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Hotel Brök San Juan del Río

3.0 star property

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Photo gallery for Hotel Brök San Juan del Río

Reception
Front of property
Daily full breakfast for a fee
Indoor pool
Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Gym
  • Bar
  • Pool
  • Breakfast available
  • Pet friendly
$114
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
172 Panamericana a Querétaro La Venta, San Juan del Río, QUE, 76800
  • Place, TecMilenio University San Juan del Rio Campus
    ‪17 min walk‬
  • Place, Nuestra Senora de Guadalupe Church
    ‪6 min drive‬
  • Place, Fundadores Square
    ‪6 min drive‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪53 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Brök San Juan del Río

3-star San Juan del Río hotel with restaurant
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a hot tub, and a children's pool. Change of towels is available on request.
Hotel Brök San Juan del Río offers 40 air-conditioned accommodations with laptop-compatible safes and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and complimentary toiletries. This San Juan del Río hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to a children's pool and an indoor pool, Hotel Brök San Juan del Río provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Complimentary self parking is available on site.

Hotel Brök San Juan del Río has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Brök San Juan del Río has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 100 to 300 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Hot tub
  • Indoor pool

Family friendly

  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 100 to 300 per person
  • Pet fee: MXN 350 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Brok Juan Del Rio Juan Del Rio
Hotel Brök San Juan del Río Hotel
Hotel Brök San Juan del Río San Juan del Río
Hotel Brök San Juan del Río Hotel San Juan del Río

Hotel Brök San Juan del Río Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 96 reviews
Rating 8 - Good. 25 out of 96 reviews
Rating 6 - Okay. 13 out of 96 reviews
Rating 4 - Poor. 2 out of 96 reviews
Rating 2 - Terrible. 4 out of 96 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Stayed 1 night in Jun 2025

4/10 Poor

Christopher, Rockford

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The hotel was fine. It’s newer and well kept. The area around the hotel is desolate. A 20 minute walk brings you go the mall but there’s nothing close to the hotel. Not even a convenience store. The restaurant is fine for an overpriced hotel restaurant but this is a locally owned Mexican hotel. I expected more from the food. I have a house in Mexico, my husband is Mexican. I know the food. This was typical overpriced hotel food in any country. But I will say all oh the staff who worked in the restaurant where excellent. The hotel staff where also excellent. Tbe service from management sucked. -5 stars. So 1 star because the staff was 6 stars. Why was management terrible? I booked with an option to change my reservation with 24 hours notice. I gave 72 hours notice I needed to change to checkout 1 day early. The desk clerk said no I can’t because o booked through an online agency. I called the agency and they called the hotel. I heard the desk agent answer the phone when they called and I heard her hang up. I heard them call 4 more times with no answer. They finally came back to me and explained and I told them I was able to hear it all. They then emailed the manager for a resolution because I was entitled to a refund for the day I needed to cancel. TBD manager also ignored them and they said they would remove this hotel from their site. But I want to warn everyone else. Do not book here if you might need to change a reservation.
Stayed 18 nights in May 2025

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Ileana

Stayed 1 night in May 2025

10/10 Excellent

Mauro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones y ubicación del hotel son muy prácticas y funcionales. Excelente atención y agilidad en trámites.
Stayed 1 night in May 2025

10/10 Excellent

René

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Hector

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. They gym is nice. Rooms are great and the beds are super comfy.
Stayed 1 night in Mar 2025

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hot water didn’t work in the shower after 1 minute, then freezing cold. The spa wasn’t heated (as advertised on Expedia), otherwise a good simplified hotel room.
Stayed 1 night in Dec 2024

6/10 Okay

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Alguien entro a mi cuarto a las 3AM porque la persona en el front desk le asigno mi cuarto!. como es posible?
Stayed 1 night in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and we enjoyed our stay. Katie at the front desk and Guillermo in the restaurant were excellent.
Stayed 1 night in May 2024

8/10 Good

Ignacio

Stayed 1 night in Feb 2024

10/10 Excellent

Roberto Carlos

Stayed 1 night in Jan 2024

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personal excelente !

Si buscan un Hotel no caro pero cómodo y limpio, y el personal excelente !!! Y más la Srita Heidi!
Stayed 2 nights in Jul 2025

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities

Habitación sin ventilación.

No hay ventanas, ni en la habitación ni en el baño. Tuve que dejar la puerta de la habitación abierta para ventilar un poco. Fuera de eso, estaba limpio en general. Fue conveniente para una noche.
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Stayed 1 night in Jun 2025

10/10 Excellent

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Matthias

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atencion
Stayed 2 nights in Apr 2025

8/10 Good

Marcos

Stayed 1 night in Jun 2025

10/10 Excellent

José Pablo

Stayed 1 night in Jun 2025

4/10 Poor

ALEJANDRO DAVID

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
NO ME GUSTÓ EL HOTEL, EN LA TV EN EL CUARTO SOLO SE VEÍAN 2 O 3 CANALES, EL CUARTO NO TIENE UNA SOLA VENTANA, EL RUIDO DEL GYM Y DE LA ALBERCA NO PERMITE DESCANSAR
Stayed 2 nights in Jun 2025

8/10 Good

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, buen tamaño. Instalación limpia, jacuzzi en buen estado y muy tranquila la estancia. Restaurante buena atención de todo el personal, variedad de alimentos buen sazón y buenas bebidas. Gracias.
Stayed 1 night in May 2025

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El lugar es súper céntrico, muy cerca de la carretera, autopista, centro, gasolineras... La habitación es amplía y con excelente iluminación. Desgraciadamente el personal de recepción no tiene un deseo nato de servir. De hecho; solicitamos algún contenedor para poder poner en agua para las flores de mi pareja en recepción y nos dijeron que no tenían, no esperaba nada especial, al menos una cubeta o lo que fuera pero el hombre de la recepción no hizo mucho por ayudarme. Hize una solicitud similar con alguien del personal de limpieza y dijeron que traería algo para las flores y nunca regresó.
Stayed 1 night in Apr 2025

10/10 Excellent

Johans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025