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Hotel Río Querétaro

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Río Querétaro

Ecotours
Property amenity
Interior detail
Ecotours
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Andador Matamoros 12, Centro Historico, Querétaro, QRO, 76000
  • Teatro de la Ciudad
    1 min walk
  • Querétaro Cathedral
    4 min walk
  • Zenea Garden
    4 min walk
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    36 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (1 Cama Matrimonial)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room (1 Cama Matrimonial)

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room (1 Cama Queen)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room (1 Cama Queen)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Río Querétaro

3.5-star hotel in Downtown Querétaro
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center.
Hotel Río Querétaro offers 22 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 28-inch LCD televisions come with premium cable channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and limo/town car service.

Wireless Internet access is complimentary. This family-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a theme park shuttle.

Hotel Río Querétaro is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Dos Patios - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
El Rinconcito - Onsite bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (MXN 180 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 125 to 150 for adults and MXN 80 to 100 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dos Patios
  • El Rinconcito

Things to do

  • Bicycle rentals

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center

Outdoors

  • In a regional park
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels
  • First-run movies

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 125 to 150 for adults, and MXN 80 to 100 for children
  • Airport shuttle fee: MXN 1400 per person (one-way)
  • Airport shuttle fee per child: MXN 1400 (one-way)
  • Nearby parking fee: MXN 180 per day(1148 ft away; open 24 hours)
  • Rollaway bed fee: MXN 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Rio Queretaro
Rio Queretaro
Hotel Rio Queretaro
Hotel Río Querétaro Hotel

Hotel Río Querétaro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 585 reviews" "
Rating 8 - Good. 205 out of 585 reviews" "
Rating 6 - Okay. 51 out of 585 reviews" "
Rating 4 - Poor. 18 out of 585 reviews" "
Rating 2 - Terrible. 18 out of 585 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Loved the friendliness of the staff, the cleanliness, and the location! Close to coffee shops, restaurants, and museums.
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El internet y wifi muy deficiente
Stayed 3 nights in Nov 2023

6/10 Okay

Alejandra

Traveled with group, Traveled with partner
Liked: Cleanliness
Too noisy on the rooms of the first floor, no warm water, old rooms. I reserved a king room and upon arrival told us they didnt have any availability.
Stayed 3 nights in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful stay at Rio Hoteles in Querétaro! Everyone was very nice, but particularly Alejandro & Ricardo. My room was clean. It is noisy in the evening and you can hear the bell churches but I really didn’t mind. Ricardo was my Uber driver and took me to all the magic Pueblos around. I even met his Mom, who made me a Calavera Catrina make-up. The Hotel is well located in the Centro and near a beautiful park. I now have a new family in Querétaro!
Stayed 10 nights in Oct 2023

10/10 Excellent

GILBERT

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Jesus and all hotel personnel were great.
Stayed 4 nights in Oct 2023

6/10 Okay

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water in the shower I let the water run about more than 5 minutes and nathing
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher, La Mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check-in & check-out. Friendly helpful front desk staff. Huge room with a/c and perfectly clean. Only negative would be how long it took to get hot water in the shower (in excess of 10 minutes!). Perfect location in the city center. Great places to eat, drink, tours to take. Safe area. Great value!
Stayed 2 nights in Aug 2023

8/10 Good

Rafael

Traveled with partner
El hotel está en una excelente ubicación y el personal es atento siempre dispuestos a ayudar no hay elevador por lo cual sería un problema para personas deshabilitadas pero fuera de eso todo muy bien
Stayed 4 nights in Jul 2023

6/10 Okay

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Updated property, nice furnishings, central location. Water pressure and delivery of hot water in the shower was not good. My room was clean, lobby was clean, and the common areas were clean. Noise was definitely a problem; situated on a busy andador full of bars and restaurants, busy loud restaurant and bar in hotel, close to churches where fireworks were exploding at all hours, and church bells ringing. Staff was friendly and accomodating. However, I will not stay here again.
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Know what you booked
The only problem we had was at check in when the room they gave us was not what we had paid for(the most expensive room listed). After pointing this out, they showed us two other rooms to pick from. The room and entire hotel was very clean and we had no other problems.
Stayed 9 nights in May 2023

10/10 Excellent

Mauro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to relax and walk around the beautiful Querétaro Centro.
Stayed 3 nights in May 2023

10/10 Excellent

NORMA ELIZABETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Stayed 2 nights in May 2023

8/10 Good

Armando

Liked: Cleanliness, staff & service
Location is perfect. Lots of historic sites are within walking distance. Rooms are simple, down to the minimum. There are no elevators and stairs are a bit narrow. Keep that in mind if you hace difficulty getting around. Staff is very professional and will assist you in any way they can. Rooms are clean every day. Nice place.
Stayed 7 nights in Apr 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and comfortable. Staff very nice.
Stayed 1 night in Mar 2023

8/10 Good

Joyce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very noisy with construction and a drunk smashing a bottle at 2:00am in front of door of one of my travelers. The desk did nothng about it.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in Querétaro
Fantastic location in Querétaro. The hotel was walking distance to all the main sights and there was a good selection of restaurants and coffee shops nearby. Will definitely stay here again.
Stayed 2 nights in Feb 2023

2/10 Terrible

Martha

Stayed 3 nights in Jan 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Very helpful with transportation planning Our room was a bit noisy late in the evening due to it’s location in the hotel Overall we had a great stay

10/10 Excellent

James

10/10 Excellent

Luis Abelardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!

10/10 Excellent

Luis Abelardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!

10/10 Excellent

Jacquie

Stayed 1 night in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Autumn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Hotel staff was very polite and rooms were great
Stayed 1 night in Nov 2022