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MainStay Suites Raleigh - Cary

2.5 star property

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Photo gallery for MainStay Suites Raleigh - Cary

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Business center
Reception
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • 24/7 front desk
  • Gym
  • Laundry
  • Parking included

Explore the area

Map
1020 Buck Jones Rd, Cary, NC, 27606
  • North Carolina State Fairgrounds
    ‪4 min drive‬
  • Carter-Finley Stadium
    ‪5 min drive‬
  • Lenovo Center
    ‪5 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 320 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(53 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 320 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 320 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub) | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(6 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

MainStay Suites Raleigh - Cary

Cary hotel close to Crossroads Plaza
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite. Weekly housekeeping is available.
MainStay Suites Raleigh - Cary offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with satellite channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Cary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
MainStay Suites Raleigh - Cary features a 24-hour fitness center, barbecue grills, and a vending machine. Public areas are equipped with complimentary wireless Internet access. This Cary hotel also offers a picnic area, coffee/tea in a common area, and laundry facilities. Onsite uncovered self parking is complimentary.

MainStay Suites Raleigh - Cary is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night, plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 10 per pet, per night plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hawthorn Suites Raleigh
Hawthorn Suites Wyndham Raleigh Aparthotel
Hawthorn Suites Wyndham Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh
Wyndham Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel Raleigh
Hawthorn Suites Wyndham Raleigh/Cary Aparthotel
Hawthorn Suites Wyndham Raleigh/Cary Raleigh
Hawthorn Suites Wyndham Raleigh/Cary
Hawthorn Suites by Wyndham Raleigh
Hawthorn Suites Wyndham Ralei

MainStay Suites Raleigh - Cary Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 273 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 172 out of 1000 reviews
Rating 4 - Poor. 142 out of 1000 reviews
Rating 2 - Terrible. 137 out of 1000 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Collin

Disliked: Cleanliness, property conditions & facilities, room comfort
It felt like we were staying in a residential apartment not a hotel.
Stayed 2 nights in Mar 2025

2/10 Terrible

Denisse

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthiest place ever.

The pictures don’t look at all like the room you will stay in. Please do yourself a favor and don’t book at this filthy, nasty, unsafe place. They are rude and they don’t even acknowledge how dirty the place is. They didn’t want to refund me for my stay after I let them know both of the rooms they changed me to were disgustingly dirty. There was vomit in the elevator. The floors smelled. The room floors were sticky and so the countertops. Bed sheets were dirty. The refrigerator had dents and it was beat up. The towels were used and left there for the next guest and looking absolutely dirty. Also the policy kept patrolling the parking lot. They even had the nerve to say what I was calling “filthy” was not true and that they “upgraded” me to another room… yes, one more disgusting.
Stayed 1 night in Mar 2025

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Farrah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Denisse

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible place and super dirty.

Please do you a favor and don’t book n this place. It stink, the elevator had vomit, the rooms were beyond dirty, the towels were disgusting, the countertops all splatter and gross. The hotel doesn’t look like the picture at all and the people at this place looked sooo sketchy. I didn’t feel safe at all.
All stained and sticky
There was VOMIT on the elevator splatter on the wall too
This was part of the set of towels left in the room.
Stayed 1 night in Mar 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Mofreh, Wilmington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Availability of a Small Kitchen
Stayed 16 nights in Mar 2025

6/10 Okay

Sarah

Traveled with partner
Disliked: Amenities
Great location, just a bit noisy - someone was running up & down the halls for hours on end.
Stayed 1 night in Mar 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Tamara

Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness

Ok stay, close to what we needed to see

Was an ok place to sleep. Front desk lady was nice and welcoming. Other then that nothing but a place to shower and sleep. When we booked it did say continental breakfast was provided, however when we woke up and went to the lobby there was a sign that said they no longer offer breakfast. Towels in the room were folded etc, however when we went to use them only one was clean. Room could use some painting and smelled a bit musty.
Stayed 2 nights in Mar 2025

4/10 Poor

Loren

Disliked: Property conditions & facilities
There were crumbs and dirt on counter spaces and stains on the bed sheets. I could hear people walking around above me all night
Stayed 1 night in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of in a weird spot you have to kind of look for it but it's quiet and peaceful
Stayed 2 nights in Mar 2025

10/10 Excellent

Lameisha

Stayed 1 night in Mar 2025

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in the cut which i liked. Only ppl there were the ppl who were supposed to be there.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

Would we stay here… if they clean the rooms.

There were a few good things. Good air conditioning and close to LENOVO Arena. Staff was okay. Bed was somewhat comfortable. Now to the bad: Room was absolutely not clean and the bottom floor smelled like pot non stop. Bathroom was filthy and not clean. Had stains everywhere. Hanger was broke. Aluminum ball just randomly in the bathroom. “Clean” towers still had dirt and yellow stains on them. Sticky floor all over the room. I asked a person coming out if they liked it there and they said meh and now I see why.
Unclean room.
Stayed 1 night in Mar 2025

10/10 Excellent

Tanesha

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly overall my experience has been good
Stayed 14 nights in Feb 2025

2/10 Terrible

Marcella

Disliked: Cleanliness, property conditions & facilities
Dear Hotel Management, I am writing to express my disappointment with the condition of my recent stay at your hotel. The room was unfortunately not up to standard. There were noticeable stains on the chairs, and one of them had accumulated dirt and debris under the cushion. Additionally, the room's floor was unclean and emitted an unpleasant odor, as if it had been mopped with a greasy substance. Due to these conditions, my husband and I felt it necessary to purchase our own towels and bedding to ensure a more comfortable stay. Furthermore, there was a family with young children staying in the lobby area, which created a rather chaotic and noisy environment. Despite these issues, I would like to acknowledge that the front desk staff were very pleasant and helpful. I hope you will take my feedback seriously and address these concerns to improve the experience for future guests. Sincerely, Mrs. McKoy
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

GRACE

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horror hotel

Upon check-in, we were told that the room I had asked for was not available and they did not have handicapped rooms, I asked for a walk in shower because I had hip surgery . I had also asked for a suite with a sofa, Rashsa, said they didn't have any rooms like that, website says they do. Was given a room 314 top floor, no towels. Coffee pot wasn't working, toaster out of order, no cups,no plates,no silverware, roaches running in the cabinets, ice maker didn't work , THEY GAVE US AN ICE TRAY ,said that's the best they could do. Bathroom had black hair everywhere, I used my dawn dishwash to clean the tub and sink. BEDS WERE VERY OLD, THEY SQUEAK everytime you moved. Metal rusty squeeks. People hanging around smoking pot all night.
Stayed 6 nights in Feb 2025

2/10 Terrible

GRACE

Stayed 3 nights in Feb 2025

2/10 Terrible

Taylor

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% catfished

The hotel.com photos are not even close to reality! First, I was coming in on business at the last minute and was looking at the photos - I purposely picked this place due to the breakfast photo. None offered! The bathroom was so run down. The tub was dirty - I didn’t even shower. The bedding had stains. The fridge was 100 years old & loud. This place 100% cat fished me! I’ll never be back & so disappointed I wasted over $100 here! The location is also random! By a school. I love the trailer parked in a handicap spot too! Ridiculous.
Stayed 2 nights in Feb 2025

6/10 Okay

Sharlene

Stayed 1 night in Feb 2025

2/10 Terrible

Adil

Disliked: Cleanliness, amenities, property conditions & facilities
There is a bad smell in this place that is very bad
Stayed 2 nights in Feb 2025