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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Breakfast meal
Lobby lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Les Galeries de la Capitale
    ‪4 min drive‬
  • Laval University
    ‪5 min drive‬
  • Aquarium of Quebec
    ‪6 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout drapes, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(60 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets

Double Room, 2 Double Beds

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

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The price is $130 total
includes taxes & fees
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About this property

Hotel Citadelle

3-star hotel in Les Rivières
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance, and a vending machine are onsite.
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary. This Québec City hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Hotel Citadelle is a smoke-free property.

A complimentary manager's reception is offered each day.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 2025-07-31, 063070

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1005 reviews
Rating 8 - Good. 351 out of 1005 reviews
Rating 6 - Okay. 192 out of 1005 reviews
Rating 4 - Poor. 75 out of 1005 reviews
Rating 2 - Terrible. 66 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Francis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Franck

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nightmare or the hôtel of the terror

The television is broken you were not very clean the window was not double glazed we heard noises The window blinds were broken the bathroom with a smell and the plastic shower made a terrible noise don't understand how this hotel can still be referenced by your services
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kamarinos

Stayed 1 night in Apr 2025

8/10 Good

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Stayed 1 night in Mar 2025

6/10 Okay

João Andre Paulo

Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Plutôt bien situé, assez d'espace pour plusieurs personnes, avec assez de serviettes, pratique d'avoir un micro-onde dans la chambre, pratique et pas trop cher.
Stayed 2 nights in Mar 2025

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Michael

Stayed 1 night in Mar 2025

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

lucian

so
Stayed 1 night in Mar 2025

8/10 Good

Brenda, Cornwall

Liked: Amenities
Fine
Stayed 1 night in Mar 2025

6/10 Okay

Nadine

Traveled with family
You get what you paid for. No complaints for the price
Stayed 1 night in Feb 2025

6/10 Okay

Mary

Traveled with partner
I couldnt use my credit card because I had issues with it and asked for debit. The security deposit was 100 on credit and went up to 200 on debit without it being mentionned on the website. Also the security deposit itself wasn't mentionned anywhere before we arrived. The room was freezing cold and I found the window wide open (feeling -12 celcius outside) and it took a little while before getting confortable after. Room is ok, not more, but it's at least clean. But the hotel is close to everything so that makes it more "fun". 10 mins car ride to old quebec, to Wendake, close to galeries de la capitale also.. next to the highway. Overall, for the price, it's fine.
Stayed 1 night in Feb 2025

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and bathroom. Clean and cozy. Staff were all amazing.
Stayed 3 nights in Feb 2025

2/10 Terrible

Mohammad Yasan

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The dirtiest hotels I have ever stayed in. The hygiene standards are unacceptable, and the entire place needs a deep cleaning and major improvements. Even the fridge smelled awful, like a toilet. I don’t know what the regulations are, but this hotel should be shut down until they properly clean and replace the filthy items. I hope management takes this seriously.
Stayed 6 nights in Feb 2025

8/10 Good

Ashley

Business traveler
Liked: Cleanliness, staff & service
Easy access to highway
Stayed 1 night in Feb 2025

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alireza

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Tiffany

Stayed 1 night in Feb 2025

10/10 Excellent

Ramy

Stayed 1 night in Jan 2025

6/10 Okay

Elizabeth, Montreal

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Sofa-bed had rests of food when i opened. Bathroom did not have heating. Thanks.
Stayed 2 nights in Jan 2025

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025