*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a children's pool, Hilton Queretaro provides an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.
Business amenities at this 4-star property consist of a 24-hour business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 120298 square feet (11176 square meters) include a conference center. This business-friendly hotel also offers a terrace, tour/ticket assistance, and concierge services. Complimentary covered self parking is available on site.
Hilton Queretaro is a smoke-free property.
- Coworking spaces
- Number of outdoor pools - 1
- Elevator
- Fitness facilities
- 24-hour front desk
- Covered parking
- Business center
- Uncovered parking
- Porter/bellhop
- Secured parking
- Free self parking
- Dry cleaning/laundry service
- Computer station
- No single-use plastic straws
- Food and water bowls
- Conference space size (meters) - 11176
- Number of meeting rooms - 7
- Terrace
- Luggage storage
- Hair salon
- Concierge services
- Conference center
- Snack bar/deli
- Pool umbrellas
- Total number of rooms - 139
- No accessible shuttle
- Number of floors - 9
- Number of buildings/towers - 1
- Number of accessible parking spaces 5
- Smooth flooring in public areas
- Couples/private dining
- Area rugs in public areas
- Number of bars/lounges - 2
- Conference space
- Meeting rooms
- Tours/ticket assistance
- Year Built - 2010
- Free pool cabanas
- Free WiFi
- Pool sun loungers
- Smoke-free property
- Children's pool
- Safe-deposit box at front desk
- Proposal/romance packages available
- Breakfast available (surcharge)
- Number of restaurants - 2
- 24-hour business center
- Conference space size (feet) - 120298
- Banquet hall
- Reception hall
- Laundry facilities
- 24-hour fitness facilities
- Wedding services
Family Friendly Amenities
- Number of outdoor pools - 1
- Children's pool
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Free cribs/infant beds
Room Amenities
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Room service (limited hours)
- Television
- Daily housekeeping
- Phone
- Free local calls
- Private bathroom
- Hair dryer
- Iron/ironing board
- Desk
- Premium bedding
- Soundproofed rooms
- Turndown service
- Wireless internet access
- Blackout drapes/curtains
- Separate bathtub and shower
- In-room safe (laptop compatible)
- Cable TV service
- Free WiFi
- Egyptian-cotton sheets
- TV size: 65
- TV size measurement: inch
- Connecting/adjoining rooms available
- Heating
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Free tea bags/instant coffee
- Champagne service
- Electrical adapters/chargers
- Streaming services
- Laptop-friendly workspace
- Wardrobe or closet
- Toothbrush and toothpaste available on request
- Change of towels (on request)
- Change of bed sheets (on request)
- WiFi speed 250+ Mbps (good for 3–5 people or up to 10 devices)
- Tile flooring in room
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Thandi - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Restaurante Terraza - This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.
Spa Services
- Manicures and pedicures
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Braille or raised signage
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
- Casino nearby
- Health or beauty spa nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
- Pet fee: MXN 1000 per pet, per week
- Service animals are exempt from fees
- Rollaway bed fee: MXN 400.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at noon
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.
Sustainability/community reinvestment (10% revenue or more)
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Staffed front desk
Carbon monoxide detector
LGBTQ friendly
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Cashless transactions are available
Masks are not compulsory at the property
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Staff does not wear personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
Debit cards
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for MXN 400.0 per day.
Pet Policy
- Pets allowed for an extra charge of MXN 1000 per pet, per week
- Dogs and cats only
- 1 total (up to 46 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls are available
- Service animals are welcome, and are exempt from fees
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Crowne Plaza Hotel Queretaro
- Crowne Plaza Queretaro
- Crowne Plaza Queretaro Diamante Hotel Queretaro
- Crowne Plaza Queretaro Hotel
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
