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Novotel Queenstown Lakeside

4.0 star property

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Photo gallery for Novotel Queenstown Lakeside

Golf
View from room
1 bedroom, minibar, in-room safe, desk
Private spa tub
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Gym
  • Room service
$156
includes taxes & fees
Sep 18 - Sep 19

Explore the area

View in a map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Mall
    ‪2 min walk‬
  • Queenstown Gardens
    ‪3 min walk‬
  • Skyline Queenstown
    ‪10 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Lakeside

1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(20 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(55 reviews)
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | 1 bedroom, minibar, in-room safe, desk

Double Room, 2 Double Beds, Lakeside

8.2 out of 10
Very good
(10 reviews)
  • 280 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

1 bedroom, minibar, in-room safe, desk

Standard Double Room, 2 Double Beds, View

8.4 out of 10
Very good
(21 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed, View

8.4 out of 10
Very good
(17 reviews)
  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Free WiFi
  • Restaurant
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About this property

Novotel Queenstown Lakeside

4-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a hot tub, valet parking, and 24-hour room service. Housekeeping is available on request.
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Queenstown Lakeside features a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. Event facilities measuring 646 square feet (60 square meters) include conference space. This family-friendly hotel also offers multilingual staff, ski storage, and tour/ticket assistance. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Novotel Queenstown Lakeside has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 537 out of 1010 reviews
Rating 8 - Good. 318 out of 1010 reviews
Rating 6 - Okay. 111 out of 1010 reviews
Rating 4 - Poor. 24 out of 1010 reviews
Rating 2 - Terrible. 20 out of 1010 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tianhui

Stayed 2 nights in May 2025

6/10 Okay

Evan

Liked: Cleanliness
Disliked: Amenities
Nothing special about the property aside from proximity to the city. Room was very average for 250+ a night
Stayed 2 nights in May 2025

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the heart of Queenstown great hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mint scenary
Stayed 1 night in May 2025

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2025

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean room, bed was very comfortable. Coffee machine, robes and a small balcony with views of the lake. No mini bar. Good customer service. Would stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

kristyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff have been absolutely fantastic, especially with all the minor things you don’t think off but makes your stay feel much nicer and easier to relax. From the morning staff at breakfast to the valet parking team to the house keeping. Everyone has been so polite and helpful.
Stayed 4 nights in May 2025

8/10 Good

Kay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Holiday

Fabulous location in Queenstown, close to town central and many attractions. Restaurants and bars within walking distance, plus plenty of shopping. Meals at hotel on high cost side, but plenty of choices around the area with different cuisines. Room on small side and unfortunately my stay, road works right outside my room started 7am each morning.
Stayed 3 nights in May 2025

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff on arrival was dismissive and not at all helpful especially when we were trying to find out where to park our car. Room clean close to town. We will not stay there again
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

WEN

Liked: Cleanliness
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location of this hotel!
Stayed 7 nights in Apr 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room had a great view but is due for a renovation.
Stayed 3 nights in Apr 2025

6/10 Okay

jENNIFER

Liked: Staff & service
Disliked: Cleanliness
Had to ask for room service twice.
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel must stay

Beautiful hotel right downtown Queenstown with stunning lake views. Highly recommended this hotel and staff was amazing and so friendly.
Stayed 4 nights in Apr 2025

4/10 Poor

Raj

Disliked: Cleanliness
Had a Terrible experience with respect to parking and rooms were not clean till 5pm all days. So overall far below expectations experience. Will not visit this property again
Stayed 3 nights in Apr 2025

8/10 Good

May Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Sebastian

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel is ok but nothing special. Service could improved with regard to explanation of hotel amenities.
Stayed 2 nights in Apr 2025

6/10 Okay

K

Traveled with family
Stayed 1 night in Apr 2025

4/10 Poor

Maria

Stayed 4 nights in Apr 2025

10/10 Excellent

Patrick Joseph O

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the staff very helpful, excellent location. Central to the town.
Stayed 2 nights in Apr 2025

6/10 Okay

T G A Buma

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Messed a lot of things up on a simple booking

Very average reception service. Messages were not received or acted on. Like requesting connecting rooms. Requesting late checkout. Messed up booking, told at arrival only one room booked, when there was clearly two. I would say inexperienced front desk staff.
Stayed 1 night in Apr 2025

4/10 Poor

Gemma

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was clean but very old. My door to outside kept opening in the night because it wouldn’t latch. The bathroom is very old and needs a revamp. Cobwebs and dirty windows. For $360 a night it’s not worth it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jianming

Stayed 1 night in Dec 2024

8/10 Good

scott

Stayed 1 night in Mar 2025