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The Umstead Hotel and Spa

5.0 star property

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Photo gallery for The Umstead Hotel and Spa

Sauna, hot tub, steam room, body treatments, aromatherapy
Lounge
Reception
Seasonal outdoor pool
Executive Suite, Balcony, Lake View | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Bar
  • Pet friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
100 Woodland Pond Dr, Cary, NC, 27513
  • The Umstead Spa
    ‪1 min walk‬
  • William B. Umstead State Park
    ‪11 min walk‬
  • Lake Crabtree County Park
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite (Spa Level)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Spa Level)

  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Signature)

Flat-screen TV, DVD player, iPod dock

Suite (Signature)

  • 1210 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area | Flat-screen TV, DVD player, iPod dock

Presidential Suite

  • 1722 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room, 1 King Bed

  • 540 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite

Studio Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Studio Suite

  • 785 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, Balcony

  • 1080 sq ft
  • Sleeps 1
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Balcony, Lake View

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 1 King Bed, Balcony, Lake View

  • 540 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Accessible (Spa Level)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, Accessible (Spa Level)

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Governors)

Flat-screen TV, DVD player, iPod dock

Suite (Governors)

  • 1080 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, Balcony, Lake View

Executive Suite, Balcony, Lake View | Living area | Flat-screen TV, DVD player, iPod dock

Executive Suite, Balcony, Lake View

  • 922 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Double Room

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Double Room

  • 540 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Lake View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Balcony, Lake View

  • 540 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Balcony, Lake View

Premium bedding, pillowtop beds, minibar, in-room safe

Double Room, Balcony, Lake View

  • 540 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

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About this property

The Umstead Hotel and Spa

5-star Cary resort with restaurant
This smoke-free resort features a full-service spa, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a poolside bar, and valet parking.
The Umstead Hotel and Spa offers 150 accommodations with iPod docking stations and DVD players. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the resort include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, The Umstead Spa. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, The Umstead Hotel and Spa features a fitness center and a seasonal outdoor pool. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. This luxury resort also offers spa services, a terrace, and a garden. Complimentary self parking is available on site, along with a car charging station.

The Umstead Hotel and Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Herons - This fine-dining restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 50 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Herons

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Seasonal outdoor pool
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Free crib
  • Free rollaway/extra bed
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 50 per person
  • Valet parking fee: USD 14.00 per night
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from March to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Hotel Umstead
Umstead
Umstead Cary
Umstead Hotel
Umstead Hotel Cary
The Umstead Hotel Cary
Umstead Hotel Cary
THE UMSTEAD HOTEL SPA
The Umstead Hotel and Spa Cary
The Umstead Hotel and Spa Resort
The Umstead Hotel and Spa Resort Cary

The Umstead Hotel and Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 530 out of 626 reviews
Rating 8 - Good. 58 out of 626 reviews
Rating 6 - Okay. 13 out of 626 reviews
Rating 4 - Poor. 9 out of 626 reviews
Rating 2 - Terrible. 16 out of 626 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Stayed 1 night in Oct 2024

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury!
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Brittney, Albemarle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best NC resorts I’ve ever stayed at. Everything was amazing. Pricey but worth it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2024

10/10 Excellent

Chantel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection in little ol Cary NC!
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property!! Well appointed rooms with great amenities. Booking with Expedia gives the option to pay in cash. This is not so. You must have a credit card to pay; however, an exception was made for me. So FYI have your credit card handy. Other than that everything was superb!
Stayed 1 night in Oct 2024

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Umstead was beautiful andnthe customer sercice was excellent. My room wasnt as cool as if like itnro be when I slept, but beyond thay, everything was phenomenal. Jan, in reservations, is an absolute delight and the kindest person. I want to thank her especially for making my first night away from girls special. The spa and the room service was amazing.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel Ive staying in the USA. Definately a 5-6 establishment. Be sure to splurge on the spa, pool and herons restaruant if you stay here.
Stayed 2 nights in Sep 2024

2/10 Terrible

Natalia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dishonest staff, terrible service, uninviting rooms, a mediocre restaurant, a poorly managed bar, lousy upkeep, and a dull ambiance. We stayed at The Umstead Hotel ($800/night room), and the experience was far below what I expected for that price. The room was small and uncomfortable, and the balcony was no better—cramped and not conducive to relaxation. The service was abysmal. We had to wait an excessive amount of time just to get someone to take our order, and when they finally did, they refused to bring us coffee at certain tables. We waited forever for our food, which was frustrating and unacceptable. The restaurant was a letdown. The food okay, nothing special considering the high prices, but the desserts were terrible. Only the sundae was edible; any other dessert we tried tasted sour and bad. We ended up leaving most of them uneaten. The gallery was in terrible condition—dusty, dirty, with large cobwebs and bugs everywhere. It was unsettling, far from the clean, luxurious environment you'd expect. The bar experience was equally disappointing. We sat in the gallery of the bar and were completely unattended for over 90 min. When we finally decided to go inside to get a beer, they refused to serve us because they were closing. This was incredibly frustrating and not what you'd expect from a so-called luxury hotel. To add, I accidentally left a $40 charger in the room; after calling several times it was clear it was stolen and they don't keep track of their staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Anne Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best experience I have ever had at a hotel. The staff was top notch and their attention to service was incredible.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jim

Stayed 1 night in Aug 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love our stays here and it was the perfect place to stay on the first night of our honeymoon. The staff were so kind in congratulating us and made our stay extra special!
Stayed 1 night in Aug 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPERB… best spa resort I’ve ever stayed at… the whole staff knew we were there for our anniversary and went out of their way to make the weekend special. It’s the attention to detail and the elegance of the hotel itself that make it so extraordinary. Herons restaurant serves Michelin star caliber food in a beautiful dining room… cannot rave enough about the food. Our Twins Falls Couples massage was incredible and the spa world class. I cannot recommend this place enough. Look no further… this is it!
Stayed 1 night in Aug 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Ben

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3 Star Customer Service
Beautiful building. Beautiful room. The front desk receptionist was never there. Felt like a ghost town. We waited 15-20 minutes for a receptionist to show up upon check in. Another couple ahead of us was waiting before us and finally left the reception desk. We noticed the 4 days that we were there that the reception desk was MiA most of the time. The bell men were awkward and young. Had complimentary valet parking but bell men said that’s not a thing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The Umstead Hotel is a 5-star hotel beyond compare. We stayed for a birthday and there was an amenity and birthday card in our room when we arrived. They specialize in exquisite service. The hotel and properties are both beautiful and immaculate. We love the pool and the spa is one of the best ever. We will return again!
Stayed 2 nights in Aug 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Nassim

Stayed 3 nights in Jul 2024

10/10 Excellent

dwight

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living my best life in Raleigh North Carolina
I was more than surprised 😲. Everything was beyond expectations. Staff gets a grade 100, pool, dinning, restaurant, reception desk, concierge and the hostess! Dinner at the Herion was amazing and they explained every dish as well as accommodate some dietary restrictions. If you’re in the Raleigh area choose this hotel and spa. Except no substitute!!! You want be disappointed….
Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Stayed 2 nights in Jul 2024

8/10 Good

Kahlea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about it was amazing
Stayed 1 night in Mar 2024