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Carlota Sustainable Design Hotel

4.0 star property

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Photo gallery for Carlota Sustainable Design Hotel

Hallway
Terrace/patio
Premium bedding, in-room safe, individually decorated
Deluxe Room | Courtyard view
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Benalcázar N6-26 y Mejía, Quito, Pichincha, 170130
  • Independence Square
    ‪2 min walk‬
  • Carondelet Palace
    ‪2 min walk‬
  • Catedral Metropolitana de Quito
    ‪3 min walk‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪66 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, in-room safe, individually decorated

Deluxe Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Loft

Classic Loft | Premium bedding, in-room safe, individually decorated

Classic Loft

  • 430 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, individually decorated

Standard Room

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Carlota Sustainable Design Hotel

4-star hotel in Quito Historic Center
Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Carlota Sustainable Design Hotel offers 12 accommodations with laptop-compatible safes and complimentary newspapers. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. LED televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Quito hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Golondrina has couples treatment room(s). Services include massages. The spa is open daily.
Carlota Sustainable Design Hotel features a full-service spa. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

A business center is on site at this 4-star property. This boutique hotel also offers a rooftop terrace, spa services, and a library. For a surcharge, an area shuttle within 1 kilometers is available to guests.

Carlota Sustainable Design Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Bistro - This bistro specializes in Regional cuisine and serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (USD 24 per day); reservations required
  • Area shuttle (surcharge) up to 1 km
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bistro

Things to do

  • Full-service spa
  • Library
  • TV in common areas
  • Wine tasting room
  • Winery release events

Family friendly

  • Dining table
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Netflix
  • Smart TV with premium cable channels

Food and drink

  • Chef service
  • Dining table
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12.00 per person
  • Nearby parking fee: USD 24 per day(66 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

CARLOTA Hotel Quito
CARLOTA Quito
Hotel Carlota Quito
Carlota Sustainable Design Hotel Quito
Carlota Sustainable Design Quito
Carlota Sustainable Design
Carlota Sustainable Design
Carlota Sustainable Design Hotel Hotel
Carlota Sustainable Design Hotel Quito
Carlota Sustainable Design Hotel Hotel Quito

Carlota Sustainable Design Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 31 out of 45 reviews
Rating 8 - Good. 11 out of 45 reviews
Rating 6 - Okay. 1 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 1 out of 45 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent. The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.
Stayed 2 nights in Jun 2024

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Would not recommend - all style no substance
Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace Overall there was no real warm feeling to the hotel, it felt cold and soul-less.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design
Stayed 3 nights in Nov 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.

8/10 Good

Doo

Traveled with family
Lovely boutique hotel, best to book thru hotel to get breakfast included.
Stayed 2 nights in Jul 2023

10/10 Excellent

Celia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jose, Key Biscayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Cecilia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building, updated nicely. Wonderful hotel and restaurant staff
Stayed 4 nights in Sep 2022

10/10 Excellent

Christine

Stayed 2 nights in Jul 2022

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!
Stayed 3 nights in Jun 2022

10/10 Excellent

Jeffrey, Bainbridge Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and restaurant. Area around the hotel though is not the greatest.
Stayed 2 nights in Mar 2022

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for people interested in Old Town
Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.
Stayed 1 night in Jan 2022

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of this hotel is great. Walkable distance to the historic center and it’s attractions. The only downside was that it seemed as if we were the only guests at the time so the hotel staff was slightly slow. Also, most of the staff only speaks Spanish.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stylish design, warm staffs, there are minor improvements can be make: better towels, sometimes it felt the front desk was understaffed, it was labeled VIP access but I didn’t remember got any VIP benefis.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
Amazing Hotel! Great design in common areas, rooms, and wonderful rooftop with views of the city. Walkable location.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic modernity
Fabulous small hotel with courteous staff and a unique vibe. The rooms are on the small side, but are wonderfully laid out so that they feel spacious and luxurious. Food in the restaurant is good, and the rooftop lounge has a wonderful view. Would absolutely stay here again on a trip to Quito!
Stayed 2 nights in Feb 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quito gem
Superior customer service
Stayed 11 nights in Jan 2019

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nadia Koepp
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel. Terrific staff, great location and rooms that are one of a kind.
Stayed 1 night in Dec 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel with over the top service!
We absolutely loved our stay at the Carlota! Upon arrival, we were graciously greeted by Lisabeth, who attended to all of our needs. She gave us a quick tour of this beautifully renovated property before showing us to our room. Clean and extremely well appointed, our room spanned two floors. Picture a SOHO loft in the hear of Quito's historic district. The view form the rooftop deck was an added bonus! Lisabeth then helped us arrange our transportation to Banos the next morning . Our driver was awesome! Prompt, professional and extremely friendly, he took great care of us.Thank you to Lisabeth and and the Carlota for making our first trip to Ecuador so memorable. We look forward to our next visit!
Stayed 1 night in Nov 2018

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful small boutique hotel in the city!
Beautiful hotel, lovely staff, comfortable beds.
Stayed 2 nights in Aug 2018