*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a seasonal outdoor pool and an indoor pool, Heritage Queenstown provides a spa tub and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.
Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 3078 square feet (286 square meters) include a conference center. This luxury hotel also offers a fitness center, a library, and a terrace. Parking is available onsite for a surcharge.
Heritage Queenstown has designated areas for smoking.
- Barbecue grill(s)
- Library
- Number of indoor pools - 1
- Number of outdoor pools - 1
- Number of hot tubs - 1
- Elevator
- Fitness facilities
- Number of bars/lounges - 1
- 24-hour front desk
- Covered parking
- Conference space
- Porter/bellhop
- Meeting rooms
- Tours/ticket assistance
- Dry cleaning/laundry service
- Free WiFi
- Self parking (surcharge)
- Pool sun loungers
- Sauna
- Computer station
- Outdoor seasonal pool
- Wheelchair accessible
- Safe-deposit box at front desk
- Conference space size (meters) - 286
- Ski storage
- Terrace
- Luggage storage
- Breakfast available (surcharge)
- Number of restaurants - 1
- 24-hour business center
- Concierge services
- Conference space size (feet) - 3078
- Gift shops or newsstand
- Conference center
- Designated smoking areas
- Ballroom
- Banquet hall
- Pool umbrellas
- Laundry facilities
- Total number of rooms - 175
- Television in common areas
- Number of floors - 4
- Number of buildings/towers - 4
- Wedding services
- Garden
- Multilingual staff
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of indoor pools - 1
- Number of outdoor pools - 1
- Free WiFi
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Refrigerator
- Free cribs/infant beds
Room Amenities
Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
- Air conditioning
- Television
- Cable/satellite TV service
- Free newspaper
- Refrigerator
- Daily housekeeping
- Phone
- Free local calls
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Desk
- Premium TV channels
- Wireless internet access
- Blackout drapes/curtains
- In-room massage available
- Satellite TV service
- Free WiFi
- LCD TV
- TV size: 49
- TV size measurement: inch
- Free cribs/infant beds
- Towels provided
- Bedsheets provided
- Number of beds 3
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair accessible path of travel
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Braille or raised signage
- Wheelchair-accessible path to elevator
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
Nearby Activities
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snowboarding nearby
- Golfing nearby
- Parasailing nearby
- Mountain biking nearby
- Skydiving nearby
- Downhill skiing nearby
- Ziplining nearby
- Rafting nearby
- Ecotours nearby
- Segway rental/tour nearby
- Ski lessons available nearby
- Bicycle rentals on site
- Ski equipment rental shops nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Sailing nearby
- Scooter/moped rentals nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: NZD 100 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
- Covered self parking fee: NZD 15 per night
- Rollaway bed fee: NZD 60 per night
- Credit card charges are subject to a surcharge of 1.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 10 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Security system
Staff does not wear personal protective equipment
Mobile key entry is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 13
Social distancing measures are not in place
Contactless check-in is available
Carbon monoxide detector
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Children 13 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are available for NZD 60 per night.
- Free cribs (infant beds)!
Pet Policy
- Pets not allowed
We should mention
The seasonal pool will be open from January to December.
Pool access available from 6:00 AM to 11:00 PM.
Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Heritage Hotel Queenstown
- Heritage Queenstown
- Queenstown Heritage
- Heritage Queenstown Hotel Queenstown
- Queenstown Heritage Hotel
- Heritage Queenstown Hotel
- Heritage Queenstown Hotel
- Heritage Queenstown Queenstown
- Heritage Queenstown Hotel Queenstown
Awards & Affiliations
Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- Qualmark Sustainable Tourism Business Award
National Rating
Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.
Hotel Reviews
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