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Hotel Patio Santiago

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Patio Santiago

Hallway
Rooftop terrace
Terrace/patio
Deluxe Double Room | Premium bedding, down comforters, in-room safe, desk
Meeting facility

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Air conditioning

Explore the area

Map
40 Av. Luis Pasteur Sur Centro, Querétaro, QUE, 76000
  • Plaza de Armas
    3 min walk
  • Santa Cecina
    1 min walk
  • Querétaro Bus Terminal
    5 min drive
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    37 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, in-room safe, desk

Deluxe Double Room

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, in-room safe, desk

Deluxe Room

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Patio Santiago

4.5-star hotel in Downtown Querétaro
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Hotel Patio Santiago offers 43 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. This luxury hotel also offers a fitness center, a rooftop terrace, and a library. Concierge services and wedding services can be provided.

Hotel Patio Santiago is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Hotel Patio Santiago has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 220 to 400 for adults and MXN 220 to 400 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Communal living room
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 220 to 400 for adults, and MXN 220 to 400 for children
  • Airport shuttle fee: MXN 800 per vehicle (maximum occupancy 4)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Patio Santiago Hotel
Hotel Patio Santiago Querétaro
Hotel Patio Santiago Hotel Querétaro

Hotel Patio Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 189 out of 240 reviews" "
Rating 8 - Good. 30 out of 240 reviews" "
Rating 6 - Okay. 8 out of 240 reviews" "
Rating 4 - Poor. 8 out of 240 reviews" "
Rating 2 - Terrible. 5 out of 240 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yousuf

Stayed 1 night in Sep 2024

8/10 Good

CLAUDIA

Liked: Cleanliness, staff & service, amenities
Location, Location, Location is 5 . Rooms are very spacious. Washroom sink lacks space for toiletteries. Upstairs terrace looked unfinished. Management office does not accept US cash payments.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jose, El Paso

Excellent
Stayed 5 nights in Sep 2024

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

ANGELA, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and helpful. Property was amazing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tram V

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel with modern amenities. Right off of the main town plaza. Quiet. Safe. Would definitely stay here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wow. Long day and night.
This review is for the owners of this hotel to read. I do 80-100 nights a year in hotels and this hotel has potential that is being wasted. We arrived 2 hrs early and the General Manager was able to get us into our room. Thank you. The Bell desk was great and had the bags in our room and gave an explanation of the air systems. Thank you. Then I needed some rest. Unfortunately, the housekeeper staff needs to learn how to work in a hotel. They were playing music, singing and shouting a conversation down the hall to each other. This went on for 2 hours. No way to rest. The “I’m resting” sign they provide was on the door! Very unprofessional. Later we stopped by the bar. The bartenders were too busy talking with guests down at the other end. The drinks were terrible. Based on that we skipped the restaurant and went somewhere else. Later that night at 10:30pm when we were asleep the front desk called and told me they didn’t have WiFi when I checked in and they had to run my card again. I told them that would handle it in the morning. If you want to make money at this property you should hire a team that has hotel experience.
Stayed 1 night in Aug 2024

8/10 Good

Yazmin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay it was exceptional. Staff was friendly and my room very well cleaned and very convenient place to walk around the area.
Stayed 1 night in Aug 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location! Property was recently updated and in great condition. Staff were extremely helpful. Bar and restaurant staff were also very friendly.
Stayed 1 night in Jul 2024

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked everything about the hotel. Nice room, friendly staff, near the main square, good breakfast. We will return here.
Stayed 1 night in Aug 2024

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Great location and staff. Had a great time.
Stayed 3 nights in May 2024

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic and the shuttle service was super convenient
Stayed 1 night in Jul 2024

8/10 Good

DUSTEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a newer build addition onto an older mansion with a court yard. it was a very pleasant stay. the room was quiet, spacious, nice bed linens, and good shower. the included breakfast was passable.the location of the hotel is ideal for walking the old town. my only reservation is that the hotel is quiet dark and the 2 rooms i saw had no window to view the outside: one looked into a wall (i asked to move) and the other opened internally onto a hallway so the blinds had to be kept closed. i would also suggest that the hotel make some accomodation so a person can have a tea after the cafe closes at 9 o'clock. it was overall a pleasant stay and an very good value.
Stayed 2 nights in Jul 2024

10/10 Excellent

JUAN CARLOS, FRISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is vey well located. Service is wonderful
Stayed 6 nights in Jul 2024

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel location. It was very convenient to a lot of places of interest in the downtown area. The staff was very professional and accommodating to our requets. Excellent hotel. I will recoment it.
Stayed 5 nights in Jul 2024

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Queretaro
Stayed 1 night in Jun 2024

2/10 Terrible

Jesus

Stayed 3 nights in Jun 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Quite a beautiful property, and in an excellent location.
Stayed 2 nights in May 2024

8/10 Good

Oksana, Los Angeles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed space.
Stayed 1 night in May 2024

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jun 2024

4/10 Poor

Silvere

Stayed 4 nights in Jun 2024

10/10 Excellent

Jose

Business traveler
All Good in patio santiago
Stayed 2 nights in Jun 2024