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Hotel Universel

3.0 star property

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Photo gallery for Hotel Universel

Spa
Spa
Reception
Reception
Plasma TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$88
includes taxes & fees
Jan 12 - Jan 13, 2026

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪1 min walk‬
  • Place, Cegep de Sainte-Foy
    ‪5 min walk‬
  • Place, PEPS
    ‪8 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(86 reviews)
  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(32 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(268 reviews)
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(12 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hotel Universel provides a health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Property Registration Number 006160, 2026-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 745 out of 2478 reviews
Rating 8 - Good. 734 out of 2478 reviews
Rating 6 - Okay. 539 out of 2478 reviews
Rating 4 - Poor. 273 out of 2478 reviews
Rating 2 - Terrible. 187 out of 2478 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Russel, WINNIPEG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the 2 level bathroom. Staff were friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Derik

Stayed 2 nights in Sep 2025

8/10 Good

Marie-Ange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, pool area was relaxing( birds were a nice touch) restaurant was convenient for all meals.
Stayed 2 nights in Sep 2025

4/10 Poor

karine

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
La chambre n'étais pas propre. Des coulisse rouge sur un mur près du lit. Le plancher avait des morceaux bisar dessus.
Stayed 1 night in Sep 2025

10/10 Excellent

ABIODUN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Sep 2025

8/10 Good

Jean R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Derik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable close to everything. Only issue. Carpets in halls should be updated The rest is great
Stayed 2 nights in Sep 2025

4/10 Poor

Natraj

Stayed 1 night in Sep 2025

10/10 Excellent

Claude

Stayed 2 nights in Sep 2025

6/10 Okay

Virginie

Business traveler
Disliked: Cleanliness
Espaces communs très beaux, chambres usées, gym pourrait être bien mais odeur de moisi vraiment intense!
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my family loved our stay here - the pool area and on site restaurant option were clutch!
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Antonietta

Liked: Staff & service
the room wasn't as clean or updated as i thought and also when i booked it said 2 Queen beds and i got 2 double beds so very different from what i booked and not as comfortable. NEED to upgrade mattresses.
Stayed 1 night in Sep 2025

10/10 Excellent

Valérie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Jaskarandeep

Stayed 1 night in Sep 2025

6/10 Okay

Monica

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was very outdated. The phone didn't work, the coffee maker was broken and I had to call to get the air conditioning to work (because you can't touch the unit only the dial on the wall). They didn't have a microwave in the room either. Several of the plugs in the wall also didn't work. I forgot my toothbrush (classic) and asked the desk if they had any - no. Usually hotels do. The spa area and pool were lovely. Some of the hotel staff were great and others were sassy and unprofessional.
Stayed 3 nights in Sep 2025

10/10 Excellent

Francis

Stayed 1 night in Jul 2025

8/10 Good

Peggy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After reading some reviews just before the beginning of our trip, I was a little anxious about what we would find on arrival. We were two women travelling together. Our room was huge, and was easily accessible on the ground floor, and only a short distance from the desk, the swimming pool, and the attached restaurant where affordable breakfasts were available each day. The staff was always friendly and helpful, providing us with directions and free bus passes to get to the old town. The bus stop was just a few steps away from the entrance, with a grocery store and restaurants within a short walk. We enjoyed the pool, with the live birds singing in cages overhead, and the hot tub and sauna. The premises were clean and fresh smelling, and staff was fluently bilingual. The only blight on our stay was a very loud party with thumping Latin music coming up from the lower level on the final night of our stay. When we spoke to the staff, the music level went down somewhat, and the party ended around 11. We would stay at this hotel again.
Stayed 4 nights in Sep 2025

6/10 Okay

Mark

Traveled with family
Liked: Cleanliness
Hotel was fairly comfortable, but a little outdated and needed upkeep in some areas. Very small fridge and no microwave, although there was two for use by the front desk. One bed was very hard, the other was fairly soft. Great pool area though.
Stayed 3 nights in Sep 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Sep 2025

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities
The halls didn't updated carpet dirty looking
Stayed 2 nights in Sep 2025

10/10 Excellent

Farshid, Hamilton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Spa! Boston Pizza in the same building! All services provided at a high quality. Thanks Universal!
Stayed 2 nights in Sep 2025