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Oaks Queenstown Shores Resort

4.5 star property

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Photo gallery for Oaks Queenstown Shores Resort

Exterior
50-inch LCD TV with digital channels
Reception
Premium bedding, desk, iron/ironing board, WiFi
Premium bedding, desk, iron/ironing board, WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

Map
327-343 Frankton Road, Queenstown, 9197
  • Queenstown Gardens
    ‪3 min drive‬
  • TSS Earnslaw Steamship
    ‪4 min drive‬
  • Skyline Queenstown
    ‪4 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪6 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Lake View

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 1 Bedroom, Lake View

  • 592 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Lake View

Premium bedding, desk, iron/ironing board, WiFi

Room, 2 Bedrooms, Lake View

  • 1012 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 1 Bedroom, Lake View (No Housekeeping Service)

  • 592 sq ft
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Lake View (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms, Lake View (No Housekeeping)

  • 1259 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Lake View

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms, Lake View

  • 1259 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 3 King Beds OR 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Bedrooms, Lake View (No Housekeeping Service)

Premium bedding, desk, iron/ironing board, WiFi

Room, 2 Bedrooms, Lake View (No Housekeeping Service)

  • 1012 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 2 King Beds

View all photos for Penthouse, 2 Bedrooms (with SPA (No Housekeeping))

Private spa tub

Penthouse, 2 Bedrooms (with SPA (No Housekeeping))

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 2 Bedrooms (with SPA)

Private spa tub

Penthouse, 2 Bedrooms (with SPA)

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Penthouse, 4 Bedrooms

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 4 Bedrooms

  • 1776 sq ft
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 4 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 4 Bedrooms (No Housekeeping)

  • 1776 sq ft
  • 4 bedrooms
  • 4 bathrooms
  • Lake view
  • Sleeps 8
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Penthouse, 2 Bedrooms

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 2 Bedrooms

  • 807 sq ft
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 2 Bedrooms (Lake Side, No Housekeeping)

  • 1012 sq ft
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 2 Bedrooms (Lake Side)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 2 Bedrooms (Lake Side)

  • 1012 sq ft
  • 2 bathrooms
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms (Lake Side)

  • 1259 sq ft
  • 3 bathrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Penthouse, 2 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 2 Bedrooms (No Housekeeping)

  • 807 sq ft
  • 2 bathrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 3 Bedrooms (No Housekeeping)

  • 1399 sq ft
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel (No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel (No Housekeeping)

  • 248 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 3 Bedrooms

Premium bedding, desk, iron/ironing board, WiFi

Penthouse, 3 Bedrooms

  • 1399 sq ft
  • 3 bathrooms
  • Partial lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

Premium bedding, desk, iron/ironing board, WiFi

Apartment, 3 Bedrooms (Lake Side, No Housekeeping)

  • 1259 sq ft
  • 3 bathrooms
  • Lake view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds OR 3 King Beds

View all photos for Room (Hotel)

Premium bedding, desk, iron/ironing board, WiFi

Room (Hotel)

  • 248 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Penthouse

Living area | 50-inch LCD TV with digital channels

2 Bedroom Penthouse

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed OR 2 King Beds

View all photos for Hotel Room

Premium bedding, desk, iron/ironing board, WiFi

Hotel Room

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Lake Side

Living area | 50-inch LCD TV with digital channels

2 Bedroom Lake Side

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed OR 2 King Beds

View all photos for Two Bedroom Lake View Apartment

50-inch LCD TV with digital channels

Two Bedroom Lake View Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Penthouse

Living area | 50-inch LCD TV with digital channels

3 Bedroom Penthouse

  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for One Bedroom Lake View Apartment

Living area | 50-inch LCD TV with digital channels

One Bedroom Lake View Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for 3 Bedroom Lake Side

Interior

3 Bedroom Lake Side

  • Sleeps 6
  • 2 Twin Beds and 2 King Beds

View all photos for Four Bedroom Penthouse

Living area | 50-inch LCD TV with digital channels

Four Bedroom Penthouse

  • Sleeps 8
  • 4 King Beds

View all photos for 2 Bedroom Penthouse With Spa

Living area | 50-inch LCD TV with digital channels

2 Bedroom Penthouse With Spa

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 1 King Bed

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About this property

Oaks Queenstown Shores Resort

4.5-star Queenstown apartments with premium bedding
This smoke-free aparthotel features WiFi in public areas, self parking, and a 24-hour front desk. An area shuttle is free. Additionally, express check-out and tour/ticket assistance are onsite. Each apartment provides a refrigerator and an electric kettle, plus WiFi and an LCD TV with digital channels. Additional amenities include premium bedding, a hair dryer, and a shower. Change of towels is available on request.
Oaks Queenstown Shores Resort offers 84 accommodations with hair dryers and irons/ironing boards. Beds feature premium bedding. 50-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones.

The recreational activities listed below are available either on site or nearby; fees may apply.
Oaks Queenstown Shores Resort features ski storage, tour/ticket assistance, and express check-out. Wireless Internet access is available for a surcharge. A complimentary area shuttle within 2 kilometers is available for guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Oaks Queenstown Shores Resort is a smoke-free property.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Beach

  • Beach nearby

Ski

  • Cross-country skiing nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the apartment: WiFi (NZD 5 per 24-hour period)
  • Available in some public areas: WiFi (NZD 5 per 24-hour period)

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle up to 2 km
  • Car recommended
  • Covered self parking on site (NZD 15 per day; includes in/out privileges)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Electric kettle
  • Refrigerator

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • Stereo

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the mountains
  • In the suburbs
  • Near the boardwalk/promenade
  • On a lake
  • On the waterfront

Things to do

  • Ski storage
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Ice skating nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Surfing/bodyboarding nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting
  • Fire extinguisher

General

  • 84 units
  • Towels (changed on request)
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The property will be renovating from December 1 2021 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: NZD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 5 per 24-hour period (rates may vary)
  • Covered self parking fee: NZD 15 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property charges a fixed percentage fee on credit and debit card transactions.

We should mention

A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Oaks Shores
Oaks Shores Apartments Queenstown
Oaks Shores Queenstown
Oaks Shores Hotel Queenstown
Oaks Shores Apartments Apartment Queenstown
Oaks Shores Apartments Apartment
Oaks Shores Apartment Queenstown
Oaks Shores Apartment
Oaks Shores Apartments
Oaks Shores Hotel Queenstown
Oaks Shores
Oaks Queenstown Shores
Oaks Queenstown Shores Resort Aparthotel
Oaks Queenstown Shores Resort Queenstown
Oaks Queenstown Shores Resort Aparthotel Queenstown

Oaks Queenstown Shores Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 602 out of 1417 reviews
Rating 8 - Good. 484 out of 1417 reviews
Rating 6 - Okay. 185 out of 1417 reviews
Rating 4 - Poor. 94 out of 1417 reviews
Rating 2 - Terrible. 52 out of 1417 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Raymond

Liked: Cleanliness, room comfort
We were disappointed to find out that there was construction going on at the hotel. No noise but very inconvenient due to access to the hotel. No one informed us of this. We did receive an email asking for our bedding configuration, parking requirement and time of check in. We asked for parking spot as we had a hire car. We were told no spots available but no information was given to the accessibility of local parking to this hotel. Our room was near the fire escape and access to stair well to the front of hotel and the lake. This was inclined to be noisy. We just felt a discount could have been offered as it wasn’t a cheap hotel. We thought we were paying for a better experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Beijia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view～comfortable room~nice staff ~
Stayed 3 nights in Jan 2025

2/10 Terrible

Paul

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not informed this was under construction. There was no parking, needed to park 10-15 min walk up steep hills and park on public road with no security. Room was small, no wardrobe even. Balcony was covered in bird poo (Which was only a meter away from the supposed kitchen. Overall very disappointing and I will not be back. Staff were uninterested and seemed sick of all the complaints.
Stayed 2 nights in Jan 2025

10/10 Excellent

sharif

Liked: Cleanliness, property conditions & facilities
very nice and nice customer service
Stayed 5 nights in Jan 2025

6/10 Okay

John

Liked: Cleanliness

Frauds

There was no clear warning about the extent of the renovations or that I needed to book parking in advance. It is imperative that the extent of the disruption caused by the renovations needs to be clearly advertised, the fact you have to park across the main road and in a side street on a steep hill is outrageous, you then have to cross one of the busiest roads in Queenstown and the walk down a steep unprotected walkway before you enter the hotel is also terrible not to mention dangerous, if it was wet or icy it would be so dangerous, what if I was mobility impaired or worse fully disabled, the fact that this was not clearly advertised when booking is very misleading. Out of principle for the dishonesty I would never recommend anyone stay at this hotel.
Stayed 1 night in Jan 2025

8/10 Good

Graham

Liked: Cleanliness, amenities, property conditions & facilities
The property was close to downtown, renovations made entry and exit difficult
Stayed 3 nights in Jan 2025

8/10 Good

Yijun

Liked: Cleanliness, room comfort

The corners are not very clean but all things good

Stayed 2 nights in Jan 2025

8/10 Good

Angelique

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

The best

Loved this hotel. Amazing apartment and views. Nothing I would change. Hope to return one day
Stayed 2 nights in Dec 2024

10/10 Excellent

Mei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Magnificent view, property was spacious, nice and clean. We enjoyed our stay, would love to come back and stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Junjie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Rui

Stayed 2 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Shaiyahn, Dylan

Traveled with partner
Liked: Cleanliness
Nicee room
Stayed 4 nights in Nov 2024

6/10 Okay

Katie, The Range

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Renovations on the property that weren’t disclosed at time of booking made access difficult the room that we stayed in however was first rate
Stayed 3 nights in Nov 2024

8/10 Good

Darena

Traveled with family
Liked: Cleanliness, amenities
Whilst the apartment was fabulous with great views the entrance was entirely unsuitable for people with limited mobility
Stayed 2 nights in Oct 2024

10/10 Excellent

Nick

Traveled with family
Liked: Room comfort

Great option for Queenstown

The hotel has been recently refurbished to a very high standard. Apartments are spacious and comfortable. Our only gripe was that cleanliness could do with some improvement. The basics (e.g. toilets, sinks, kitchen bench etc) were all pristine, but the deeper cleaning had significant room for improvement. For example, the floors were sticky, and most of the window and mirrors had streaks, fingerprints etc.
Stayed 4 nights in Oct 2024

8/10 Good

K

Traveled with family
Liked: Cleanliness, amenities, room comfort
Fantastic apartment with brilliant view. Very poor parking and lack of communication prior to stay regarding this.
Stayed 2 nights in Sep 2024

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, property conditions & facilities
I have regularly stayed at Oakshores in Queenstown since 2010 and it’s my No1 choice of where to stay in Queenstown . Apartments are very large and beautiful views of the lake and mountains . Our apartment was recently refurbished and it was very nice . The staff were exceptional especially with the check in . Nothing was too much trouble . There is currently some building works going on but our unit was very quiet and parking was provided on site .
Stayed 6 nights in Sep 2024

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness
Currently in construction/renovations, made for a not very nice stay. Misleading information regarding the parking lot.
Stayed 2 nights in Sep 2024

8/10 Good

Les

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were unaware when booking that property was under construction.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kiara

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, felt really homey
Stayed 2 nights in Aug 2024

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, room comfort

Brilliant

Great hotel, staff very friendly. Under renovation, but aside from a couple of facilities being closed you couldn’t tell from the apartment
Stayed 7 nights in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, room comfort

Lux

The room and views were amazing. The building happening next door makes access a little challenging, however once through check-in and in the room it was great.
Stayed 1 night in Jul 2024

10/10 Excellent

Ishwar Kumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Narrow and limited parking still charge daily rate.
Stayed 4 nights in Jul 2024