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Hotel Universel

Property class: 3

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Photo gallery for Hotel Universel

An indoor pool area with green chairs and a sign indicating a 'Pool's Platter' menu.
A hotel room with a bed, bedside table, lamp, potted plant, and a bathroom with a shower, sink, and mirror.
A modern lobby with a staircase, a chandelier, and seating areas.
A restaurant interior with a bar area, wooden tables and chairs, and a modern design.
A modern hotel building with large glass windows and a prominent red sign.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
$83
includes taxes & fees
Nov 22 - Nov 23

Explore the area

View in a map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪2 min walk‬
  • Place, Cegep de Sainte-Foy
    ‪7 min walk‬
  • Place, PEPS
    ‪12 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk, a TV, and a window with curtains.

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(141 reviews)
  • 390 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

A hotel room with a bed, bedside table, lamp, and a desk with a chair.

Standard Studio (Unilofts Building)

7.4 out of 10
Good
(47 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a lamp, and a wardrobe.

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(399 reviews)
  • 390 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a window with curtains.

Deluxe Room, 2 Queen Beds

7.4 out of 10
Good
(10 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

A hotel room with a large bed, a TV, a desk, and a chair.

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(22 reviews)
  • 325 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Universel

3-star hotel in Sainte-Foy-Sillery-Cap-Rouge
Along with an indoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and coffee/tea in a common area.
Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.
Hotel Universel features an indoor pool and a health club. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Hotel Universel is a smoke-free property.

English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 2027-12-31, 006160

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 961 out of 3161 reviews
Rating 8 - Good. 930 out of 3161 reviews
Rating 6 - Okay. 686 out of 3161 reviews
Rating 4 - Poor. 369 out of 3161 reviews
Rating 2 - Terrible. 215 out of 3161 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to all major attractions and very close to food shops Will definitely stay again
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable prices and good rooms.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice staff
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

We had a nice stay. Clean and quite area
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Breakfast buffet
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!! This hotel was great!! Rooms were clean, mattress was comfortable. The pool and spa was incredible!!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and friendly staff . Good location was close to many things . Very convenient.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very nice pool
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were amazing. Mini cold plunge as well :) Staff were super friendly and helpful. Would definitely stay here again for sure.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, pool area was good for our family. Strong shower pressure but beds were a bit firm.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Overall it’s a good hotel. Could use some upgrades, but the sauna, hot tub and cold pool was amazing. Excellent location to travel around the city.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was busy but nice, place is in need of an upgrade (rugs, decor, bathrooms). Room was good and the beds were firm. Great location if you have a car. Nice that it has BP and a bar attached to the hotel.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
It was ok smaller pool then expected, old building but clean
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great room, close to pool. Pool area was nice- but very humid and warm
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was good but the room is excellent and clean.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely designed pool area nice big clean room with good sound isolation
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Great location, fantastic pool! Odd layout, very dark halls.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

It was good and quite .There was no issue with parking. The atmosphere was friendly and welcoming.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool. Boston pizza attached. Nice staff. Clean rooms.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff were excellent. Room was very clean. Some of the hotel could use some work. Overall good.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hallway is a bit dirty but overall the rest is decent
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Decent hotel room with the basic amenities. Beds were on the harder side. Friendly staff.
Stayed 1 night in Jul 2026