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HI Hotel Impala

3.5 star property

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Photo gallery for HI Hotel Impala

Building design
Executive Room | Hypo-allergenic bedding, down comforters, laptop workspace
Point of interest
Reception
City view from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Pet friendly
  • Bar
  • Breakfast available
  • Parking included
  • Room service

Explore the area

Map
Colon #1 Col. Centro, Querétaro, QUE, 76000

Room options

View all photos for Double Room

Double Room | Hypo-allergenic bedding, down comforters, laptop workspace

Double Room

  • 97 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Hypo-allergenic bedding, down comforters, laptop workspace

Single Room

  • 86 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Room

Executive Room | View from room

Executive Room

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room | Hypo-allergenic bedding, down comforters, laptop workspace

Quadruple Room

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Hypo-allergenic bedding, down comforters, laptop workspace

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Room Standard

Hypo-allergenic bedding, down comforters, laptop workspace

Double Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Quadruple Room Standard

Hypo-allergenic bedding, down comforters, laptop workspace

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

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Interior

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1513)
The price is $37
per night
$44 total
includes taxes & fees
Apr 11 - Apr 12
Hotel Amberes

About this property

HI Hotel Impala

3.5-star hotel in Downtown Querétaro
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite. Housekeeping is not available.
HI Hotel Impala offers 112 accommodations with hair dryers and ceiling fans. Beds feature down comforters. Cable television is provided.

Bathrooms include showers with rainfall showerheads. This Querétaro hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and 3 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This Querétaro hotel also offers a fitness center, a rooftop terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

HI Hotel Impala is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Mesón Alameda - This family restaurant serves breakfast and dinner.
Sky Garden - Onsite rooftop bar. Open select days.
Cafe con Verde - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 72 to 200 for adults and MXN 72 to 200 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe con Verde
  • Mesón Alameda
  • Sky Garden

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Ceiling fan
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 200 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 72 to 200 for adults, and MXN 72 to 200 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

HI Hotel Impala
HI Hotel Impala Queretaro
HI Impala Queretaro
HI Impala
HI Hotel Impala Hotel
HI Hotel Impala Querétaro
HI Hotel Impala Hotel Querétaro

HI Hotel Impala Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 170 out of 515 reviews
Rating 8 - Good. 115 out of 515 reviews
Rating 6 - Okay. 98 out of 515 reviews
Rating 4 - Poor. 68 out of 515 reviews
Rating 2 - Terrible. 64 out of 515 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Liked: Cleanliness, staff & service
Un poco descuidado el baño. No salía el agua caliente. Ruido por un restaurant bar en la terraza del hotel
Stayed 1 night in Dec 2024

6/10 Okay

Jose

Traveled with family
Liked: Staff & service
I stayed for one night because I was flying out the next morning, the staff is really nice. Check in was easy and my room is ready. Only issue is a lot of transient loitering around the property and can be heard drinking and being disruptive throughout the night, it was a little unsettling.
Stayed 1 night in Nov 2024

10/10 Excellent

Monica

Stayed 1 night in Nov 2024

6/10 Okay

Dora

Traveled with family
Too noise you can’t sleep well in a very comfortable bed
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Emmanuel

Stayed 1 night in Jul 2024

8/10 Good

Bryan Daniel, Apodaca

Liked: Staff & service
The hotel is old and the hallways look creepy, but, overall, the location is great and it is affordable. Quality is adequate for its cost.
Stayed 1 night in May 2024

2/10 Terrible

Pierre

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely not a good hotel. Very bad hotel, no AC, no amenities, terrible location, shady everywhere you go
Stayed 1 night in May 2024

4/10 Poor

Brian

Disliked: Staff & service
has loud music, they tell me until 02.00 so i will not get any sleep. I will NOT be back!
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfy bed. The room is nicely decorated. It has its own bar and restaurant, but there also lots of eating options nearby to fit all budgets. The famous Alameda park is right across the street.
Stayed 1 night in May 2024

6/10 Okay

XIMENA

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Nice
Stayed 1 night in Apr 2024

8/10 Good

Guillermo

Liked: Cleanliness
Me gusto que podia llegar a muchos sitios caminando
Stayed 2 nights in Apr 2024

6/10 Okay

J Froylan

Liked: Cleanliness, staff & service
Noisy
Stayed 1 night in Apr 2024

8/10 Good

Verified traveler

Not bad, great parking, great location. Fair price. Safe part of town very close to the center.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good Budget Option
This hotel is a good option for the price. The room was clean and everything worked, no frills but secure with a comfortable bed. There is also loads of shopping in the area and centro is a quick walk away. The desk woman in the morning is very cute, so that’s a plus.
Stayed 1 night in Feb 2024

6/10 Okay

JESUS ANTONIO ROCHA

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is awesome. Cleanliness is poor.
Stayed 1 night in Dec 2023

10/10 Excellent

JESUS

Business traveler
Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023

6/10 Okay

Ambar

Traveled with family and small children
Disliked: Property conditions & facilities
Parking garage is narrow, could not fit our expedition, had to do street parking. AC Window units not functional. Prostitution nearby.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel, Hillsborough

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a noisy rooftop patio. Be sure to request a quiet room. Comfy bed and nice bathroom made this a decent one night stay
Stayed 1 night in Mar 2023

10/10 Excellent

gabriel

Stayed 1 night in Mar 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ando friendly

6/10 Okay

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room and nice property. Lots of points of interest within a few minutes walk. The problem is the noise… the street noise is just about tolerable but the music from the Terraza (rooftop cafe) was ridiculously loud. I had planned to eat there with friends but we went elsewhere because it was so LOUD. The hotel has about 5 floors, I was on the second floor and the music could be heard from my room and was intolerable. As much as I liked the hotel, I won’t stay here again on a weekend and do not recommend it
Stayed 1 night in Dec 2021

8/10 Good

Andres

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recepcionista por telefono pesimo servicio
todo estuvo muy bien, excepto al checar al hotel directamente!!! el 12 de octubre a las 9:00 pm! la senorita que contesto,; muy mal y grosera; nos dijo que ya no tenia cuartos, preguntamos tres veces que si tenia donde guardar el automovil!! y hasta la cuarta nos dino que si!! le dijimos que en la aplicacion devia que si habia cuartos!! pella dijo no es cierto no hay cuartos hasta manana!!! esa es mi queja!! reservamos por la aplicacion y mo hubo problema
Stayed 1 night in Oct 2021