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Hotel El Crater

3.5 star property

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Photo gallery for Hotel El Crater

Exterior
Exterior
Exterior
Interior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Mirador Del Pululahua, San Antonio de Pichincha, Pichincha
  • Pululahua Geobotanical Reserve
    ‪6 min walk‬
  • Intinan Solar Museum
    ‪7 min drive‬
  • Monument to the Equator
    ‪8 min drive‬
  • Quito (UIO-Mariscal Sucre Intl.)
    ‪69 min drive‬

Room options

View all photos for Luxury Suite, Balcony, Mountain View

Premium bedding, down comforters, desk, blackout drapes

Luxury Suite, Balcony, Mountain View

  • 645 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Suite, Ground Floor

Standard Suite, Ground Floor | Premium bedding, down comforters, desk, blackout drapes

Standard Suite, Ground Floor

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite Deluxe With Mountain View

Premium bedding, down comforters, desk, blackout drapes

Suite Deluxe With Mountain View

  • Mountain view
  • Sleeps 3
  • 3 Twin Bed(s) OR 1 King Bed(s) and 1 Twin Bed(s)

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includes taxes & fees
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About this property

Hotel El Crater

3.5-star San Antonio de Pichincha hotel with restaurant
A full-service spa, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, massage/treatment rooms, and a business center.
Hotel El Crater offers 12 accommodations with DVD players and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, designer toiletries, and complimentary toiletries.

This San Antonio de Pichincha hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
Hotel El Crater features a full-service spa and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and a garden. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Hotel El Crater has designated areas for smoking.

El Crater - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • El Crater

Things to do

  • Full-service spa
  • Playground
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Living room
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 50 per night for guests under 21 years old
  • Service fee: 10 percent
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 35 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Crater Hotel
El Crater
El Crater Hotel
El Crater Quito
Hotel El Crater
Hotel El Crater Quito
Hotel El Crater Calacali
El Crater Calacali
Hotel Hotel El Crater Calacali
Calacali Hotel El Crater Hotel
Hotel Hotel El Crater
El Crater
Hotel El Crater Hotel
Hotel El Crater San Antonio de Pichincha
Hotel El Crater Hotel San Antonio de Pichincha

Hotel El Crater Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 74 out of 106 reviews
Rating 8 - Good. 18 out of 106 reviews
Rating 6 - Okay. 7 out of 106 reviews
Rating 4 - Poor. 2 out of 106 reviews
Rating 2 - Terrible. 5 out of 106 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing views and service. Just great for a side trip from Quito. Would highly recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet with amazing views. Food was great and the staff was very kind and helpful too
Stayed 1 night in Aug 2024

10/10 Excellent

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
¡Casi una experiencia religiosa! Mágico, Único, Especial, espectaculares vista, tremenda ubicación, en fin Majestuoso!!! Imagínate estar en el tope de una montaña: a un lado un valle que fue una laguna que al otro lado La Mitad Del Mundo, Lat 0!!!
Stayed 4 nights in Jun 2024

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful location for peace and also ease of accessibility to Quito. Scenery is breathtaking. Food and service at restaurant are excellent. The rooms are clean, spacious and have wonderful views both of the city and the volcano crater. The staff could not be more helpful and polite. I cannot wait to visit again. Visiting the Quito area I cannot imagine staying anywhere else.
Stayed 4 nights in Apr 2024

4/10 Poor

DAVID

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We asked for the room on the upper floor when booking and they gave us the one below, the bathroom was outdated and had water problems, the king bed was two and a half square beds pushed together, and the mattress was worn out and very hard. Excessively expensive prices for what they offer, translucent curtain where you could see a lot from the outside, little privacy.
Stayed 1 night in Feb 2024

10/10 Excellent

Allison, Richardson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, gorgeous rooms, delicious food, excellent staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Great relaxing and wonderful friendly people.
Stayed 4 nights in Jan 2024

10/10 Excellent

KYLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat stay with great views
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel resides in one of the most beautiful places I have ever experienced. The grounds are immaculately maintained, tge architecture is gorgeous, the spaces uncrowded and relaxed. Places like this only exist in fairy tales. The staff is friendly and efficient, the rooms large, well-appointed, and comfortable. The on-site restaurant is very good too. I hope to spend another vacation there.
Stayed 28 nights in Apr 2023

10/10 Excellent

Dario

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to OMAR! He was incredible. The room was spacious, clean and comfortable. We visited the restaurant for dinner and my husband felt in love with the potato soup. During breakfast we had a cute llama spy on us also keep us entertained. We had a great experience overall.

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I spent 3 nights at this mountain resort in Feb 2023. It was the ideal place for some much needed R&R. The views are spectacular, the rooms are spacious, the atmosphere is very serene, the spa is amazing (had the best hot stone massage there) and the service at the entire hotel is EXCELLENT! Special mention to Omar who is the heart beat of the resort … he takes care of everything that you can possibly need and more. Thank you for making our stay so memorable PS: The wifi works great !
Stayed 3 nights in Feb 2023

10/10 Excellent

Fernando

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This property and its surroundings offer the ultimate spa and natural landscape that are truly inspirational.
Stayed 1 night in Feb 2023

10/10 Excellent

Wei

Stayed 1 night in Jan 2023

10/10 Excellent

Doreen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious, gorgeous views from the rooms, and it is a very family-friendly hotel. The staff were so kind and responsive to any question or request and very knowledgeable regarding activities in the area. The food was delicious and a nice balance of Ecuadorian and European/North American food. We highly recommend El Crater during your visit to Ecuador!

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth.
Best experience ever had. Heaven on earth, bassically is like living on the clouds.
Stayed 1 night in Nov 2022

10/10 Excellent

Patricia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place ❤️
Stayed 2 nights in Aug 2022

10/10 Excellent

J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Crater is a hidden gem that is absolutely outstanding. I stayed for almost a week to write and meditate and it was perfect. The property is gorgeous with mid-century modern architecture, furnishing, and art. The restaurant is delicious with organic food and lovely staff and the spa is honestly world-class in the most beautiful space surrounded by nature. And the views! This a power spot on top of an ancient volcano crater with views toward the most sacred mountains in indigenous Ecuadorian culture. I can't recommend it highly enough and would gladly return if given the chance.
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible hotel. Only twelve rooms, so it's boutique for sure, and you get personalized service as a result. Maybe the best view I've had at a hotel - huge windows overlooking a gorgeous valley (an extinct volcanic crater you can hike into) on one side, more huge windows overlooking the city and mountains on the other. The rooms are spacious, comfortable, and super clean. On the top floor, I had awesome skylight windows, adding even more allure to the stay. Everything worked well, and I had no problems whatsoever. There's an excellent restaurant on the property and a great spa, too. But more important than the amenities are the people - the staff were all wonderful: helpful, professional, patient with my broken Spanish. It is more than worth the price. If you go, make sure to follow the little path behind the restaurant - it's only maybe a 50 meter walk and brings you to a point on the crater rim that has an even better view of the crater at sunset.
Stayed 2 nights in Jan 2020

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mitad del Mundo
Very nice and convenient location.
Stayed 1 night in Aug 2019

10/10 Excellent

William&Pae, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the Hotel is unbeatable, arrived late in the am driving from Quito Airport, had to wake the Hotel Staff at 2 am, but no one could have been any nicer with the accommodations. The Hotel was very clean and the grounds were meticulously cared for. Differently, if you are in the area you must stay here. We only had a chance to stay one night because we were driving to Termas Papallacta and site seeing along the way. Almost forgot the breakfast was fabulous, enjoy our short stay very must don't hesitate to rent a car and see the country.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Lizbeth, Quito

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing. Santiago welcomed us with the greatest smile and was attentive at all times. Room was clean and spacious... everything was fantastic beyond words.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
A room with 2 views
Amazing location to wake to in the morning!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, lovely food and very friendly staff
Stayed 1 night in Jan 2019