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Hotel O Puente

3.0 star property

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Photo gallery for Hotel O Puente

Restaurant
Property entrance
Garden
Reception
Deluxe Room | Free WiFi, bed sheets

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Av. Lic. Benito Juárez Pte. 185 centro, San Juan del Río, QUE, 76807
  • Fundadores Square
    ‪18 min walk‬
  • San Gil Golf Club
    ‪8 min drive‬
  • Cavas Freixenet
    ‪9 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪47 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | Free WiFi, bed sheets

Family Quadruple Room

  • Sleeps 8
  • 4 Double Beds

View all photos for Family Triple Room

Free WiFi, bed sheets

Family Triple Room

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed | Free WiFi, bed sheets

Single Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Free WiFi, bed sheets

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel O Puente

3-star San Juan del Río hotel with restaurant
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a 24-hour front desk and a garden are onsite.
Hotel O Puente offers 34 accommodations with complimentary bottled water. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

Onsite self parking is complimentary. A total renovation of this property was completed in February 2022.

Hotel O Puente is a smoke-free property.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Hotel O Puente has a restaurant on site.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 1 floor
  • Mosquito nets
  • Renovated entire property - February 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel O Puente Hotel
Hotel O Puente San Juan del Río
Hotel O Puente Hotel San Juan del Río

Hotel O Puente Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 90 reviews
Rating 8 - Good. 29 out of 90 reviews
Rating 6 - Okay. 13 out of 90 reviews
Rating 4 - Poor. 16 out of 90 reviews
Rating 2 - Terrible. 8 out of 90 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok
Stayed 1 night in Feb 2024

4/10 Poor

José Antonio, Anahuac

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are not in good condition.
Stayed 1 night in Jan 2024

2/10 Terrible

Eva, Waukegan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty, the bathrooms were dusty it looks like they didn't clean. Not enough toilet paper. Dirty blinds, a dead flies in the windows. I don't recommend this hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

leticia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion al cliente es pesima, inclusive la recepcionista me sugirio cancelar mi reservacion porque su incapacidad profesional no pudo resolver un problema comun. Las instalaciones estan rotas la taza del baño rota, las ventanas rotas, gotera en las llaves del baño, ropa de cama muy vieja y amarillenta, el televisor se quedo sin servicio de cable, es una lastima porque tiene una excelente ubicacion.
Stayed 2 nights in Nov 2023

4/10 Poor

Clemente

Stayed 1 night in Sep 2023

10/10 Excellent

José luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradable lugar, desayuno incluido muy básico
Stayed 2 nights in Aug 2023

4/10 Poor

Bernadette

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant was good, but the rooms were dirty, and didn’t have a fan
Stayed 2 nights in Jul 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There property needs renovation, there is no hot water, and our room was flooded during our stay. I'm not sure if I would recommend this hotel.
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good restaurant at the hotel. Rooms were very nice and clean. However, in the early morning when we left there was no hot water for a shower. Other than that, very much enjoyed my stay.
Stayed 1 night in Feb 2021

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Es un buen lugar para descansar
Stayed 3 nights in Dec 2024

6/10 Okay

Eduardo

Traveled with family
Liked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Ezequiel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien,
Stayed 1 night in Oct 2024

6/10 Okay

Armando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
La publicidad de desayuno es engañosa, incluye ciertas cosas del desayuno (no es un desayuno completo). Los baños estan viejos y no proporcionan los accesorios necesarios para los habitantes.
Stayed 3 nights in Aug 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar
Stayed 2 nights in Jun 2024

10/10 Excellent

ruperto

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Muy buen lugar
Falta una ventana más grande y aire acondicionado
Stayed 5 nights in Aug 2024

10/10 Excellent

susana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super limpio, excelente atención y muy fácil de llegar
Stayed 3 nights in Aug 2024

4/10 Poor

SARA ISABEL

Stayed 1 night in Aug 2024

10/10 Excellent

Saúl

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena opcion
Stayed 1 night in Jun 2024

8/10 Good

Miguel Angel

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2024

4/10 Poor

Ismael

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Un hotel Muy basico, no prestan plancha. el desayuno inicia un poco tarde, hasta las 8:00 am.
Stayed 2 nights in Apr 2024

8/10 Good

JOSE MANUEL

Liked: Property conditions & facilities
Cómodo y de fácil acceso cerca del sitio a dónde me dirigiría a un evento
Stayed 2 nights in Apr 2024

4/10 Poor

Fausto

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Al registro entregan toallas de baño, mismas que cada día de hospedaje el cliente debe cambiar en la recepción. Las habitaciones sin aire acondicionado. En el check out requieren firma del cliente por entrega de llaves y habitación
Stayed 2 nights in Mar 2024