This smoke-free hotel features concierge services, a 24-hour front desk, and tour/ticket assistance. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a garden and a front-desk safe.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Free continental breakfast available daily 7:00 AM to 10:00 AM
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Tour and ticket assistance
Outdoors
Garden
Accessibility
Area rugs in room
No elevator
More
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
32-inch TV with cable channels
More
Portable fan
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 300 per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet deposit: MXN 500 per stay
Pet fee: MXN 300 per pet, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Affordable luxury in beautiful and rustic Queretaro downtown. Close walking distance all around downtown and no transportation needed. Plenty to eat all around, and lots of night life activities.
I had a wonderful stay at Kuku ruku. My room was big and clean. The staff was helpful and friendly and the area was easily walkable to great restaurants and museums.
It was very good value for money, and the hotel is in a superb location. Rooms are good, they may need a little bit of maintenance - small details.
My only complaint is parking: 350 MXN night, and the parking garage is 4 blocks away
It was great and lovelu 15 years ago when I visited for the first time. August 2025, was a different story, it has leaks, spots in walls and seilings, depressing.
A good place with basic services. You have a bed, a bathroom and toilette. Place has a very rustic image. Seems cool. Only thing could be improved is the cleanliness/ maintenance of the room. Other than that, a great option to stay one night at a very low cost.
Booked a deluxe room, no complaints, had a garden access w gated door, used the strap and lock from our Loctote travel bag to secure the door at night. Allowed us to put the fan in front of it and then we had excellent airflow. The young girl at the desk was friendly. Slight issue at the desk during check in. Has happened to me a few times in Mexico. Seems they cant tell that I have already paid in full, glad I bring detailed receipts.
timothy
Stayed 3 nights in Aug 2025
Verified review
6/10 Okay
Juan Pablo
Feb 22, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Good location. My room was ar the other side of the reception, so it was noisy. Some of the staff kept playing on the PC and cursing out loud so many times. I also saw some of them smoking in the patio even though it is prohibited. No easy to take a hot shower, cold water was an issue. Rooms don't look like the photos.