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Hotel Zidada and Chalets

4.0 star property

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Premium bedding, down comforters, in-room safe, individually decorated
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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Parking included

Explore the area

Map
Calle la Mora S/N, El Gallito, Ezequiel Montes, QUE, 76680
  • Museo del Dulce
    ‪14 min walk‬
  • Pena de Bernal
    ‪14 min walk‬
  • Finca Sala Vivé by Freixenet México
    ‪11 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪33 min drive‬

Room options

View all photos for Comfort Cabin, Mountain View

Comfort Cabin, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Comfort Cabin, Mountain View

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Chalet, 1 Bedroom, Kitchenette

Grand Chalet, 1 Bedroom, Kitchenette | Premium bedding, down comforters, in-room safe, individually decorated

Grand Chalet, 1 Bedroom, Kitchenette

  • Mountain view
  • 700 sq ft
  • Sleeps 4
  • 1 Queen Bed, 1 Queen Sofa Bed and 2 Twin Beds

View all photos for Family Cabin

Family Cabin | Premium bedding, down comforters, in-room safe, individually decorated

Family Cabin

  • Mountain view
  • 800 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Cabin

Deluxe Cabin | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Cabin

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Cabin, 1 Double Bed

Traditional Cabin, 1 Double Bed | Premium bedding, down comforters, in-room safe, individually decorated

Traditional Cabin, 1 Double Bed

  • Mountain view
  • 400 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Cabin, Mountain View

Junior Cabin, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Junior Cabin, Mountain View

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Cabin

Executive Cabin | Premium bedding, down comforters, in-room safe, individually decorated

Executive Cabin

  • Mountain view
  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Cabin

Premium Cabin | Premium bedding, down comforters, in-room safe, individually decorated

Premium Cabin

  • Mountain view
  • 700 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Cabin, Mountain View

Superior Cabin, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Superior Cabin, Mountain View

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Cabin, Mountain View

Panoramic Cabin, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Panoramic Cabin, Mountain View

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Cabin, Mountain View

Premier Cabin, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Premier Cabin, Mountain View

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Cabin, Mountain View

Elite Cabin, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Elite Cabin, Mountain View

  • Mountain view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Cabin

Signature Cabin | Premium bedding, down comforters, in-room safe, individually decorated

Signature Cabin

  • Mountain view
  • 700 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 1 Queen Bed

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About this property

Hotel Zidada and Chalets

4-star Ezequiel Montes hotel close to Pena de Bernal
Along with a 24-hour front desk, this smoke-free hotel has tour/ticket assistance and a garden. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, barbecue grills, a picnic area, and a front-desk safe are onsite.
Hotel Zidada and Chalets offers 23 accommodations, which are accessible via exterior corridors and feature safes and bathrobes. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 43-inch Smart televisions come with premium cable channels.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This Ezequiel Montes hotel also offers barbecue grills, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Hotel Zidada and Chalets is a smoke-free property.

A complimentary full breakfast is served each morning between 8:30 AM and 11:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 8:30 AM to 11:30 AM

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Front entrance ramp
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • 23 buildings
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels

Food and drink

  • Electric kettle
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 800 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 800 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Firewood fee: MXN 60 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel Zidada Chalets
Hotel Zidada and Chalets Hotel
Hotel Zidada and Chalets Ezequiel Montes
Hotel Zidada and Chalets Hotel Ezequiel Montes

Hotel Zidada and Chalets Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 65 reviews
Rating 8 - Good. 14 out of 65 reviews
Rating 6 - Okay. 3 out of 65 reviews
Rating 4 - Poor. 4 out of 65 reviews
Rating 2 - Terrible. 3 out of 65 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alguien estuvo cortando leña en la noche. Hacía mucho ruido
Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I considered a lot of options in Bernal but I'm glad I chose this hotel. I felt very safe and cozy. The view of the monolith was unbeatable! The staff were welcoming and breakfast delicious outdoors. My room and the grounds were like a fairy tale!
Stayed 2 nights in Dec 2024

10/10 Excellent

Guillermo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso lugar. Excelentes vistas. Bonito ambiente. Hacen falta cafeteras y un restaurante.
Stayed 2 nights in Feb 2024

8/10 Good

Alejandro David anaya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hay ciertos aspectos que anuncian que están manejados, por ejemplo el tamaño de la habitación en metros cuadrados, pero cuando llegas el espacio total si es el que dicen, pero el espacio donde duermes es mucho mas chico, y la cama la anuncian como Queen size y en realidad es una matrimonial. Fuera de eso, es un hotel bonito y limpio, pero no cumple con las expectativas de las fotos.
Stayed 1 night in Jan 2025

10/10 Excellent

Gerardo

Stayed 1 night in Dec 2024

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Precioso lugar solo el trato de recepción algo hostil
Stayed 1 night in Oct 2024

8/10 Good

Salvador

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Johat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente vista, ubicación. Instalaciones limpiaz y tranquilo, ideal para descansar
Stayed 1 night in Dec 2024

10/10 Excellent

Juan F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solamente escasos ganchos para ropa y toallas

Stayed 2 nights in Dec 2024

10/10 Excellent

Gregorio García

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo ok, exepto que deben de ser más cuidadosos con la limpieza de los espejos y vidrios, así mismo poner ganchos para la ropa
Stayed 1 night in Dec 2024

8/10 Good

Gabriel Pérez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena vista, habitación cómoda, sería bueno tener la opción de calefacción para los que no les gusta la chimenea.
Stayed 1 night in Dec 2024

8/10 Good

Ricardo Iván

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es bueno pero falta un poco de capacitación en recepción. No me gustó eso del cobro al momento de llegar cuando ya se había pagado. Estoy en espero del reembolso.
Stayed 1 night in Dec 2024

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Todo Perfecto, excepto por que no veo necesidad de hacer pagar de nuevo en el establecimiento y dejar tu saldo retenido en tu tarjeta lol días ! Hagan el cargo de una o esperen a que lleguen al check!
Stayed 1 night in Dec 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

jose ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Oct 2024

8/10 Good

Edgar

Traveled with family
Liked: Property conditions & facilities
Aunque el check in es a las 15:00 hrs la habitación no estaba lista, hay aspectos de limpieza que hay que mejorar como lavar sillones y barrer y traperar bajo las camas. Al final no entregan pase de salida hasta que no vam y revisan la habitación.
Stayed 1 night in Nov 2024

6/10 Okay

Miguel Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad en buenas condiciones, el ingreso fue raro ya que cancelaron el pago e hicieron uno nuevo, la persona que realizó la cancelación del cargo original había hecho una cancelación parcial y hubo que esperar para que entendiera que no estaba cancelando el total, después de un rato realizó la cancelación total y estoy en espera de que se vea reflejada en el estado de cuenta.
Stayed 1 night in Oct 2024

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities
Gran estadía y gran atención, muy recomendable
Stayed 2 nights in Oct 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Solo la parte de check in, estaba programada a las 3 y llegamos puntual y aún no estaba lista, nos quedaron esperando 20 minutos más, solo eso en lo demás está increíble y mira hermosa vista, vale cada centavo
Stayed 1 night in Oct 2024

8/10 Good

Palemon Ramos

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Me gustó la ubicación
Stayed 1 night in Oct 2024

2/10 Terrible

Hector Edgardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Pésimo servicio y atención al cliente

Nos fue muy mal, reservé una habitación con aire acondicionado y cama queen y nos dieron una habitación terriblemente pequeña sin aire y con cama matrimonial. Reclamé en recepción y nos dijeron que Hoteles.com siempre ponía habitaciones que no corresponde a lo que se alquila, es decir que ustedes tiene la culpa. Hace mucho que yo uso su aplicación y jamás había tenido este tipo de problemas
Stayed 2 nights in Oct 2024

8/10 Good

Rafael

Liked: Cleanliness

esperaba más

Las instalaciones están muy bien pero los servicios dejan mucho que desear. 1-no hay TV por cable solo los 5 canales de tele abierta 2-para usar el jacuzzi hay que pedir lo calienten una hora antes 3-si quieres usar la chimenea tiene costo adicional la madera. en general es bueno, pero un servicio muy promedio y no corresponde a los precios ***El desayuno está bien pero limitado
Stayed 1 night in Sep 2024

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabañas cómodas jacuzzi perfecto. Opciones de tv y películas excelente comida regular
Stayed 2 nights in Sep 2024

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, el personal muy amable Limpio, vistas muy bonitas
Stayed 1 night in Sep 2024