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Hotel Universel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Universel

Spa
Indoor pool
Spa
Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Spa

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
  • Gym

Explore the area

Map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Laval University
    1 min walk
  • Boston Pizza
    1 min walk
  • Quebec, QC (BQC-Sainte-Foy Bus Station)
    4 min drive
  • Québec, QC (YQB-Jean Lesage Intl.)
    15 min drive

Room options

View all photos for Prestige Room, 2 Queen Beds

Prestige Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building) | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Studio (Unilofts Building)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Plus Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free WiFi

Prestige Plus Room, 2 Queen Beds

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Kitchenette

Standard Room, 1 Queen Bed, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Kitchenette

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • 390 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Kitchenette

Standard Room, 2 Queen Beds, Kitchenette | Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Kitchenette

  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a nightclub. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hotel Universel provides a health club and a sauna. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a nightclub, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 15 to 20 for adults and CAD 15 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 15 to 20 for adults, and CAD 15 to 20 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 006160, 2025-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 496 out of 1873 reviews" "
Rating 8 - Good. 590 out of 1873 reviews" "
Rating 6 - Okay. 426 out of 1873 reviews" "
Rating 4 - Poor. 218 out of 1873 reviews" "
Rating 2 - Terrible. 143 out of 1873 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

srikumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic rooms. Pools and jacuzzi were a disappointment- jacuzzi jets not functioning
Stayed 2 nights in Sep 2024

8/10 Good

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

linda

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
concierge at desk very irrogant, malfunctions in the room, and to my surprise was under the impression of paying 152.00 canadian but was charged 213.00 which they said was expedia\
Stayed 1 night in Sep 2024

4/10 Poor

Henri

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Iman

Stayed 7 nights in Sep 2024

10/10 Excellent

Summit

Stayed 2 nights in Aug 2024

8/10 Good

Christiane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside, this hotel doesn't look like much, but the location was perfect for us (show at the Albert-Rousseau theatre), and the bedroom we received was modern, ultra spacious and right next to the pool (or should I say the really nice tropical environment where the pool/spa are located). The staff at reception was also very polite and accommodating. The only important downside (not specific to Universal) is a new tendency in the hotel industry to stop "making the room" every day. This should be mentioned in the description/advertisement as it will influence my choice of hotel. If this service is not available (due to the shortage of staff, I was told), it should be reflected in the price, or another service (free breakfast?) should be added.
Stayed 1 night in Sep 2024

10/10 Excellent

Félix

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 1 night in Sep 2024

6/10 Okay

Anselmo

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Josee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2024

6/10 Okay

Jessica

Liked: Property conditions & facilities
Proche de tout
Stayed 2 nights in Sep 2024

8/10 Good

BRUCE

Traveled with group, Traveled with family
Liked: Staff & service
Stayed for one night. The room was good. The halls are getting worn.
Stayed 1 night in Jul 2024

8/10 Good

peter

Stayed 2 nights in Sep 2024

2/10 Terrible

Kate

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

ALICIA

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

2/10 Terrible

Somayeh

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very old not good maintenanced. I got the last minutes reserved. The price was really high for that bad service . I wish i had enough time to choose better hotel however access to other places was very easy from the hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Stojan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Aug 2024

6/10 Okay

Samantha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
While we were comfortable, there were definitely areas that could be improved quite easily. The walls are in desperate need of a wash, there was a fair bit of dirt on each one. That being said, the more important spaces were clean such as the bed. We loved how much space was in our room. However, it seemed like there was no effort put into soundproofing the area. Our room was by the pool area and we could hear people’s conversations word for word in our room, even though they were speaking at a respectful volume. Check in and out was very nice and easy! The shampoo in the shower was completely empty. Overall, medium stay
Stayed 1 night in Sep 2024

4/10 Poor

Rosa

Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Sandrine

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Bojiang, SURREY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My only complaint is that check-in is slow. There were two guys behind the counter, and they seemed to be in no rush, doing thing at a leisurely pace, even though there's a long line of people waiting to check in.
Stayed 2 nights in Aug 2024

8/10 Good

Paul-André

Liked: Cleanliness, staff & service, property conditions & facilities
A1
Stayed 1 night in Aug 2024

2/10 Terrible

Marie-Pierre

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Joyce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property close to dining options. The pool was a hit!
Stayed 1 night in Aug 2024