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Hôtel Palace Royal

4.0 star property

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Photo gallery for Hôtel Palace Royal

Interior detail
Front of property
Indoor pool
Front of property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Breakfast available

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Quebec City Convention Center
    ‪3 min walk‬
  • Château Frontenac
    ‪12 min walk‬
  • Quebec Cruise Terminal
    ‪17 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪23 min drive‬

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Signature Room, 1 King bed and Sofa-bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Suite, 1 Bedroom

  • 398 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Suite with Panoramic City View, 1 King bed

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 2 Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 549 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area | 32-inch flat-screen TV with cable channels, TV

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior) | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 419 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 549 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Interior

Classic Room, 1 Queen Bed, Interior | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 1 Queen Bed, Interior

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 1 Queen bed and glass shower

  • 279 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 398 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Classic Room, 1 Queen Bed

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Signature Room, 1 Queen bed and Sofa-bed

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed | Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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Outdoor pool, a heated pool, sun loungers, lifeguards on site

Hilton Quebec

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (2484)
The price is $124
per night
$148 total
includes taxes & fees
Apr 8 - Apr 9
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About this property

Hôtel Palace Royal

4-star hotel in Old Quebec
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Wired internet in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Weekly housekeeping is available.
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

In addition to an indoor pool, Hôtel Palace Royal provides a hot tub, a sauna, and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired Internet access is complimentary.

This 4-star property offers access to a business center and 10 meeting rooms. Event facilities measuring 4502 square feet (418 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Hôtel Palace Royal is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 25 to 25 for adults and CAD 15 to 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beffroi Steak House

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,502 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and hot tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1474 out of 2890 reviews
Rating 8 - Good. 867 out of 2890 reviews
Rating 6 - Okay. 316 out of 2890 reviews
Rating 4 - Poor. 138 out of 2890 reviews
Rating 2 - Terrible. 95 out of 2890 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

amalia, Astoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was very nice and the nightly music at the pool our balcony overlooked was a very nice touch. My only real complaint is that the wifi was practically non-existent, even when i paid the premium for the day it didn't work at all.
Stayed 3 nights in Dec 2024

8/10 Good

Jiamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Yin

Stayed 1 night in Dec 2024

6/10 Okay

Kathleen

Liked: Cleanliness
Disliked: Staff & service
Staff seem very discontent, and it passes on to guests
Stayed 1 night in Dec 2024

6/10 Okay

Kathleen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff seem to have low morale- for the most part, front desk staff very unhelpful and unhappy seeming.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hector Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ! Oustanding !
Stayed 2 nights in Dec 2024

8/10 Good

eDWARD

Stayed 2 nights in Nov 2024

6/10 Okay

Marie

Localisation extra
Points positifs: localisation, options de restauration, tranquille, securitaire, stationnement ($$). Points negatifs: spa non-fonctionnel, chambre que nous avions etait due pour etre renovee: fauteuils uses et brises, tapisserie endommagee par endroits, seche-cheveux non-fonctionnel. Jamais fait de tels commentaires sur cet hotel, ou nous allons a tous les ans. Malheureusement, cette annee, je dois questionner le rapport qualite/prix et me demander si on a choisi la bonne option.
Stayed 2 nights in Dec 2024

10/10 Excellent

Harrison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique property with an interesting atrium. I highly recommend getting a room with the balcony. We enjoyed our stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nolan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, the hotel had amazing views and was located in an amazing spot right near everything!
Stayed 2 nights in Dec 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel overall. The area was perfect for walking to shops restaurants and museums. We had a lovely balcony room o er looking the pool. Our only complaint was that the pool area was lit up all night and caused our room to never really get completely dark.
Stayed 2 nights in Dec 2024

8/10 Good

Ginette

Stayed 2 nights in Dec 2024

10/10 Excellent

John

Stayed 3 nights in Nov 2024

10/10 Excellent

Mathias

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Dec 2024

2/10 Terrible

Héloïse

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Despite the fact that it says on Expedia that there is a parking, the parking was full (there was a sign that says except for hotel guests but it was not true). It was a mess in the area around the hotel, we looked for a parking for 1 hour without finding one. We went to check in and asked the front desk for help and they offered none. They refused to help and said there was nothing they could do. Seems like false representation to me. On top of that, the hotel is very old, has not been renovated since the 90s, the room smells like chlorine because of the pool and we got our throat and eyes badely irritated. They don’t come and clean before the 3rd night, not even making bed or changing towels. Restaurant is expensive and not really good. Only positive point is the location which is very closed to everything.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen, Dorval

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a city view suite and the view was spectacular looking at the Carre Youville, skating rink and Christmas market all lit up. The room was clean and the staff was very attentive both at check in and the cleaning staff. We had dinner in the restauarant which was also excellent. We really enjoyed our stay and the location was excellent for touring around Old Quebec.
Stayed 2 nights in Dec 2024

6/10 Okay

HiuChing

Stayed 1 night in Dec 2024

10/10 Excellent

Marie-Josee, Saint-Eustache

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very well placed near all the shops, restaurants. The balcony that looks onto the pool and spa is great. Garden room with balcony is big with sofa area and small fridge.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely time. Great location within walking distance to the German Christmas Market and shops. Staff were friendly and helpful. Daughter enjoyed the indoor pool and having a balcony facing indoors. Will likely go back.
Stayed 3 nights in Nov 2024

8/10 Good

David, Westminster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only real complaint was it is kind of loud with the snow removal on the street below. Great stay wouldn’t hesitate to stay here again.
Stayed 5 nights in Dec 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay if you have kids or like an in door pool
Stayed 1 night in Dec 2024

10/10 Excellent

Deepkanwal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Happy and service was great! Fast.
Stayed 3 nights in Dec 2024