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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Plasma TV
Reception
Reception
Spa

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
$92
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪1 min walk‬
  • Place, PEPS
    ‪8 min walk‬
  • Place, Laurier Quebec
    ‪4 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(85 reviews)
  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(264 reviews)
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(12 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hotel Universel provides a health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 734 out of 2468 reviews
Rating 8 - Good. 735 out of 2468 reviews
Rating 6 - Okay. 538 out of 2468 reviews
Rating 4 - Poor. 274 out of 2468 reviews
Rating 2 - Terrible. 187 out of 2468 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Mathieu

Traveled with family
Liked: Cleanliness

Bien pour le prix.

Bon rapport qualité-prix. Chambre: Matelas dure, immense tv, condition un peu vieillot, mais ça passe. Section piscine très bien. Nous ne sommes pas déçu au final.
Stayed 1 night in Aug 2025

8/10 Good

Lucie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Reina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people at reception.
Stayed 1 night in Aug 2025

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour

Très bon séjour, nous sommes venus 2 nuits fin août. 415$ pour 3 adultes et 1enfant. Grand stationnement, ascenseur, la literie est confortable. L'espace piscine est très sympa, plus petite que ce qu'on espérait, mais très agréable pour une trempette, avec de l' espace pour s'assoir/lire. Cependant je trouve regrettable qu'il n'y ait pas 1 toilette ou un espace pour se changer, dans l'espace piscine. Le soir de 20h à 22h les enfants sont interdits mais certains parents ne suivent pas les consignes. Comme mentionné dans certains commentaires, l'hôtel est vétuste mais très fonctionnel. Le service de chambre est efficace, nous avons eu besoin de faire faire le ménage durant le séjour et tout a été fait rapidement.
Stayed 2 nights in Aug 2025

8/10 Good

Marina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

mina

Stayed 1 night in Aug 2025

8/10 Good

JFrancois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Javier

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in family.
Stayed 1 night in Aug 2025

6/10 Okay

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Les tapis des corridors étaient tachés. Les chambres partiellement rénovés. Le personnel à la réception était peu accueillant.
Stayed 1 night in Aug 2025

8/10 Good

Laura

Stayed 2 nights in Aug 2025

4/10 Poor

Victor

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
AC was leaking on the floor and toilet had flushing issues
Stayed 2 nights in Aug 2025

10/10 Excellent

Teshia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was mostly clean, the location is great, the pool is awesome and Boston pizza attached is helpful. Shorty distance to mall and 15 mins from Old Quebec City.
Stayed 2 nights in Aug 2025

6/10 Okay

Alex

Traveled with family and small children
O
Stayed 2 nights in Aug 2025

8/10 Good

Maho

Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
It is good.
Stayed 1 night in Aug 2025

2/10 Terrible

Michel

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool area was awesome but they said ihad a upgrade room but i think it was the worst room ever no windows bed was not comfy
Stayed 5 nights in Aug 2025

8/10 Good

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family
Stayed 2 nights in Aug 2025

2/10 Terrible

Celine

Stayed 2 nights in Jul 2025

4/10 Poor

Carolyne

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The price matches the hotel, and the pictures don’t reflect reality. There were no fitted sheets, so the mattress was bare as soon as you moved in bed. Housekeeping also didn’t come during our stay.
Stayed 2 nights in Aug 2025

6/10 Okay

Simone

Traveled with group
Disliked: Cleanliness, staff & service, amenities
They was no wheelchair accessibility
Stayed 2 nights in Aug 2025

8/10 Good

Kalie

Stayed 1 night in Jul 2025

4/10 Poor

Krista

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

2/10 Terrible

Anie

Stayed 1 night in Aug 2025