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Swiss-Belsuites Pounamu Queenstown

5.0 star property

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Photo gallery for Swiss-Belsuites Pounamu Queenstown

Lake View Swiss-SuperSuite Two Bedroom | Premium bedding, desk, laptop workspace, soundproofing
LCD TV
View from property
Premium bedding, desk, laptop workspace, soundproofing
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Dryer
  • Washer
  • Barbecue grill
  • Housekeeping

Explore the area

Map
110 Frankton Road, Queenstown, 9300
  • Queenstown Gardens
    ‪10 min walk‬
  • Kiwi and Birdlife Park
    ‪3 min drive‬
  • Skyline Queenstown
    ‪3 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Lake View Swiss-SuperSuite One Bedroom

Lake View Swiss-SuperSuite One Bedroom | Premium bedding, desk, laptop workspace, soundproofing

Lake View Swiss-SuperSuite One Bedroom

  • Lake view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Alpine Two Bedroom Suite

Alpine Two Bedroom Suite | Private kitchen | Fridge, microwave, electric kettle, eco-friendly cleaning products

Alpine Two Bedroom Suite

  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, desk, laptop workspace, soundproofing

Standard Room

  • 226 sq ft
  • Studio
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lake View One Bedroom Suite

LCD TV

Lake View One Bedroom Suite

  • Lake view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lake View Swiss-SuperSuite Two Bedroom

Premium bedding, desk, laptop workspace, soundproofing

Lake View Swiss-SuperSuite Two Bedroom

  • Lake view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Lake View Two Bedroom Suites

LCD TV

Lake View Two Bedroom Suites

  • Lake view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Swiss Superior One Bedroom Suite with Lake View

Premium bedding, desk, laptop workspace, soundproofing

Swiss Superior One Bedroom Suite with Lake View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room

Premium bedding, desk, laptop workspace, soundproofing

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Alpine Two Bedroom Suite

Premium bedding, desk, laptop workspace, soundproofing

Alpine Two Bedroom Suite

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Two Bedroom Suite with Lake View

Premium bedding, desk, laptop workspace, soundproofing

Two Bedroom Suite with Lake View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Swiss Superior Two Bedroom Suite With Lake View

Premium bedding, desk, laptop workspace, soundproofing

Swiss Superior Two Bedroom Suite With Lake View

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for One Bedroom Suite with Lake View

Premium bedding, desk, laptop workspace, soundproofing

One Bedroom Suite with Lake View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Swiss-Belsuites Pounamu Queenstown

5-star Queenstown aparthotel walkable to Queenstown Gardens
The slopes await you at Swiss-Belsuites Pounamu Queenstown, which features ski storage and ski passes. Each apartment offers free WiFi and free wired Internet, an LCD TV with satellite channels, plus a washer/dryer and a refrigerator. Added amenities include a microwave, premium bedding, and an electric kettle.
Swiss-Belsuites Pounamu Queenstown offers 38 accommodations with washers/dryers and hair dryers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries.

This Queenstown aparthotel provides complimentary wired and wireless Internet access. LCD televisions come with premium satellite channels. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Getting to the slopes is a breeze with this mountain aparthotel's ski shuttle (surcharge). Conveniences like ski storage, ski equipment rentals, and ski passes allow you to spend less time with logistics and more time on the slopes.

Wireless Internet access is complimentary. Onsite parking is available (surcharge).

Swiss-Belsuites Pounamu Queenstown is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Spanish

Property amenities

Beach

  • Beach nearby

Ski

  • Close to skiing
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons nearby
  • Ski passes
  • Ski shuttle (surcharge)
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot springs nearby

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi
  • Free WiFi has a 4-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle (surcharge)
  • Covered self parking on site (NZD 10 per night)
  • Wheelchair-accessible parking available

Family friendly

  • Free crib

Food and drink

  • Electric kettle
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: NZD 20 per person

Bedrooms

  • Premium bedding

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • 2 accessible parking spaces
  • Grab bar near toilet (35 inches high)
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In a shopping district
  • In the city center
  • In the mountains
  • Near the airport

Things to do

  • Bicycle rentals
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Boat tours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Segway rentals/tours nearby
  • Skydiving nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 2 floors
  • 38 units
  • 4 buildings
  • Bicycle rentals
  • Built in 2005
  • Cleaning products are eco-friendly
  • Connecting units available
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 20 per person
  • Covered self parking fee: NZD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to four passwords per guestroom, per stay. A surcharge applies for additional usage.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pounamu
Pounamu Apartments
Swiss-Belsuites Pounamu Queenstown Apartment
Pounamu Queenstown
Queenstown Pounamu Apartments
Pounamu Apartments Hotel Queenstown
Pounamu Apartments Queenstown Apartment
Pounamu Apartments Apartment
Swiss-Belsuites Pounamu Apartment
Swiss-Belsuites Pounamu
Swiss Belsuites Pounamu Apartments Queenstown
Swiss Belsuites Pounamu Queenstown
Swiss-Belsuites Pounamu Queenstown Aparthotel
Swiss-Belsuites Pounamu Queenstown Queenstown
Swiss-Belsuites Pounamu Queenstown Aparthotel Queenstown

Swiss-Belsuites Pounamu Queenstown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 665 out of 1341 reviews
Rating 8 - Good. 400 out of 1341 reviews
Rating 6 - Okay. 153 out of 1341 reviews
Rating 4 - Poor. 81 out of 1341 reviews
Rating 2 - Terrible. 42 out of 1341 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Traveled with partner
It was a like a normal hotel, small but fine for our 2 night stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ben

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Greg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A little bit of a hall to get the luggage up to the room without an elevator, but other than that, enjoyed our stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Rafic

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is nice and clean. It is only one km away from the city center which is very convenient. Most rooms have a view of the Wakatipu lake which is beautiful. The hotel has no lift so it will difficult for older people with heavy luggage.
Stayed 4 nights in Jan 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, room comfort

Nice place

Unit was nice, two bedroom with two bathrooms was great for our family of four. I was a bit disappointed with the view. We were in a ground floor unit in the back building, from the photo’s it looked like you were right on the water.
Stayed 3 nights in Jan 2025

8/10 Good

Rohit

Liked: Cleanliness, property conditions & facilities
Had a pleasant stay and would book again.
Stayed 5 nights in Jan 2025

6/10 Okay

Keer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location and view from the property were amazing, but it was noisy because it's right next to the main road. The room service was disappointing; we put up the sign requesting cleaning for two consecutive days, but no one cleaned the room. When I reported this to reception, they explained that the staff were off due to the holidays. Despite paying a premium holiday rate, no one cleaned the room during our entire three-day stay. For the price, you’re better off staying elsewhere
Stayed 3 nights in Dec 2024

10/10 Excellent

Josh

Stayed 3 nights in Jan 2025

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful apartment with amazing views. Short walk to town and very quiet.
Stayed 8 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Excellent view of lake from apartment. Great for chilling out during sunsets.
Stayed 2 nights in Jan 2025

6/10 Okay

Latchman

Business traveler
Location was the best part.
Stayed 5 nights in Jan 2025

2/10 Terrible

Raj

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I would definitely not recommend this place. Absolutely no value for the money paid. We were disappointed. The only thing good about this place was the view. There was no help and we had to struggle to drag our luggage up 2 flight of stairs. The room air conditioning was not working. It was only working in the living room. Bedroom was stuffy and this place needs an uplift for sure. The “breakfast” was not a breakfast at all. They threw a few pieces of bread and 2 small boxes of milk in the fridge with some cereal. We had to Uber to town for everything.

8/10 Good

Marjorie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the amenities, especially laundry. Staff were great. Decor somewhat dated and worn.
Stayed 4 nights in Dec 2024

4/10 Poor

Matthew

Disliked: Room comfort

Extremely disappointed - poor value

Wow, what a massive disappointment to what we were expecting for the money invested. So disappointed. Noisy, very poor breakfast provision, apartment was very tired (needing maintenance), extremely expensive for what is provided. We will never stay again nor recommend to anyone.
Stayed 3 nights in Dec 2024

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
We enjoyed walking into the city centre, and the convenient bus stop. Lovely view from the apartment. Expensive though, especially as the rooms were not serviced through our entire stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

James

Stayed 3 nights in Dec 2024

8/10 Good

Radoslav

Stayed 3 nights in Nov 2024

6/10 Okay

James

Check Security Deposit Is Returned

Stay was fine, but had to battle to get my deposit returned. Even though I paid in full up front a considerable amount for a room for five nights, they still asked for a security deposit (fine) to cover damage or theft. This was not released for over a week after check out, so had to contact my bank and ask them to chase it (otherwise the hotel could keep the money). Not very good from a customer perspective.
Stayed 5 nights in Dec 2024

10/10 Excellent

Hau Yu Carol

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Daniel

Pick something else

I won't recommend this place. It is in need of update with dirty carpet, peeling furniture and painting. The outside looks nice and the accommodations definitely are out of date.
Stayed 2 nights in Dec 2024

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was spectacular! Within easy walking distance of town centre. Shopping and other amenities close by; bus stop beside complex. Full kitchen with great assortment of cookware, utensils/tools, crockery and glasses.
Stayed 6 nights in Dec 2024

8/10 Good

Leanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property with beautiful views... breakfast was dismal. Waste of money for frozen bread and some fruit. Otherwise ok property.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and accommodating. We wanted to upgrade our room and it was fine with no problem.
Stayed 4 nights in Dec 2024

6/10 Okay

Ya-Hong

Traveled with partner
Liked: Cleanliness, amenities
The signs are not very easily visible. The room is too small to be a 5-star accommodation, and the carpet could be replaced. The bathroom is pleasantly clean and appropriate size.
Stayed 2 nights in Dec 2024

6/10 Okay

Duncan

Disliked: Cleanliness
Stayed 2 nights in Nov 2024