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Hidden Lodge Queenstown

4.0 star property

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Photo gallery for Hidden Lodge Queenstown

Outdoor spa tub
Aerial view
Premium bedding, down comforters, pillowtop beds, minibar
View from room
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Housekeeping
  • Room service
  • Spa
  • Gym
  • Air conditioning

Explore the area

Map
28 Evergreen Place, Sunshine Bay, Queenstown, 9300
  • Steamer Wharf
    ‪5 min drive‬
  • SKYCITY Wharf Casino
    ‪5 min drive‬
  • Ben Lomond Walkway
    ‪11 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪14 min drive‬

Room options

View all photos for Wha Suite

Premium bedding, down comforters, pillowtop beds, minibar

Wha Suite

  • 538 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Rua Suite

Premium bedding, down comforters, pillowtop beds, minibar

Rua Suite

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Toru Suite

Premium bedding, down comforters, pillowtop beds, minibar

Toru Suite

  • 430 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Tahi Suite

Premium bedding, down comforters, pillowtop beds, minibar

Tahi Suite

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Use of Hidden Lodge

Premium bedding, down comforters, pillowtop beds, minibar

Exclusive Use of Hidden Lodge

  • Mountain view
  • Sleeps 10
  • 4 King Beds

View all photos for Two Bedroom (Rua & Toru)

Two Bedroom (Rua & Toru) | View from room

Two Bedroom (Rua & Toru)

  • Mountain view
  • Sleeps 5
  • 2 King Beds

Similar properties

Building design

Kamana Lakehouse

  • Hot Tub
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (396)
The price is $366
per night
$420 total
includes taxes & fees
Feb 20 - Feb 21
Kamana Lakehouse

About this property

Hidden Lodge Queenstown

4-star B&B in Sunshine Bay
This smoke-free bed & breakfast features a full-service spa, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, a sauna, a hot tub, and a library are onsite.
Hidden Lodge Queenstown offers 4 air-conditioned accommodations with DVD players and minibars. These individually decorated and furnished accommodations have separate sitting areas and include desks and dining tables. Pillowtop beds feature down comforters and premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries.

This Queenstown bed & breakfast provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the bed & breakfast include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the bed & breakfast's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open select days.
The bed & breakfast offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. In addition to a full-service spa, Hidden Lodge Queenstown features a hot tub and a sauna. This eco-certified bed & breakfast also offers a fitness center, a library, and a terrace. Wedding services and tour/ticket assistance can be provided. Complimentary uncovered self parking is available on site.

Hidden Lodge Queenstown is a smoke-free property.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Ski shuttle nearby
  • Free uncovered self parking on site

Food and drink

  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Ski equipment rentals
  • Ski storage
  • Spa tub
  • Wine tours

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 5:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 12 and younger are not allowed at this property; All guests older than 12 are welcome
Rollaway/extra beds are available for NZD 200.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: NZD 200.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Evergreen Lodge Queenstown
Evergreen Queenstown
Hidden Lodge Queenstown
Hidden Queenstown
Hidden Queenstown B&B
Hidden Lodge Queenstown
Hidden Lodge
Hidden Queenstown
Bed & breakfast Hidden Lodge Queenstown Queenstown
Queenstown Hidden Lodge Queenstown Bed & breakfast
Bed & breakfast Hidden Lodge Queenstown
Hidden Lodge Queenstown Queenstown
Hidden
Evergreen Lodge
Hidden Queenstown Queenstown
Hidden Lodge Queenstown Queenstown
Hidden Lodge Queenstown Bed & breakfast
Hidden Lodge Queenstown Bed & breakfast Queenstown

Hidden Lodge Queenstown Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 64 out of 76 reviews
Rating 8 - Good. 8 out of 76 reviews
Rating 6 - Okay. 3 out of 76 reviews
Rating 4 - Poor. 0 out of 76 reviews
Rating 2 - Terrible. 1 out of 76 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Queenstown
The best place to stay in Queenstown. Quiet, a world class view, perfect rooms, great breakfast. Wendy and David are great hosts and assisted us greatly in making our stay in Queenstown wonderful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Claire, danville

Nice staff and location!
Stayed 2 nights in Feb 2024

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place to stay- more like a home than a hotel. David and Wendy were terrific hosts. Excellent soy latte and perfect poached eggs on sourdough for breakfast. We also availed ourselves of the hot tub which takes a while to prepare, but is amazing to sit out on a cool evening and watch the spectacular lightshow of the Remarkables at sunset. Would definitely return!
Stayed 2 nights in Nov 2023

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The property manager is a great cook, he made very nice breakfast. During our stay, we had captured the southern light on the deck! That was amazing.
Stayed 4 nights in Apr 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifth and last night in the lodge. We were the only guests so had the place to ourselves. Service and breakfast were excellent. The stays here did make for a memorable honeymoon.
Stayed 1 night in Mar 2022

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this property whilst on honeymoon. Once again, we were the only guests in the lodge. Service as previous was excellent and the breakfast was excellent also. We did use the hot tub in this instance which was nice but requires some notice and we thought it was a bit pricey at $80.
Stayed 2 nights in Mar 2022

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a memorable stay for a memorable occasion. We were the only guests in the lodge at the time and this made it extra special. We subsequently decided to stay 3 more nights at the end of the trip. Breakfast was fantastic. Hosts were very pleasant and responsive.
Stayed 2 nights in Mar 2022

10/10 Excellent

Armin

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We took a bit of a chance on staying slightly further out of the town, and in a boutique lodge. It paid off, the stay was incredible. Staff were wonderful, informative, helpful and efficient. The views and location were world class. We enjoyed everything about the Hidden Lodge. Thanks for having us!!
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful location with beautiful facilities and outstanding service. Hidden Lodge gave us the quiet, relaxed break we needed. Thoroughly recommend a stay here.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view, awesome hosts. Great facilities highly recommend
Stayed 2 nights in Mar 2021

10/10 Excellent

Karina R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful place! The view is amazing, the family stayed in Wha suite, very spacious. Breakfast is slso very good!
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Staff member negligence results in accident
I booked this picturesque location for my solo holiday and ended up spending the whole holiday in hospital or in bed with a broken foot due to an accident that happened due to the negligence of the hotel. The stairs to my hotel room were unlit on my second night and I fell down the last few stairs and broke my foot. Not only that, the only staff member on duty was drinking a beer and making banana bread in the kitchen rather than ensuring that the hotel was adequately lit for the evening and ensuring the safety of guests. I wanted so much to give this hotel a great rating, but I cannot, as not only did this happen to ruin the holiday, but the hotel management refused to take any responsibility for their negligence. If this were a bigger hotel chain, this would have been handled immediately. Instead I have been out of pockets thousands of dollars in medical expenses and didn't have a holiday at all. This is a good lesson to not book a small private hotel, because the after-care is just not professional.
Stayed 4 nights in Aug 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous weekend
Claudia and the team contribute to make this a gem in Queenstown. We only stayed the weekend but the friendly welcome and superb quality of the accommodation made us wish we had stayed longer. this is a 5* plus location.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Claudia,Ali and Chris great hosts.Need car as out of town but worth staying there for the hospitality and views.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The name of the property says it all. It feels like you are in the middle of nowhere on a mountain lake, but you are only minutes from the town center.
Stayed 2 nights in Aug 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Lodge too good to remain "hidden"......
I had the most amazing experience. Outstanding customer service from Claudia, Chris, Laura, Lisa, and Kristen. From the time I booked to my arrival was first class. Its the little things and attention to detail that make a stay memorable and I will definitely return and bring friends next time. Hot towel rack in the bathroom, electric blankets, complimentary snacks and drinks in your room, hot breakfast with eggs cooked to order. Fresh made yogurt with granola, fresh fruit was awesome as well. The view from my room could have been mistaken for a postcard. I'll be back!!!
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
My husband and I stayed here for our honeymoon and we were welcomed with prolonged talking on arrival. We just wanted to get our rooms but instead got an extended tour/talk. We enjoyed elements of our stay such as the wonderful Lisa who always had a smile on her face and seemed genuinely keen to help. The beautiful brownies, antipasto platters, stocked mini bar fridge (except one of the bottles of beer was expired - yes I double checked to make sure I wasn't looking at the manufacturing date) and yummy breakfasts. There is a key problem with the business model of Hidden Lodge. Having the single staff member that is rostered on (or at times 2) be the front office, chef, gardener,cleaner etc. The look of being completely worn out was written all over their faces, and it made it hard for us to fully relax and ask for things we needed. This would not be a problem at other hotels, as the staff would be there 24/7 to assist. The second issue we had was the lack of basic amenities you expect in any accommodation, i.e. a microwave. You cannot heat any food up by yourself without the help of the staff. They also lock the microwave at night, so on my honeymoon, while paying prices reflective of a 5 star service, I had to use the oven to heat up my food myself. Additionally, the assistant manager Chris while friendly and mostly willing to help, sometimes had a tone which was not always professional, and it appeared the standard of service at the start of our stay quickly dwindled.
Stayed 7 nights in Jul 2019

10/10 Excellent

ash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ....................... ................................
Stayed 1 night in Jul 2019

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Such a great place with just four rooms. Claudia was an amazing host.
Stayed 1 night in Jun 2019