Homewood Suites by Hilton Raleigh - Crabtree Valley

3.0 star property

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Terrace/patio
Front of property - evening/night
Studio Suite, 1 Queen Bed | Living area | 32-inch LCD TV with cable channels, TV
Reception
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Kitchen
$138
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
5400 Homewood Banks Dr, Raleigh, NC, 27612
  • Place, Crabtree Valley Mall
    ‪12 min walk‬
  • Place, North Carolina State University
    ‪5 min drive‬
  • Place, Lenovo Center
    ‪6 min drive‬
  • Airport, Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪17 min drive‬

Room options

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 398 sq ft
  • Sleeps 5
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking

  • 400 sq ft
  • 2 bedrooms
  • Sleeps 9
  • 1 King Bed and 2 Double Beds

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(19 reviews)
  • 400 sq ft
  • Sleeps 3
  • 1 Queen Bed

Suite, 2 Double Beds

7.6 out of 10
Good
(30 reviews)
  • 400 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.8 out of 10
Excellent
(3 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, Accessible, Non Smoking

  • 398 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(3 reviews)
  • 398 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 400 sq ft
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Balcony

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed

8.4 out of 10
Very good
(39 reviews)
  • 400 sq ft
  • Sleeps 5
  • 1 King Bed

Similar properties

About this property

Homewood Suites by Hilton Raleigh - Crabtree Valley

Hotel in Northwest Raleigh
This hotel features a fitness center, a 24-hour business center, and a seasonal outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Homewood Suites by Hilton Raleigh - Crabtree Valley offers 137 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. 32-inch LCD televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas.

This Raleigh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Homewood Suites by Hilton Raleigh - Crabtree Valley features a fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. A complimentary area shuttle within 3 mi is available for guests. This business-friendly hotel also offers barbecue grills, multilingual staff, and a fireplace in the lobby. Complimentary self parking is available on site.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 75 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Homewood Suites Crabtree
Homewood Suites Hilton Crabtree
Homewood Suites Hilton Crabtree Hotel
Homewood Suites Hilton Crabtree Hotel Raleigh Valley
Homewood Suites Hilton Raleigh Crabtree Valley
Homewood Suites Hilton Raleigh Crabtree Valley Aparthotel
Homewood Suites Hilton Crabtree Valley Aparthotel
Homewood Suites Hilton Crabtree Valley
Homewood Suites by Hilton Raleigh Crabtree Valley
wood Suites Hilton Raleigh Cr
Homewood Suites by Hilton Raleigh Crabtree Valley
Homewood Suites by Hilton Raleigh - Crabtree Valley Hotel
Homewood Suites by Hilton Raleigh - Crabtree Valley Raleigh

Homewood Suites by Hilton Raleigh - Crabtree Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1024 reviews
Rating 8 - Good. 222 out of 1024 reviews
Rating 6 - Okay. 166 out of 1024 reviews
Rating 4 - Poor. 90 out of 1024 reviews
Rating 2 - Terrible. 91 out of 1024 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jacob

Disliked: Property conditions & facilities, room comfort

Don’t Stay Here.

Maintenance guy told us the property hasn’t been touched or updated in thirty years and is desperate need of renovation and repair. Worst stay ever. Broken elevator. The one that worked was finicky. We walked up seven flights at one point. No air conditioning in the hallways, only the rooms. Rooms don’t get “hotel cold,” but at least have AC. Saw two roaches on our floor’s hallway. Mattress was a mushy trampoline. Zero support. Ceiling fan was clicking and clanking all night. Pool was filthy. Breakfast sub par. It’s a shame because the bones and grounds are good and was probably a really nice Homewood when it opened. We told the front desk about the lack of AC in the elevator and on our floor and she acted like, “it should be working,” but seemed completely uninterested and said “yeah people said it was up there lol” and when we told someone else they acted like they had no idea what we were taking about yet the very helpful maintenance dude said, “oh we haven’t had AC on the floor for a while now. They discontinued the fluid for the units. This whole place needs so much work.” Oh really? Then you should either be closed, disclosing the truth, or offering severely reduced rates.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Stayed 4 nights in Aug 2024

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Poorly maintained property

Upon checking in front desk personnel where great, but there weren’t any luggage carts to assist with a family of 4s 3 night stay except a broken one that someone tried patch back together with electrical tap, so we made do. After our check in the kids wanted to get in the pool, so off we went to the pool to find a very cloudy pool and trashy looking area, once the kiddos got out thank goodness we brought our beach towels because no one keeps up with that just like the pool. We return to our room that was hot because the AC wasn’t working and the living area floor was wet and squishy 2 feet out from the outside wall, I notified the front desk and the young lady said she would move us to another, so we collected our belongs and made 4 trips form old room to new room to move our belongings. But thank goodness the ac was working in this room and the king size bed slept well, but of course I had to to the front desk aging at 11 pm to ask for bedding for the sofa sleeper where our 2 small grandsons would be sleeping and more towels because they left 2 towels for a room that sleeps 4. Saturday morning we go down stairs to get our breakfast and of course it too was not being kept up with us and had to wait twenty minutes for stuff to be restocked but the coffee was good and off we went to spend time in angier to spend time with family, on Sunday we went to church with family and run a few errands, upon returning took kids to pool it stunk like fish and was cloudy ew and there’s more
Stayed 3 nights in Jul 2025

8/10 Good

Joseph

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is o where near what they claim online. Doors all falling off showers dont work carpet is disgusting, beds are horrible had to sleep on the floor and had a better sleep that way, had no towels in either bathroom or toilet paper called and they made me come down from the 5th floor to get them myself, will NEVER come to this hotel would rather sleep in my truck or under a bridge.
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally enjoyed our stay at the Homewood Suites in Raleigh, NC One minor inconvenience was the 2nd elevator was not in service for the weekeend. Would recommend this hotel to anyone staying in the area. The staff was very good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rollymar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything the place had offer. There are any downside about the place everything, from staff to services were amazing. Be back soon.
Stayed 2 nights in Jul 2025

4/10 Poor

Millie

Disliked: Cleanliness, staff & service, property conditions & facilities
The buildings facade is filthy. Upon check in the staff were not welcoming or accommodating. The hallways smell like urine. The elevators are not air-conditioned and staff will jam in there with a cart which would be okay if there is room for thr cart. Room was clean enough, only 3 pillows. Bed linens were rough, piling could definitely be refreshed. Mattress is also super lumpyThe fan is appreciated in the room but was loud due to being loose. Outsidr area was lovey. Pool chairs are FILTHY. Pool also needs to be cleaned more often. Power outlets in thr lamp were loose/unstable. I stayed at the double tree across the street last night and switched because this site has a pool. I will go back to my usual non hilton hotel further down Glenwood- cleaper, cleaner, friendlier staff. Also there is a family reunion they are great but the chicken/fish truck could have been in the parking lot. As someone with a severe allergy, i would have preferred to be notified with simple signage so i could have entered/exited from a side door, hopefully the smell dissipates before breakfast and breakfast does not disappoint. I'd like to be contacted to discuss growth points or any possible misunderstandings, I do prefer leaving positive reviews. I would have gone to staff directly but the staff at the desk weren't welcoming.
Stayed 1 night in Jul 2025

6/10 Okay

Jeffrey

Traveled with family
Liked: Staff & service, room comfort

Ok for a budget stay

Lobby is pretty. Elevator was very warm. Got off in the third floor and the hallway is humid and warm. It also smells like wet dog. Room was humid as well. Carpet in the bedroom has a red stain.
Stayed 1 night in Jul 2025

8/10 Good

Lynette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and clean room and grounds.
Stayed 3 nights in Jul 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. One elevator was out of service and the other needed service. Comments i gave front desk were well received and acted on.
Stayed 2 nights in Jul 2025

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Homewood Suites at Crabtree

My room conditions were very good. It had comfortable seating and bedding. It was clean. The shower worked great and did not leak water all over the floor when the shower was in use. I did have a hard time sleeping the first night with the air conditioner constantly cycling on and off. It was loud but I must have gotten use to it. The staff was very friendly especially the person in charge of the breakfast, however, breakfast just was not very good. It is probably the typical hotel breakfast but it is just not that appetizing
Stayed 3 nights in Jul 2025

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

8/10 Good

John

Stayed 1 night in Jul 2025

8/10 Good

Nora

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room has nice presentation. Functional. Good size tv and room layout.
Stayed 2 nights in Jul 2025

6/10 Okay

Jacquin

Traveled with family
Liked: Staff & service, amenities
Property needs to updated. The carpet is stained and worn. No air in the hallways. Also one of the elevators was not in service.
Stayed 1 night in Jul 2025

10/10 Excellent

Miechelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great Extended Stay!

It was a great extended stay.
Stayed 4 nights in Jul 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

terrible

They don't clean room often, water bugs, breakfast sucks. Not friendly!
Stayed 8 nights in Jun 2025

2/10 Terrible

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We ended up not staying. It did not look clean. Carpeting in the halls showers, etc. all needed to be cleaned and maintained better.
Stayed 2 nights in Jul 2025

10/10 Excellent

Asya

Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK, but get the elevators serviced.

One of the two elevators was broken which made for longer waits in this 7 story hotel. Sometimes 2 cycles needed due to the elevator being full. The working elevator was slow, but the doors closed too quickly - the timing needs to allow for people exiting the elevator to move out of the way.
Stayed 1 night in Jun 2025

2/10 Terrible

Caitlin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Multiple people requesting refunds. AC either not working or leaking in rooms and soaking carpets. Bugs, dirty bathrooms. Stains on sheets. This place was disgusting and thankfully they gave us a refund. Pull out couch was broken. Room smelled like mold and the table light shade had mold spores on it. Don’t stay here!
Stayed 1 night in Jul 2025

2/10 Terrible

Jerry

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very worn down, and needs repairs in every aspect. Definitely worse experience was the ladies serving breakfast, always had a smart comment to say and judge you first thing in the morning. Worst home wood suites I’ve stayed in
Stayed 3 nights in Apr 2025

6/10 Okay

Elizabeth

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Most of the staff was pleasant but 1 was not, he was rude and short. I sent my daughter to get towels since there were not enough in the room for the 4 of us. The front desk gentleman told her there weren't any. She cam back to tge room and I called he then said he'll let housekeeping know and they'll want the ones back that were used. I told him to make surevthere was 4 towels then since we may want to shower the next day. He hung up. The ice maker in the freezer didn't work, the stive top was nasty, there was some sort of sticky mess on the ottoman and pool was dirty, cloudy.
Stayed 1 night in Jun 2025