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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Private kitchen | Fridge
Exterior
Lobby lounge
Hallway

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is $77
includes taxes & fees
May 27 - May 28

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Aquarium of Quebec
    ‪7 min drive‬
  • Place, Château Frontenac
    ‪14 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(92 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets

Double Room, 2 Double Beds

7.2 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout drapes, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

Economy Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About this property

Hotel Citadelle

3-star hotel in Les Rivières
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance, and a vending machine are onsite.
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary. This Québec City hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Hotel Citadelle is a smoke-free property.

A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec

Hotel Citadelle

Hotel Citadelle Quebec/Quebec City

Hotel Citadelle Hotel

Hotel Citadelle Québec City

Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 346 out of 1000 reviews
Rating 8 - Good. 322 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Guy

Stayed 1 night in Feb 2026

4/10 Poor

kush

Disliked: Cleanliness, staff & service, amenities
Rooms were not clean, amenities were limited and ac in the room was so loud that i cant even turn it on
Stayed 3 nights in Feb 2026

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service
Unfortunately the whole place smells like dirty armpit so I went to another hotel for the first night. The next day I called in the afternoon to upgrade the room to a 2-bed and they refused.. the travellers booked somewhere else so I ended up paying a room for nothing
Stayed 2 nights in Feb 2026

10/10 Excellent

Chris, Winnipeg

Stayed 1 night in Feb 2026

8/10 Good

Alain

Stayed 3 nights in Feb 2026

6/10 Okay

charles

Liked: Cleanliness, staff & service, amenities
Oui
Stayed 2 nights in Feb 2026

2/10 Terrible

Ivy

Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches in our room and front desk did not offer any help.
Stayed 2 nights in Feb 2026

10/10 Excellent

Christie

Stayed 1 night in Feb 2026

8/10 Good

Eric

Stayed 1 night in Feb 2026

6/10 Okay

Jean-Paul, Montréal

Traveled with partner
Liked: Cleanliness
The room was clean. Though there were no winter carpets at the entrance which made the floor dirty, and we were not able to walk on it. The sink had a problem that takes time for the water to be emptied. The heater was working but the heat was sometimes colder. The staff are welcoming and overall we had a nice stay, the mattress was very comfortable through the pillows are not puffy and a bit uncomfortable. Thank you for hosting us :)
Stayed 1 night in Feb 2026

4/10 Poor

David

Stayed 3 nights in Feb 2026

2/10 Terrible

Melissa

Traveled with group
Disliked: Cleanliness, amenities
Bcp de bruit Bcp de voyageur qui entre et sort Pas propre
Stayed 1 night in Feb 2026

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Very old room - clean one. Needs repairs/renovations. Fair prucing.
Stayed 1 night in Feb 2026

10/10 Excellent

Guy

Stayed 1 night in Jan 2026

10/10 Excellent

Mor

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was super clean and comfy. I had a great time at this location, definitely recommend it
Stayed 2 nights in Jan 2026

4/10 Poor

Geneviève

Disliked: Cleanliness, staff & service, amenities
I used to come to this hotel often but as time goes, it looks like more and more as a ghost town and quality/cleanliness going down. They used to offer breakfast and now the room sits empty with only coffee and teas offering. The beds used to be comfy and the one I had was hard as a rock. Reception person are not looking very friendly or enthusiastic as they used to; just there to do their time and move on is what it seems like.
Stayed 1 night in Jan 2026

4/10 Poor

Jean-Francois

Stayed 2 nights in Jan 2026

10/10 Excellent

Mor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I honestly had a great time. The first walk in, the room was spotless and clean. Very spacious, there were enough towels to last a whole week to be honest and I love it. The staff was very professional. I needed to change the reservation for the next day under my friend's booking and I was able to keep the same room for 2 days The cleaning crew comes to kindly as if we needed anything and clean the room, we were ok but the thought was very much appreciated. Definitely recommend to go there
Stayed 1 night in Jan 2026

10/10 Excellent

Bernard

Stayed 1 night in Jan 2026

2/10 Terrible

Melanie

Stayed 2 nights in Jan 2026

6/10 Okay

Sunil Kumar

Traveled with family
Liked: Cleanliness, property conditions & facilities
No breakfast, and there were not much options available in the vicinity. Drinking was rarely available in the reception area. Overall an okayish room for that price.
Stayed 6 nights in Dec 2025

10/10 Excellent

harpuneet

Stayed 2 nights in Jan 2026

6/10 Okay

Marc-Andre

Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable.
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Stayed 1 night in Dec 2025