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Hôtel Palace Royal

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Palace Royal

Interior detail
Front of property
Front of property
Indoor pool
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Breakfast available
  • Gym
  • 24/7 front desk

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Théâtre Capitole
    2 min walk
  • Quebec City Convention Center
    3 min walk
  • Parliament Building
    5 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    23 min drive

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Signature Room, 1 King bed and Sofa-bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Suite, 1 Bedroom

  • 398 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Suite with Panoramic City View, 1 King bed

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 2 Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 549 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 549 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Interior

Classic Room, 1 Queen Bed, Interior | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 1 Queen Bed, Interior

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 1 Queen bed and glass shower

  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 398 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 1 Queen Bed

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Signature Room, 1 Queen bed and Sofa-bed

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Similar properties

Pool

Hilton Quebec

Pool
Spa
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (2184)
The price is $124
per night
$147 total
includes taxes & fees
Jan 6 - Jan 7
Hilton Quebec

About this property

Hôtel Palace Royal

4-star hotel in Old Quebec
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Wired internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

In addition to an indoor pool, Hôtel Palace Royal provides a spa tub, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired Internet access is complimentary.

This 4-star property offers access to a business center and 10 meeting rooms. Event facilities measuring 4502 square feet (418 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hôtel Palace Royal is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1363 out of 2682 reviews" "
Rating 8 - Good. 791 out of 2682 reviews" "
Rating 6 - Okay. 305 out of 2682 reviews" "
Rating 4 - Poor. 137 out of 2682 reviews" "
Rating 2 - Terrible. 86 out of 2682 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emilie M A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our anniversary weekend, and it was wonderful! Great location, 2 min walk to Old Quebec. Lovely decor. Clean and friendly, bilingual staff. Will stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Cathy, Hoover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, staff was very helpful, convenient to walk everywhere we wanted to go.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marshall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the walled city of Quebec. Many dining options.
Stayed 3 nights in Sep 2024

6/10 Okay

Don R

Traveled with partner
Disliked: Property conditions & facilities
Service area was poor. Reported first night that shower plumbing had a bad leak spewing water on floor in bath room, we used towels to contain water in bath room. Four days later leak not repaired, but reported first day and second day by myself. Second day (20th) no maid service, had to get towels myself to bathe and contain plumbing leak when showering. Don Shelton room 1017.
Stayed 4 nights in Sep 2024

4/10 Poor

maude

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil au comptoir impeccable, personnel très gentil. Cependant, Hotel qui n'a pas été rénové/entretenu. Très très vieux. Le spa est brisé. Il n'y a absoluement RIEN dans la chambre pour le confort ; pas de robes de chambres pour la piscine, pas de bouteilles d'eau, pas de couvertures supplémentaires. Il est impossible de commander un café à la chambre le matin car pas de service aux chambres. Devons descendre au restaurant commander. DIVAN-LIT : Attention IMPOSSIBLE de dormir la dessus !! Peut être convenable pour des enfants, mais pour des adultes oubliez ça, vous ne dormirez pas. Donc on paye plus de 350$ la nuit pour une vieille chambre, sans services, et finalement sans possibilité d'utiliser le divan-lit. Le soir il y a un chanteur, son des amplificateurs excécrable......difficile à supporter. Si vous voulez une simple bouteille d'eau, vous devez vous rendre dans les catacombes de l'hotel, dans un dépanneur au sous-sol. Je ne reviens pas à cet endroit !
Stayed 3 nights in Sep 2024

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I were here for a 4 night stay to tour Quebec City. We loved this hotel. It was quiet and beautiful and was such a great location. We could easily walk into the old city. The hot tub was great and the under the sea video in the hot tub/swimming area was both interesting and unique. Would highly recommend this hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Elizabeth Troupe

Stayed 7 nights in Aug 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel Palace Royal is named perfectly - you really do feel like you are staying in a royal palace. Location is excellent; plenty of nearby restaurants to choose from. Staff is kind. Room was spacious and well kept. We stayed in a suite with a murphy bed and one queen bed. The pool and garden area is stunning, and we loved the live musicians who performed during our stay! We did not have a garden/pool balcony, but this hotel offers a few balconies open to all guests, so we got to enjoy the music from one of those balconies. Loved every minute.
Stayed 2 nights in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room, staff, parking, and breakfast. I stayed for three days and was able to get free bus passes. The room was spacious, clean, and had natural light. The bed was the nicest hotel bed I've ever slept on. I would suggest this hotel to my family and friends.
Stayed 3 nights in Sep 2024

10/10 Excellent

Steven

Stayed 8 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, minutes from many interesting attractions
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Comfortable beds. Helpful staff
Stayed 1 night in Sep 2024

8/10 Good

Nancy, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with restaurants and sights all walkable. Friendly helpful staff. Rooms are large and the balcony overlooking the pool area was a bonus area for relaxation. I would definitely recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Renhong

Stayed 3 nights in Aug 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Iffiffifufifi
Stayed 5 nights in Sep 2024

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Room was a good size and bed comfortable but couch and chair were NOT comfortable. Some of the desk staff were very nice but several others were unfriendly and not as helpful.
Stayed 3 nights in Sep 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Pamela, Clifton

Traveled with partner
Liked: Property conditions & facilities
Great room. Love the location. The fireplace is a beautiful touch. Love feeling warm and cozy. Wish restaurants and bars inside the hotel were actually open late night to grab a drink after a long flight.
Stayed 3 nights in Sep 2024

4/10 Poor

Yves

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, let me state that the hotel did accommodate us…when we walked into our clean room and found that there was feces (or something that resembled it) smeared on the tub right next to the toilet…and when we looked out our window and realized that right outside our room was a late night concert venue, they moved us to a room on a higher floor. For that we are grateful. But, when you’re traveling with a family of young kids, a dirty room (there was no poop in the second room, but it was still dirty and just dingy) right above a noisy concert venue is just terribly disappointing. And exhausting. Prior to our stay, we received many emails about our stay from the hotel. Not one of those emails let us know that there was going be a concert outside our room almost every night of our stay. We purchased earplugs, but that didn’t help much when the 1980’s covers and techno music were pulsing through our window at 11 pm. Since the management explained to us that it was not their responsibility to inform us of what was happening outside of their hotel, we are making it our responsibility. If you are not hoping for a poorly cleaned, tired hotel room…if you’re not looking for ‘80s cover music blaring through your windows late into the night, then by all means, stay somewhere else.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jitesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

2/10 Terrible

Luis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please, do not waste your money at this hotel. It is old, outdated and unclean. Housekeeping will not make up your room, only every other day which was not explained to us upon check in. Furniture was disgusting.. didnt even want to sit on the couch. Several other places in the area to choose from and I would highly recommend staying someplace else.
Stayed 2 nights in Sep 2024

8/10 Good

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room but housekeeping services poor. We stayed 3 nights and on the second night I had to call down for clean towels. When they sent them they never bothered to make bed. I can deal with not changing sheets but they could have at least made the beds
Stayed 3 nights in Sep 2024

8/10 Good

Bruce D.

Liked: Cleanliness, property conditions & facilities
Not having the rooms cleaned every day.
Stayed 2 nights in Sep 2024

8/10 Good

Rosalea

Stayed 2 nights in Sep 2024

10/10 Excellent

Maria, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a wonderful location
Stayed 7 nights in Sep 2024