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Hilton Queretaro

4.5 star property

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Photo gallery for Hilton Queretaro

2 bars/lounges
Lobby
Terrace/patio
Lobby
2 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • Room service
  • Air conditioning
$156
includes taxes & fees
Sep 12 - Sep 13

Explore the area

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Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Aqueduct of Santiago de Querétaro
    ‪4 min drive‬
  • Josefa Ortiz de Domínguez Auditorium
    ‪5 min drive‬
  • Corregidora Stadium
    ‪6 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪28 min drive‬

Room options

Presidential Suite, 1 Bedroom

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

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4.7 out of 5, Exceptional, 1,007 reviews
Grand Fiesta Americana Queretaro

About this property

Hilton Queretaro

4.5-star Querétaro hotel close to Aqueduct of Santiago de Querétaro
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a snack bar/deli, and a 24-hour business center are onsite. Change of towels is available on request.
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to a children's pool, Hilton Queretaro provides an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a 24-hour business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 120298 square feet (11176 square meters) include a conference center. This luxury hotel also offers a terrace, tour/ticket assistance, and concierge services. Complimentary covered self parking is available on site.

Hilton Queretaro is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Thandi - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Restaurante Terraza - This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: MXN 349 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Restaurante Terraza
  • Thandi

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Conference center (120,298 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2010
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch TV with cable channels
  • Streaming services

Food and drink

  • Champagne service
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from October 6 2025 to November 5 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 46 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Hilton Queretaro Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 161 out of 276 reviews
Rating 8 - Good. 53 out of 276 reviews
Rating 6 - Okay. 21 out of 276 reviews
Rating 4 - Poor. 14 out of 276 reviews
Rating 2 - Terrible. 27 out of 276 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Stayed 1 night in May 2025

2/10 Terrible

XAVIER

Traveled with family
Liked: Amenities
The hotel charged for two items that they lost. They concluded that I took them.
Stayed 4 nights in Apr 2025

10/10 Excellent

aicardo

Traveled with group, Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel

Muy limpio el cuarto, excellence vista y excelente servicio
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Jesus

Stayed 1 night in May 2024

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024

8/10 Good

Audiel

Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024

2/10 Terrible

Roberto Calixto

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en remodelación, mucho ruido, polvo, te sientes inseguro
Stayed 2 nights in Mar 2024

6/10 Okay

Kelly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2/10 Terrible

Edward

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024

8/10 Good

Pedro, WESTON

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024

8/10 Good

Luz Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

2/10 Terrible

aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel in Queretaro

I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
Stayed 6 nights in Feb 2024

8/10 Good

Julien, Miami

Business traveler
Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024

10/10 Excellent

damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hospitalidad que ofrecieron fue de maravilla. Todos muy amables. Gracias por todo!
Stayed 3 nights in Nov 2023

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Luz

Stayed 4 nights in Sep 2023

10/10 Excellent

H.Gonzalo

Stayed 1 night in Sep 2023