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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Lobby lounge
Breakfast meal
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Parking included
$75
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪13 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(85 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout drapes, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Hotel Citadelle

3-star hotel in Les Rivières
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance, and a vending machine are onsite.
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary. This Québec City hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Hotel Citadelle is a smoke-free property.

A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 72 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Stayed 1 night in Aug 2025

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy. Room smelled like smoke and something trying to hide the smell. Left after 1 night even though we paid for 2.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, and comfortable speaking English, which was appreciated.
Stayed 2 nights in Aug 2025

4/10 Poor

Qasem, Halifax

Traveled with partner
Disliked: Amenities, property conditions & facilities
The motel was OK in general, and the room was acceptable for a one night stay. It's far from downtown Quebec City, and there are some fast food options close by. The room was very old and needed a lot of maintenance and upgrades. Out of the many three stars hotels I stayed in, this was the worst.
Stayed 1 night in Aug 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean but a bit outdated. A fly was in the room very annoying.
Stayed 1 night in Aug 2025

10/10 Excellent

MAXINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked us in was very accommodating and did a room change with no hesitation so I could have a bathtub
Stayed 1 night in Aug 2025

2/10 Terrible

Katerina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outdated and tired property

Tired rooms with extremely loud window ac units. The exterior and hallways look much better than the rooms. Uncomfortable beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Komalpreet

Stayed 1 night in Aug 2025

8/10 Good

Priyantha, Guelph

Disliked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Sebastien Aubin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Very small room for 4 people , îts a motel .. overpriced…
Stayed 1 night in Aug 2025

8/10 Good

claude

Liked: Cleanliness, staff & service, property conditions & facilities
bien situe
Stayed 3 nights in Aug 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 1 night in Aug 2025

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

W Joanne

Traveled with family
Clean, comfortable
Stayed 6 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Electric outlet in bathroom doesn't work - missing smoke detector in room - very clean. Windows are a bit dirty. Grounds need a touch up. Overall pretty decent.
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was not expensive it was easy to find close to restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Musabuddin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

2/10 Terrible

Kwok

Stayed 1 night in Aug 2025

10/10 Excellent

Feng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, easy parking, checking in and out. We enjoyed our stay.
Stayed 1 night in Jul 2025

8/10 Good

Marie-Chantal

Business traveler
Liked: Cleanliness, staff & service, room comfort
Bien pour un stop ou un court séjour à prix modique. Le personnel à l’accueil a été très courtois et serviable . Chambre propre, vieillotte, mais lit confortable. La base sans plus mais c’est tel qu’annoncé. Une alternative aux hôtels hors de prix à Québec en haute saison.
Stayed 1 night in Aug 2025

6/10 Okay

Mike

Traveled with family
Room was old hotel was old. But room size was big and suprsing comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Myriam

Traveled with partner
Disliked: Amenities, property conditions & facilities
Noisy air conditioner and small room
Stayed 1 night in Aug 2025

2/10 Terrible

Shanthi Sara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not at all clean. For the amount we paid, we expected some basic facilities. The towels and bedsheets had stains and dirt.
Stayed 3 nights in Aug 2025