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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

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Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Indulge in a diverse selection of hot and cold dishes at our buffet, featuring a variety of international cuisine.
Hotel entrance with parking available, surrounded by trees.
Work efficiently at the desk with a computer and monitor, or relax in the armchair with a potted plant nearby.
Experience the striking architecture of this unique hotel, featuring a central spire and horizontal panels.
Relax in this inviting living space with a sofa, armchair, and coffee table, surrounded by a large window and a cozy rug.

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • North Carolina Museum of Natural Sciences
    ‪6 min walk‬
  • Raleigh Convention Center
    ‪9 min walk‬
  • North Carolina State University
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

Standard Room, 2 Queen Beds (High Floor)

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • 246 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Experience the hotel's unique rooftop terrace with a glass-enclosed view of the surrounding area.

Hyatt House Raleigh Downtown/Seaboard Station

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.7 out of 5, Exceptional, (442)
$257 nightly
The price was $322
The price is $257 total
includes taxes & fees
Hyatt House Raleigh Downtown/Seaboard Station

About this property

Holiday Inn Raleigh Downtown - Capital by IHG

3-star hotel in Downtown Raleigh
A 24-hour fitness center, a 24-hour business center, and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a 24-hour business center. This Raleigh hotel also offers a 24-hour fitness center, a vending machine, and a garden. Parking is available onsite for a surcharge.

Holiday Inn Raleigh Downtown - Capital by IHG has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from May 19 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 263 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 197 out of 1002 reviews
Rating 4 - Poor. 189 out of 1002 reviews
Rating 2 - Terrible. 139 out of 1002 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Israel, Albany

Business traveler
Liked: Amenities
It is a unique hotel in its location competing with the big giants of the hotel industry. The locals love this place (at least the few I talked to) and want it to remain. I like the location, as it was close to the State Capitol, the downtown, and some other tourist sites. The female receiptionists were nice and helpful; however, one male receptionist (beige with tattoos all over his body) was very disrespectful. Why? Because the cleaner refused to come and clean my room and he was dismissive about my complaint. The hotel mgt should screen their public-facing staff (receptionist and cleaners) more carefully
Stayed 6 nights in Apr 2025

4/10 Poor

Tammy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I reserved a king room but was given a queen Front desk staff person wasn't rude but wasn't friendly or welcoming either. Whe seems to always be in a terrible mood
Stayed 1 night in Apr 2025

4/10 Poor

Kendra

Disliked: Amenities, property conditions & facilities
Room had cracks that outside air was coming in from. Heater blew lukewarm. Between the outside cold temperature air coming in the room from the cracks by the window, and heater not blowing hot air; the room remained cold. Toliet area was extremely small, no room to change. Seperate sink area with no door, and no privavy door to change without being seen by others in the room. Only one working elevator for 16 floors. Older property with much needed repairs.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Very very worn establishment. Walls are torn and wallpaper is coming off. Couldn’t open the bathroom door because the door hit the toilet. Front desk persons were in their phones and rude. Only positive was location.
Stayed 1 night in Apr 2025

10/10 Excellent

De'Lishia M

Stayed 3 nights in Mar 2025

6/10 Okay

James

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Alexander

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Raleigh is a gorgeous city.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, great staff
Stayed 3 nights in Apr 2025

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff in this property were incredibly helpful and personable. They went above and beyond to make sure every guest was taken care of. The building itself however is in desperate need of renovations. The elevators were constantly going out, the doors to the rooms were worn and did not close properly, and everything was outdated and worn in the rooms and the hallways.
Stayed 3 nights in Apr 2025

4/10 Poor

Brett

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Muhammad

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought a college track team- everything was great! Team walked for good everyday and the hotel was great with us!
Stayed 2 nights in Mar 2025

4/10 Poor

Jonathan

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The hotel appears run down at best. The hallway carpets are dirty with visible trash along the baseboard. The room next to me I guess sprang a leak, so maintenance was fixing it until about 9:30 pm and noisy as well as turned the water off so I couldn't flush the toilet. The breakfast next morning was sub par - the yogurt packets were warm and the other offering was pre-packaged nutrigrain bars. The coffee ran out halfway through breakfast and was not refilled. I will not stay there again.
Stayed 1 night in Apr 2025

8/10 Good

Saeed

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

John, HUNTERSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
tis a central location.
Stayed 1 night in Mar 2025

6/10 Okay

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the desk were friendly on check-in. Only 2 elevators and 1 was not working, though, we had no trouble. Breakfast was packaged food and more like a grab & go-type of meal with limited choices. room was comfortable, though, the bathroom was small, so that it was tight after opening the door and then using the toilet. Very unusual compared to other places I have stayed.
Stayed 1 night in Mar 2025

8/10 Good

Dror

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Stayed 1 night in Mar 2025

4/10 Poor

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in dire need of some updating.
Stayed 1 night in Mar 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Glen & Denine

The hotel is in a great location, it doesn't have many amenities but the surrounding area makes up for it. It is in NEED of updating / renovations
Stayed 4 nights in Mar 2025

6/10 Okay

Jeremy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good service, please repair some of the rooms.

The first room we got smelled awful and the carpets were wet. They quickly swapped my wife and I to another room but that first room must have been like that for while to smell that bad. The people at the front desk were kind and helpful but Holliday Inn shouldn’t have rooms in such poor condition.
Stayed 1 night in Mar 2025

4/10 Poor

Shawn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
old hotel they are going to tear down. havent done any work to it in a long time. price was right and location was excellent. everything else not so good.
Stayed 1 night in Mar 2025