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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Exterior
Exterior
Breakfast buffet
Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • North Carolina State Capitol
    ‪5 min walk‬
  • North Carolina Museum of History
    ‪6 min walk‬
  • Marbles Kids Museums
    ‪10 min walk‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds (High Floor)

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (High Floor)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Suite, 1 King Bed

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Room

  • 246 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Front of property

Hyatt House Raleigh Downtown/Seaboard Station

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.7 out of 5, Exceptional, (166)
The price is $184
per night
$208 total
includes taxes & fees
Mar 8 - Mar 9
Hyatt House Raleigh Downtown/Seaboard Station

About this property

Holiday Inn Raleigh Downtown - Capital by IHG

3-star hotel in Downtown Raleigh
A 24-hour fitness center, a 24-hour business center, and self parking are available at this hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. Housekeeping is available on request.
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a 24-hour business center. This Raleigh hotel also offers a 24-hour fitness center, a vending machine, and a garden. Parking is available onsite for a surcharge.

Holiday Inn Raleigh Downtown - Capital by IHG has designated areas for smoking.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 261 out of 1004 reviews
Rating 8 - Good. 239 out of 1004 reviews
Rating 6 - Okay. 187 out of 1004 reviews
Rating 4 - Poor. 185 out of 1004 reviews
Rating 2 - Terrible. 132 out of 1004 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms at great price
Stayed 5 nights in Nov 2024

4/10 Poor

Montae

Traveled with partner
Rooms was small and tight
Stayed 2 nights in Nov 2024

10/10 Excellent

George

Stayed 1 night in Oct 2024

2/10 Terrible

richard

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I’ve ever stayed in
Without question, the worst hotel I’ve ever stayed at in my entire life. Whole place was filthy and smelled like urine. Everything was broken or worn out. There was toothpaste spit on the sink faucet. There were stains on almost every surface from the walls to the carpets to the shower curtain. Old stains. Every other guest I spoke to said the same things. It became like a joke. Also, there was no security or protected entry like every other hotel downtown offers. Service was friendly and helpful, but the place itself is just a pit, so it must be a management issue. I’m honestly blown away that a service provider can be that awful and remain in business. Never ever stay there. Sleep in your car if you have to.
Stayed 2 nights in Oct 2024

10/10 Excellent

Chad

Stayed 1 night in Oct 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable service and unknown charges
This hotel is most definitely an economical option that may or may not be acceptably clean upon arrival. Service staff are unfriendly and do not want to be there. Upon checking out, I was charged $136.38 on top of the original one night charge. Hotel will not answer my attempts to figure out what this charge is from. There are other hotels in the area within the same price range that I would absolutely choose next time (and also this time had colleagues not been staying at this hotel) that were rated much higher for good reason.
Stayed 1 night in Nov 2024

6/10 Okay

Carlena

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities
More affordable than other downtown hotels, slightly. But one elevator of the two was out the entire weekend and the remaining elevator was quite slow.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice and caring
Stayed 1 night in Nov 2024

4/10 Poor

Carolyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The building has 18 floors and only one working elevator. The bathrooms are very tiny...Ive never seen such a small facility in another Holiday Inn or any hotel. The coffee machine was sitting on a painted silver, metal, stand that was badly stained with coffee from others. Continental breakfast was lacking in coffee and other items at 9:15 on Sat. morning. No problem on Fri morning tho. And the dining room was closed so folks had to find a seat wherever they could to eat their meal. We had to pay to park in the bldg garage. For the money paid for the 2 night stay, I think it was too much...
Stayed 2 nights in Nov 2024

6/10 Okay

Luke

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Jonathan

Business traveler
Disliked: Cleanliness
Dirty. No coffee cups after they cleaned my room. No new towels. Someone looked through the drawers when they came into "ckean". Weight room floor was dirty. Noisy.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Somewhat dated but acceptable.
Stayed 1 night in Nov 2024

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Freddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

David

Traveled with group
Liked: Cleanliness, staff & service
Great location but needs some updating.
Stayed 1 night in Nov 2024

4/10 Poor

William, Canyon Lake

Disliked: Cleanliness, property conditions & facilities
Property run down. Person sleeping in the hall at night. Bar closed since COVID and area surrounding not the best. Room acceptable. Unless a major update occurs, I wont be staying here again.
Stayed 1 night in Nov 2024

6/10 Okay

Luis

Room looked a bit run down
Stayed 3 nights in Oct 2024

4/10 Poor

Kimberly

Disliked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Ajay

Stayed 7 nights in Oct 2024