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Heartland Hotel Queenstown

3.0 star property

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December 2024
January 2025

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Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Gym
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    4 min walk
  • Queenstown Mall
    4 min walk
  • Cookie Time
    5 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    8 min drive

Room options

View all photos for Chalet Quad Room

Chalet Quad Room | Iron/ironing board, free WiFi, bed sheets

Chalet Quad Room

  • 355 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds | Iron/ironing board, free WiFi, bed sheets

Superior Studio, Multiple Beds

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | Iron/ironing board, free WiFi, bed sheets

Standard Triple Room

  • 538 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room | Iron/ironing board, free WiFi, bed sheets

Superior King View Room

  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

  • 538 sq ft
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room | Iron/ironing board, free WiFi, bed sheets

Chalet Studio King Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 323 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet

Iron/ironing board, free WiFi, bed sheets

King Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Iron/ironing board, free WiFi, bed sheets

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Standard Queen And Single Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Super King/Split Room with View

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room with View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Super King/Split Room

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen And Single Room

Iron/ironing board, free WiFi, bed sheets

Superior Queen And Single Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Superior King Room With View

Iron/ironing board, free WiFi, bed sheets

Superior King Room With View

  • Sleeps 2
  • 1 King Bed

View all photos for King Chalet With View

Iron/ironing board, free WiFi, bed sheets

King Chalet With View

  • Sleeps 2
  • 1 King Bed

View all photos for Family Chalet

Iron/ironing board, free WiFi, bed sheets

Family Chalet

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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Front of property

Blue Peaks Lodge

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The price is $141
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$164 total
includes taxes & fees
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About this property

Heartland Hotel Queenstown

3-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning, and laundry facilities.
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This eco-certified hotel also offers a fitness center, ski storage, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Heartland Hotel Queenstown is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Peaks Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 20 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Peaks Restaurant & Bar
  • The Lobby Bar

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • 3 floors
  • 7 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults, and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 370 out of 1048 reviews" "
Rating 8 - Good. 448 out of 1048 reviews" "
Rating 6 - Okay. 168 out of 1048 reviews" "
Rating 4 - Poor. 41 out of 1048 reviews" "
Rating 2 - Terrible. 21 out of 1048 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ganesh

Traveled with family
Disliked: Cleanliness
Manageable family room - could be better and clean
Great location - just 5 min from the lake and everything. Outdated and some things are not clean - just ok. Overall its ok for the location for a family room.
Stayed 4 nights in Aug 2024

8/10 Good

Cherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heartland Hotel is a lovely property set on the slope overlooking Lake Wakatipu. The chalet room is wonderful and spacious with quiet surroundings. It is about 5 mins walk to the main town with shopping and eateries. It’s a nice spot to stay in Queenstown.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a bit old but we loved it and would stay there again.
Stayed 4 nights in Aug 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice. The room was a bit "tired". Needing some updating. Though is was very clean. The reception area was very nice, and employees outstanding.
Stayed 3 nights in Aug 2024

6/10 Okay

Andrew

Liked: Staff & service
Bathrooms in family rooms quite small and in desperate need of renovation. Family room 2 floor set up quite good. Not enough chairs around table, only 3 chairs, one of which was broken. Not enough cutlery and no sharp knives, small things but hospitality basics that they seemed to miss.
Stayed 7 nights in Aug 2024

6/10 Okay

Ross

Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff allowed us to check in earlier as our room was ready. The location is great just a short walk into town
Stayed 1 night in Jul 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was fantastic and its so nice being able to get to Queenstown itself so easily.
Stayed 6 nights in Jul 2024

10/10 Excellent

Darren

Stayed 4 nights in Jul 2024

2/10 Terrible

Ben

Business traveler
Disliked: Property conditions & facilities
- No parking available - Bathroom was in terrible condition - No hot water in shower
Stayed 1 night in Aug 2024

10/10 Excellent

David

Traveled with group
Stayed 4 nights in Jul 2024

8/10 Good

Daxin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8-10 mins walking distance from skyline and Main Street.
Stayed 1 night in Jul 2024

6/10 Okay

Anna

Stayed 1 night in Jul 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provided great views of the surrounding area.
Stayed 2 nights in Jul 2024

8/10 Good

Julie

Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some signs of neglect in the room, but overall a very cool prroperty in a very convenient location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Georgia

Traveled with partner
Liked: Cleanliness, staff & service
Heartland Hotel was a fantastic value option for accommodation and we did get what we expected. Our Chalet room was warm, dry and well equipped however the age was starting to show with chips and cracks on the walls and the single pane windows did certainly let in some road noise as we were right by it (Room 110) Overall, we got what we paid for and it did what we needed it to, not disappointed or satisfied.
Stayed 3 nights in Jun 2024

8/10 Good

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was a great central location and overall lovely accommodation. Other than the bathroom in our unit needing some upgrades.
Stayed 1 night in Jun 2024

10/10 Excellent

Jaimee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable and affordable. Value for money in Queenstown.
Stayed 1 night in Jun 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Very clean and tidy albeit a little dated in the bathroom facilities in my room. Room was nice and warm and good parking.
Stayed 1 night in Jun 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Beds & pillows need replacing. Very bad night sleep when bed is so soft and pillows are very thin. Even adding towels under the pillows didnt help. Such a shame cause everything else was as expected.
Stayed 2 nights in Jun 2024