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Copthorne Hotel and Resort Queenstown Lakefront

4.0 star property

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Photo gallery for Copthorne Hotel and Resort Queenstown Lakefront

Lobby
Bar (on property)
Breakfast and dinner served, local cuisine
Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Room service
$186
includes taxes & fees
Oct 18 - Oct 19

Explore the area

View in a map
27 Frankton Road, Queenstown, 9300
  • Place, Queenstown Gardens
    ‪3 min walk‬
  • Place, Queenstown Mall
    ‪7 min walk‬
  • Place, Skyline Queenstown
    ‪15 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite

  • 592 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

Superior Room, 2 Double Beds, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds, Lake View

9.2 out of 10
Wonderful
(9 reviews)
  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Double Beds

8.4 out of 10
Very good
(14 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(20 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Superior King Room

  • Sleeps 2

Superior Two Double Room

  • Sleeps 3

Superior King Room With Lake View

  • Sleeps 2

Superior Two Double Room With Lake View

  • Sleeps 3

Junior Suite

  • Sleeps 2

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About this property

Copthorne Hotel and Resort Queenstown Lakefront

4-star hotel in Queenstown City Centre
A restaurant, a bar/lounge, and a hot tub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite.
Copthorne Hotel and Resort Queenstown Lakefront offers 187 accommodations with safes and hair dryers. Satellite television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1894 square feet (176 square meters) include conference space. This business-friendly hotel also offers a hot tub, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Copthorne Hotel and Resort Queenstown Lakefront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Impressions Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (NZD 15 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Impressions Restaurant

Things to do

  • Hot tub
  • Ski storage

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,894 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 40.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.50 for children
  • Covered self parking fee: NZD 15 per day
  • Rollaway bed fee: NZD 40.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Clean. We Care. We Welcome. (Millennium)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Hotel & Resort Lakefront
Copthorne Hotel & Resort Queenstown Lakefront
Copthorne Hotel Lakefront Queenstown
Copthorne Hotel Lakefront Resort Queenstown
Copthorne Lakefront
Copthorne Queenstown Lakefront
Copthorne Queenstown Lakefront Hotel
Copthorne Resort Queenstown
Hotel Copthorne Lakefront Queenstown
Lakefront Hotel Queenstown
Copthorne Hotel Resort Queenstown Lakefront
Copthorne Hotel Resort Lakefront
Copthorne Hotel Queenstown Lakefront
Copthorne Queenstown Lakefront
Copthorne Hotel and Resort Queenstown Lakefront Hotel
Copthorne Hotel and Resort Queenstown Lakefront Queenstown
Copthorne Hotel and Resort Queenstown Lakefront Hotel Queenstown

Copthorne Hotel and Resort Queenstown Lakefront Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 400 out of 1008 reviews
Rating 8 - Good. 379 out of 1008 reviews
Rating 6 - Okay. 157 out of 1008 reviews
Rating 4 - Poor. 51 out of 1008 reviews
Rating 2 - Terrible. 21 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the staff, helpful as due to the size of hotel we had to get directions a couple of times from the lobby to our room in another block/ wing of the hotel. Staff provided a map and other and staff were helpful when asked. The view from our room was gorgeous of the mountains. There is path through a local park which is close by that you can take to the center of Queenstown with restaurants and stores. Ate a couple of times at on site restaurant and service and food was good.
Stayed 3 nights in Jul 2025

8/10 Good

Renee

Liked: Amenities, property conditions & facilities
Management and staff were very helpful and accomodating. Convenient location, walking distance to town. Stayed in a couple of different rooms during my stay, all were good. Recommend the newer upgrade rooms, very quiet with heated bathroom floors, bigger rooms
Stayed 1 night in Jul 2025

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Gaylene

Liked: Cleanliness, amenities
Loved the service and hospitality from staff Very welcome and friendly Only downfall was disturbed sleep and room next door were loud at times(
Stayed 3 nights in Jun 2025

2/10 Terrible

Ian

Stayed 1 night in Jun 2025

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great location and nice staff

Great location, it was clean and the staff were really nice and friendly. The bed was super comfortable, perfect location. The room was just a bit tired, the hotel just needs some minor renovations. It was worth the money we paid for during a long weekend.
Stayed 2 nights in Jun 2025

8/10 Good

Candice, Red Beach

Stayed 5 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful area! Walking distance to downtown and all the amenities
Stayed 3 nights in May 2025

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, convenient stay

Great stay minutes away from the city centre. And most importantly, close to Fergburger
Stayed 2 nights in May 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, amenities
Thought paying for parking was over the top
Stayed 3 nights in May 2025

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service
Room was pretty nice, but we had an issue with the fan in the bathroom, it would not go off, so we called reception and the guy said it will go off after 10 minutes or so, but it did not go off, so we spoke to reception again and the guy said nothing he can do as he was on his own and basically refused to come to the room, we finally got to sleep after a few hours but it stayed on all night, we can out of our room and the electrician onsite was there dnd we told him and he said he would make note of it, then as we went to the next level the housekeeping manager was there and we mentioned to him and he said I bet that was a pain, he said speak with the duty manager who was on reception and she basically said they are on all night, some are louder than others, we don’t know which ones are louder, we mentioned that we had spoken to the guy on reception the night before and that he would not come down to our room and she even said he was not on his own do could have popped to our room, basically it seems nobody knows that the fans are on all night, the staff will not come and help and refuse to come and help, they lie and say they are on there own to get out of coming, and after telling the lady duty manager all this she really did not want to know, she gave us an very lose apology and that was it, didn’t care that the staff had lied to us, I stay in loads of hotels every year and we were looking forward to a night here, if loud fans affect you sleeping do not stop here please!!
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Copthorne.Highly recommended 💯
Stayed 5 nights in May 2025

4/10 Poor

Anne-Marie

Traveled with family
Disliked: Property conditions & facilities
Unfortunately the hotel is tired and one of our rooms had a fridge making noises all night so person did not get much sleep! Housekeeping knocked on her door at 915 am, checked out was 10am!
Stayed 1 night in May 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Deb

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and clean and had everything we needed. We enjoyed the restaurant and bar. The location was perfect as we could walk to shops and restaurants.
Stayed 1 night in Apr 2025

6/10 Okay

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's almost near everything and walkable some of the attractions.
Stayed 4 nights in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 2 nights in Apr 2025

10/10 Excellent

NEIL, Oatley

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Niki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend the Junior Suite
Stayed 2 nights in Apr 2025

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
Overall all was good. Did not like the $15 parking fee nightly. Fortunately found a park on street. Needs totally refurbishment but bed was very comfortable and it was toasty warm. Wonderful meals also.
Stayed 1 night in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our time there and wouldn’t hesitate to return
Stayed 2 nights in Mar 2025

10/10 Excellent

Josie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views of the lake and mountains. Close to Town. Walkable to everything in town. The room was quaint and cozy. The resort is older than some of the newer resorts nicely maintained. The lobby and restaurant has great views. No elevator available to some of the rooms so you will need to carry your luggage. They do have porters to assist. I would recommend this hotel and would return.
Stayed 2 nights in Mar 2025

8/10 Good

Suvrata

Traveled with group
Liked: Cleanliness, room comfort

Enjoyed the stay.

Great location 5 min walk to the centre. Had the Lakeview suite. View was spectacular. Close to airport. Very comfortable bed. Just a bit dated.
Stayed 4 nights in Feb 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely property was very convenient to Queenstown, had beautiful views, and staff were friendly and helpful. We particularly enjoyed an open balcony space on the lounge floor where we could have a drink and sit with friends. All around, an excellent choice for us.
Stayed 1 night in Feb 2025