See all properties

Crowne Plaza Hotel Queenstown by IHG

4.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Exterior
Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace
Bar (on property)
Exterior
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Gym
  • Bar

Explore the area

Map
93 Beach Street, Queenstown, Otago, 9300
  • TSS Earnslaw Steamship
    ‪2 min walk‬
  • Skyline Queenstown
    ‪9 min walk‬
  • Queenstown Gardens
    ‪12 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

  • Mountain view
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Lake View

  • Lake view
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

  • Lake view
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

View from room

Standard Room, 2 Queen Beds, Balcony, Mountain View

  • Mountain view
  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Lake View

  • Lake view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

  • 356 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 356 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

View from room

Standard Room, 1 King Bed, Balcony

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

View from room

Standard Room, 1 King Bed, Balcony, Mountain View

  • Mountain view
  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Private spa tub

Novotel Queenstown Lakeside

  • Hot Tub
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1002)
The price is $132
per night
$151 total
includes taxes & fees
May 14 - May 15
Novotel Queenstown Lakeside

About this property

Crowne Plaza Hotel Queenstown by IHG

4.5-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and 24-hour room service.
Crowne Plaza Hotel Queenstown by IHG offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4.5-star property offers access to a 24-hour business center.

Wireless Internet access is complimentary. This luxury hotel also offers a fitness center, multilingual staff, and ski storage. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Hotel Queenstown by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Children aged 12 and younger eat free breakfast.
Crowne Plaza Hotel Queenstown by IHG has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space

Outdoors

  • Garden
  • In the mountains
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are available for NZD 65 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 597 out of 1000 reviews
Rating 8 - Good. 285 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and walkable anywhere even Queenstown hiking
Stayed 1 night in Jan 2025

10/10 Excellent

Kylie

Stayed 3 nights in Jan 2025

10/10 Excellent

rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. In walking distance of all we wanted to see and do👍
Stayed 2 nights in Jan 2025

2/10 Terrible

Bassam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
inconsiderate to credit the cancelation due to a death in the family.
Stayed 2 nights in Jan 2025

10/10 Excellent

Christiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views are amazing and while it's an older building it's so convenient!
Stayed 2 nights in Jan 2025

10/10 Excellent

Lidia Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Comfort

Great location and comfortable room. Room was on first floor about the restaurant, but that's what you get with hotels dot com. Otherwise, really nice hotel.
Stayed 3 nights in Jan 2025

8/10 Good

Clifford James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff were extremely helpful. Breakfast was good but there are better options around town. If we were to visit Queenstown again it would definitely be one of our options as its location is perfect for access to the town.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

The hotel staff were very friendly and helpful. The room was very nice. The location was excellent!
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2024

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent, central location in Queenstown. Friendly staff and valet parking is easy. Loved our balcony with a beautiful view of the Remarkables.
Stayed 2 nights in Dec 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the center of the Queenstown. With views to the Wakatipu Lake. Very good service from the staff. It is an expensive accommodation especially during the Christmas and New year's festivities. The hotel's restaurant food needs improvement, especially the pizzas. Overall, a very good experience.
Stayed 3 nights in Dec 2024

2/10 Terrible

Xueyi

Disliked: Cleanliness
Stayed 2 nights in Dec 2024

2/10 Terrible

Renchu

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor room, bad services, not worth for the price
Stayed 3 nights in Dec 2024

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

2/10 Terrible

sanjay

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The Air-conditioning waa not working in 3 rooms, that i kept changing. The bath watee was not properly temperature mainntained..it was cold suddenly while showering..
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan Angus Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Chris

Liked: Cleanliness

Average..and that’s being kind

5 stars for the view and location. That’s it. For what you pay and they call this a 5 star hotel, it’s pretty average and showing its age. The rooms when you look closer need a renovation. Pillows are rubbish. The fridge didn’t even close properly. The balcony is fantastic for the view but when it rains it’s useless as no cover. And it’s dirty and needs a good clean. And I wouldn’t give a good rating for the reception we received. Felt like I was doing them a favour being there. Breakfast ain’t great either….worst omelette ever. All in all this was supposed to be a fantastic end to 3 weeks in NZ….I wouldn’t stay here again. The hotel should do itself a favour and see what Crown Towers in Perth does for the same cost.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of it all in queens town! We loved the breakfast. Strongly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

Darren James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and lobby and restaurant are all fantastic. Views from lake view rooms are spectacular. Rooms are good - need a refresh but not overly detractive from all the other fantastic aspects! We will be back. Great time and stay.
Stayed 5 nights in Dec 2024

8/10 Good

Weam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location

It was a beautiful experience and not our first time there. Very clean and tidy and friendly staff. My only negative thing is 5he shower curtain on the bath tub. Wish it could be a glass partition
Stayed 2 nights in Dec 2024

8/10 Good

Paskal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. There is no need for a car.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be back!

Great place to stay in Queenstown. Fantastic location with awesome views. Helpful staff. Would definitely return.
Stayed 1 night in Dec 2024