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Hotel West Refugio

2.0 star property

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Photo gallery for Hotel West Refugio

Exterior
Exterior
Front of property
Exterior
Fridge, microwave, blender, coffee grinder

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Kitchen
  • Pet friendly
  • Housekeeping
  • Free WiFi
$57
includes taxes & fees
Dec 11 - Dec 12

Explore the area

View in a map
Cto. el Molino Centro, San Juan del Río, QUE, 76800
  • Place, Senor del Sacro Monte Temple
    ‪9 min walk‬
  • Place, Nuestra Senora de Guadalupe Church
    ‪14 min walk‬
  • Place, Fundadores Square
    ‪14 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪56 min drive‬

Room options

View all photos for Habitación Doble Individual

Habitación Doble Individual | Down comforters, individually decorated, individually furnished, desk

Habitación Doble Individual

10.0 out of 10
Exceptional
(2 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Habitación Familiar

Habitación Familiar | Down comforters, individually decorated, individually furnished, desk

Habitación Familiar

  • 270 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitacion Estandar (Pet Friendly)

Down comforters, individually decorated, individually furnished, desk

Habitacion Estandar (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Habitación Queen Size

Habitación Queen Size | Down comforters, individually decorated, individually furnished, desk

Habitación Queen Size

  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel West Refugio

Hotel in Centro Histórico
An outdoor pool, a bar/lounge, and a poolside bar are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a garden. Limited housekeeping is available.
Hotel West Refugio offers 10 accommodations, which are accessible via exterior corridors and feature shared/communal kitchens and ceiling fans. These individually decorated and furnished accommodations include desks. Beds feature down comforters. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This San Juan del Río hotel provides complimentary wireless Internet access. 34-inch Smart televisions come with digital channels, first-run movies, and Netflix. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Hotel West Refugio features an outdoor pool, a terrace, and a garden. Wireless Internet access is complimentary. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge.

Hotel West Refugio is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch smart TV with digital channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Blender
  • Coffee grinder
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel West Refugio Hotel
Hotel West Refugio San Juan del Río
Hotel West Refugio Hotel San Juan del Río

Hotel West Refugio Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 79 reviews
Rating 8 - Good. 9 out of 79 reviews
Rating 6 - Okay. 5 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 2 out of 79 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marivel, Franklin Park

Traveled with group
Liked: Amenities
Had a great time. Staff was great.
Stayed 1 night in Jul 2025

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

martha

Traveled with family
Liked: Cleanliness, staff & service

Cute friendly affordable full kitchen

small and cute property. pool needs more skimming but it's great to refresh. beds are comfortable, clean bathrooms. The ony issue is no AC. Still, host was very kind and lent us a portable fan. Kitchen is large, and it has all you can need.
Stayed 1 night in Jun 2024

10/10 Excellent

WEIGUO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Staff it’s so friendly and nice. 10 out of 10 for this place. Few things. Pool is to small. Need bar options if you like to drink. But you can bring your own stuff and sit on the patio.
Stayed 1 night in Oct 2022

10/10 Excellent

Joel

Stayed 5 nights in May 2022

8/10 Good

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos is an excellent host
Stayed 2 nights in Apr 2022

10/10 Excellent

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Emanuel Jacob

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rincón agradable

Atención amable y precisa del personal, instalaciones muy amenas. Excelente concepto country.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cristopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente propiedad, ya es la segunda vez que me hospedo y es muy comoda
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Javier Isaias

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bonita, la tematica le da originalidad y el personal muy amable en todo momento.
Stayed 1 night in Jun 2025

10/10 Excellent

Fernando Alonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Ubicación y Decoración
Stayed 1 night in May 2025

8/10 Good

Israel e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Elisa Gabriela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy tranquilo, cómodo y acogedor.

Stayed 3 nights in Apr 2025

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 1 night in Apr 2025

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Esta lindo el lugar
Stayed 1 night in Apr 2025

10/10 Excellent

Dennise

Stayed 1 night in Apr 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Dennise

Stayed 1 night in Mar 2025

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y atentos
Stayed 1 night in Feb 2025

10/10 Excellent

NAOSHI

Stayed 1 night in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities, room comfort

El viejo oedte

Fue fácil llegar, está súper lindo el lugar la atención seguridad super recomendable.
Stayed 1 night in Feb 2025

10/10 Excellent

Fabian

Traveled with family
Liked: Amenities
Muy buena por aceptar perritos!!!
Stayed 2 nights in Dec 2024