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Hôtel Palace Royal Centre-Ville par JARO

4.0 star property

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Photo gallery for Hôtel Palace Royal Centre-Ville par JARO

Interior detail
Lobby
Interior detail
Signature Room, 1 Queen bed and Sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Gym
  • Breakfast available
  • 24/7 front desk
$189
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Quebec City Convention Center
    ‪3 min walk‬
  • Château Frontenac
    ‪12 min walk‬
  • Quebec Cruise Terminal
    ‪17 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪17 min drive‬

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Signature Room, 1 King bed and Sofa-bed

8.8 out of 10
Excellent
(71 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Memory foam beds, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(24 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Memory foam beds, in-room safe, desk, blackout drapes

Suite with Panoramic City View, 1 King bed

7.0 out of 10
Good
(2 reviews)
  • 527 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(65 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 2 Double Beds

8.8 out of 10
Excellent
(148 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Family Suite, 2 Queen and 1 sofa bed

9.0 out of 10
Wonderful
(24 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

8.8 out of 10
Excellent
(61 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Memory foam beds, in-room safe, desk, blackout drapes

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Memory foam beds, in-room safe, desk, blackout drapes

City View Family Suite, 2 Queen beds and Sofa-bed

8.8 out of 10
Excellent
(51 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

9.0 out of 10
Wonderful
(57 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Interior

Classic Room, 1 Queen Bed, Interior | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed, Interior

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Memory foam beds, in-room safe, desk, blackout drapes

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

8.8 out of 10
Excellent
(35 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen bed and glass shower

8.8 out of 10
Excellent
(13 reviews)
  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Suite, 1 Queen bed and Sofa-bed

9.0 out of 10
Wonderful
(47 reviews)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

9.4 out of 10
Exceptional
(3 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Memory foam beds, in-room safe, desk, blackout drapes

Classic Room, 1 Queen Bed

8.2 out of 10
Very good
(36 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Memory foam beds, in-room safe, desk, blackout drapes

Signature Room, 1 Queen bed and Sofa-bed

9.4 out of 10
Exceptional
(28 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Memory foam beds, in-room safe, desk, blackout drapes

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

8.8 out of 10
Excellent
(51 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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About this property

Hôtel Palace Royal Centre-Ville par JARO

4-star hotel in Old Quebec
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Wired internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.
Hôtel Palace Royal Centre-Ville par JARO offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

In addition to an indoor pool, Hôtel Palace Royal Centre-Ville par JARO provides a hot tub, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired Internet access is complimentary.

This 4-star property offers access to a business center and 10 meeting rooms. Event facilities measuring 4502 square feet (418 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hôtel Palace Royal Centre-Ville par JARO is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Centre-Ville par JARO Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1727 out of 3295 reviews
Rating 8 - Good. 976 out of 3295 reviews
Rating 6 - Okay. 344 out of 3295 reviews
Rating 4 - Poor. 146 out of 3295 reviews
Rating 2 - Terrible. 102 out of 3295 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Richard, Vancouver

Liked: Amenities
After exchanging messages with the hotel prior to my arrival I was able to access the parking area easily. I then went to the lobby and was able to check in very quickly … even earlier then I expected. All personnel were very personable and helpful. Room was great. Area around the hotel very walkable with lots of dining and drinking options.
Stayed 1 night in Jun 2025

6/10 Okay

Yuying

Liked: Cleanliness
It is descent, the photo looks better than the actual place. You have most of what you need during the stay and it’s convenient to the main attractions. The place does look a bit on the older end tho.
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmit

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

sherry

Traveled with group
We booked a room for three nights, the fridge did not work and we had to call for a replacement and it did not work well either. Then we had to ask for more towels, coffee, and glasses so the four of us had supplies for the stay. We even paid an extra $150 for what they call quest fee? The room could sleep six and we were a group of four. Then get home and now they say we broke the toilet and are charging me $215. Right now I am fighting the charge because 100% nothing was broken during our stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lloyd

Liked: Cleanliness
All good
Stayed 3 nights in Jun 2025

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

isis

Stayed 2 nights in Jun 2025

8/10 Good

Teresa

Traveled with partner
Liked: Cleanliness, amenities
The hotel is in a walkable area close to old town. The pool and gardens and lovely, and the live music over the garden was special. The rooms need some TLC with tears in the furniture and some mold in bathroom. Concierge and porter services were ok.
Stayed 1 night in Jun 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with interesting room arrangements of rooms with entertainment stage. Singer is inside the hall and so are the rooms. Great for entertainment, poor for sleeping.
Stayed 1 night in Jun 2025

10/10 Excellent

Phoebe

Stayed 2 nights in Feb 2025

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our upper room facing outside with a view of the old town and entrance, and the added space. It was very quiet and we slept well.
Stayed 3 nights in May 2025

10/10 Excellent

yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everithing good
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location with on site parking. Loved the indoor courtyard with pool and hot tub. Live music was an added bonus. Staff was very friendly and helpful. Well done, Hôtel Palace Royal!
Stayed 1 night in May 2025

2/10 Terrible

DM

Traveled with family and small children
Disliked: Cleanliness
The hotel is walkable to a lot of great amenities; however, the cleanliness of the hotel is a serious concern. Sheets and blankets with stains, debris/dirt on bathroom floors, room floors with gouges in them. The lack of cleanliness, lack of prompt response from the staff, and lack of agreeable resolution are reasons for concern.
Stayed 2 nights in May 2025

10/10 Excellent

Sree, Iselin

Stayed 2 nights in May 2025

8/10 Good

Rosemary

Stayed 3 nights in Jun 2025

6/10 Okay

rena

good close to the center
Stayed 1 night in Jun 2025

8/10 Good

Henderika

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room
Stayed 2 nights in May 2025

6/10 Okay

Krikor

Liked: Cleanliness, property conditions & facilities
The staff service was not up to par, the restaurant the meals were not tasty, plus in the morning the breakfast was not good on top of that the staff service was zero
Stayed 1 night in Jun 2025

8/10 Good

Helen

Stayed 3 nights in May 2025

10/10 Excellent

Soheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, just view from my room was ordinary not my favorite.
Stayed 1 night in May 2025

8/10 Good

Kealani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great, except the very late check in time (5 PM)…
Stayed 1 night in Jun 2025

10/10 Excellent

DIANA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. I would come back. Only thing is the air conditioning in the room was not great.
Stayed 3 nights in May 2025

10/10 Excellent

Gary

Stayed 1 night in May 2025