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Novotel Queenstown Lakeside

4.0 star property

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Photo gallery for Novotel Queenstown Lakeside

Private spa tub
Indoor spa tub
Minibar, in-room safe, desk, iron/ironing board
View from room
Golf

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Queenstown Gardens
    ‪1 min walk‬
  • Queenstown Beach
    ‪2 min walk‬
  • Church of St Peters
    ‪2 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Lakeside

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lakeside

  • 280 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside | Minibar, in-room safe, desk, iron/ironing board

Double Room, 2 Double Beds, Lakeside

  • 280 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds, View

Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 2 Double Beds, View

  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, View

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, View

  • 291 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express And Suites Queenstown by IHG

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (1008)
The price is $293
per night
$337 total
includes taxes & fees
Feb 21 - Feb 22
Holiday Inn Express And Suites Queenstown by IHG

About this property

Novotel Queenstown Lakeside

4-star hotel in Queenstown City Centre
A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a hot tub, valet parking, and 24-hour room service. Housekeeping is available on request.
Novotel Queenstown Lakeside offers 273 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Queenstown Lakeside features a hot tub and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. Event facilities measuring 646 square feet (60 square meters) include conference space. This family-friendly hotel also offers multilingual staff, ski storage, and tour/ticket assistance. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Novotel Queenstown Lakeside has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Elements - This restaurant serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Czech, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (NZD 45 per night); discounts available
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 37 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Ski passes
  • Ski storage
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately NZD 37 per person
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Nearby parking fee: NZD 45 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Novotel Queenstown Lakeside Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 1001 reviews
Rating 8 - Good. 326 out of 1001 reviews
Rating 6 - Okay. 105 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa Fay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and efficient. The room was quiet and the shower was awesome!! Was clean and tidy. Would highly recommend to anyone.
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher Robin

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything in the town. Spotlessly clean and staff were friendly and professional. Parking was expensive.
Stayed 5 nights in Oct 2024

6/10 Okay

Amy, North Nowra

Liked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Abby

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent location. Valet parking is expensive and more than other hotels. Rooms are dated and tired. Bathrooms need updating.
Stayed 1 night in Oct 2024

8/10 Good

Dáire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Megan

Traveled with group
Liked: Cleanliness, property conditions & facilities
The room was a decent size and the beds were comfortable. Location of the hotel is very convenient. The staff member that checked us in was lovely but the other staff were less than friendly to my friend I was travelling with, and other guest interactions I noticed. It wasn’t until the morning of checking out I noticed my sheets had blood-like/copper-coloured stains. Also on the ground floor you can’t open the outside door without a bunch of people staring directly into your room from only about 2m away.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

SRGJAN, Bexley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

C F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location and buffet breakfast for families. Parking is $50 a night extra but worth it
Stayed 2 nights in Oct 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

John, Cashmere

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 12 nights in Sep 2024

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, staff were very helpful. Building and rooms are a bit old. A bit expensive.
Stayed 2 nights in Oct 2024

10/10 Excellent

Murray Robert

Traveled with partner
Great place to stay not new but who cares great spot
Stayed 5 nights in Oct 2024

6/10 Okay

Aaron

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
The size of the rooms was too small for two adults and two kids. It shouldn't have been available for a booking of this size.
Stayed 1 night in Oct 2024

10/10 Excellent

Amit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property conveniently located on the lakefront. Lots of dining options and the staff are very courteous and helpful.
Stayed 3 nights in Oct 2024

6/10 Okay

Jonas

very expensive valet parking
Stayed 1 night in Oct 2024

8/10 Good

James Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very helpful staff. The hotel is very clean and tidy. Only down side was the spa facility was closed during our stay.
Stayed 4 nights in Sep 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location would stay again
Stayed 5 nights in Sep 2024

8/10 Good

Jonas

Traveled with family
Liked: Property conditions & facilities
great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the lake, lovely atmosphere, and a great selection to be had if dining in for breakfast
Stayed 7 nights in Sep 2024

8/10 Good

winton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good but they charged $35-$45 a day for parking. Wasn’t to happy to find this out when we arrived
Stayed 3 nights in Sep 2024

10/10 Excellent

Graham

Location
Stayed 3 nights in Sep 2024

10/10 Excellent

Iida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who went above and beyond, especially on a little girls birthday!
Stayed 6 nights in Sep 2024

8/10 Good

Hung Wai Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024