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Copthorne Hotel & Apartments Queenstown Lakeview

4.0 star property

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Photo gallery for Copthorne Hotel & Apartments Queenstown Lakeview

Breakfast served, local cuisine
In-room safe, desk, blackout drapes, iron/ironing board
Apartment, 2 Bedrooms | In-room safe, desk, blackout drapes, iron/ironing board
In-room safe, desk, blackout drapes, iron/ironing board
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Breakfast available
  • Gym
  • Room service
  • Bar

Explore the area

Map
88 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪7 min walk‬
  • Queenstown Beach
    ‪9 min walk‬
  • Church of St Peters
    ‪10 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Superior 2 Queen

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen

  • 366 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Lakeview 2 Queen

In-room safe, desk, blackout drapes, iron/ironing board

Superior Lakeview 2 Queen

  • 398 sq ft
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Lakeview Queen

In-room safe, desk, blackout drapes, iron/ironing board

Superior Lakeview Queen

  • 366 sq ft
  • Lake view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | In-room safe, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

  • 474 sq ft
  • Lake view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Accessible 1 King

Superior Accessible 1 King | In-room safe, desk, blackout drapes, iron/ironing board

Superior Accessible 1 King

  • Sleeps 2
  • 1 King Bed

View all photos for Apartment

In-room safe, desk, blackout drapes, iron/ironing board

Apartment

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Superior 2 Queen Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen Room With Lake View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior 2 Queen Room

In-room safe, desk, blackout drapes, iron/ironing board

Superior 2 Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen Room With Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Superior Queen Room With Lake View

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Express And Suites Queenstown by IHG

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1007)
The price is $251
per night
$289 total
includes taxes & fees
Mar 4 - Mar 5
Holiday Inn Express And Suites Queenstown by IHG

About this property

Copthorne Hotel & Apartments Queenstown Lakeview

4-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, 24-hour room service, and a meeting room.
Copthorne Hotel & Apartments Queenstown Lakeview offers 85 accommodations with safes and hair dryers. 32-inch LCD televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Copthorne Hotel & Apartments Queenstown Lakeview features a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This eco-certified hotel also offers a library, ski storage, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Copthorne Hotel & Apartments Queenstown Lakeview is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Hillarys Restaurant - This restaurant specializes in local cuisine and serves breakfast only.
The Rocks Cafe & Bar - This bar specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Ski shuttle nearby
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hillarys Restaurant
  • The Rocks Cafe & Bar

Things to do

  • Bicycle storage
  • Gym
  • Library
  • Ski storage
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Copthorne Apartments
Copthorne Hotel & Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown
Copthorne Hotel Lakeview
Copthorne Hotel Queenstown
Copthorne Lakeview
Copthorne Lakeview Hotel
Copthorne Queenstown Lakeview
Hotel Copthorne Queenstown
Copthorne Hotel And Apartments Queenstown Lakeview
Copthorne Hotel Apartments Queenstown Lakeview
Copthorne Hotel Apartments Lakeview
Copthorne Hotel & Apartments Queenstown Lakeview Hotel
Copthorne Hotel & Apartments Queenstown Lakeview Queenstown

Copthorne Hotel & Apartments Queenstown Lakeview Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 1001 reviews
Rating 8 - Good. 409 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 50 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jess

Traveled with group
Liked: Staff & service, property conditions & facilities
It was overall a great place to stay very kind staff and lovely people
Stayed 2 nights in Nov 2024

10/10 Excellent

Yoke Sin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great!
Great! Comfortable bed, fluffy pillows, crispy clean smelling sheets. Staff are friendly and helpful. Location is super convenient. Just 10mins walk or 1 min bus ride to City Center. Orbus Buses to the Airport and Arrowtown is right in front of the hotel. Hotel is also a pick up point for private tours.
Stayed 6 nights in Nov 2024

10/10 Excellent

Usha

Traveled with family
Staff were friendly and helpful only poor reception for internet need some new furniture Excellent customer care
Stayed 4 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
We are quite satisfied with the stay. The room is spacious and comfortable. Staff is friendly. We checked in at noon time on a rainy day. The staff at reception understood that we had nowhere to go in the heavy rain. She is very considerate and let us check in early.
Stayed 1 night in Oct 2024

10/10 Excellent

Allan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, handy. Didn’t eat there so can’t comment. Probably showing its age in places. Very clean and nice rooms, staff were lovely and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantastic and cleanliness inside was great. The cleaners were lovely and the front desk staff were amazing. Outside the building could do with a general clean, the entrance driveway had a huge pothole which I hit a couple times which wasnt great as I have low profile tyres on my car.
Stayed 1 night in Oct 2024

10/10 Excellent

moira

Liked: Cleanliness, staff & service, property conditions & facilities
Road works around hotel
Stayed 2 nights in Oct 2024

8/10 Good

ANN

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit noisy as there was road works out the front
Stayed 3 nights in Oct 2024

8/10 Good

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Alex

Traveled with family and small children
Liked: Cleanliness, staff & service
Need better maintenance otherwise location is good
Stayed 1 night in Oct 2024

10/10 Excellent

Laura-Belle

Stayed 3 nights in Sep 2024

10/10 Excellent

Vilma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful and comfortable stay. Their breakfast was great!
Stayed 1 night in Oct 2024

10/10 Excellent

Dinesh

Traveled with family
Liked: Amenities
Good
Stayed 5 nights in Oct 2024

2/10 Terrible

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fairly disappointed that this is a Copthrone hotel. I booked because the Copthrone chain are normally 4-5 star. This is any but. The place is completely empty and heres why; Firstly I was put in a room on ground level right next to road works. I complained and was told that my almost $200 a night was only for a ground floor room and if i wanted to upgrade it was $40. I agreed hoping my stay would get better, spoiler alert, it didn't! This hotel looks like the set of an 1980s horror film. The decor is stuck in the 70s with horrible patterned carpet and scary florencent lighting everywhere. Absolutely every light socket is florencent. The bathroom had cracks in the wall paper, marks up the wall and dirt in the corners. There were basically no amenities offered other than an abitary shower cap, shampoo and conditioner. No hair dryer, no moisturizer, nothing. The hottub was absolutely disgusting. The water was filthy. Half the jets were broken, head rests broken, floating around in the murky water. Oh and its an indoor spa which you guessed it, had florencent lighting. It gave me the absolute creeps, decided not to use it. They even charged me a security deposit... for what? The place is in desperate need of repair and renovation. I can say hand on heart this is the worst hotel I've ever stayed in. For an extra $20 I could have stayed at the Hilton. This could be a great hotel with renovations, even just changing the lighting would help significantly. Instead its empty.
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location great staff beautiful views and nice and close to the cbd
Stayed 4 nights in Jun 2024

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay , staff were great. Good location not far from everything. Plenty of parking. Rooms were great plenty of room for the family. Happy to recommend to all.
Stayed 10 nights in Sep 2024

8/10 Good

Gavin Andrew, Warkworth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. The rooms are clean but a bit tired in areas. Not too far from the town centre and next ro bus stops
Stayed 3 nights in Oct 2024

8/10 Good

Ting

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is awesome
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful view! The apartment was comfortable for our family of four.
Stayed 1 night in Sep 2024

10/10 Excellent

Arijit Prasad

Traveled with family and small children
Very good
Stayed 2 nights in Sep 2024

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel for a quick overnight trip to Queenstown. A 15-minute walk into town, so saved on the parking expense as there is onsite parking at the hotel. The room was a good size, and the beds were incredibly comfortable, our room also had a beautiful view of the lake and mountains too. The Staff at reception were very friendly and helpful. We would stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Camellia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice！！
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Emma

Liked: Staff & service
Handy location with parking available. Comfortable stay
Stayed 2 nights in Sep 2024

8/10 Good

Andrew, Christchurch

Traveled with partner
Liked: Cleanliness, staff & service
Was fine for what we needed for a two night stay, room was clean and tidy. Staff at reception were really helpful and courteous. 10-15min walk into CBD. It was good
Stayed 2 nights in Sep 2024