See all properties

Rendezvous Heritage Hotel Queenstown

4.5 star property

Choose dates to view prices

Photo gallery for Rendezvous Heritage Hotel Queenstown

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Exterior
Property amenity
Reception
Studio Suite, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • TSS Earnslaw Steamship
    ‪19 min walk‬
  • Skyline Queenstown
    ‪3 min drive‬
  • Queenstown Gardens
    ‪5 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪12 min drive‬

Room options

View all photos for Studio Suite, Lake View

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite, Lake View

  • 474 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Lakeview

  • 947 sq ft
  • Lake view
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, Lake View

Deluxe Room, Lake View | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room, Lake View

  • 279 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Room Non-Lakeview

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for 2 Bedroom Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

2 Bedroom Studio Suite Non-Lakeview

  • 947 sq ft
  • Sleeps 8
  • 2 King Beds and 1 Double Sofa Bed OR 4 Twin Beds and 1 Double Sofa Bed

View all photos for Studio Suite Non-Lakeview

In-room safe, desk, blackout drapes, iron/ironing board

Studio Suite Non-Lakeview

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Deluxe Room Non-Lakeview

Family Deluxe Room Non-Lakeview | Miscellaneous

Family Deluxe Room Non-Lakeview

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Executive Room Non-Lakeview

Executive Room Non-Lakeview | In-room safe, desk, blackout drapes, iron/ironing board

Executive Room Non-Lakeview

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

Building design

Kamana Lakehouse

  • Hot Tub
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (427)
The price is $197
per night
$227 total
includes taxes & fees
Apr 27 - Apr 28
Kamana Lakehouse

About this property

Rendezvous Heritage Hotel Queenstown

4.5-star Queenstown hotel with restaurant
Along with an indoor pool, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Rendezvous Heritage Hotel Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and an indoor pool, Rendezvous Heritage Hotel Queenstown provides a hot tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 3078 square feet (286 square meters) include a conference center. This luxury hotel also offers a fitness center, a library, and a terrace. Parking is available onsite for a surcharge.

Rendezvous Heritage Hotel Queenstown has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Covered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mackenzies Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Ski storage
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (3,078 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 13 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 1 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Covered self parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from January to December
Pool access available from 6:00 AM to 11:00 PM

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown
Rendezvous Heritage Queenstown
Rendezvous Heritage Hotel Queenstown Hotel
Rendezvous Heritage Hotel Queenstown Queenstown
Rendezvous Heritage Hotel Queenstown Hotel Queenstown

Rendezvous Heritage Hotel Queenstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 598 out of 1011 reviews
Rating 8 - Good. 294 out of 1011 reviews
Rating 6 - Okay. 73 out of 1011 reviews
Rating 4 - Poor. 25 out of 1011 reviews
Rating 2 - Terrible. 21 out of 1011 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Crisma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No comments
Stayed 2 nights in Jan 2025

4/10 Poor

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was a returning customer having stayed several years ago at this Hotel and had a good experience. This time however I did not have a great experience when my room wasnt ready at 3pm as per the check in time. We had to wait to 4pm to check in and then was sent to the wrong room so couldnt access the room. Before returning to the hotel for our next booking (a few days later) I rang to ask to speak to the manager to ask if we could check in earlier and left a message. The person said the magare would call me when they came out if their meeting. Teh manager never called that day or the next or at all. Dissapointing experience for me and would not stay again at this hotel or reccomend to others.
Stayed 1 night in Jan 2025

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, room comfort
Nice hotel, rude staff
Very nice hotel, but staff was found to be quite rude. We asked for ice and at first they politely delivered it to our room. Next day they told us to go downstairs to the bar and we were rudely told there is no more ice. lol Really?! wow, no ice at a bar. Ok. Whatever, other than that, the rooms were well maintained, pretty close to the heart of Queenstown (we took a bus right across the street from hotel which was nice, since it was quite cold out) but definitely within walking distance. Overall, this was a nice stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely large rooms with nice outdoor balcony. Swimming pool and a 15 minute walk to main shopping in Queenstown
Stayed 1 night in Jan 2025

4/10 Poor

manuela

Stayed 1 night in Jan 2025

6/10 Okay

Trina

Liked: Cleanliness
Overpriced average hotel
Average hotel, overpriced for what you get. Pool facilities not large enough for amount of rooms. Pool not heated, was too cold to swim comfortably. Average bar with extremely limited drink selection. Would be nice if hotel could support local and showcase local beers and wines. Overall disappointing.
Stayed 1 night in Jan 2025

2/10 Terrible

Linda

Traveled with family
Disliked: Staff & service
I had an extremely disappointing experience at this hotel. The manager lied about the room not being ready, claiming it was due to maintenance when it was actually just housekeeping. Check-in was delayed by two hours, and they didn’t offer to take our bags for us. Compensation was only offered after disagreement, and even then, it was a free drink voucher. Since I don't drink alcohol, they awkwardly suggested chocolate milk - hardly appropriate. Later that evening, we overheard staff at the bar openly and unprofessionally discussing the incident. To make matters worse, when I tried to use the drinks voucher for a mocktail (priced the same as beer), I was told it could only be used for soft drink, despite reception telling me otherwise. At dinner, the restaurant had run out of chicken for the pasta which was incredibly frustrating as I then had to go without or with a seafood alternative for added cost. The supposed $10 housekeeping discount they offer is a complete ruse – we weren’t allowed to apply it to the lunch we had at the restaurant upon checkout. Overall, this was an unprofessional and poorly managed experience. I would not recommend this hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab place to stay. Room was large and clean, with nice amenities. Easy 15 walk to city centre, so close to shops, dining etc. We didn’t eat at the onsite restaurant, but bought coffees and the staff were very friendly. Pool, spa, sauna and gym were lovely and great to use after a day out enjoying beautiful Queenstown. Would highly recommend the Heritage Hotel Queenstown.
Stayed 2 nights in Jan 2025

10/10 Excellent

Zhao Jian

Stayed 2 nights in Jan 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

MOHAMMED

Stayed 3 nights in Oct 2024

10/10 Excellent

Alexandra

Stayed 1 night in Jan 2025

6/10 Okay

Dr Anna, Sydney

Stayed 3 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the action!
Nice hotel within a 15 minute walk of Queenstown. Friendly service, clean rooms and comfortable beds.
Stayed 1 night in Dec 2024

2/10 Terrible

SENG HOCK

Stayed 3 nights in Dec 2024

10/10 Excellent

LAKSHMI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the surrounds of the property

10/10 Excellent

joe

Liked: Property conditions & facilities
Great quieter place
Stayed 1 night in Dec 2024

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel near town
A nice, comfortable hotel in walking distance of town. Super service, nice restaurant, pool and hot tub. Only improvement I would recommend is to heat the pool water a little warmer. It was pretty chilly.
Fabulous view from the hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Ravi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay...wonderful facilities; exceptional staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Nicole

Stayed 1 night in Dec 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again in the future
Stayed 1 night in Dec 2024

10/10 Excellent

Binyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Average
The hotel itself was ok. But the service was terrible. Both the front desk staff and the phone staff could not speak English well, and could not answer basic questions about the hotel. At such a special NZ spot as Queenstown surely it would be better to be at least front-staffed by Kiwis.
Stayed 1 night in Dec 2024

6/10 Okay

Preeti, Tarneit

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is ok and has good location. Good to know that the rooms do not have any robes to be used by guests during your stay. Car parking is $15 per day. On a busy day you may not get parking even if u pay. Horrible condition of exhaust in bathrooms.
Stayed 4 nights in Dec 2024