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Chez Elena Guesthouse

2.5 star property

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December 2024
January 2025

Photo gallery for Chez Elena Guesthouse

Facials, manicures and pedicures, massages
Terrace/patio
Exterior
Single Room | Bathroom | Shower, hair dryer, towels, soap
City Triple Room, 1 Bedroom, Ensuite | Premium bedding, down comforters, in-room safe, laptop workspace

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Hot Tub
  • Breakfast available
  • Pet friendly
  • Room service

Explore the area

Map
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha
  • University Andina Simón Bolívar
    7 min drive
  • Joga Bonito
    12 min walk
  • La Alameda Station
    13 min drive
  • Quito (UIO-Mariscal Sucre Intl.)
    62 min drive

Room options

View all photos for City Studio Suite, 1 Queen Bed

City Studio Suite, 1 Queen Bed | Premium bedding, down comforters, in-room safe, laptop workspace

City Studio Suite, 1 Queen Bed

  • 249 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Premium bedding, down comforters, in-room safe, laptop workspace

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for City Triple Room, 1 Bedroom, Ensuite

City Triple Room, 1 Bedroom, Ensuite | Premium bedding, down comforters, in-room safe, laptop workspace

City Triple Room, 1 Bedroom, Ensuite

  • 193 sq ft
  • Sleeps 3
  • 3 Twin Beds

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includes taxes & fees
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About this property

Chez Elena Guesthouse

Guest house in Puengasi
Along with a restaurant, this smoke-free guesthouse has a fitness center and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Chez Elena Guesthouse offers 16 accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Beds feature down comforters and premium bedding. Premium cable television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the guesthouse include a spa tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chez Elena Guesthouse features a spa tub and a fitness center. Dining options at the guesthouse include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. This family-friendly guesthouse also offers a rooftop terrace, a library, and barbecue grills. For a surcharge, the property provides an area shuttle within 5 km and an airport shuttle (available 24 hours). Onsite self parking and valet parking are complimentary.

Chez Elena Guesthouse is a smoke-free property.

Chez Elena Restaurant - This family restaurant serves breakfast, lunch, and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 3.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chez Elena Restaurant

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Library
  • Playground
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's club (surcharge)
  • Children's toys
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Spa

  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 6 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Limited room service
  • Stovetop

More

  • Access via exterior corridors
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per night (maximum USD 60 per stay), plus a deposit of USD 5 per night
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: approximately USD 3.50 per person
  • Airport shuttle fee: USD 39 per room (one way)
  • Pet deposit: USD 5 per night
  • Pet fee: USD 5 per pet, per night (maximum USD 60 per stay)
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Alcohol is not permitted at this property
Parking height restrictions apply

Property is also known as

Chez Elena Guesthouse
Chez Elena Guesthouse House
Chez Elena Guesthouse House Quito
Chez Elena Guesthouse Quito
Elena Guesthouse
Chez Elena Quito
Chez Elena Guesthouse Quito
Chez Elena Guesthouse Guesthouse
Chez Elena Guesthouse Guesthouse Quito

Chez Elena Guesthouse Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Pablo , Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Stayed 4 nights in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family staff. NOISY neighborhood.
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.

4/10 Poor

Joy, USA

Disliked: Staff & service, property conditions & facilities
Go to a better hotel.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.

10/10 Excellent

Keith, Middlesbrough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

agingerabroad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically run guesthouse; great family
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).

10/10 Excellent

Poppi, Revelstoke, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.

10/10 Excellent

Chris, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.

8/10 Good

Steve, Nova Scotia

Liked: Staff & service, property conditions & facilities, room comfort
Excellent value
Although this inn is out of the city, there is a bus stop right outside, and it's about a 20 bus ride to downtown. Paco and Elena are wonderful, friendly people. Their son, Dario, speaks English. They do their own tours, which were excellent. Excellent value at this guest house. The house is like an art museum. Paco is a noted Ecuadorian artist. The breakfasts are fine. Hot water for showers is limited or missing.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Long way out
Excellent servive!!, Great food,

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
location to be desired
Stay one night at this place. On arrival had to wait on the street for 45min until the owners arrived (in spite of the email sent the previous day). House is nice and clean. The location of the place is far from anything ($15-$20 cab ride from airport)- good thing they offered diner as there are no restaurant nearby. Bring hear plugs for the night: everyone has a dog in the neighbourhood. Very friendly family, good value in spite of location.

10/10 Excellent

Pam, Cuenca, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chez Elena in Quito
The owners are wonderful, and very friendly. I will stay there again. You will have to either take a taxi or bus, to get to the tourists sites, but easy to do

10/10 Excellent

Nick, Grover Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hoel Chez Elena in Quito, Ecuador-excellent value!
This is a very lovely, new, clean, and hospitable hotel. It is a 20 minute bus ride from downtown Quito, which makes it a bit hard to find. I do heartily recommend it, however. Just remember to get the hotel's local number from Hotels.com before you come, so the taxi driver can call to get directions if needed. Alternatively, print the map located on the Hotels.com website and bring it along with you. The owners live right next door. They serve breakfast and dinner. It seems more like a B&B but you have your own private bedroom with its alloted bathroom in the adjoining hallway. The hot water works. Overall, an excellent stay at a quite remarkable price. Oh, the bus line is very convenient into town, picking you up and dropping you off just 100 feet from the hotel. 5 stars except for the location. The wifi signal is weak, but I'll get them to work on it.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great place to stay! Paco and Elena will make you feel at home. We have stayed 3 times.
Stayed 5 nights in May 2018

10/10 Excellent

Piter, Valencia, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente Ubicacion
De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!

8/10 Good

Armand, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intéresses à y retourner
Un milieu très familial, des gens tres accueillants et tres avenants. Au moins une personne sur place parle français et anglais. On peut obtenir de très bonnes informations sur les points d'intérêts a Quito et dans les environs. Acces facile a la vieille ville de Quito par autobus.

2/10 Terrible

Jorge Enrique Gallego, Medellín

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como seleccionan ustedes los hoteles que ofrecen?
Terrible, no me recibieron en el hotel, que mi reserva estaba cancelada, que no habían habitaciones, fue evidente que tenían sobre vendido el hotel, por el campeonato Latinoamérica de BMX, al evento que fui, a las 2 de la mañana me toco salir a buscar otro hotel y lo encontré gracias a Dios, eso si la confiabilidad que pude tener con Hoteles.com se perdió por completo, es decir no los recomendaría jamás, ni a ese hotel ni a su sitio web... Pues lo que se gestiona con ustedes no los respetan los hoteles así de simple!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personel aceuillant
tres bon et en plus le fils dario parle couramment le francais

8/10 Good

Simon, Burgdorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiär und gemütlich
Für längere Aufenthalte in quito weniger geeignet, da Taxi oder Busse erforderlich sind. Da Türen und Tor abends geschlossen sind, bereitet der nächtliche Einlass gelegentlich Probleme (man erhält dazu keinen Schlüssel). Sehr freundliche Gastgeber und sehr gutes Essen.

10/10 Excellent

Carlos, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Atencion!
Nos gusto casi todo!... si no fuera por el unico detalle de que el baño queda afuera de la habitacion... diriamoa que nuestra estadia alli fue perfecta!... Gracias!!