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Copthorne Hotel & Apartments Queenstown Lakeview

4.0 star property

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Photo gallery for Copthorne Hotel & Apartments Queenstown Lakeview

Breakfast served, local cuisine
Lobby
In-room safe, desk, blackout drapes, iron/ironing board
Exterior
In-room safe, desk, blackout drapes, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Gym
  • Room service

Explore the area

Map
88 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪8 min walk‬
  • Queenstown Mall
    ‪11 min walk‬
  • Skyline Queenstown
    ‪20 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds

8.4 out of 10
Very good
(28 reviews)
  • 366 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 2 Queen Beds, Lake View

8.6 out of 10
Excellent
(32 reviews)
  • 398 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 Queen Bed, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Room, 1 Queen Bed, Lake View

8.0 out of 10
Very good
(20 reviews)
  • 366 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | In-room safe, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.6 out of 10
Excellent
(24 reviews)
  • 474 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Accessible 1 King

Superior Accessible 1 King | In-room safe, desk, blackout drapes, iron/ironing board

Superior Accessible 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Apartment

Living area | 32-inch LCD TV with satellite channels, TV

Apartment

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior 2 Queen Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen Room With Lake View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior 2 Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room With Lake View

  • Sleeps 2
  • 1 Queen Bed

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About this property

Copthorne Hotel & Apartments Queenstown Lakeview

4-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, 24-hour room service, and a meeting room.
Copthorne Hotel & Apartments Queenstown Lakeview offers 85 accommodations with safes and hair dryers. 32-inch LCD televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Copthorne Hotel & Apartments Queenstown Lakeview features a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This eco-certified hotel also offers a library, ski storage, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Copthorne Hotel & Apartments Queenstown Lakeview is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Hillarys Restaurant - This restaurant specializes in local cuisine and serves breakfast only.
The Rocks Cafe & Bar - This bar specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hillarys Restaurant
  • The Rocks Cafe & Bar

Things to do

  • Bicycle storage
  • Gym
  • Hot tub
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Apartments
Copthorne Hotel & Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown
Copthorne Hotel Lakeview
Copthorne Hotel Queenstown
Copthorne Lakeview
Copthorne Lakeview Hotel
Copthorne Queenstown Lakeview
Hotel Copthorne Queenstown
Copthorne Hotel And Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown Lakeview
Copthorne Hotel Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview Hotel
Copthorne Hotel & Apartments Queenstown Lakeview Queenstown

Copthorne Hotel & Apartments Queenstown Lakeview Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 384 out of 1004 reviews
Rating 8 - Good. 408 out of 1004 reviews
Rating 6 - Okay. 148 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Christina

Traveled with group
Disliked: Cleanliness, property conditions & facilities
This property was difficult to find. Parking was limited. Room needs updating and maybe a really thorough clean.
Stayed 1 night in Mar 2025

8/10 Good

gina, sydney

Traveled with partner
Liked: Cleanliness, staff & service
Quiet and charming old hotel with walking distance to the town centre.beautiful views of the lake.
Stayed 4 nights in Mar 2025

8/10 Good

Jeffrey

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to city centre
Stayed 2 nights in Mar 2025

8/10 Good

Ange

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sheetal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Randall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel incredible view from room, hotel food was reasonably priced and very good. Highly recommend
Stayed 2 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good clean and easy parking
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

Liked: Cleanliness

Wouldn’t recommend

Old hotel, large room, nice bathroom. However, situated right next to the main road so it was quite noisy 24/7 - struggled to sleep the 2nd night. I did ask for another room but was told hotel is full. Worth mentioning that the guys in the reception doing the night shift just didn’t have any customer service skills - we went back to the hotel late at night and me and my partner both said “good evening and hello” but no response at all from them. Appalling service. I wouldn’t recommend, I would avoid if I were you. There any many hotels around the area which is probably at the same price but will have better service.
Stayed 2 nights in Mar 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the easy access to covered parking. They offered laundry facilities that we took advantage of as well.
Stayed 2 nights in Feb 2025

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities
Very tired Hotel for the $$
Stayed 3 nights in Mar 2025

4/10 Poor

Norma

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel badly needs refurbishment. Rooms are dated with old furnishings, old fashioned shower over bath and external courtyard area was dank wirh peeling paint. Restaurant wasnt open and its a 20 mim walk into town for food. Very budget hotel.
Stayed 1 night in Mar 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Small rooms dates bathroom very noisy from traffic
Stayed 3 nights in Feb 2025

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from balcony. Very nice rooms. Slight hike to town, however, it is all uphill upon return. Staff helpful snd friendly.
Stayed 1 night in Feb 2025

6/10 Okay

Sarah

Stayed 2 nights in Feb 2025

10/10 Excellent

Josephine

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice lakeside view, within walking distance to city centre.
Stayed 3 nights in Dec 2024

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location on lake and really appreciated the parking
Stayed 1 night in Feb 2025

8/10 Good

Yun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very accommodating, we were able to check in around noon; stored our luggages on the check out day, even arranged a taxi for our 10 people group.
Stayed 3 nights in Feb 2025

10/10 Excellent

Douglas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find in Queenstown

Clean, spacious hotel. Close to town, 15 minute walk. Parking , well equipped, pleasant Staff. Great view from our room. It is slightly dated but that part of it's charm.
Stayed 1 night in Feb 2025

6/10 Okay

Jennifer

Traveled with partner
Buffet breakfast was poor. Not good value for room
Stayed 4 nights in Feb 2025

10/10 Excellent

Coleman

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Not a bad option

Hotel is a bit aged Room size is very good very spacious compared to others 15 mins walk to the town centre but you have to be fit to walk up hills on the way back Everything in Queenstown is expensive So the price is not bad
Stayed 2 nights in Feb 2025

8/10 Good

Hermejune

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the City
Stayed 1 night in Feb 2025