Fairmont Le Chateau Frontenac Québec City
Fairmont Le Chateau Frontenac Hotel Québec City

Reviews

Fairmont Le Chateau Frontenac Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 1938 out of 2554 reviews
Rating 8 - Good. 385 out of 2554 reviews
Rating 6 - Okay. 152 out of 2554 reviews
Rating 4 - Poor. 50 out of 2554 reviews
Rating 2 - Terrible. 29 out of 2554 reviews

Reviews

10/10 Excellent

Kathryn

Stayed 3 nights in Jul 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Tout etait parfait! Un peu cher, par contre, mais ca vaut le prix!
Stayed 2 nights in Jul 2025

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truely wonderful hotel!
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. The Chateau Frontenac is the ultimate place to stay in Quebec! Valet service is a must (affordable and very convenient). The Hop On/Hop Off bus stop is right out front. The boardwalk and access to the funicular is right out front. Vistas of the St. Lawrence River, which the Chateau sits above,are awesome. So close to everything Quebec! And the rooms are spacious and beautifully appointed. Oh... and schedule a tour and make a reservation for formal tea!
Stayed 2 nights in Jul 2025

8/10 Good

Nicolas

Stayed 1 night in Jul 2025

10/10 Excellent

CAROLINA

amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip
Stayed 4 nights in Jul 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with friendly staff and great breakfast buffet!
Stayed 1 night in Jul 2025

10/10 Excellent

Tina

Stayed 3 nights in Jul 2025

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but it’s a zoo, too crowded, screaming kids all over
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda

Stayed 3 nights in Jul 2025

8/10 Good

Mario

Stayed 3 nights in Jul 2025

10/10 Excellent

Jim, Philadelphia

Stayed 2 nights in Jul 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!!!

Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful, however, after we returned home, the hotel charged my credit card for more than the full amount that I paid Expedia months earlier. I had to spend hours on the phone with the hotel to rectify their mistake, and I still haven't received the refund which they said will take up to 15 days. I don't know if the mistake was due to Expedia or the hotel, or both, but it's certainly a bad way to end an otherwise wonderful trip.
Stayed 6 nights in Jul 2025

8/10 Good

Andrew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The Fairmont Château Frontenac is a beautiful hotel in a fantastic location. The check-in staff were friendly and helpful, and we appreciated being able to get into our room early. A special thank you to Rose at the concierge desk for helping us book tour tickets—she was great. However, there were some disappointments. Our room overlooked the courtyard and was quite loud with maintenance noise starting around 9am. The pool and hot tub were overcrowded, the steam room (which is only available to women) was out of service and there was no space in the bar fridge for our own drinks. We also found it frustrating that robes weren’t in the room, and when we asked the concierge for one, we felt like we were bothering them. Overall, we’re glad we experienced the hotel, but for the price, we likely wouldn’t return
Stayed 3 nights in Jul 2025

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful
Stayed 4 nights in Jul 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful stay with a stunning view of the river. Valet parking was so convenient, as was the charging of our vehicle. The bed and linens were spectacular - it was like sleeping on a cloud! A lovely experience.
Stayed 1 night in Jul 2025

6/10 Okay

Karen

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The air conditioning leaked all over the floor near our luggage at 12:30am so we had to change rooms. Instead of upgrading us for our inconvenience, they down graded us to a regular queen room without a view. We did get a refund but we would have rather had a room that we had planned on or better.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Beautiful city, lovely location, slow service

Very comfortable rooms and beds and the food at the hotel was delicious, but service at the hotel is very slow. We had one dinner and one breakfast here, both were very slow service with the dinner taking almost 3 hours to complete. At check-in there was one person working the counter, and no concern at all that there was a line up of people waiting 15 mins to check-in. At the front doors, they don't open the doors for you or help you keep the doors open when maneuvering luggage through, they just stand there watching you (or maybe not even). It's a bit unusual for a Fairmont property. They seem to be both understaffed and the staff as a whole is not managed with a service mindset.
Stayed 3 nights in Jul 2025

6/10 Okay

LYNETTE, MOUNTAIN HOUSE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
BEWARE!!! Say no to upgrades. With extras. charges will doubled. On their site it says parking is $50.00 but charged me $55.00. They charge tax on tax.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the hotel and staff !!!
Stayed 1 night in Jul 2025

10/10 Excellent

Alba L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025